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Logo or headinghere A C A D EM YQuEST ForumSmall BusinessThe Presentation will start soon! There may be silence before we start.Copyight 2014 QuEST Forum.All rights reserved.

Webinar will be 1.0 hoursTo make Full ScreenFor Q & A or CHAT,expand here or mayauto-expandFor Q & A or CHAT select“All Panelists”Phone icon identifies speakerGlobe icon identifiespresenterCopyight 2014 QuEST Forum.All rights reserved.

Who is QuEST Forum?Global community of Service Providers, Suppliers & LiaisonsJointly create, develop and share quality management standards,best practices offerings and industry-leading resourcesDevelops & maintains TL 9000, an information and communicationtechnologies (ICT) industry quality management system standardCopyight 2014 QuEST Forum.All rights reserved.

What Is?Created by the QuEST ForumGlobally recognized quality standard, designed toimprove communications products: hardware,software and servicesBuilt on ISO 9001 and the eight quality principlesIncludes requirements for continual improvement,customer satisfaction and reporting of industrystandard measurementsCopyight 2014 QuEST Forum.All rights reserved.

Improving Sales Funnel EfficiencyQuEST Forum WebinarAugust 2015Jerry GarrettPresident &CEOgarrett@spc.net913-428-4557

Do You Have A Sales Process?Can You Answer? How do you know you arewinning? How do you know you arelosing? What do you look for in asales campaign? What questions do you ask? Why have you beensuccessful?18 Aug 2015Company Confidential6

Sales Funnel“The business decision first, salesdecision to follow.”Ted DimitriouMissionSuspectsProspectsBest FewMission: What, Who, Why. CompanyCulture.Suspects: Qualify to Capture ValueProspects: Known Customers RequiringYour Service or SolutionSingle Sales Objective: Complex SalesRequiring Action to Move the ProjectForwardCopyright Miller Heiman, 2002. All rights reserved18 Aug 2015Company Confidential7

Customer’s Decision StepsAssess the rusted AdvisorProblem SolverImplementCredible SourceInitiate aProjectVendorNegotiate andSign ContractsCopyright K2 Consulting 2006. All rights reserved.18 Aug 2015EvaluateProductsProve theConcept8

Management QuestionsCopyright Valkyrie Management Corporation. All rights reserved18 Aug 2015Company Confidential9

5 Key QuestionsCompelling Mechanism: What is the Issue or ReasonThat is forcing the customer to make a decision?Agreed Quantifiable Business Outcome: Yoursolution will solve the Customer’s CompanyObjective by How MuchCompetitive Position: Do We Have a TemporaryTechnical Advantage that Address Customer’s P & L?Inside Support: Will Someone Represent YourSolution? Are they influential?Politics: Are You Aligned with ‘The’Decision Makers? Show Political MapCopyright Valkyrie Management Corporation. All rights reserved18 Aug 2015Company Confidential10

Clarify and Verify QuestionsCopyright Valkyrie Management Corporation. All rights reserved18 Aug 2015Company Confidential11

Defining the Political MapPower LinesWhere influence runs in a non-traditionaldirection, either upstream, or crossesdepartmental boundaries.President& CEOAInnerCircleVP FinanceAV –E ManagerBusinessDevelopmentERCVV VPInformationTechnologyP ticalBaseVPOperationsADirectorMarketingV-DesignP DirectorSalesT –ManagerResearch &DevelopmentEUP VManagerCustomerServiceManagerManufacturingEUTXER ManagerSalesRValkyrie Management Corporation.“Defining the Political Map,” Power Based Selling, Jim Holden.18 Aug 2015Company Confidential12

18 Aug 2015Company Confidential13

Consider.Today “Elevator Speech” High Level Expectations– Know My Business– Solve My Problems– Raise Revenue, Lower Costof Business– Tie your T.T.A. to theseCustomer Goals Objectives Move the Sale Forward Track SSO, Ask YourselfWhy do you Win/Lose18 Aug 2015Company Confidential14

Consider. Simple ToolsMaster List Bids, Pipeline W/L Owner Segment AgingGAP Sheet, the Few 5 questions, Mapping Validate FocusForecast Waterfall Define Changes Measure for Action18 Aug 2015Company Confidential15

Consider.Tomorrow Sales as a Process Objectives– Which Accounts Should BeCompany Focus– Establish, Enhance ControlOver These Opportunities– Improve Forecast Accuracy– Effectively Close– Increase Repeat Business18 Aug 2015Company Confidential16

Strategic Selling Blue Sheet SoftwareStrategic AnalysisDate:8/11/2015Updated:Salesperson: Jerry GarrettAccount/Prospect:Current Volume:Total Potential:SINGLE SALES OBJECTIVEProduct/Service:Sales Rev/Units:Close Date:B UYING INFLUENCE ROLESDEGREE OF INFLUENCEE EconomicT TechnicalU UserC CoachH HighM MediumL LowBUYING INFLUENCES INVOLVEDName, Title, Location8/11/2015IDEAL CUSTOMER CRITERIA:Competition:Rating:M ODEDegreeofInfluenceM atch to Criteria:-5 to 51.2.3.4.5.My Position Vs. Competition:Place in Sales Funnel:Timing for Priorities:G Grow thT TroubleEK Even KeelOC OverconfidentRoleAdequacy:NOTE: Win-Results Statement : a short statement of thepersonal Win that a Buying Influence attains w henimportant measurable business Results are delivered.Red Flag:Strengths:BUYING INFLUENCE'S KEY WIN-RESULTSTOTAL0Rate how w ell your base is covered w ith each'Buying Influence' for this sales y/Lack of DataAreas of differentiation; Opportunities toimprove your positionHOW WELL IS BASE COVERED?ModeWin-Results StatementRating:Evidence to support your Rating:Bill HoffmanSales Dynamicsbilldhoffman@gmail.com 1404-580-5407Copyright Miller Heiman, 2002. All rights reserved18 Aug 2015Company Confidential17

Strategy, the Art of ect als uctBusinessPoliticalFormalMike KehnertK2InformalConsultingmkehnert@k2consult.net 1904-612-3750WHO?WHAT?HOW?FrontalCopyright Valkyrie Management Corporation. All rights reserved

Special Product Company Patented Passive Cooling Solutions– Cabinets, Enclosures–– Telephone ‘Blue Chips’Tier 2, 3 Phone CompaniesCATV, Transit, Small Cell, Air TrafficPrivate Equity Held–– Design to Build SolutionsFiber, Copper SolutionsDiverse Revenue Stream––– Only Approved Repeater Enclosure forEthernet over Copper DeploymentFounded 1987Shawnee, KSwww.spc.netgarrett@spc.net15 Jul 15Company Confidential19

Improving Sales Funnel EfficiencyJerry GarrettPresident & CEOSpecial Product CompanyKansas Citygarrett@spc.net18 Aug 2015Company Confidential20

Reference List The Art of War: Sun Tzu. Jame Clavell, Bantam Doubleday BellPublishing, ISBN 0-385-29985-0 Strategy, The Art of Winning. Art Jacobs, Valkyrie ManagementCorporation. Think and Sell Like a CEO. Anthony Parinello. Entrepreneur Press,ISBN 159918033-2. The New Strategic Selling. Stephen E. Heiman and Diane Sanchez,Warner Books. ISBN 0-446-67346-3 The One Thing. Gary Keller, Jay Papasan. Bard Press, ISBN 978-1885167-77-4 Power Base Selling. Jim Holden and Ryan Kubacki.18 Aug 2015Company Confidential21

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Sales Funnel 18 Aug 2015 Company Confidential 7 Suspects Mission Prospects Best Few Mission: What, Who, Why. Company Culture. Suspects: Qualify to Capture Value Prospects: Known Customers Requiring Your Service or Solution Single Sales Objective: Complex Sales Requiring Action to Move the Project Forward “The business decision first, sales

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