Bumper Handling And RefinisHing - Toyota Collision Repair

Bumper Handling and RefinishingQuick Training Guide – QTB12AThis QTG aids in understanding the Toyota/Lexusapproved refinishing process for new raw bumper covers.ENTERClick the ENTER button to view the Quick Training Guide. Toyota Motor Sales, U.S.A., Inc., 2012

Bumper Handling and RefinishingQuick Training Guide – QTB12AINTRODUCTIONSTANDARDSDAMAGEIDENTIFICATION10 StepRefinishing MethodIntroduction New bumpers are manufactured from TSOP, Toyota Super Olefin Plastic and are engineered to bedurable yet flexible. Refinishing replacement bumper covers requires attention to detail during each step to ensure adurable long lasting finish that resists peeling and abrasion over the vehicle’s lifetime.Click the tabs at the top to view each section Toyota Motor Sales, U.S.A., Inc., 2012

Bumper Handling and RefinishingQuick Training Guide – QTB12AINTRODUCTIONReceivinghandling10 StepRefinishing ransportationDealer Bumper Cover Quality Standards Lexus and Toyota TSOP bumpers are packaged in protective material to prevent damageduring shipping. Following Toyota’s recommended handling procedure can reduce the occurrence of deformationand abrasion damage. Toyota Motor Sales, U.S.A., Inc., 2012

Bumper Handling and RefinishingQuick Training Guide – QTB12AINTRODUCTIONReceivinghandling10 StepRefinishing ransportationReceiving DO: Inspect bumpers at the point of receipt toidentify any obvious damage. D ON’T: Improper stacking or failure to performvisual quality verification upon receipt may result indamage being passed on to the customer. Toyota Motor Sales, U.S.A., Inc., 2012

Bumper Handling and RefinishingQuick Training Guide – QTB12AINTRODUCTIONReceivinghandling10 StepRefinishing ransportationHandling DO: Carrying in the center or using a stablecart will help protect the bumper. D ON’T: Dragging bumpers can causeun-repairable damage. Toyota Motor Sales, U.S.A., Inc., 2012

Bumper Handling and RefinishingQuick Training Guide – QTB12AINTRODUCTIONReceivinghandling10 StepRefinishing ransportationStorage DO: Store horizontally on a flat surface (in CarPosition) with enough space to easily move partsin and out of location. D ON’T: Forcing parts into locations, and excessivestacking can cause damage and deformation. Toyota Motor Sales, U.S.A., Inc., 2012

Bumper Handling and RefinishingQuick Training Guide – QTB12AINTRODUCTIONReceivinghandling10 StepRefinishing ransportationStaging DO: Stage in an area that will not result in partsbeing hit, kicked or struck. D ON’T: High traffic areas increase potentialfor damage. Toyota Motor Sales, U.S.A., Inc., 2012

Bumper Handling and RefinishingQuick Training Guide – QTB12AINTRODUCTIONReceivinghandling10 StepRefinishing ransportationTransportation DO: Transport in horizontal position (Car Position)and avoid stacking and/or contact with otherobjects. D ON’T: Contact with sharp edges can causescratches, gouges or dents. Toyota Motor Sales, U.S.A., Inc., 2012

Bumper Handling and RefinishingQuick Training Guide – QTB12AINTRODUCTIONScuffs & ScratchesDAMAGEIDENTIFICATIONSTANDARDSScraTCHES & GougesScrATCHES onTextured Surfaces10 StepRefinishing MethodDeformation orBroken TabsRepair V.S. ReplaceDamage Identification Scuffing or other minor scratch marks caused during the handling process are normal,and will be corrected during the approved paint preparation process. Use the following guide to determine the extent of the damage.Minor SurfaceScuffs and ScratchesExcessive Deformationor Broken Tabs2809PagDeep Scratchesand GougesScratches onTextured Surfacese1of 2Repair vs. Replacedonagedam a claim rhtlyu 0%slig filing y oing y for entiall ceed 5nrretu s polic . Ess ot exnrewithrycyted cedu delive sts dorPolioocia proass repair dling o pair cesrtsusnrreprscede co ce ou ring ha if theeoshoizrgrPimtodyana009info e du parminpaireb1, 2nd nd re amag ablets Mt Reutsidy1eaadirParMaParrvic duce imal repaor oerdser intro d min e anyealeageetomedrec:Damcus ke to r incur replay thTOd b seselyeliT:letenhav thant tim uldmp expeJECpor S wo t may atheroBpcugsbe aginSU, TM tha air rt tocanckandffor nt parts n parts to reppair repa PDCartsneIV-4s re and rn to tionof pIn a ceme collisioealers t.-3,gealarritytuce:ees IVtegrep irable for d he palac cle tim andlin for re redu eplacgpaineatRrmcy ery, h partme rsus rn, pdfistirep uest is e ofoeirnutigaddosveapcofortaverage h lea air vdelir rereq he valudam daysandnsppair tome curring ss dam throug gh reptlyageTraof tecuen essf Re cusam0ndroutionrocs o uces of reoe3ic afreq usinny dto p tisfac ent thefitdraffnhavfor (3) bte aTeutagoBen Re ductio s need er sa ironmeIVoa hreytoamtto ntionRe inate ustom n envhend D ithinged:eipt ersSec -12oy, t ntcales mlcrtitealisaeucrwrdeemEucnu 1, V pon ustoCpamo eme encorov ced Ma1Con PDuImp uces imcom burs onglyPro Parts ges V- ment party c “R9” acingddrd ertrimnta , paaag ir re are sRes foship third age o our fscyoyoamaure Poli nce T rogram n parts arts to r Dam tact y imate ent d r rep t, youcedreimonutoproCla Refer port P heck iting p Carrie en co air es n-freq laim f the paimair.laircaptcpfrepoedthy:gcgeRep Polic n V Su quality exp Freigh low), g a re for n mage alue owinma ifr totio3”follodait vbemuinage(r datheSec Perfor nt prio e is “R chart purs Dam file a the un w.t fo eceiptenseloedegfudvicemaolenareebee ry rsemSership rt dam ies (s you oncea ate a 50% ribedleasbur eliveeryedcale, pelivreim e dIf p modit advis “R9” C ir estim excee s desirabng y of thdDaattima eoisptositodptcersue copage a rettenes n laceut reeiptomreqadbrec rt dam rsue ate do n repUnacusare ill andageauaopimeou.If p s to p estim ther thdamy sh duresat y epair bht-T .dirlythigy oaaeteda e rep art rr N hourservisibas b procpdica of thd fot iswell andIf th ir theCd inuire to 48.thaa artl, as policyy an ing PD elivery ot req in 24repapnnnechdDailrso repairler our fa e of age is air witeive nt.eacpeteyrepDtimmparvicevia can to ge at ng da t of reyou ursemser magebatisuldoslaimnd0Sho ir reim dures age c end a s dam t nota r the cts a MS da()0asipparTrep Proce e dam py or t notatey rece edit foour ing ofyilrroacFhcewit stand91. Fax a able) th f deliv claimn)ro(tieo102. applic Copy n issuerma und(X) 00:info learethis ve a cNote will th()06CaiewPDrev lved h(X)uo3.at y s invo()7t theues ll parti()8 Toyota Motorfreqa()4 gWe nsure4)(to eO:N4c()5Sales, U.S.A., Inc., 2012

Bumper Handling and RefinishingQuick Training Guide – QTB12AINTRODUCTIONScuffs & ScratchesDAMAGEIDENTIFICATIONSTANDARDSScraTCHES & GougesScraTCHES onTextured SurfacesDeformation orBroken Tabs10 StepRefinishing MethodRepair V.S. ReplaceMinor Surface Scuffs and Scratches Packaging and occasional contact may scuffthe raw bumper surface. Fingernail will not catch in scuff. B ecause the bumper requires washing andscuffing during the refinish process, these issueswill be eliminated by the refinish technician.Acceptablescuffing dueto contact withpackaging Toyota Motor Sales, U.S.A., Inc., 2012

Bumper Handling and RefinishingQuick Training Guide – QTB12AINTRODUCTIONScuffs & ScratchesDAMAGEIDENTIFICATIONSTANDARDSscratches & GougesSCRATCHES onTextured SurfacesDeformation orBroken Tabs10 StepRefinishing MethodRepair V.S. ReplaceDeep Scratches and Gouges Scratches and gouges that cause your fingernailto catch require additional attention duringpreparation. T hese may be eligible for repair reimbursementor return.**Per guideline outlined in the parts policy manual. Toyota Motor Sales, U.S.A., Inc., 2012

Bumper Handling and RefinishingQuick Training Guide – QTB12AINTRODUCTIONScuffs & ScratchesDAMAGEIDENTIFICATIONSTANDARDSScraTCHES & GougesSCRATCHES onTextured SurfacesDeformation orBroken Tabs10 StepRefinishing MethodRepair V.S. ReplaceScratches on Textured Surfaces Inspect for scratches on textured surfaces. Scratches of any type on textured surfaces may be eligible for return.*Scrape on bumper (white)Gouge on bumper*Per guideline outlined in the parts policy manual. Toyota Motor Sales, U.S.A., Inc., 2012

Bumper Handling and RefinishingQuick Training Guide – QTB12AINTRODUCTIONScuffs & ScratchesDAMAGEIDENTIFICATIONSTANDARDSScraTCHES & GougesSCRATCHES onTextured Surfaces10 StepRefinishing MethodDeformation orBroken TabsRepair V.S. ReplaceExcessive Deformation or Broken Tabs Inspect for excessive damage.Deformation These examples may be eligible for return.*Broken tabs*Per guideline outlined in the parts policy manual. Toyota Motor Sales, U.S.A., Inc., 2012

Bumper Handling and RefinishingQuick Training Guide – QTB12AINTRODUCTIONScuffs & ScratchesDAMAGEIDENTIFICATIONSTANDARDSScraTCHES & GougesSCRATCHES onTextured Surfaces10 StepRefinishing MethodDeformation orBroken TabsRepair V.S. ReplaceRepair vs. Replace TMS Damaged Part Policy providesreimbursement for repairs up to50% of the value of the part.09- 28May 11, 2009 Return policy details are containedin PANT Bulletin 09-28.Page 1 of 2TO:Parts ManagersSUBJECT:Damaged Part Repair Procedures PolicyIn an effort to support timely customer service and minimize costs associated with returning slightly damagedreplacement parts, TMS would like to reintroduce and reinforce our repair procedures policy for filing a claim onrepairable collision parts that may have incurred minimal damage during handling or delivery. Essentially ourrequest is for dealers to repair rather than replace any repairable part if the repair costs do not exceed 50%of the value of the part.Benefits of Repair versus Replace: Reduces customer repair cycle time as repair can be completed by the dealer or outside body shop Reduction of reoccurring delivery, handling and repackaging expenses Eliminates need to process damaged part for return to PDC Improves customer satisfaction through lead time reduction Reduces impact on environment through repair versus replaceRepair Claim Policy and Procedures:Policy: Reference Toyota Parts Manual Section IV Traffic and Transportation, pages IV-3, IV-4 andSection V Support Programs, pages V-11, V-12 Perform quality check on parts shipment upon receipt to notate any damage and confirm integrity of partsshipment prior to expediting parts to third party customers If part damage is “R3” Freight Carrier Damage or “R9” Concealed Damage for frequently damagedcommodities (see chart below), then contact your facing PDC within three (3) business days ofreceipt to advise you are pursuing a repair estimate If part damage is “R9” Concealed Damage for non-frequent damaged commodity, then you have 30days to pursue a repair estimate and file a damage claim for repair reimbursement If the repair estimate does not exceed 50% of the unit value of the part, you are strongly encouraged torepair the part rather than replace it as described belowShould you receive a part that is visibly damaged but repairable, please use the following claim procedures forrepair reimbursement.Procedures1. File damage claim via Dealer Daily and indicate that you are requesting reimbursement for damage repair.2. Fax a copy or send a scan to your facing PDC of the repair bill and a copy of the delivery receipt (ifapplicable) that notates damage at time of delivery.Note: Copy of delivery receipt notating damage is not required for Night-Time Unattended Delivery Service.3. PDC will then issue claim credit for the cost of repair within 24 to 48 hours.We request that you review this information with your parts and service personnel, as well as body shop customersto ensure all parties involved have a clear understanding of TMS damage part repair policy and procedures.DISTRIBUTION LIST NO:(X) 1(X) 4( ) 4c(X) 2( ) 4a( ) 4d()3( ) 4b( ) 4e( ) 4f( ) 4g()5(X) 6()7()8()9(X) 10( ) 000( ) 00 Toyota Motor Sales, U.S.A., Inc., 2012