2014 All Vehicles - Dodge
2014W A R R A N T Y I N F O R M AT I O NChrysler Group LLC14GEN-026-ABSecond EditionPrinted in U.S.A.All Vehicles
Second Owner’s NameOriginal Owner’s NameIMPORTANTStreet AddressStreet AddressCity and StateThis booklet contains Chrysler Group LLC limited warranties. Itshould be kept in your vehicle and presented to your Dealer ifany warranty service is needed.The warranty text begins on page 4 of this booklet.Zip CodeCity and StateVehicle Identification NumberWarranty Start Date (In-Service Date)Date of Second PurchaseZip CodeMileage at PurchaseThird Owner’s NameMileage at DeliverySelling DealerCodeCityStateStreet AddressCity and StateDate of Third PurchaseZip CodeMileage at PurchaseWarranty coverage applies to all vehicle owners. To protect you in the event of a recall or any questions concerning your warranty, please tell your dealer about any ownership oraddress change, and write the details here.
WARRANTY COVERAGE AT A GLANCEWARRANTY COVERAGE AT A GLANCEDESCRIPTION1 Yr/12, 0002 Yr/24,0003 Yr/36,0003 Yr/50,0003 Yr/Unlimited5 Yr/50,0005 Yr/100,0007 Yr/70,0008 Yr/80,000Basic Limited Warranty CoverageSpecial Extended Warranty CoverageAnti-Corrosion Perforation Limited Warranty:All PanelsOuter PanelsPowertrain Limited WarrantyFederal Emissions WarrantyFederal Emissions WarrantySpecified Comp. 2013 Chrysler Group LLC1
TABLE OF CONTENTS1. Your Legal Rights Under These LimitedWarranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43.5 Certain Kinds of Corrosion Not Covered . . . . . 153.6 Other Exclusions . . . . . . . . . . . . . . . . . . . . . . 163.7 Total Loss, Salvage, Junk, or Scrap Vehicles NotCovered . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173.8 Restricted Warranty . . . . . . . . . . . . . . . . . . . . 172. What’s Covered Under Chrysler Group LLC’sWarranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52.1 Basic Limited Warranty . . . . . . . . . . . . . . . . . . 52.2 Corrosion Warranty . . . . . . . . . . . . . . . . . . . . . 8 4. Other Terms of Your Warranties . . . . . . . . . . .2.3 Restraint System Limited Warranty (Vehicles sold4.1 Exchanged Parts May Be Used in Warrantyand registered in the State of Kansas only) . . . . . 9Repairs . . . . . . . . . . . . . . . . . . . . . . . . .2.4 Powertrain Limited Warranty . . . . . . . . . . . . . 104.2 Pre-Delivery Service . . . . . . . . . . . . . . . .4.3 Production Changes . . . . . . . . . . . . . . . . .3. What’s Not Covered . . . . . . . . . . . . . . . . . . . . . . 133.1 Modifications Not Covered . . . . . . . . . . . . . . . 13 5. Emission Warranties Required By Law . . . . . .3.2 Environmental Factors Not Covered . . . . . . . . . 145.1 Federal Emission Warranty . . . . . . . . . . . .3.3 Maintenance Costs Not Covered . . . . . . . . . . . 155.2 Emission Performance Warranty . . . . . . . .3.4 Racing Not Covered . . . . . . . . . . . . . . . . . . . 152. . . 18. . . 18. . . 19. . . 19. . . 20. . . 20. . . 22
TABLE OF CONTENTS6. How to Get Warranty Service . . . . . . . . . . . . . . . . 23 8. Optional Service Contract . . . . . .6.1 Where to Take Your Vehicle . . . . . . . . . . . . . . 236.2 How To Get Roadside Assistance Service - U.S.9. Maintenance . . . . . . . . . . . . . . .or Canada Only * . . . . . . . . . . . . . . . . . . . . . 259.1 General Information . . . . . . .6.3 Emergency Warranty Repairs . . . . . . . . . . . . . 279.2 Where To Go For Maintenance6.4 Getting Service Under the Federal EmissionPerformance Warranties . . . . . . . . . . . . . . . . . 27. . . . . . . . . . . . 34. . . . . . . . . . . . 35. . . . . . . . . . . . 35. . . . . . . . . . . . 367. How to Deal with Warranty Problems . . . . . . . . . . 297.1 Steps to Take . . . . . . . . . . . . . . . . . . . . . . . . 297.2 Helpful Addresses and Telephone Numbers . . . . 323
YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES1. Your Legal Rights UnderThese Limited WarrantiesSome states do not allow limitations on how longan implied warranty lasts, so the above limitationsmay not apply to you.The warranties contained in this booklet are the only 1.1 Incidental and Consequentialexpress warranties that Chrysler Group LLC ( Chrysler )Damages Not Coveredmakes for your vehicle. These warranties give youspecific legal rights. You may also have other rightsYour warranties don’t cover any incidental or consethat vary from state to state. For example, you mayquential damages connected with your vehicle’s failhave some implied warranties, depending on the stateure, either while under warranty or afterward.where your vehicle was sold or is registered.Examples of such damages include:These implied warranties are limited, to the extent lost time;allowed by law, to the time periods covered by the inconvenience;express written warranties contained in this booklet. the loss of the use of your vehicle; the cost of rental vehicles, gasoline, telephone, travel,If you use your vehicle primarily for business oror lodging;commercial purposes, then these implied warranties do the loss of personal or commercial property; andnot apply and Chrysler completely disclaims them to the the loss of revenue.extent allowed by law. And the implied warranty offitness for a particular purpose does not apply if yourSome states don’t allow incidental or consequentialvehicle is used for racing, even if the vehicle is equippeddamages to be excluded or limited, so this exclusionfor racing.may not apply to you.4
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES2. What’s Covered UnderChrysler Group LLC’sWarranties2.1 Basic Limited WarrantyA. Who Is Covered?You are covered by the Basic Limited Warranty if youare a purchaser for use of the vehicle.B. What’s CoveredThe Basic Limited Warranty covers the cost of all partsand labor needed to repair any item on your vehiclewhen it left the manufacturing plant that is defective inmaterial, workmanship or factory preparation. There isno list of covered parts since the only exception are tiresand Unwired headphones. You pay nothing for theserepairs. These warranty repairs or adjustments — including all parts and labor connected with them — will bemade by your dealer at no charge, using new or remanufactured parts.C. Items Covered by Other WarrantiesThe following are covered by separate warranties offeredby their makers. They are not covered by the BasicLimited Warranty: tires; Unwired headphones; or items added or changed after your vehicle left themanufacturing plant, such as accessories or protectionproducts, or items changed because of customizationor van conversion.5
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES6Be sure you get a copy of any warranty that applies tothese items from your dealer, or from the maker of theproduct. You can find the tire and Unwired headphonewarranty statements in your Owner’s Literature Package.E. When It BeginsThe Basic Limited Warranty begins on either of thefollowing dates, whichever is earlier:D. Towing Costs Are Covered Under CertainCircumstancesThe Roadside Assistance covers the cost of towing yourvehicle to the nearest Chrysler, Dodge, Jeep, or Ramdealer if your vehicle becomes disabled as a result of amechanical breakdown. If you choose to go to anotherdealership, you will be responsible for the cost if theextra distance exceeds 10 miles. See Section 6.2 forinformation on how to get towing service in the UnitedStates and Canada. the date when the vehicle was first put into service —for example, as a dealer “demo” or as a Chryslercompany vehicle. the date you take delivery of the vehicle; or
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIESF. When It EndsThe Basic Limited Warranty lasts for 36 months from thedate it begins or for 36,000 miles on the odometer,whichever occurs first. But the following items arecovered only for 12 months or for 12,000 miles on theodometer, whichever occurs first: brakes (rotors, pads, linings, and drums); wiper blades;G. Registration and Operation RequirementsThe Basic Limited Warranty covers your vehicle only if: it was built for sale in the U.S.; it’s registered in the U.S.; it’s driven mainly in the U.S. or Canada; and it’s operated and maintained in the manner describedin your Owner’s Manual. clutch discs or modular clutch assembly (asequipped); windshield and rear window; and wheel alignment and wheel balancing7
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIESH. If Your Vehicle Leaves the United States (WeInclude U.S. Possessions and Territories asPart of the United States for WarrantyPurposes):EXCEPT WHERE SPECIFICALLY REQUIREDBY LAW, THERE IS NO WARRANTYCOVERAGE ON THIS VEHICLE IF IT ISSOLD IN OR REGISTERED IN COUNTRIESOTHER THAN THE UNITED STATES.This policy does not apply to vehicles that havereceived authorization for export from Chrysler.Dealers may not give authorization for export. Youshould consult an authorized dealer to determine thisvehicle’s warranty coverage if you have any questions.This policy does not apply to vehicles registeredto U.S. government officials or military personnel onassignment outside of the United States.82.2 Corrosion WarrantyA. Who Is Covered?You are covered if you are a purchaser for use of thevehicle.B. What’s CoveredThis warranty covers the cost of all parts and laborneeded to repair or replace any sheet metal panels thatget holes from rust or other corrosion. If a hole occursbecause of something other than corrosion, this warrantydoes not apply. Cosmetic or surface corrosion — resulting, for example, from stone chips or scratches in thepaint — is not covered. For more details on what isn’tcovered by this warranty, see 3.5.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIESC. How Long It Lasts2.3 Restraint System Limited WarrantyThe Corrosion Warranty starts when your Basic Limited(Vehicles sold and registered in theWarranty begins under 2.1(E).State of Kansas only)This warranty has two time-and-mileage limits: For sheet metal panels, the limit is 36 months, with nomileage limit. For an outer-body sheet metal panel — one that isfinish-painted and that someone can see when walking around the vehicle — the limits are 5 years or100,000 miles on the odometer, whichever occursfirst.For vehicles sold and registered in the State of Kansas,seatbelts and related seatbelt components are warrantedagainst defects in workmanship and materials for 10years, regardless of mileage. This warranty does notcover replacement of seatbelts and related componentsrequired as the result of collision.9
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIES2.4 Powertrain Limited WarrantyA. Who Is Covered?You are covered by the Powertrain Limited Warranty ifyou are a purchaser for use of the vehicle.B. What’s CoveredThe Powertrain Limited Warranty covers the cost of allparts and labor needed to repair a powertrain componentlisted in section 2.4.E below that is defective in workmanship and materials.C. How Long It LastsThe Powertrain Limited Warranty lasts for up to 5 yearsor 100,000 miles on the odometer, whichever occursfirst, calculated from the start date of the Basic LimitedWarranty, as set forth in Section 2.1(E).10D. Towing Costs Are CoveredThe Powertrain Limited Warranty covers the cost oftowing your vehicle to the nearest authorized Chrysler,Dodge, Jeep or Ram dealer if your vehicle cannot bedriven because a covered part has failed.If you choose to go to another dealership, you will beresponsible for the cost if the extra distance exceeds 10miles. See Section 6.2 for information on how to gettowing service in the United States and Canada.
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIESE. Parts CoveredThe Powertrain Limited Warranty covers these parts andcomponents of your vehicle’s powertrain supplied byChrysler Group LLC:Gasoline Engine:cylinder block and all internal parts; cylinder headassemblies; timing case, timing chain, timing belt, gearsand sprockets; vibration damper; oil pump; water pumpand housing; intake and exhaust manifolds; flywheelwith starter ring gear; core plugs; valve covers; oil pan;turbocharger housing and internal parts; turbochargerwastegate actuator; supercharger; serpentine belt tensioner; seals and gaskets for listed components only.Transmission:transmission case and all internal parts; torque converter;drive/flex plate; transmission range switch; speed sensors; pressure sensors; transmission control module; bellhousing; oil pan; seals and gaskets for listed componentsonly.NOTE: MANUALTRANSMISSIONCLUTCHPARTS ARE NOT COVERED AT ANY TIME.Front Wheel Drive:transaxle case and all internal parts; axle shaft assemblies; constant velocity joints and boots; differentialcover; oil pan; transaxle speed sensors; transaxle solenoid assembly; PRNDL position switch; transaxle electronic controller; torque converter; seals and gaskets forlisted components only.NOTE: MANUALTRANSMISSIONCLUTCHPARTS ARE NOT COVERED AT ANY TIME.11
WHAT’S COVERED UNDER CHRYSLER GROUP LLC’S WARRANTIESAll Wheel Drive (AWD):Four-Wheel Drive (4X4):power transfer unit and all internal parts; viscous coupler; axle housing and all internal parts; constant velocityjoints and boots; driveshaft and axle shaft assemblies;differential carrier assembly and all internal parts; outputball bearing; output flange; end cover; overrunningclutch; vacuum motor; torque tube; pinion spacer andshim, seals and gaskets for listed components only.transfer case and all internal parts; transfer case controlmodule and shift mode motor assembly; axle housingand all internal parts; axle shafts; axle shaft bearings;drive shafts assemblies (front and rear); drive shaft centerbearings; universal joints and yokes; disconnect housingassembly; seals and gaskets for the listed componentsonly.Rear Wheel Drive:rear axle housing and all internal parts; axle shafts; axleshaft bearings; drive shaft assemblies; drive shaft centerbearings; universal joints and yokes; seals and gasketsfor listed components only.12F. Other Provisions of This Powertrain LimitedWarrantyAll other terms of the New Vehicle Limited Warrantyincluding the Section 1 (Your Rights Under TheseLimited Warranties) and Section 3 (What’s Not Covered)apply to this Powertrain Limited Warranty.
WHAT’S NOT COVERED3. What’s Not Covered3.1 Modifications Not CoveredA. Some Modifications Don’t Void theWarranties But Aren’t CoveredCertain changes that you might make to your vehicle donot, by themselves, void the warranties described in thisbooklet. Examples of some of these changes are: installing non-Chrysler Group LLC ( Chrysler ) parts,components, or equipment (such as a non-Chryslerradio or speed control); and using special non-Chrysler materials or additives.But your warranties don’t cover any part that was noton your vehicle when it left the manufacturing plant or isnot certified for use on your vehicle. Nor do they coverthe costs of any repairs or adjustments that might becaused or needed because of the installation or use ofnon-Chrysler parts, components, equipment, materials,or additives.Performance or racing parts are considered to benon-Chrysler parts. Repairs or adjustments caused bytheir use are not covered under your warranties.Examples of the types of alterations not covered are: installing accessories — except for genuine Chrysler /MOPAR accessories installed by an authorizedChrysler, Dodge, Jeep or Ram dealer; applying rustproofing or other protection products; changing the vehicle’s configuration or dimensions,such as converting the vehicle into a limousine orfood service vehicle; or using any refrigerant that Chrysler has not approved.13
WHAT’S NOT COVEREDB. Modifications That WILL Void YourWarrantiesThese actions will void your warranties: disconnecting, tampering with, or altering the odometer will void your warranties, unless your repairingtechnician follows the legal requirements for repairingor replacing odometers; or attaching any device that disconnects the odometerwill also void your warranties.143.2 Environmental Factors Not CoveredYour warranties don’t cover damage caused by environmental factors such as airborne fallout, bird droppings,insect damage, chemicals, tree sap, salt, ocean spray,acid rain, and road hazards. Nor do your warrantiescover damage caused by hailstorms, windstorms, tornadoes, sandstorms, lightning, floods, and earthquakes.Your warranties do not cover conditions resultingfrom anything impacting the vehicle. This includescracks and chips in glass, scratches and chips in paintedsurfaces, or damage from collision.
WHAT’S NOT COVERED3.3 Maintenance Costs Not Covered cleaning and polishing; andYour warranties don’t cover the costs of repairing replacing worn wiper blades, worn brake pads anddamage caused by poor or improper maintenance. Norlinings, or clutch linings.do they cover damage caused by the use of contaminatedfuels, or by the use of fuels, oils, lubricants, cleaners or 3.4 Racing Not Coveredfluids other than those recommended in your Owner’sYour warranties don’t cover the costs of repairingManual.damage or conditions caused by racing, nor do theycover the repair of any defects that are found as the resultThe warranties don’t cover the costs of your vehicle’sof participating in a racing event.normal or scheduled maintenance — the parts andservices that all vehicles routinely need. Some of theseparts and services, which your warranties don’t cover, 3.5 Certain Kinds of Corrosion NotCoveredinclude:Your warranties don’t cover the following: lubrication; corrosion caused by accident, damage, abuse, or engine tune-ups;vehicle alteration; replacing filters, coolant, spark plugs, bulbs, or fuses surface corrosion caused by such things as industrial(unless those costs result from a covered repair);fallout, sand, salt, hail, ocean spray, and stones;15
WHAT’S NOT COVERED corrosion caused by the extensive or abnormal transport of caustic materials like chemicals, acids, andfertilizers; and corrosion of special bodies, body conversions, orequipment that was not on your vehicle when it leftthe manufacturing plant or was not supplied byChrysler.3.6 Other ExclusionsYour warranties don’t cover the costs of repairingdamage or conditions caused by any of the following: fire or accident; abuse or negligence; misuse — for example, driving over curbs or overloading;16 tampering with the emission systems, or with a partthat could affect the emission systems; use of used parts, even if they were originally supplied by Chrysler (however, authorized Chrysler /MOPAR remanufactured parts are covered); windshield or rear window damage from externalobjects; any changes made to your vehicle that don’t complywith Chrysler; or using any fluid that doesn’t meet the minimumrecommendations in your Owner’s Manual.
WHAT’S NOT COVERED3.7 Total Loss, Salvage, Junk, or ScrapVehicles Not CoveredA vehicle has no warranty coverage of any kind if: the vehicle is declared to be a total loss by aninsurance company; the vehicle is rebuilt after being declared to be a totalloss by an insurance company; or the vehicle is issued a certificate of title indicating thatit is designated as “salvage,” “junk,” “rebuilt,”“scrap,” or some similar word.3.8 Restricted WarrantyYour warranties can also be restricted by Chrysler.Chrysler may restrict the warranty on your vehicle if thevehicle is not properly maintained, or if the vehicle isabused or neglected, and the abuse or neglect interfereswith the proper functioning of the vehicle. If the warranty is restricted, coverage may be denied or subject toapproval by Chrysler before covered repairs areperformed.Chrysler will deny warranty coverage without noticeif it learns that a vehicle is ineligible for coverage for anyof these reasons.17
OTHER TERMS OF YOUR WARRANTIES4. Other Terms of YourWarrantiesExamples of the kinds of parts that might be serviced inthis way are:4.1 Exchanged Parts May Be Used inWarranty Repairs transmission assemb
WARRANTY COVERAGE AT A GLANCE DESCRIPTION 1Yr/ 12, 000 2Yr/ 24,000 3Yr/ 36,000 3Yr/ 50,000 3Yr/ Unlimited 5Yr/ 50,000 5Yr/ 100,000 7Yr/ 70,000 8Yr/ 80,000 Basic Limited Warranty Coverage
2005 - 2005 (ND) Dodge Dakota CUSTOMER VERBIAGE "FA has decided that a defect, which relates to motor vehicle safety, exists in certain 2004 through 2005 model year Dodge Ram 1500/2500/3500 Pickup, 2004 through 2005 model year Dodge Durango, 2005 model year Chrysler 300/Dodge Charger/Dodge Magnum, and 2005 model year Dodge Dakota vehicles."
P40. These vehicles must also complete Safety Recall R25. 2004-2008 (DR) Dodge RAM 1500/2500/3500 Pickup 2005-2009 (DH) Dodge RAM 1500/2500/3500 Pickup 2006-2009 (D1) Dodge RAM 3500 Pickup 2007-2009 (DC) Dodge RAM 3500 Cab Chassis 2008-2010 (DM) Dodge RAM 4500/5500 Cab Chassis 2004-2008 (HB) Dodge Durango 2007-2008 (HG) Chrysler Aspen
Dodge, Dodge Truck and Jeep vehicles, meeting strict DaimlerChrysler specifications to keep engines running like new. Mopar cooling system parts are warranted as original equipment for Chrysler, Plymouth, Dodge, Dodge Truck and Jeep vehicles. Mopar cooling system parts are available from over 4200 Chrysler, Dodge and Jeep dealerships.
Recall/Action Population Safety Recall R25 - Driver Airbag Inflator 2004 - 2008 (DR) Dodge Ram 1500/2500/3500 2005 - 2009 (DH) Dodge Ram 2500 2006 - 2009 (D1) Dodge Ram 3500 2007 - 2009 (DC) Dodge Ram 3500 Cab Chassis 2008 - 2010 (DM) Dodge Ram 4500/5500 Cab Chassis 2004 - 2008 (HB) Dodge Durango 2007 - 2008 (HG) Chrysler Aspen
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