Template 6.3.3: Service Design – Gap And Impact Analysis
Template 6.3.3: Service Design – Gap and Impact AnalysisPurposeThis template assists you to identify the gap between your current service and the futureService Operational Model so that actions can be identified to assist you to get from thecurrent situation to a better future. Transfer the detailed data from Template 6.3.2: Detailed Design of the ServiceOperational Model into the right-hand column below (Future Service OperationalModel design).How to use it? Identify the gaps and complete the middle column. This column will contain theactions required to get from the current state to the future design. It will also outlinekey actions required to address the impact of the changes and the enabling actions. Transfer the data from Template 6.2.3: Description of the Current Situation (baselinedata) into the left-side column (prompts can be deleted once detail is completed).Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4Model of care or service provisionModel of care or service provision Overall philosophy of care (medical, psychosocial,therapeutic, holistic, etc.)People’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4 Who will use the service? Who will deliver the service? Who will the service interact with most, i.e. referralsources, other teams or agencies, etc.?People’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4 Eligibility and access criteria Service delivery arrangements – location, time,opening hours, etc.Governance and leadership arrangementsGovernance and leadership arrangements Service team purpose, structure and reporting relationshipsPeople’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4 Leadership and decision-making arrangements (includinggoverning groups; legal or regulatory requirements) Clinical governance arrangements:Supervision practiceMonitoring of professional standards, policiesand proceduresPeople’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4 Business governance including finance, human resources,etc. Service level agreements, memorandums of agreements orother inter-agency agreementsPeople’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4Key activities required to deliver the service:Key activities required to deliver the service:Pathways and processes of carePathways and processes of care Referral, assessment, diagnostic, intervention pathway Shared care arrangements or protocols Transfer or discharge pathwayPeople’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4 Supporting process, i.e. booking arrangements, pharmacysystems, notification to other services, etc.Business processesBusiness processes Service planning Policies, procedures, protocols and guidelines (PPPG)People’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4 Budget and financial processes, procurementarrangements Costing model for the service (income generation, etc.) Information and data management processes (data bases,etc.)People’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4 e-Health and ICT requirements Communication and information sharing processes(internal and external) Administrative support processes and servicesPeople’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4 Procurement processesHuman resourcesHuman resources Workforce planning, talent management successionplanning Roles and responsibilitiesPeople’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4 Individual and team performance Work practices and methods Work distribution, caseload managementPeople’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4 Learning and development requirements – knowledge,competencies and skills Human resources business processes – time andattendance, performance systems, etc. Staff engagement processesPeople’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4 Scheduling, rostering and work flow Staff health and wellbeing Health and safety arrangementsPeople’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4Quality, patient safety and measurementQuality, patient safety and measurement Quality, standards and measurement processes(including compliance arrangements, dealing withservice feedback/complaints, etc.) Indicators – performance measurement(quantitative and qualitative) Key performance indicatorsPeople’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4 Risk management processesInfrastructureInfrastructure Utilisation of space/facilities, location of service delivery,service settings (capital expenditure plans, etc.) Environmental changesPeople’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4 Equipment (assessment, diagnostic and interventionrequirements) ICT infrastructurePeople’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis (continued)Service:Date:Current Service Operational Model (baseline)Actions based on gap and impact analysisFuture Service Operational Model designYour answers in this column will auto-fill from Baseline column in 6.2.3Based on an assessment of the gap between the ‘current state’and the ‘future state’, identify the actions needed to deliver onthe future Service Operational Model.Your answers in this column will auto-fill from Service OperationalModel in 6.3.2Based on an assessment of the impact of the future designon individuals, teams and the service, what actions are neededto address these factors?Your answers in this column will auto-fill into Actions column in 6.3.4Overall resource requirements to deliver the changeBased on describing how the future service is organised and delivered, how will the overall resources required to implement these changes be determined?Who could assist in providing this costing analysis?What action is required to complete a full assessment of the resource requirements to support the Action Plan?People’s Needs Defining Change – Health Services Change GuidePeople’s Needs Defining Change Health Services Change Guide
Template 6.3.3: Service Design – Gap and Impact Analysis. Purpose. This template assists you to identify the gap between your current service and the future . Service Operational Model so that actions can be identified to assist you to get from the current situation to a better future.
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