1y ago
395.45 KB
11 Pages
Last View : 1m ago
Last Download : 4m ago
Upload by : Bennett Almond

2020EXAMINERHANDBOOKTNCPE 2525 Perimeter Place Dr., Ste. 122 Nashville, TN 37214615-889-8323 [email protected] www.tncpe.org

TABLE OF CONTENTSABOUT THE EXAMINER HANDBOOK . 3THE TENNESSEE CENTER FOR PERFORMANCE EXCELLENCE AWARD PROGRAM.4Background . 4Eligibility . 4The Baldrige Excellence Framework . 4Criteria Categories . 4TNCPE Application Levels. 5Award Recognition. 5TNCPE Award Program Workforce . 5Board of Examiners . 5Panel of Judges . 5Staff . 5Role of the Board of Examiners . 6Master Examiners . 6Baldrige Examiners . 6Examiner Training Fees . 6The Fine Print . 72020 Award Cycle . 7Assessment Schedule . 7Time Commitments . 7Reimbursement of Expenses . 8Security and Confidentiality Considerations. 8Scorebook Navigator Software . 8ASSESSMENT PROCESS OVERVIEW . 9Independent Review (Stage 1) . 9Consensus (Stage 2) . 9Site Visit (Stage 3) . 9Use of Electronic Devices During Site Visit . 9Final Scorebook Preparation (Stage 4) .10Panel of Judges Review .10Award Presentation .10RULES OF CONDUCT AND ETHICAL STANDARDS .112

ABOUT THE EXAMINER HANDBOOKWelcome to the 2020 Tennessee Center for Performance Excellence (TNCPE) Board of Examiners! TNCPE values thetime, experience, and expertise you are contributing in order to help the organization achieve its mission tostrengthen Tennessee’s economic and organizational health, as well as reach our vision of being a trusted partnerand regional resource in achieving performance excellence.This Examiner Handbook provides a summary of the TNCPE Award Program, your role in the TNCPE assessmentprocess, and your responsibilities as an examiner.Please read this handbook carefully before committing to serve on the Board of Examiners. Keep in mind, this isjust an overview. Detailed process instructions will be provided during the online orientation and three-daytraining course.3

THE TENNESSEE CENTER FOR PERFORMANCE EXCELLENCE AWARDPROGRAMBackgroundThe Baldrige Performance Excellence Programpublishes three versions of the Baldrige ExcellenceFramework: Business, Education, and Health Care.The Tennessee Center for Performance Excellence(TNCPE) was established in 1993. The organization’sgoal is to drive performance excellence bypromoting the understanding and use of theBaldrige Excellence Framework.TNCPE publishes versions of the Business andHealth Care Framework books which includeinformation about TNCPE. TNCPE applicants mayuse any of the current year’s framework booksoffered by TNCPE or the Baldrige program.The TNCPE Award Program is modeled after theBaldrige Performance Excellence Program,established through the Malcolm Baldrige NationalQuality Improvement Act of 1987. For the first 10years, the Malcolm Baldrige National Quality Awardwas limited to three eligibility categories: service,manufacturing, and small business. Today, there aresix eligibility categories, with health care andeducation added in 1998 and nonprofitorganizations (including government) added in2004.Criteria CategoriesThe Criteria is divided into eight parts: theOrganizational Profile and seven categories. TheOrganizational Profile asks general questions aboutthe organization and sets the context for how theorganization operates. The seven categories, whichfocus on the basic elements of organizationaloperations, are:EligibilityThe TNCPE Award Program provides opportunitiesfor organizations to measure their progress as theystrive to improve performance. The program isopen to all types and sizes of organizations inTennessee and adjacent states and is an effectivetool for any organization interested in improvingquality, productivity, profits, and competitiveness.The Baldrige Excellence Framework Leadership Strategy Customers Measurement, Analysis, and KnowledgeManagement Workforce Operations ResultsCriteria categories are further broken down intoitems with in-depth questions based on differentaspects of each category.The Baldrige Excellence Framework describes thecharacteristics of world-class organizations and isthe foundation of the TNCPE Award Program.Updated in 2019, the Baldrige ExcellenceFramework includes Core Values, the Criteria forPerformance Excellence (Criteria), and the ScoringGuidelines for award applicants. Organizationsapply to the TNCPE Award Program by answering aseries of questions in the Criteria which help theorganization define and evaluate its systems andprocesses.4

TNCPE Application LevelsTNCPE Award Program WorkforceOrganizations participating in the TNCPE AwardProgram may choose to apply at one of four awardlevels:A crucial component of the TNCPE Award Program is ourexaminers, judges, and staff. Each of these groups iscomprised of individuals with diverse range ofexperience and expertise who are committed to the goalof performance excellence. Interest Level (Level 1)Organizations applying at the Interest Level areassigned a master examiner coach thatfacilitates two half-day workshops to help theorganization conduct a self-assessment andidentify next steps based on their strengthsand opportunities. Commitment Level (Level 2)Organizations applying at the CommitmentLevel will submit responses to the basic levelquestions of the Baldrige ExcellenceFramework and will receive a one-day site visitby an examiner team. Following receipt of thefeedback report, the organization will receive ahalf-day on site action planning workshop. Achievement Level (Level 3)Organizations applying at the AchievementLevel will submit responses to the overall levelquestions of the Baldrige ExcellenceFramework and will receive a two-day site visitby an examiner team Board of ExaminersMembers of the Board of Examiners commit to volunteerservice on an examiner team and are assigned to assessan organization applying to the Award Program.Examiners not only help applicant organizations—theyalso receive valuable knowledge and skills that they canbring back to their own organization. In addition totraining on the Baldrige Excellence Framework,examiners receive professional development inconducting independent analysis, team building andconsensus, interview skills, and business writing.Panel of JudgesThe Panel of Judges reviews the work of examinerteams, determines each applicant’s level ofrecognition, and validates the integrity of theassessment process. Judges have served asexaminers and team leaders for TNCPE and/or theBaldrige Performance Excellence Program.Excellence Level (Level 4)Organizations applying at the Excellence Levelwill submit responses to the multiple levelquestions of the Baldrige ExcellenceFramework and will receive a three-day sitevisit by an examiner team.StaffTNCPE staff members manage day-to-day TNCPEoperations from an office in Nashville. TNCPE staffmembers include:Award RecognitionTamera Fields Parsons, President and CEOOrganizations that apply to the TNCPE AwardProgram and host a workshop (Level 1) or site visit(Levels 2, 3, and 4) will receive an award recognizingits level of performance, as determined through theTNCPE assessment process.Kelley Molavi, Director of ProgramsAmanda Yanez, Projects Manager5

TNCPE BOARD OF EXAMINERSRole of the Board of Examinersscorebook editor. In accepting the master examinerdesignation, they agree to serve in leadership roleson future TNCPE teams.As a member of the Board of Examiners, the dutiesyou perform provide the foundation for the TNCPEAward Program. The importance of yourcontributions cannot be overstated.In 2020, all Master examiners will be required tocomplete the pre-work assignment and attend thefull online examiner training course.Accordingly, much is expected of you. As a memberof the Board of Examiners, you agree: To serve for one award cycle, which lastsfrom completion of examiner training untilthe next year’s examiner training begins; To attend an online examiner orientation(required for first-year examiners,encouraged for all others) and the fullexaminer training course, preceded by 10to 15 hours of pre-work; To fulfill your responsibilities as anexaminer as you serve on your assignedteam; To adhere to the Rules of Conduct and Codeof Ethical Standards; To meet all requirements for a fair andcompetent assessment, includingadherence to the Criteria, the scoringsystem, consensus, and site visitrequirements; and To maintain thorough documentation andreasonable records, honor timecommitments, and meet deadlines.Baldrige ExaminersIn 2020, individuals serving both on the TNCPEBoard of Examiners and as a Baldrige examiner willbe required to attend the full online examinertraining course. Baldrige examiners may submittheir Baldrige pre-work in place of the TNCPE prework assignment; however, they should be familiarwith the items assigned for TNCPE pre-work and beprepared to participate in discussion related tothese items during training.Examiner Training FeesTraining for the Board of Examiners is an intensive,high-quality professional developmentopportunity. In addition to learning how to assessorganizations based on the Baldrige ExcellenceFramework, examiners develop skills that can beapplied at their own organizations, includinganalysis, consensus- building, team-building,interpersonal relations, written communication,interviewing, and systems thinking.The following is the fee structure for 2020 examinertraining:Master ExaminersTNCPE examiners who have distinguishedthemselves over multiple years of service may earnthe designation of master examiner, at thediscretion of the TNCPE President. At minimum,they must have completed three years of service onthe Board of Examiners, demonstrated an in-depthunderstanding of the Baldrige ExcellenceFramework, and served as either a team leader or6 First year examiner - 425 Second year examiner - 225 Third year and above – no charge

The Fine PrintAssessment ScheduleExaminers who wish to reschedule their trainingcourse or withdraw from the examiner programmust do so no later than seven (7) days prior totheir assigned training course. TNCPE is not able tooffer any refund of training fees within seven (7)days of the examiner’s assigned training course.The following is an approximate schedule for theapplication assessment stages. Exact dates willbe determined by your team leader.Independent Review & Scoring – Stage 1SeptemberConsensus Review & Meeting – Stage 2OctoberTNCPE will refund training fees, minus a 100 latecancellation fee, for first and second yearexaminers who withdraw from the program up untilseven (7) days before their assigned training class.Examiners returning for their third year or more willbe assessed a late cancellation fee of 100 forwithdrawing from examiner training within seven(7) days of their assigned training class.Site Visit Schedule – Stage 3late October/early NovemberFinal Scorebooks Due – Stage 4No later than two weeks after site visitOther DatesAfter completing examiner training, an examinerwho fails to complete all stages of the assessmentprocess with their assigned team may be invoicedthe full training fee of 595. Previously paid trainingfees will be credited on the invoice. The TNCPE Panel of Judges convenes inearly December. Feedback report distribution beginsafter the Panel of Judges convenes.2020 Award CycleTime CommitmentsExaminer OrientationIt is critical that examiners honor their commitmentto TNCPE by making their examiner duties a highpriority. Your teammates will rely on you to adhereto agreed-upon due dates.This year, TNCPE will offer an online orientation fornew examiners in June. Participation in the onlineorientation is encouraged as refresher for returningexaminers.Depending on the level of the application assigned,an examiner should expect to spend between 60to 100 hours on their application, including thetime spent on the site visit.Examiner TrainingDue to the social distancing guidelines associatedwith the COVID-19 pandemic, TNCPE will beconducting examiner training online in August.Training will consist of a series of four 3-hoursessions. Every examiner must complete a fullcourse series, including those who have beendesignated as Master examiners. Examiners will notbe able to participate in sessions from differentcourse series.7

Reimbursement of Expenses Award application materials and relevantdocumentation being reviewed or stored onpersonal computers should be secured fromviewing by users other than the examiner. When not in use, examiners are to remainlogged off of the Scorebook Navigator software.Reimbursement will be provided uponsubmission of receipts and the ReimbursementRequest Form, which may be found on theExaminer Resources Page at:https://www.tncpe.org/examiners/resources Examiners are not permitted to have someoneelse review or transcribe written documentsrelating to the TNCPE Award applicationassessment, even if the other person is anexaminer.Expenses are reimbursed for site visit daysonly—not for training or consensus meetings. The applicant’s name should be referenced inthe examiner’s documentation materials (i.e.,Scorebook Navigator, site visit issueworksheets); however, team emailcommunications should use “the applicant” orthe applicant number assigned by TNCPE. When the review process is complete and thefinal feedback report has been delivered to theapplicant, the TNCPE office will send a messageto examiners asking them to destroy or deleteall application-related materials, includingpapers, electronic documents, and back-upfiles.Examiners whose application assignments requireovernight travel may request reimbursementfrom TNCPE, if their employers will not cover theexpense.Site Visit Reimbursement MaximumAmounts by Application LevelLevelLengthMaximum22 days 35033 days 52544 days 700Please note, the site visit length described hereincludes the required full day wrap-meetingimmediately following the site visit to documentyour site visit findings.Scorebook Navigator SoftwareExaminers assigned to evaluate Level 2, 3, and 4applications will use the Scorebook Navigatorsoftware platform to complete independent review,consensus review, and prepare final scorebooksSecurity and ConfidentialityConsiderationsExaminers should use appropriate precautions andsafeguards to ensure the confidentiality of theapplicant during the assessment. The Scorebook Navigator software can be accessedby visiting: https://www.scorebooknav.orgEach examiner will receive from the TNCPE office ausername and ID for initial access to the software.Upon first use of the software, the examiner isrequired to change his/her password to ensuresecurity.Hard copies of the Award application, as well asany documentation generated by TNCPE or theexaminer that relates to the assessment,should be stored in a secure location, such as alocked file or file cabinet.Usernames and passwords will be deactivated bythe TNCPE office at the conclusion of the reviewprocess.8

ASSESSMENT PROCESS OVERVIEWworksheets for each of the topics to be discussedduring the site visit.The following is an overview of theassessment process for Level 2, 3, and 4applicants. Level 1 applicants follow aseparate process that is facilitated by a trainedmaster examiner coach.Site Visit (Stage 3)Examiner teams will spend time at the applicant’sfacilities to better understand the organization byverifying the information presented by theapplicant and clarifying uncertain points in theapplication.Throughout the process, TNCPE will host a series ofwebinars to support examiners at the differentstages of the assessment. Examiners are stronglyenco

organizations based on the Baldrige Excellence Framework, examiners develop skills that can be applied at their own organizations, including analysis, consensus- building, team-building, interpersonal relations, written communication, interviewing, and systems thinking. The following is the fee structure for 2020 examiner training: First year examiner - 425 Second year examiner - 225 .

Related Documents:

Note: Help-Desk Portal is available only in Netwrix Account Lockout Examiner Enterprise edition. A typical Netwrix Account Lockout Examiner workflow is as follows: A system administrator installs and configures Netwrix Account Lockout Examiner components. If a user account is locked out due to an invalid logon attempt, the systemFile Size: 1MB

Beissbarth, "Beissbarth-Workshop Equipment Recommended by BMW", Beissbarth product literatme No. 1693 612 001 EN, 14 pages, Mar. 2009, Muenchen, Germany. * cited by examiner Primary Examiner Gregory J. Toatley, Jr. Assistant Examiner - Juan D Valentin, II (74) Attorney, Agent, or Firm Polster Lieder Woodmff & Lucchesi, L.C. (57) ABSTRACT

Jul 22, 2004 · 8. Examiner asked patient to close his/her eyes and identify the examiner’s gentle rubbing of his/her fingers (or ticking watch or whispered word) –about 3 inches from right and left ear. (Auditory division, CN8) 9. Examiner asks patient to “say ah.” Both sides of the

Apr 20, 2020 · all work experience, and the exam code and title 0IN04 Supervising Insurance Examiner. Resumes will not be accepted in lieu of a State Application (STD 678). EMAIL SUBMISSION: SUBJECT LINE: 0IN04 SUPERVISING INSURANCE EXAMINER EMAIL ADD

El Paso County Office of the Medical Examiner 2019 Annual Report . In the vast majority of cases, an EPOME investigator attends the death scene in person to perform a preliminary examination of the body and present a written field report to the medical examiner. EPOME investigators usually

A road test is just a driver examiner observing your driving on a route they determine for you. The information provided in this guide will help you learn what a driver examiner is looking for. The sections match the road test checklist used by your examiner. Driving errors that are committed during

examiners, and medical examiner expert Working Integrated Product Team (WIPT) meetings. The study results provided a blueprint for the FMCSA Medical Examiner Certification Test and the development of core curriculum specifications for the initial medical examiner training that will be provided by private-sector training organizations. Test Content

Youth handbooks are the Lion Cub Handbook, Tiger Handbook, Wolf Handbook, Bear Handbook, and Webelos Handbook. An assortment of handbooks are available for adult leaders, including: Den Leader Guides Cub Scout Leader Handbook Cub Scout Leader How-To Handbook Visit www.scoutstuff.org or the Bloomington Scout Shop for more

MEDICAL EXAMINERS PROGRAM: Medical Examiner Handbook 2020 Edition . Only ME’s who are certified and listed on FMCSA’s National Registry are allowed to conduct physical qualification examinations of interstate CMV drivers and issue Medical Examiner’s Certificates, Form MCSA-5876, to qualified drivers.

The Biomedical Engineering Handbook, Third Edition, Joseph D. Bronzino The Circuits and Filters Handbook, Second Edition, Wai-Kai Chen The Communications Handbook, Second Edition, Jerry Gibson The Computer Engineering Handbook, Vo jin G. Oklobdzija The Control Handbook, William S. Levine The CRC Handbook of Engineering Tables, Richard C. Dorf

This life handbook replaces and supersedes any life handbook the Office of Management and Enterprise Services Employees Group Insurance Division (EGID) previously issued. This life handbook will, in turn, be superseded by any subsequent life handbook OMES issues. The most current version of this life handbook can be found at healthchoiceconnect .

How to use this Handbook This Handbook is used to complement the rest of the course materials. For your easy reference and use, this Handbook is downloadable. This Handbook provides some basic information about the IPA system for English pronunciation in order to help you master phonetic transcription. This Handbook includes the following sections:

Handbook F-66, General Investment Policies and Procedures. Handbook F-66A, Investment Policies and Procedures — Major Facilities. Handbook F-66B, Investment Policies and Procedures — Major Equipment. Handbook F-66C, Field Investment Policies and Procedures. Handbook F-66D, Investment

K-STSM-14.1.1 Facilities Handbook for Building AE K-STSM-14.1.2 Facilities Handbook for Building AO K-STSM-14.1.3 **Facilities Handbook for Building AM K-STSM-14.1.4 **Facilities Handbook for Hangar S K-STSM-14.1.6 **Facilities Handbook for Explosive Save Area 60A (ESA-60) K-STSM-14.1.7 Facilit

Section 232 Handbook, Section I, Handbook Introduction, Chapter 1 Page 3 1.4 Relation of Section 232 Handbook to Other Guidance 83 84 This Handbook is intended as a comprehensive guide to the Section 232 Program, and 85 supersedes prior handbook or other guidance specifically on the Section 2

Pick up the Baldrige Excellence framework for education today or download free content. Become a Baldrige examiner or attend examiner training for a better understanding of the criteria. Attend a national or regional Baldrige conference. Complete a Baldrige self-assessment. The Baldrige Criteria are built on these interrelated core values and concepts. They represent beliefs and .

2 Cambridge International AS Global Perspectives and Research 9239 . Examiner Reports and other teacher support materials are available on Teacher Support at https://teachers.cie.org.uk Question Mark scheme Example candidate response Examiner comment . Assessment at a glance Cambridge International AS Global Perspectives and Research 9239 3 Assessment at a glance Teachers are reminded that .

A medicolegal death investigation is a process whereby a coroner, medical examiner, or forensic pathologist working with the police, seeks to understand how and why a person died. The coroner, medical examiner, or pathologist must answer five questions when investigating a

Mine Examiner: Means a properly certified person designated by the mine foreman to examine the mine for gas and other dangers. Mine Inspector: Means the person appointed to assist in administering this article. Operator: Means an individual, firm, association, partnership or corporation operating an underground coal mine or any part thereof.

Reading Comprehension Practice Test . 1. Questions 1-7. In the sixteenth century, an age of great marine and terrestrial exploration, Ferdinand Magellan led the first expedition to sail around the world. As a young Portuguese noble, he served the king of Portugal, but he became involved in the quagmire of political intrigue at court and lost the king's favor. After he was dismissed from .