Retail Banking Wealth Management Bank Tariffs - HSBC

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Wealth and Personal BankiItemGENERAL SERVICES - ALL ACCOUNTSItemChargeCheque/draft deposits Singapore dollar local clearing US dollar local clearingFREEUS 5 per chequeCoin exchange/withdrawal/depositFirst 50 pieces freeS 5 for next 1,000 pieces or part thereofS 10 for every subsequent 1,000 pieces or part thereofBulk cash notes deposit/exchangeFirst 300 pieces freeS 2.50 for every subsequent 100 pieces or part thereofStanding instructions Set up charge Amendment/cancellation Commission- Singapore dollar- Foreign currency accountMarked cheques Non HSBC cheques drawn locally HSBC chequesS 10 per itemS 10 per itemS 10 per item plus incidental chargesS 10 per item plus incidental chargesS 50 per itemS 100 per cheque (include paying bank’s charge)S 30 per chequeMarked cheques refer to valuation of Singapore dollar cheques on the same dayReturned GIRO S 10 per itemOther services Cheque image/voucher retrievalS 50 per copy For Statement or Composite Statement retrievalwhich includes current, savings and depositaccounts- Up to 3 years- More than 3 years- Up to 3 years- More than 3 years Document retrieval (such as Unit Trust applicationforms, Standing Instruction image retrieval etc) Issuance of Letter of ReferenceS 20 per monthly statementS 50 per monthly statementS 20 (S 21.40 inclusive of GST) per monthly statementS 50 (S 53.50 inclusive of GST) per monthly statementS 100 (S 107 inclusive of GST)S 30 (S 32.10 inclusive of GST)Fees relating to statement or Composite Statement retrieval which includes current, savings and deposit accounts will be cappedat S 1,500 (or S 1,605, inclusive of GST, where applicable) per requestChargeSafe deposit box Key deposit (refundable upon return of original key) S 150 Break-box chargeS 200, (S 214, inclusive of GST) Witnessing the documenting of inventoryS 100, (S 107 inclusive of GST) 1 hourS 150, (S 160.50, inclusive of GST) 1 hour Loss of keys (key deposit is non-refundable)S 150, plus break box charge (if customer retains the service)S 200 (if customer discontinues the service) Overdue chargesTwice the amount of annual rental fees if the safedeposit box is forced open Rental feeSafe deposit box sizesAnnual rental feesSmall(3” x 5” x 22”), (4” x 5” x 20”), (4” x 5” x 22”), (4” x 8” x 20”),(5” x 5” x 20”), (5” x 5” x 22”)Medium(5” x 10” x 20”), (5” x 10” x 22”), (8” x 8” x 20”)Large(10” x 10” x 20”), (10” x 10” x 22”), (10” x 10” x 24”),(8” x 16” x 20”)Extra-Large(16” x 16” x 20”)S 300, (S 321 inclusive of GST)S 450, (S 481.50, inclusive of GST)S 600, (S 642, inclusive of GST)S 800, (S 856, inclusive of GST)New safe deposit boxes are only available to HSBC Premier Onshore customers.ItemInternational services Cross border HSBC account opening services Emergency encashment at HSBC branches inSingapore (Applicable to overseas customers only)ChargeHSBC Employee Banking Solutions customers and jointaccount holders)S 30 per encashmentTIME DEPOSITSSingapore dollar time deposits 1 to 12 month(s) deposits Overnight depositsMinimum depositS 5,000S 1 millionForeign currency time depositsoreign currency Minimum deposit US dollarUS 25,000 Sterling pound 25,000 Australian dollarA 25,000 Hong Kong dollarHK 100,000 Japanese yen 10,000,000 Euro 25,000 Canadian dollarCA 25,000 Swiss FrancCHF 25,000 RenminbiCNY250,000Premature withdrawal of any Time Deposit is subject to the Terms and Conditions Governing Personal Deposit Accounts.Premature withdrawal charges will be imposed on premature withdrawal of Time Deposits prior to maturity. For allpremature withdrawal of Time Deposits, interest payments (if any) will be calculated at the Bank's discretion. Customersshould note that they may receive an amount less than the original Time Deposit placement amount upon prematurewithdrawal for their Foreign Currency Time Deposits. Currently, for Singapore Dollar Time Deposits, customers will receivenot less than their original placement amount upon premature withdrawal.1PUBLIC

DEPOSIT ACCOUNT/ SERVICESItemEveryday Global AccountHSBC Flexi AccountSavingsSavingsCurrentStatement savings account – S 1,000Premier Lite savings account – S 1S 100 or equivalentSingapore DollarCurrent(Includes Advance Account)Minimum initial depositS 2,000HSBC Flexi AccountS 2,000HSBC eFlexi AccountS 0HSBC Flexi AccountS 5 if the average dailybalance for the month fallsbelow S 2,000Other foreign currenciesCurrent**Savings(existing only)US 5,000 or equivalentNot applicableThe respective minimum balance service charge will belevied where the average daily balance for the month is lessthan the required minimum sum stipulated for therespective account.Statement savings accountS 5 if the average daily balance forthe month falls below S 2,000 (waivedfor Basic banking account) This fee iswaived if you qualify for Basic bankingaccount (only applicable to Singaporecitizens or permanent residentsearning a monthly income belowS 2,000) and are a recipient of theMCYS Public assistance scheme orSpecial grant scheme.KidzSaver savings account(existing only)The minimum account balancefee of S 5 is waived for all KidzSaveraccount holdersPassbook savings account(existing only)S 5 if the average daily balance forthe month falls below S 2,000S 5 if the average dailybalance falls below S 2,000S 50S 50S 50S 50US 50 or equivalentUS 50 or equivalentPrime 5%(min. debit interest S 10)N.A.N.A.Prime 5%(min. debit interest S 10)Prime 5%(min. debit interest US 10)N.A.N.A.N.A.1.5% handling commission(min. S 50)N.A.1.5% handling commission(min. S 50)N.A.N.A.N.A.S 30 per chequeN.A.N.A.S 30 per cheque- through Personal InternetBanking/PhoneBanking (automated)S 15 per chequeN.A.N.A.S 15 per chequeReturned cheque due to lack of fundsReturned cheque due totechnical reasonsS 50S 30N.A.N.A.N.A.N.A.S 50S 30Minimum account balance feeS 5 if the average dailybalance for the month fallsbelow S 2,000Account closure fee(Account closed within 6 monthsfrom the opening date)Unauthorised O/D interestCommission in lieu of foreignexchange (For cash deposit/withdrawal made in the samecurrency as account)Transaction feesStop Cheque Payment- at branchesReplacement of ATM/ Debit cardReplacement of Passbook(existing accounts only)HSBC eFlexi AccountN.A.Currency:US dollarSterling poundAustralian dollarHong Kong dollarJapanese yenEuroCanadian dollar*New Zealand dollar†Average dailybalanceUS 800 800A 800HK 7,000 100,000 800CA 800NZ 3,000Minimumbalance feeUS 10 10A 10HK 100 1,000 10CA 10NZ 15*†HSBC Flexi AccountN.A.HSBC eFlexi AccountS 25 per branch transaction(waived if transaction performedthrough internet banking)1.5% handling commission(min. S 50)N.A.N.A.US 30 or equivalent perchequeUS 15 or equivalent perchequeN.A.US 30 or equivalentUS 30 or equivalentN.A.N.A.N.A.S 5S 5N.A.S 5S 5S 5N.A.S 50N.A.N.A.N.A.N.A.Deposit Insurance SchemeSingapore dollar deposits of non-bank depositors are insured by the Singapore Deposit Insurance Corporation, for up to S 75,000 in aggregate per depositor per Scheme member by law. Foreign currency deposits, dual currency investments,structured deposits and other investment products are not insured.**Current – Only USD Cheque book available2PUBLIC

PAYMENT SERVICESItemChargeInward PaymentsRemittances Credit to account* For cash payment in Singapore dollar For cash payment in the form of foreign currencynotes in the same currency of remittanceS 10 per transaction0.125% handling commission (min. S 50)0.125% handling commission (min. S 50) 1.5%commission in lieu of foreign exchange (min. S 50,max. S 300)Foreign currency Purchase/ Collection:- Transit interest0.125% handling commission (min. S 50, max S 500) postage S 3Charge will apply for cheques purchasedDrawee bank charge will be deducted from cheque proceeds and courier charges (if any). Cash deposits/withdrawals (for foreign currencynotes deposited/withdrawn in the same currencyof account)1.5% commission in lieu of foreign exchange(min. S 50)Inward telegraphic transfer request Handling fee for overseas HSBC customersS 20 per requestOutward PaymentsCashier’s Order Service Charge**- Singapore dollarS 10- US dollarUS 20*Waived for first Cashier’s Order issued to self-named. Postage- Local- OverseasWaivedS 10 Replacement of Cashier’s Order (Lost/Stolen)- Singapore dollar- US dollarS 20 plus stop payment charges of S 30 (if any)US 40 plus stop payment charges of US 30 (if any)Singapore dollar payments to banks in Singapore At the branch Through internet banking (MEPS) Through internet banking (GIRO) Through internet banking (FAST)Demand draft Debited from a Singapore dollar account Debited from a foreign currency account in the samecurrency Postage- Local- Overseas* May not include beneficiary bank processing feesPUBLICS 30 per itemS 10 per itemFREEFREEItemCharge Cancellation of draft- Without replacement (draft returned to bank)S 20 plus cost of cable plus overseas charges, if any- With replacement (draft returned to bank)S 40 plus cost of cable plus overseas charges, if any Stop payment of draft- Without replacementS 40 plus cost of cable plus overseas charges, if any- With replacementS 60 plus cost of cable plus overseas charges, if anyTelegraphic Transfer For Telegraphic Transfers through HSBC Online and Mobile banking, HSBC Singapore charges are waived. Pricing for Telegraphic Transfers through Branch (Smartform)Customer Instruction#TT CommissionCommision in lieuof exchangeCost of cableDebited from a Singapore dollaraccountS 35N.A.S 20Debited from a foreign currencyaccount in the same currencyS 35WaivedS 20For Premier Privileges, please refer to page 8.Note:1) Telegraphic Transfer charges quoted above do not include any overseas related charges such as the agent/correspondent bank charges received for the transfer(s) made.2) Such related charges (may include, overseas, agent and telex/cable charges) will be collected post transfer(s),and will be dependent on the request of intermediary/beneficiary banks (where applicable) to facilitate thetransfer(s) made.3) At the overseas banks' discretion, charge indicator may be changes, FX conversions may apply or chargesmay be deducted from the payment amount. These charges may be deducted from the payment amount orcharged back to the remitter's account regardless of the charge option.Telegraphic Transfer Investigations (initiated by customer) Cost of cableS 40 per cable plus agent charges, if any Document retrieval charges- Within 6 monthsS 50 per month- Between 6 to 12 monthsS 100 per month- Between 12 to 24 monthsS 200 per month- More than 24 monthsS 400 per month0.125% commission (min. S 30, max. S 200); S 35 cost ofcable if any; postage and agent charge where applicable0.125% commission (min. S 30, max. S 200) plus 0.125%commission in lieu of foreign currency exchange (min.S 50, max. S 500); S 35 cost of cable if any; postage andagent charge where applicableWaivedS 10be removed3

ELECTRONIC BANKINGPersonal Internet Banking - HSBC Personal BankingItemChargePersonal internet banking Security device replacement - lost Bill paymentSGX Listed Securities Brokerage Fee S 20FREEATM charges Service charge- HSBC Singapore- atm5 network (includes ATMs from Bank ofChina, Citibank, Maybank, Standard CharteredBank and State Bank of India in Singapore)- HSBC overseas- VISA/ MasterCard/ PLUS/ Cirrus Network(overseas) Administrative Fee- Foreign Currency transactions made on Debit /ATM CardFREEWaived (for Citibank and Maybank, charges are waivedonly for ATMs displaying the atm5 logo)Waived (excluding Argentina, France, Brazil, Greece,Malta, Mexico, New Zealand and Turkey)S 8 per transaction1.5% of the foreign currency transaction amountOverseas cash withdrawal is subject to the prevailing exchange rate, where applicable.Note: All transactions in foreign currency are also subject to an additional charge of up to 1% imposed by the Visa cardassociation.Note: Additional fees may be levied by other banks for accessing their ATM networks.Other services Cash withdrawal using HSBC Quickcash Bill Payment Services via 7-Eleven, AXS Terminalsand SingPost/ S.A.M. Clearing Fee* SGD securities0.25% of contract value plus prevailing GST,min. SGD 25 (SGD 26.75 inclusive of GST)USD securities0.25% of contract value plus prevailing GST,min. USD 20 (USD 21.40 inclusive of GST)AUD securities0.25% of contract value plus prevailing GST,min. AUD 20 (AUD 21.40 inclusive of GST)EUR securities0.25% of contract value plus prevailing GST,min. EUR 15 (EUR 16.05 inclusive of GST)GBP securities0.25% of contract value plus prevailing GST,min. GBP 13 (GBP 13.91 inclusive of GST)HKD securities0.25% of contract value plus prevailing GST,min. HKD 100 (HKD 107 inclusive of GST)JPY securities0.25% of contract value plus prevailing GST, min. JPY 1,400 (JPY 1,498 inclusive of GST)HKEx ListedSecuritiesUSD securitiesHKD securitiesBrokerage Fee SGX Access Fee* 0.0325% of contract value, 0.0075% of contract value,prevailing GST appliesprevailing GST appliesStamp duty*TransactionLevy*HKEx Trading* Fee*0.0027% ofcontract value0.005% of contractvalue0.25% of contract value plus prevailing GST,min. USD 20 (USD 21.40 inclusive of GST)0.13% ofcontractvalue,0.25% of contract value plus prevailing GST, rounded uptothenearestmin. HKD 100 (HKD 107 inclusive of GST)dollarPersonal Internet Banking - HSBC PremierFREEFREESGX Listed Securities Brokerage Fee GUARANTEES (existing only)ItemChargeLetters of guaranteeS 12.50 per month (min. S 150 per annum)Commission will be dependent on the length of theperiod for which the guarantee is valid. Please note thatthe commission charges shall include claim period.INVESTMENTSItemChargeOutward transfer of notes /Equity Linked Notes (ELN)0.5% of the nominal value plus prevailing GSTOutward transfer of bondsSecurities TradingFees & ChargesUSD 100 (USD 107 inclusive of GST)SGD securities0.18% of contract value plus prevailing GST,min. SGD 25 (SGD 26.75 inclusive of GST)USD securities0.18% of contract value plus prevailing GST,min. USD 20 (USD 21.40 inclusive of GST)AUD securities0.18% of contract value plus prevailing GST,min. AUD 20 (AUD 21.40 inclusive of GST)EUR securities0.18% of contract value plus prevailing GST,min. EUR 15 (EUR 16.05 inclusive of GST)GBP securities0.18% of contract value plus prevailing GST,min. GBP 13 (GBP 13.91 inclusive of GST)HKD securities0.18% of contract value plus prevailing GST,min. HKD 100 (HKD 107 inclusive of GST)JPY securities0.18% of contract value plus prevailing GST,min. JPY 1,400 (JPY 1,498 inclusive of GST)HKEx ListedSecuritiesUSD securitiesPersonal Internet BankingHKD securitiesUS Listed SecuritiesCustomer Segment Brokerage Fee USD securitiesJade0.15% of contract value plus prevailing GST,min. USD 20 (USD 21.40 inclusive of GST)Premier0.18% of contract value plus prevailing GST,min. USD 20 (USD 21.40 inclusive of GST)HSBC PersonalBanking0.25% of contract value plus prevailing GST,min. USD 20 (USD 21.40 inclusive of GST)US SEC Fee on sell trade*Brokerage Fee Clearing Fee* SGX Access Fee* 0.0325% of contract value, 0.0075% of contract value,prevailing GST appliesprevailing GST appliesStamp duty*TransactionLevy*HKEx Trading* Fee*0.0027% ofcontract value0.005% of contractvalue0.18% of contract value plus prevailing GST,min. USD 20 (USD 21.40 inclusive of GST)0.13% ofcontractvalue,0.18% of contract value plus prevailing GST, rounded uptothenearestmin. HKD 100 (HKD 107 inclusive of GST)dollar0.00221% of contract value4PUBLIC

Personal Internet Banking - HSBC JadeThe benefits listed in Table A are not exhaustive. In exceptional cases, the benefits receivable by the bank inSGX Listed Securities Brokerage Fee Clearing Fee* SGD securities0.15% of contract value plus prevailing GST,min. SGD 25 (SGD 26.75 inclusive of GST)USD securities0.15% of contract value plus prevailing GST,min. USD 20 (USD 21.40 inclusive of GST)AUD securities0.15% of contract value plus prevailing GST,min. AUD 20 (AUD 21.40 inclusive of GST)EUR securities0.15% of contract value plus prevailing GST,min. EUR 15 (EUR 16.05 inclusive of GST)GBP securities0.15% of contract value plus prevailing GST,min. GBP 13 (GBP 13.91 inclusive of GST)HKD securities0.15% of contract value plus prevailing GST,min. HKD 100 (HKD 107 inclusive of GST)JPY securities0.15% of contract value plus prevailing GST, min. JPY 1,400 (JPY 1,498 inclusive of GST)HKEx ListedSecuritiesUSD securitiesHKD securitiesBrokerage Fee SGX Access Fee* Non- Monetary benefitsWe may also receive and retain from counterparties, brokers, agents, or other members of the HSBC Groupnon-cash benefits such as research and advisory services, economic, political and/or market analysis or data andquotation services.0.0325% of contract value, 0.0075% of contract value,prevailing GST appliesprevailing GST appliesStamp duty*0.13% ofcontractvalue,0.15% of contract value plus prevailing GST, rounded uptothenearestmin. HKD 100 (HKD 107 inclusive of GST)dollarAccount maintenanceSafe CustodyWe may enter into commission sharing arrangements with such parties in respect of (a) any trades or transactionsservices provided for you in our capacity as principal (for over-the-counter transactions), agent (for exchangetraded product or funds), as custodian, or as nominee.Table A- Benefits tableTransactionLevy*HKEx Trading* Fee*0.0027% ofcontract value0.005% of contractvalue0.15% of contract value plus prevailing GST,min. USD 20 (USD 21.40 inclusive of GST)Other Fees and ChargesDepository Service Fee (applicable to ADRs)and pass the excess benefits to you accordingly.Types of investmentproductsBank actsas:ProductsTypical benefit(s) received by theWealth and Personal Banking divisionFund products andother collectiveinvestment schemesAgentOpen Ended Unit Trust,Liquid Alternatives,Closed ended funds etc.Sales chargesUp to the full amount of subscription/redemption charges paid by you based on thegross investment amount of the trade as set outdocuments of the fund/schemeproductTrailer Fees(received by the Bank from the fund house)Up to 60% of the annual management feecharged by the fund/scheme as set out in therefer to the relevant prospectus and deposit agreement of the ADRFree of chargeDebt securitiesPrincipalCertificates of deposit,bonds, notes, etc.Depository Service Fee - Imposed by American Depository Receipt (ADR) agentsSecondary marketTenor up to 1 year: up to 0.5% of the nominalamount of the tradeTenor between 1 year to 3 years: up to 0.8% ofthe nominal amount of the tradeTenor between 3 year to 5 years: up to 1% othe nominal amount of the tradeTenor between 5 years to 10 years: up to 1.5%of the nominal amount of the tradeTenor longer than 10 years: Up to 1.8% of thenominal amount of the tradeThe above fees and charges listed are not exhaustive and any fees and changes resulting from corporate actionsor nominee services or securities transfers will have to be borne by you.Securities transferInward Transfer of SecuritiesOutward Transfer of SecuritiesFree of Charge0.5% of securities value based on previous business day’s closingprice, plus prevailing GST. In addition, for Hong Kong securities,stamp duty* as applicable, plus prevailing GST*Please note that fees and charges collected on behalf of non-Bank entities may be subject to revisions from time to time atthe discretion of the relevant non-Bank entity. GST will be applicable for Singapore residents.Clearing Fee - CDP, SGX Access Fee - SGX, Stamp duty - HK SAR government, Transaction levy - SFC of HK, HKEx TradingFee - HKEx US SEC fees for sell tradesDisclosure of Monetary and Non-Monetary BenefitsHSBC Bank (Singapore) Limited (the “Bank” or “we”) may receive and retain monetary and non-monetary benefitsfrom other members of the HSBC Group or third parties (such as counterparties, brokers, or agents) in connectionwith the origination, distribution, and/or sale of investment products or the referral of services to you. Theseproducts or services may be those issued or provided by the Bank, another member of the HSBC Group, or bythird parties. Such benefits may be received over and above the standard fees and charges levied by us asspecified in this disclosure.Monetary Benefits (Please refer to Table A)Monetary benefits include trading profits made by the Bank and rebates receivable from product issuers ofdistribution fees, initial charges, redemption fees, maintenance fees, servicing fees, contingent deferred salescharges, management fees, trailer fees etc. The types of investment product(s) or services and typical benefit(s)received and retained by the Bank for each type of investment product or service are set out in Table A below.Other members of the HSBC Group may make trading profits and receive benefits from the origination, issuance,distribution and/or sale of these investment products which the Bank may not be aware of – such trading profitsand benefits are not specifically described in Table A.Primary issuancesUp to 1% (including rebates from the issuer, ifany) of the nominal amount of athe tradeWhere the Bank is able to execute thetransaction at a better interbank price, the Bankmay, subject to the above, retain the benefitfrom such price improvement.Structured InvestmentProductsPrincipalStructured Notes andStructured DepositsUp to 5% of the initial investment amountCurrency LinkedInvestmentsPrincipalDual Currency PlusUp to no more than the investment returnpayable to you. The investment return refers tothe total amount received from or payable to aclient based on a triggered event (e.g. uponmaturity, below strike price)InsuranceDistributor/ Insurance productsReferrerUp to the “Total Distribution Cost To-Date” asset out in the “Policy Illustration” section of theinsurance policy.5PUBLIC

CREDIT CARDSItemChargesDenominated in US DollarsDenominated in Singapore DollarsCredit cardsUS PremierUS GoldUS ClassicHSBC PremierInfiniteHSBC AdvancePlatinumRevolutionGoldClassicAnnual fee- Main card- Supplementary cardNilUS 65 (US 69.55inclusive of GST)US 15 (US 16.05inclusive of GST)NilS 607.48 (S 650inclusive of GST)S 180 (S 192.60inclusive of GST)S 180 (S 192.60inclusive of GST)NilS 125 (S 133.75inclusive of GST)S 36 (S 38.52inclusive of GST)NilUS 40 (US 42.80inclusive of GST)US 10 (US 10.70inclusive of GST)NilNilNilNilNilNilNilLate payment chargeUS 55US 55US 55S 55S 55S 55S 55S 55S 55S 55Overlimit feeUS 40US 40US 40S 40S 40S 40S 40S 40S 40S 40Card replacement fee(For lost/ stolen card)NilUS 20 (US 21.40inclusive of GST)US 20 (US 21.40inclusive of GST)NilS 20 (US 21.40inclusive of GST)S 10 (S 10.70inclusive of GST)S 20 (S 21.40inclusive of GST)S 20 (S 21.40inclusive of GST)S 20 (S 21.40inclusive of GST)S 20 (S 21.40inclusive of GST)Unsuccessful standinginstructions/GIROUS 30US 30US 30S 30S 30S 30S 30S 30S 30S 30US 30US 30US 30S 30S 30S 30S 30S 30S 30S 30Returned cheque fee:i) due to lack of funds for- 1st and 2nd occasions- 3rd occasion andthereafterii) due to technical reasonsRetrieval of statementsUS 5 (US 5.35 inclusive of GST) per statement(3 to 12 months old)US 10 (US 10.70 inclusive of GST) per statement(more than 12 months old)S 5 (S 5.35 inclusive of GST) per statement (3 to 12 months old)S 10 (S 10.70 inclusive of GST) per statement (more than 12 months old)Retrieval of sales draftUS 5 (US 5.35 inclusive of GST) per copy(current to 3 months)US 10 (US 10.70 inclusive of GST) per copy(more than 3 months old)S 5 (S 5.35 inclusive of GST) per copy (current to 3 months)S 10 (S 10.70 inclusive of GST) per copy (more than 3 months old)Cash Advance FeeCash Advance InterestRate (p.a.)6% of cash6% of cash6% of cashadvance amount or advance amount or advance amount orUS 15 (whichever US 15 (whichever US 15 (whicheveris higher)is higher)is higher)28%28%28%6% of cashadvanceamount or S 15(whichever ishigher)6% of cashadvanceamount or S 15(whichever ishigher)6% of cashadvanceamount or S 15(whichever ishigher)6% of cashadvanceamount or S 15(whichever ishigher)6% of cashadvanceamount or S 15(whichever ishigher)6% of cashadvanceamount or S 15(whichever ishigher)6% of cashadvanceamount or S 15(whichever ishigher)28%28%28%28%28%28%28%1% of convertedtransactionamount1% of convertedtransaction amountForeign CurrencyTransaction Fee†Dynamic CurrencyConversion FeePrevailing interest rate(p.a) (w.e.f. 1 August2017)†PUBLIC1.8% of transaction amount1% of converted1% of converted1% of converted1% of converted1% of converted1% of converted1% of converted1% of convertedtransaction amount transaction amount transaction amount transaction amount transaction amount transaction amount transaction amount transaction %25.9%Mileage ProgrammeAnnual Programme FeesUS 24 (US 25.68inclusive of GST)per annumUS 24 (US 25.68inclusive of GST)per annumUS 24 (US 25.68inclusive of GST)per annumS 40 (S 42.80inclusive of GST)per annumS 40 (S 42.80inclusive of GST)per annumN.A. (w.e.f. 1stSeptember 2017)S 40 (S 42.80inclusive of GST)per annumS 40 (S 42.80inclusive of GST)per annumS 40 (S 42.80inclusive of GST)per annumS 40 (S 42.80inclusive of GST)per annumTax Payment Facilityadministrative charges0.5% of paymentamount, plusprevailing GST0.7% of paymentamount, plusprevailing GST0.7% of paymentamount, plusprevailing GST0.5% of paymentamount, plusprevailing GST1.5% of paymentamount, plusprevailing GST0.7% of paymentamount, plusprevailing GST0.7% of paymentamount, plusprevailing GST0.7% of paymentamount, plusprevailing GST0.7% of paymentamount, plusprevailing GST0.7% of paymentamount, plusprevailing GSTAll transactions in foreign currency are also subject to additional charge of up to 1% imposed by the Visa/MasterCard card associations6

UNSECURED LOANSItemChargesDenominated in Singapore DollarsUnsecured loansPersonal Line of CreditAnnual feePersonal Line of Credit Instalment PlanPersonal Instalment LoanS 60Debt ConsolidationN.A.Late payment chargeS 75Debit card replacement fee(For lost/ stolen card)S 5S 5Unsuccessful standing instructions/GIROS 30N.A.i) due to lack of funds; orS 50N.A.ii) due to technical reasonsS 10Returned cheque fee:Retrieval of statementsPrevailing interest rate (p.a.)Preferential interest rate (p.a.)for HSBC Premier customersInterest rate charged on balance inexcess of credit limitDefault interest ratesS 20 (S 21.40 inclusive of GST) per copy18.5%12%Early account closure / loan repaymentfeeOther feesPlease refer to the interest rateindicated in the Notification LetterShould interest charges beapplicable, a minimum of S 10per month applies3% p.a. aboveprevailing interest rate3% p.a. above the prevailingPersonal Line of Credit interest rateProcessing feeOverdue interestPlease refer to the interest rate indicated in the Notification Letter orN.A.3% p.a. above Personal Line of CreditInstalment Plan interest rate3% p.a. above Personal Instalment Loaninterest rate3% p.a. above Debt ConsolidationLoan interest ratea1% of approved loan amount, subject to a minimum of S 88N.A.For Personal Line of Credit:S 40 foraccount closed within6 months fromaccount opened date, or for whichenjoyed apromotion, the chargestatedon the promotional terms andconditions apply.Subject to Personal Line of CreditPrevailing interest rates2.5% p.a. above Personal Instalment Loaninterest rate2.5% p.a. above Debt ConsolidationLoan interest ratePlease refer to the early repayment fee indicated in the Notification Letter.N.A.7PUBLIC

SECURED LOANSItemChargeProperty Loan (Home Loans, Investment Property Loan)S 30 (S 32.10 inclusive of GST) per copyS 50 (S 53.50 inclusive of GST) per copyS 200 per requestS 428 (inclusive of GST) per annum Retrieval of statements and documents Retrieval of valuation reports Rescheduling of redemption date Safekeeping fee of title deed for fully repaid loan Interest rate charged on balance in excess of credit limit (p.a.)S 10 per month (or in currency of overdraftfacility)Prime 2.50%ChargeWaivedWaivedS 50 per month (charged only if Total RelationshipBalance* falls below S 200,000. Total RelationshipBalance* includes deposits, investments and/or insurance)Prime 5% (min. debit interest S 5)Early account closure fee of S 50 to apply for HSBC Premier account / Premier Lite Savings Account closed within 6 monthsfrom account opening.*For more information, please log on to hsbc.com.sg/premierForeign currency Purchase/ collection of foreign currency cheque:*may not include beneficiary bank processing feesWaivedReplacement of Cashier’s Order (Lost/Stolen)- Singapore dollar- US dollarS 20 plus stop payment charges of S 30 (if any)US 40 plus stop payment charges of US 30 (if any)Telegraphic Transfer For Telegraphic Transfers through HSBC Online and Mobile banking, HSBC Singapore charges are waived. Pricing for Telegraphic Transfers through Branch (Smartform) Phone Banking where applicable.Debited from aSingapore dollaraccountS 20N.A.S 20Debited from a foreignCurrency account inthe same currencyS 20WaivedS 20TT to self-named HSBCaccounts worldwideN.A.N.A.S 20Annual rental feesNew safe deposit boxes are only available to HSBC Premier Onshore customersPUBLIC Postage0.75% commission in lieu of foreign exchange(min. S 25)Small (3” x 5” x 22”), (4” x 5” x 20”), (4” x 5” x 22”), (4” x 8” x 20”), (5” x 5” x 20”), (5” S 150, (S 160.50, inclusivex 5” x 22”)of GST)S 225, (S 240.75, inclusiveMedium (5” x 10” x 20”), (5” x 10” x 22”), (8” x 8” x 20”)of GST)S 300, (S 321, inclusiveLarge (10” x 10” x 20”), (10” x 10” x 22”), (10” x 10” x 24”), (8” x 16” x 20”)of GST)S 400, (S 428, inclusiveExtra-Large (16” x 16” x 20”)of GST) Emergency encashment at HSBC branches inSingapore (applicable to overseas customers only)S 10US 20Customer InstructionSafe deposit box sizesItemInternational services Cross border HSBC account opening servicesfor first Cashier’s Order issued to self-named.0.0625 % commission (min. S 15, max. S 200); S 35 costof cable if any, postage and agent charge where applicable.0.0625 % commission (min. S 15, max. S 200); plus0.0625% commission in lieu of foreign exchange (min.S 25, max. S 500); S 35 cost of cable if

Statement savings account – S 1,000 Premier Lite savings account – S 1 S 100 or equivalent HSBC Flexi Account S 2,000 HSBC eFlexi Account S 0 HSBC Flexi Account N.A. HSBC eFlexi Account S 25 per branch transaction (waived if tran

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Keywords: Retail banking, Challenges, Products of retail banking, Trends in retail banking, SWOT analysis of Retail banking. Introduction: Customer has their own taste and preferences, in this, how a service provider has to think towards satisfying the needs of the customer is very important in the entire sector. .

10. HDFC Bank Limited 11. ICICI Bank Ltd 12. Indian Overseas Bank 13. ING Vysya Bank 14. Kotak Bank -Virtual card 15. Shivalik Bank 16. Standard Chartered Bank 17. State Bank of Bikaner and Jaipur 18. State Bank of India 19. State Bank of Mysore 20. State Bank of Travencore 21. Syndicate Bank 22. The Federal Bank Ltd 23. The Karur Vysya Bank Ltd

Occupier Services Retail Banking DEFINITIONS RETAIL BANKING Retail banking, also known as consumer banking, is the provision of services by a bank to individual consumers. Services offered include savings and checking ac

Wealth Management 3-1 3. Wealth Management Wealth Management or Investment Management is an important offering in a bank's product bundle. Wealth management services offered by banks usually involve risk profiling a client and recommending investments that suit the risk profile. Investments could be in multiple instruments

7 I Global Retail Banking Consumer Trends I The Changing Shape of Consumer Banking Relationships Top 5 “Used Very Often” Banking Solutions (Global) Traditional offerings New entrants 1 Bank’s Mobile App Digital Payments 5 (Apple Pay, Alipay, WeChat Pay, etc.) 2 Bank’s Online Banking Platform 3 Bank’s Physical Bran