EUROPEAN SERVICE PORTAL USER MANUAL - SUZUKI
EUROPEAN SERVICE PORTALUSER MANUAL
Table of contents1Getting Started .11-1Overview .21-2Technical Requirements .31-3Document Formats.31-4Optimize Your Browser Display .31-5Vehicle Identification Number (VIN) and Model Code.41-6New Component Group Index.42Login .52-1Login for Third Party Workshops.62-2Starting Page .73Model Selection.93-1Document Area .103-2Vehicle Entry .103-2.13-2.2VIN - direct input .10Model Code.113-3Reference Number Search .113-4Language Selection .124Document List .134-1Manuals.144-2Bulletins.154-2.1Document list with Bulletins .154-3Parts Catalogues.164-4Downloads .164-5Document Properties .174-5.14-5.24-5.34-5.4Document ID, Component Group, Subject Area .17Model Allocation.17Issue and Revision Date .17Document Title .185Search.195-1Search Result.205-2Subject Area.215-3Component Group.225-4Date.225-5Multiple Search Properties .235-6Recommended Search Sequence .235-7Change Search or new Search .246Viewing Documents .256-1Opening a Document .26III
6-2Viewing XML Manuals.276-3Viewing DjVu Manuals .286-4Viewing PDF Bulletins.296-5Viewing Downloads.30IV
1Getting Started
11-1Getting StartedOverview1-1 OverviewFig. 1 Model Selection - the Service Portal starting pageThe Suzuki Service Portal Site provides information for maintenance, diagnosis and repair of Suzukiautomobiles to authorized Suzuki workshops and independent workshops. It contains the following typesof documents: Manuals: Here you will be able to find the official Workshop Manuals and Supplements for SuzukiAutomobiles. Bulletins: This section contains technical information, service manual updates, special tools informa‐tion, etc. Parts Catalogues: Here are the parts catalogues for Suzuki automobiles available. Downloads: Contains software and updates for the diagnostic tester Tech2, SDT and Pass Thru.2
Getting StartedTechnical Requirements11-21-2 Technical RequirementsFor best use of the Suzuki Online Service Portal please check the following minimum requirements andsettings:Software Browser Internet Explorer 7.0 (or higher) FireFox 3.0 (or higher) Browser SettingsJavaScript: -enabled LizardTech DjVuYou can download the DjVu Browser Plugin free of charge in theDownloads area. SVG ViewerYou can download the SVG Viewer free of charge in theDownloads area. Adobe Reader Adobe Flash Player1-3 Document FormatsThe documents in the Service Portal will be provided in the following formats: HTML/XML Adobe PDF DjVuAdobe PDF documents will require a browser plug-in to be viewed. Please make sure that you have thisalready installed on your PC. To display documents in DjVu format, please install the “DjVu BrowserPlugin” as a first step. Please also install the “SVG Viewer” to correctly display some Service Manuals.The installation files are available in the Downloads area.1-4 Optimize Your BrowserDisplayFor navigating within the Service Portal, you willnot need the top menu bar of your browser. Tomask out the browser menu bar just select VIEW- FULL SCREEN. If you want to mask in the menubar again, move the mouse pointer to the top ofthe monitor screen and click the symbol RE‐STORE.Fig. 2 View of Internet Explorer 8BClick FULL SCREEN to mask out the browser menu bar3
11-5Getting StartedVehicle Identification Number (VIN) and Model Code1-5 Vehicle Identification Number (VIN) and Model CodeFig. 3 Segments of the 17-digit VINIn the 17-digit vehicle identification number there are many attributes of a manufactured vehicle encoded.The VIN structure is divided into 7 areas.NOTEThe Model Code within the VIN (found on position 04 & 05) is not identical with the SUZUKI TechnicalModel Code. This can easily lead to confusion. Yet, you can find a comparison VIN listing of the technicalmodel codes in Downloads - VIN-List in the menu bar .1-6 New Component GroupIndexAt the beginning of 2004, SUZUKI rearranged theService Manual index. New identification numberswere assigned to the component groups. All docu‐ments in the Service Portal have been allocatedaccording to the new structure. Please note thatyou will still find the old identification number inolder Bulletins. When you call up an old ServiceManual, it will likewise have the component groupstructure in the old order.Fig. 4 Component Groups in the document listC4New Component Group index
2Login
22-1LoginLogin for Third Party Workshops2-1 Login for Third Party WorkshopsFig. 5 Suzuki European Service Portal - starting page for third party workshopsThird party workshops log in by using www.serviceportal-suzuki.eu. New user have to register before login the first time. You can buy a third party account for 1 hour, 1 day, 1 week, 1 month or 1 year. The costsare listed on the starting page by selecting “fees”.6
LoginStarting Page22-22-2 Starting PageFig. 6 Model Selection - the starting page of the Service PortalAHotline / FTIRBImmobilizerCDownloadsDFAQEModel SelectionFPortal - Back to Dealer NetAfter you clicked the Link “SERP Service Portal”, you will see the Model Selection which is the ServicePortal starting page. To leave the Service Portal and to return to your dealer net, click the link Portal onthe left or top right (F).The model selection will be explained in detail in the next chapter. Hotline / FTIR: with this link you can reach the Technical Hotline or you can create a Technical Report. Immobilizer: here you can access the Immobilizer Code System. Downloads: you can find frequently used Downloads such as VIN-List, EC Type-Approval NumberList, etc. FAQ: you can find frequently asked questions & answers regarding the Service Portal. The ServicePortal User Manual is located there too.7
22-28LoginStarting Page
3Model Selection
33-1Model SelectionDocument Area3-1 Document AreaFig. 7 Drop-down list for document areaWith the drop-down list on the top right you can select the appropriate document area. Please selectManuals, Bulletins, Parts Catalogues or Downloads. With the button search the portal will run the queryand display the referring document list.3-2 Vehicle Entry3-2.1 VIN - direct inputFig. 8 17 digit VIN direct inputIn case you have the VIN of the concerned vehicle available, you can enter it here in order to receive thewanted information. Please note: you have to enter the complete 17-digit VIN before you can start thesearch, no wildcard characters are allowed here. If you do not have the full VIN available, you must usethe model code search described below instead.10
Model SelectionReference Number Search33-33-2.2 Model CodeFig. 9 Model code inputWhen searching documents according to sales name and technical model code you can use the relateddrop-down lists. If you select a vehicle in the field “Sales Name” and you leave the selection in the field“Model, Manufacturer” with all then your search will retrieve documents for that vehicle with the rele‐vant sales name. If you select also a model in the drop-down list “Model, Manufacturer”, you will finddocuments for the specified model still regardless of the vehicle’s engine. You can narrow down yoursearch further and select a particular engine in the drop-down list “Model, Engine”. When you havefinished your model selection please click search and you will get an adequate document list accordingto your model selection.3-3 Reference Number SearchFig. 10 Reference Number Input - example: BulletinsShould you have the reference number of a Bulletins or the part number of a Service Manual or PartsCatalogue, you can search exactly for this document with entering this number into the reference numberinput box. Please click the link “Reference Number Search”. With selection of the “Document Area” youdetermine the search for a Service Manual, a Bulletin or a Parts Catalogue. You can return to the searchwith model code or VIN with clicking the link “vehicle search”.11
33-4Model SelectionLanguage Selection3-4 Language SelectionOn the service portal, documents can exist in oneor more languages. For example in Switzerland aBulletin can be available in French, German andItalian. If there is a technician in the Italian part ofSwitzerland, he will choose Italian as his preferredlanguage in the login system (user administration).The service portal will display the documents inItalian for this technician. In case there is a docu‐ment available only in German and French, theItalian technician will then see the document in thenext available language (fall back). The languagefall back system is active only in the language set‐ting preferred . If a certain language has beenselected, only these documents are displayed - nodocuments in other languages.Service Manuals are issued by the factory and areapplicable to all countries in Europe. Thereforeservice manuals can be displayed in all languagesissued by the factory. Service bulletins howeverare issued by the distributor and are available onlyto your own country in the number of languagesissued by the distributor.12Fig. 11 In the language drop down box preferred is prese‐lected
4Document List
44-1Document ListManuals4-1 ManualsFig. 12 Document list with manuals for the selected vehicleService Manuals contain procedures for diagnosis, maintenance, adjustments, minor service operations,replacement of components (Service) and for disassembly and assembly of major components (UnitRepair-Overhaul).The manuals are listed by“ Issue Date” in descending order displaying the latest supplement on top.For older models, there are complete service manuals for the base model and supplements for modelswith additional equipment. These supplementary service manuals describe only different service infor‐mation to the base model. Therefore, whenever servicing a vehicle, consult the latest supplement first(starting from the top of the document list). Then refer to the related manual issued earlier for any section,item or description not found in this supplement.For newer models there are complete service manuals related to the entire equipment of this model line.14
Document ListBulletins44-24-2 Bulletins4-2.1 Document list with BulletinsFig. 13 Document list with bulletins for the selected vehicleThis section contains technical information, service manual updates, special tools information, etc. issuedby the national distributors based on Suzuki Motor Corporation information.The bulletins are listed by “Revision Date” in descending order listing the latest information on top, alsowhen revised. You can identify a revised document on different issue and revision date.15
44-3Document ListParts Catalogues4-3 Parts CataloguesFig. 14 List of the applicable parts catalogues according to the model selection.This area contains the parts catalogues issued by the Suzuki factories.4-4 DownloadsFig. 15 Document list with DownloadsDownloads contain software and updates for Tech2, SDT and Pass Thru.16
Document ListDocument Properties44-54-5 Document Properties4-5.1 Document ID, ComponentGroup, Subject AreaThe first column on the left of the document list withheading “No, Comp, Subj” shows the assignedproperties for each document in three lines: Document Number Reference Number Component Group Subject AreaFig. 16 First column of the document list with Number, Com‐ponent Group, Subject Area4-5.2 Model AllocationThe column“ VINs” shows the applicable modelsto each document. When you move the mousepointer over the three dots, the complete VIN isdisplayed in a small window.Fig. 17 The first column shows the allocated VINs4-5.3 Issue and Revision DateWhen you move the mouse pointer over the threedots of the tile “Date .”, it displays the meaning ofthe two dates displayed in the first and second lineof this column.Fig. 18 The second column shows Issue and Revision Date17
44-5Document ListDocument Properties4-5.4 Document TitleReviewing the titles of the displayed documentswill allow you to select and open the desired infor‐mation.Fig. 19 The third column shows the Title for each document18
5Search
55-1SearchSearch Result5-1 Search ResultFig. 20 Document list bulletins for the selected model Grand VitaraThe document list displays all documents matching the selected VIN or model code as shown above.Please note, a document (e.g. the bulletin “ B2010042701” ) is valid for all models and is displayedregardless of the model selection. You can eliminate those general documents by selecting a documentproperty as described in the following paragraphs.20
SearchSubject Area55-25-2 Subject AreaYou can narrow down your search by selecting the“Subject Area” from the drop-down list. For exam‐ple, if you search for a maintenance schedule inthe document area “Bulletins”, you select “2200 –Maintenance Schedules”. Now the hit list will onlyshow documents referring to this category. If yousearch in the document area“ Manuals” for a Serv‐ice Manual, you select “1000 Service Manual”.Now the hit list will only show Service Manuals.The allocated Subject Area is displayed in the thirdline of left column in the document list.The property “Subject Area” is available for Bulle‐tins and Manuals.Fig. 21 Drop-down box “Subject Area” of document area Bul‐letinsFig. 22 Drop-down box “Subject Area” of document area Man‐uals21
55-3SearchComponent Group5-3 Component GroupIf you search for information referring to a specificcomponent group, you can narrow down yoursearch with the property “ComponentGroup” (Service Manual Index). With this featureyou can search according to main componentgroup or subcomponent group.The allocated component group is displayed in thesecond line of left column in the document list. Thecomponent group selection is available forBulletins only. “Component Group” search is notavailable for Manuals and Downloads.NOTEWhen you search for a document e.g. from “Com‐ponent Group - 1D Engine Mechanical” that wasissued before 2004, the document will show theold “Component Group - 6A Engine Mechanical”.Fig. 23 Selection of Component Group for Bulletins5-4 DateBoth fields “Date from/to” allowing to narrow downthe search according to revision date. If you re‐member the approximate revision date of a docu‐ment, you could enter a “Date from” and a “Dateto” to receive the according hit list.Fig. 24 Two fields for the entry of the expected Date22
SearchMultiple Search Properties55-55-5 Multiple Search PropertiesThe strength of the Service Portal is the combinedsearch by subject, component and edit date for in‐formation concerning a vehicle. If you set severaldocument properties, your hit list will show onlyfew documents.NOTEYou may not receive any document, if your setdocument properties are too tight. The ServicePortal will display an error message. In this case,please open the chosen document properties byselecting all or start a “New Search” at the mod‐el selection page.Fig. 25 Error message due to the tight selection of documentproperties5-6 Recommended Search SequenceFig. 26 Search result for selected model with narrowed down Subject Area and Component Group1. Property: Subject AreaWhen you are looking for a specific document, please select the concerned subject first. For examplewhen looking for Technical Information, please select this subject area. The document list will only showsuch documents and others like Service Schedules or Tools will be hidden.2. Property: Co
The Suzuki Service Portal Site provides information for maintenance, diagnosis and repair of Suzuki automobiles to authorized Suzuki workshops and independent workshops. It contains the following types of documents: Manuals: Here you will be able to find the official Workshop Manuals and Supplements for Suzuki Automobiles.
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