Polycom RealPresence Trio Solution
RELEASE NOTESUC Software 5.4.1AA January 2016 3725-20659-005APolycom RealPresence Trio SolutionApplies to the Polycom RealPresence Trio 8800 system and thePolycom RealPresence Trio Visual accessory
ContentsWhat’s New for UC Software 5.4.1AA . 4New Features and Enhancements. 4Microsoft Skype for Business On-Premises Interoperability . 4Office 365 and Skype for Business Provisioning and Manageability . 5Time and Date Wizard . 5People Content IP over USB. 5Skype for Business and Lync 2013 USB Audio Calls . 5Smart Login . 5Additional Features in This Release. 6Polycom with Skype for Business Online Support . 6Configuration Enhancements . 7 log/ . 9Skype for Business Online Parameters .10Supported DHCP Options and Sub-Options .10Release History . 12Products Tested with this Release . 13Server Interoperability . 14System Constraints and Limitations . 15Microsoft Skype for Business or Lync 2013 .15Audio .15Video and Content.15Polycom Concierge .15Third-Party Cables .16Install RealPresence Trio 8800 Software . 17Download the Distribution Files .17Update Software with a USB Flash Drive .19Resolved Issues . 20Known Issues . 23Get Help . 27The Polycom Community .27Polycom, Inc.2
Copyright and Trademark Information . 28Polycom, Inc.3
What’s New for UC Software 5.4.1AAPolycom Unified Communications (UC) Software 5.4.1AA is a release for the Polycom RealPresenceTrio solution delivering interoperability with Microsoft Skype for Business Online in addition to OpenSIP call platforms, Polycom RealPresence Platform, Microsoft Skype for Business 2015, Microsoft Lync 2013, and Microsoft Lync 2010 on-premises.UC Software 5.4.1AA supports the following Polycom products: RealPresence Trio 8800 RealPresence Trio Visual These release notes provide important information on software updates, phone features, and knownissues.New Features and EnhancementsThis release includes the following new features and enhancements: Microsoft Skype for Business On-Premises Interoperability Office365 and Skype for Business Provisioning and Manageability Time and Date Wizard People Content over USB Skype for Business and Lync 2013 USB Audio Calls Smart Login Additional Features in This ReleaseSee the section Configuration File Enhancements for the permitted values and descriptions for eachfeature’s parameters.Note: Available user and administration documentationTo view additional information on features highlighted in these release notes and for a full list offeatures available on the RealPresence Trio solution, refer to the Polycom RealPresence TrioSolution User Guide and the Polycom RealPresence Trio Solution Administrator Guideavailable on Polycom Voice Support.Microsoft Skype for Business On-Premises InteroperabilityThis feature enables integration with Microsoft Skype for Business on-premises (Microsoft Skype forBusiness Cloud PBX in Microsoft Office 365 ). This features also supports the migration of users fromthe Skype for Business on-premises solution to the Office 365 solution.The RealPresence Trio solution supports integration with Office 365 , Skype for Business on-premises,Microsoft Exchange on-premises 2013 and 2010, Exchange Online services, and Lync Server 2013 andLync Server 2010 (audio only).Polycom, Inc.4
Release Notes for Polycom RealPresence Trio SolutionUC Software 5.4.1AAOffice 365 and Skype for Business Provisioning andManageabilityAdministrators can provision the RealPresence Trio solution with Office 365 without the need for aseparate provisioning server. The Skype for Business server handles device provisioning and featureparameters for Skype for Business and Exchange Services.Administrators can also migrate user information from a Lync on-premises solution to an Office 365solution. Administrators can switch between Lync or Skype for Business on-premises and Skype forBusiness Online deployments without interrupting services.Time and Date WizardUsers signing into Skype for Business on the RealPresence Trio 8800 system for the first time areprompted to set the time zone, time format, and date format before they start using the system. Thisfeature is enabled by default.People Content IP over USBThe Polycom People Content IP application enables users to show content from their computers overUSB during a meeting on the RealPresence Trio solution. With this release, users can connect theirWindows computer with a USB cable to the RealPresence Trio 8800, and show content directly overUSB using the People Content application with RealPresence Trio when in or out of a call. WithRealPresence Trio registered with Microsoft Skype for Business or Lync, this feature is available onlywhen you are not in a call.Keep the following points in mind when using People Content over USB: People Content over USB provides video-only content at 720p with 5fps; audio content is notshared. Video and data sent from People Content is sent over USB, and no network connection isneeded. This is useful for environments where guest IP access is not allowed.Skype for Business and Lync 2013 USB Audio CallsWhen the RealPresence Trio 8800 system is connected to a computer over USB, users can mute, hold,or end audio calls placed or answered in the Skype for Business and Lync 2013 clients on the system.Users cannot make outgoing calls on a locked a system, and Conference calling, Call Park, and CallTransfer are not available until a user unlocks the system.Smart LoginSmart Login determines if a network environment is capable of PIN Authentication. If the STS-URI is notconfigured via DHCP Option43 or manually through configuration files, then PIN Authentication will not beenabled for the phone or in the Web Configuration Utility for a Skype for Business sign in.Polycom, Inc.5
Release Notes for Polycom RealPresence Trio SolutionUC Software 5.4.1AAAdditional Features in This ReleaseThe following feature enhancements were made for this UC Software 5.4.1AA release: Enhanced the Lync Status menu in the Web Configuration Utility to show status information for allSkype for Business and Office365 features to support debugging and managing Skype forBusiness and Office365. Added support for Office365 wildcard certificates supported on Microsoft domains. Added support for Exchange Web services for Office 365. Added support to display the Mute and Stop Video icons on the monitor connected toRealPresence Trio Visual . Added support for using TLS for sending content between the RealPresence Trio 88000 systemand RealPresence Trio Visual .Polycom with Skype for Business OnlineSupportThe following table indicates Polycom device support for Skype for Business Online features.Polycom with Skype for Business Online Feature SupportSkype for Business Online FeaturePolycom with Skype for BusinessOn-PremisesPolycom with Skype for BusinessOnlineResiliency - Branch Office Resiliency - Data Center Outage Device Update In-band Provisioning PIN Authentication Call Handling Call Forward Call Transfer Conference Calls Local Call Logs Exchange Call Logs Polycom, Inc.6
Release Notes for Polycom RealPresence Trio SolutionUC Software 5.4.1AASkype for Business Online FeaturePolycom with Skype for BusinessOn-PremisesPolycom with Skype for BusinessOnlineFederated Calls Simultaneous Ring Attendant Console Cross Pool Dual Tone Multi Frequency Emergency 911 Media Bypass Monitoring (Device Inventory) Private Line Response Groups Message Waiting Indicator Call Park Shared Line Appearance Exchange Contact Integration Exchange Calendar Extended Presence Visual Voicemail Configuration EnhancementsThe following table includes configuration enhancements added in this release.For more information on using configuration parameters to enable or disable features, see the PolycomRealPresence Trio Solution Administrator Guide available on Polycom Voice Support.Polycom, Inc.7
Release Notes for Polycom RealPresence Trio SolutionUC Software 5.4.1AAConfiguration File Enhancements in UC Software 5.4.1AAParameterPermitted ValuesDefaultdevice.lync.timeZone0 or 10If 0, Lync Time Zone Control is disabled. If 1, Lync Time Zone Control is enabled.exchange.meeting.parseOptionAll, Location,LocationAndSubject,Description, EnumLocationIndicates the field in the meeting invite from which the VMR or meeting number should be fetched. Takes thevalues All, Location, LocationAndSubject and Description.feature.exchange2007.interop.enabled0 or 10If 0, interoperability with Microsoft Lync Server 2007 is disabled. If 1, interoperability with Microsoft Lync Server2007 is enabled.feature.exchangeCalendar.enabled0 or 1Generic Profile 0Lync Profile 1If 0, the calendaring feature is disabled. If 1, the feature is enabled.feature.LyncCCCP.enabled0 or 1Generic Profile 0Lync Profile 1If 1, use of CCCP is enabled. If 0, use of CCCP is disabled. This parameter is enabled by default when you setthe phone’s Base Profile to Lync.feature.usb.device.content0 or 1Generic Profile 1Lync Profile 0Enables users to show content over USB using the People Content IP application.feature.usb.device.audio0 or 11Enables users to use the system as an audio speaker for a computer connected to the system with an USBcable.lync.provisionDeviceParams.enabled0 or 11If 1, you can provision device parameters from Lync Server. If 0, you cannot provision device parameters fromLync Server.phoneLock.Allow.AnswerOnLock0 or 10Enables users to answer incoming calls on the system without needing to enter a user password.prov.quickSetup.limitServerDetails0 or 10If 0, the Zero Touch provisioning server level details is disabled. If 1, the Zero Touch provisioning server leveldetails is enabled.up.hideSystemIpAddress0 or 10Controls the display of the system’s IP address on the monitor connected to the RealPresence Trio Visual .Polycom, Inc.8
Release Notes for Polycom RealPresence Trio SolutionUC Software 5.4.1AA log/ The following table lists new log level change parameters.ParameterPermitted ValuesDefaultlog.level.change.flk1-64Set the log level for the Flexible Line Keys feature on phones registered with Microsoft 64Set the log level for video display fast update requests.log.level.change.mcuSet the log level call conference servers.log.level.change.mrlibSet the log level for modular room library calls.log.level.change.pconSet the log level for modular room calls.log.level.change.pktSet the log level for RTP packets.log.level.change.vsrSet the log level for RTCP Video Source Requests used with the H.264 video codec in Microsoft environments.log.level.change.bsdir1-64Set the log level for the BroadSoft Directory.Polycom, Inc.9
Release Notes for Polycom RealPresence Trio SolutionUC Software 5.4.1AASkype for Business Online ParametersThe following table lists the UC Software parameters that correspond with the Skype for Business onlineparameters.UC Software and Skype for Business and Exchange Online ParametersUC Software ParameterSkype for Business me.setSupported DHCP Options and Sub-OptionsThe following table lists the individual options and sub-options for DHCP Option 43 supported onRealPresence Trio solution.Polycom, Inc.10
Release Notes for Polycom RealPresence Trio SolutionUC Software 5.4.1AADHCP Option and Sub-OptionsOptionResultOption 1- Subnet maskThe phone parses the value from Option 43Option 2 - Time offsetThe phone parses the value.Option 3 - RouterThe phone parses the value.Option 4 - Time serverThe phone parses the value.Option 6 - Domain Name ServerThe phone parses the value.Option 7 - Domain Log serverThe phone parses the value.Option 15 - Domain NameThe phone parses the value.Option 42 - Network Time Protocol serverThe phone parses the value.Option 66 - TFTP Server NameThe phone parses the value.Sub-options configured in Option 43Options 1, 2, 3, 4, 5, 6, 7, 15, 42, and 66Polycom, Inc.The phone parses the value.11
Release HistoryThis following table shows the release history of the RealPresence Trio 8800 and RealPresence TrioVisual .Release HistoryReleaseRelease DateFeatures5.4.1AAJanuary 2016This release includes support for the following features: Microsoft Office 365 and Skype for Business Online Office 365 and Skype for Business Provisioning andManageability Time and Date Initial Setup People Content over USB for Windows USB Skype for Business or Lync 2013 audio calls with userinterface controlsThis release also resolved some known issues.5.4.0ABDecember 2015Resolved some known issues5.4.0AADecember 2015Added feature to hide Sign Out optionAdded an avatar that displays during a conference call when anaudio-only participant is the active speaker.Resolved some known issues5.4.0.12197November 2015Resolved some known issues5.4.0.12107November 2015Initial release for RealPresence Trio 8800 and RealPresence TrioVisual Polycom, Inc.12
Products Tested with this ReleaseThe RealPresence Trio 8800 and RealPresence Trio Visual are tested with other products. The followinglist is not a complete inventory of compatible equipment. It indicates the products that have been testedfor compatibility with this release.Note: Supported productsYou are encouraged to upgrade all your Polycom systems with the latest software beforecontacting Polycom support to ensure the issue has not already been addressed by softwareupdates.Go to Polycom Support Service Policies to find the Current Polycom Interoperability Matrix.Products Tested with this ReleaseProductTested VersionsLogitech C930e USB WebcamPolycom RealPresence Mobile for Tablets3.4.2Polycom RealPresence Desktop3.4.1Polycom RealPresence Collaboration Server8.6.2-181Polycom RealPresence DMA 70006.3.1-203222Polycom RealPresence Group Series5.0-211246Polycom Immersive Studio5.0-211246Polycom People Content IP for PC1.3.1Polycom People Content IP for Mac1.0.1Polycom HDX 90023.0.1Polycom SoundStation IP4.0.9.0509Polycom VVX Business Media PhonesUC Software 5.4.1Polycom, Inc.13
Server InteroperabilityThe following table lists the server interoperability supported on the RealPresence Trio solution and thefeature capabilities supported for each server.RealPresence Trio Solution Server InteroperabilityMicrosoft Skype forBusiness 2015,BroadSoft R20Lync 2013Polycom RealPresence PlatformCisco UnifiedCommunicationsManager 10.5 and9.1Avaya AuraCommunicationManager 7Basic SIPTelephony AdvancedTelephony (SVC) Content Provisioning * * Video(H.264 AVC) - Fully interoperable - Interoperable with limitations - Not supported* Requires integration of RealPresence Resource Manager, version 9.0, with Cisco Unified Communications Manager 9.x or later.Polycom, Inc.14
System Constraints and LimitationsThe following sections provide information on constraints and limitations when using the RealPresenceTrio 8800 or RealPresence Trio Visual .Microsoft Skype for Business or Lync 2013The following are constraints and limitations when using RealPresence Trio in a Microsoft Skype forBusiness or Lync 2013 environment: Limited video quality in low-quality networks Low video resolution in Lync AVMCU calls Active speaker view only Lync 2013 and Skype for Business Mobile Clients are not supported Audio-only for Lync 2010 environments; content and video are not supported. Content and video are not supported for the Lync for Mac client.AudioBy default, audio from the far-site plays only on the RealPresence Trio 8800 speakers. Administrators canenable far-site audio to play on the monitor speakers connected to the RealPresence Trio Visual accessory by HDMI or external speakers connected to the 3.5mm port on the RealPresence Trio Visual .When a Bluetooth-capable device is paired with RealPresence Trio 8800, the quality of audio that playsthrough the system’s speaker is lower for far-site audio during calls or from music and videos.Video and ContentYou can only display one video or content stream at a time on a monitor connected to the RealPresenceTrio Visual accessory. Users can either view the far end video stream, self-view stream, or the contentstream at a time. No picture-in-picture (PIP) or picture-over-content displays during video or content calls.People Content IP is supported on Microsoft Windows only.Polycom ConciergeThe RealPresence Trio solution supports ultrasonic-based SmartPairing only, and it does not supportPolycom Concierge, which requires Bluetooth-based SmartPairing.Polycom, Inc.15
Release Notes for Polycom RealPresence Trio SolutionUC Software 5.4.1AAThird-Party CablesUsing a third-party HDMI cable may inhibit the RealPresence Trio Visual from properly executing videosettings during video calls. This may occur due to the cable being broken or the cable does not meetgeneral HDMI requirements.The following behaviors may occur if the RealPresence Trio Visual fails to properly execute videosettings: A portion of the video or content displays off screen. When the system is idle, black spaces or white boxes display on the monitor.If either of these behaviors occur, replace the HDMI cable.Polycom, Inc.16
Install RealPresence Trio 8800 SoftwareAdministrators can install software for RealPresence Trio 8800 using a provisioning server or an USBflash drive. Administrators can configure features for the system using configuration files on aprovisioning server, using the Web Configuration Utility, or on the system. See the PolycomRealPresence Trio Solution Administrator Guide for more information on configuring features.The following sections include information on installing software for the RealPresence Trio 8800.Download the Distribution FilesYou can download the software package for RealPresence Trio solution, in ZIP file format, and place thepackage on a provisioning server to provision the phone. The combined software package containsconfiguration and sip.ld files for the RealPresence Trio 8800 system and the RealPresence Trio Visual accessory.The following table lists all the files included in the RealPresence Trio solution software package. If youare provisioning your phones centrally using configuration files, download the corresponding resource fileand extract the configuration files to the provisioning server, maintaining the folder hierarchy in the ZIPfile.The current build ID for the sip.ld and resource files is 5.4.1.17597.Files Included in the RealPresence Trio Solution Software PackageDistributed FilesFile Purpose and Application3111-65290-001.sip.ldSIP application executable for RealPresence Trio 88003111-66420-001.sip.ldSIP application executable for RealPresence Trio Visual Note: For USB upgrade only.sip.verText file detailing build-identification(s) for the release000000000000.cfgMaster configuration template file000000000000-directory .xmlLocal contact directory template file. To apply for each phone,replace the (zeroes) with the MAC address of the phone andremove the (tilde) from the file nameapplications.cfgConfiguration parameters for microbrowser and browserapplicationsfeatures.cfgConfiguration parameters for telephony featuresfirewall-nat.cfgContains configuration parameters for telephony featureslync.cfgContains Lync specific configuration parametersreg-advanced.cfgContains configuration parameters for the line and call registrationand advanced phone feature settingsPolycom, Inc.17
Release Notes for Polycom RealPresence Trio SolutionUC Software 5.4.1AADistributed FilesFile Purpose and Applicationreg-basic.cfgConfiguration parameters for line and call registration and basicphone settingsregion.cfgConfiguration parameters for regional and localization settingssuch as time and date and languagesip-basic.cfgConfiguration parameters for the VoIP server and softswitchregistrationsip-interop.cfgConfiguration parameters for the VoIP server, softswitchregistration, and interoperability configurationsite.cfgConfiguration parameters that are set for each sitevideo.cfgConfiguration parameters for video connectivityVVX-dictionary.xmlIncludes native support for the following languages: Chinese, Traditional Chinese, Simplified Danish, Denmark Dutch, Netherlands English, Canada English, United Kingdom English, United States French, France German, Germany Italian, Italy Japanese, Japan Korean, Korea Norwegian, Norway Polish, Poland Portuguese, Brazil Russian, Russia Slovenian, Slovenia Spanish, Spain Swedish, Sweden Arabic, UAEWelcome.wavStartup welcome sound effectLoudRing.wavSample loud ringer sound effectWarble.wavSample ringer sound effectPolycom, Inc.18
Release Notes for Polycom RealPresence Trio SolutionUC Software 5.4.1AAUpdate Software with a USB Flash DriveYou can use an USB flash drive to update the software on the RealPresence Trio solution or to provisionand configure the system.When you configure the system using a USB drive, the configuration on the USB overrides all previousconfigurations. However, when the USB drive is removed, the system returns to the previousconfiguration.To update or provision the RealPresence Trio 8800 using an USB flash drive:1 Format a USB flash drive as FAT32. Polycom recommends that you use a USB 2.0 flash drive.If you are using a drive that is already formatted, ensure that previous files are deleted from theflash drive.2 From Polycom Voice Support, download the software package.3 Place the 3111-65290-001.sip.ld file in the root directory of the flash drive. If provisioning thesystem, place the 000000000000.cfg or MAC .cfg file and any configuration files in the rootdirectory as well.4 Connect the USB flash drive to the USB port on the system.5 Enter the administrator password.The system detects the flash drive and starts the update within 30 seconds. The mute keys’indicator lights begin to flash, indicating that the update has started.The system reboots several times during the update. The update is complete when the indicatorlights stop flashing and the Home screen displays.Polycom, Inc.19
Resolved IssuesThe following table lists resolved issues in this release for RealPresence Trio solution. This release alsoincluded several other user experience and performance fixes and enhancements not listed below.Resolved IssuesCategoryIssue No.ReleaseDescriptionAudioVOIP-1067295.4.1AAWhen a smart phone or computer is connected to thesystem through USB or Bluetooth, the level of audio isreduced to accommodate for a second audio signal.AudioVOIP-1087995.4.0When connected via USB to a computer runningWindows 10, audio sounds distorted for a fewseconds. This distortion occurs when using noncompliant USB cables or USB cable extenders.AvayaVOIP-1075925.4.1AAThe BFCP isn't negotiated on the system during pointto-point calls with an Avaya Scopia XT5000.BroadSoftVOIP-1086055.4.0In a BroadSoft UC-One environment, you cannotselect a contact's phone number in the Contact card.BroadSoftVOIP-1086055.4.0In a BroadSoft UC-One environment, the Back to Callsoft key does not work.CalendarVOIP-1114345.4.1AAIt takes 10 to 20 minutes for events to update in theCalendar on the system.CalendarVOIP-1121515.4.1AAThe Calendar screen displays as a blank screen.ContactsVOIP-1076055.4.0The system only displays one favorite on the Homescreen after downloading the directory AAWhen content that is less than 16:9 resolution isshared, it is left aligned instead of centered.ContentVOIP-1098755.4.0When content is being sent during a bridged video callwhere the RealPresence Trio system is set to displayvideo instead of content, the view switches to contentafter an audio only participant is the active speaker.HardwareVOIP-1105655.4.1AANear Field Communication (NFC) is not workingproperly for some systems.LyncVOIP-1085075.4.1AAThe Mute soft key on the system is not synchronizedwith the mute status shown in the Skype for Businessclient.Polycom, Inc.20
Release Notes for Polycom RealPresence Trio SolutionUC Software 5.4.1AACategoryIssue No.ReleaseDescriptionUSBVOIP-1093025.4.0During a USB Lync call where the RealPresence Triosystem is not registered with Lync, the Hold and DialPad soft keys do not display on the system.LyncVOIP-1098095.4.1AAIn Roster view, some menu options do not workproperly.SecurityVOIP-1092625.4.1AASome security vulnerabilities with OpenSSL.USBVOIP-1097105.4.0USB call appearances continue to display on thesystem after the USB cable is disconnected in devicemode.USBVOIP-1111515.4.1AAThe USB call appearance continues to display on thesystem after ending the USB call in the Skype forBusiness client and disconnecting and reconnectingthe USB cable.User InterfaceVOIP-1027685.4.0You cannot enter a plus sign using the dial pad.User InterfaceVOIP-1103055.4.1AASome user interface options were not translated toGerman.User InterfaceVOIP-1114725.4.1AAThe system shows a content error screen when anincoming call is ignored while a contact is attemptingto show content.VideoVOIP-1089155.4.1AAVideo is not shown from the system when the systemjoins a Lync video conference with video spotlight seton a user.VideoVOIP-1098725.4.0When the parameter mr.srtp.video.require isset to 1, Self View freezes during AVMCU calls, andthe stop video icon displays.VideoVOIP1098955.4.0In a Lync environment, when a RealPresence GroupSeries system places a video call to a RealPresenceTrio system, the Rx video packets, shown in MediaStatistics on the RealPresence Trio, do not increment,unlike the Tx video packets.VideoVOIP-1102175.4.1AAWhen the system is set to H.264 base profile, it sendsvideo as 3000 Kbps and ignores bandwidth limits setby the far-end.VideoVOIP-1112515.4.1AAVideo freezes intermittently when the RealPresenceTrio solution is in a video call with a CX8000 LyncRoom System.VideoVOIP-1120105.4.1AAVideo is not received on a Cisco 9971 phone when ina call with the RealPresence Trio system.VideoVOIP-1123625.4.1AAVideo occasionally doesn't display during video callswith the Lync client.Polycom, Inc.21
Release Notes for Polycom RealPresence Trio SolutionUC Software 5.4.1AACategoryIssue No.ReleaseDescriptionWeb InterfaceVOIP-1107085.4.1AASigning into Lync from the Web Configuration Utilitydoes not work.Polycom, Inc.22
Known IssuesThe following table lists all known issues and suggested workarounds for RealPresence Trio 8800 andRealPresence Trio Visual .Upgrade the RealPresence Trio solution with the latest software before contacting Polycom support toensure the issue has not already been addressed by software updates.Known IssuesCategoryIssue No.ReleaseDescriptionWorkaroundAudi
Polycom, Inc. 4 What’s New for UC Software 5.4.1AA Polycom Unified Communications (UC) Software 5.4.1AA is a release for the Polycom RealPresence Trio solution delivering interoperability with Microsoft Skype for Business Online in addition to Open- SIP call platforms, Polycom RealPresence
Polycom, Inc. 10 Before You Begin This Polycom RealPresence Trio Solution for Skype for Business User Guide contains overview information for the Polycom RealPresence Trio 8800 audio conferencing system and the Polycom RealPresence Trio Visual content
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This Polycom RealPresence Trio Solution User Guide uses a number of conventions that help you to understand information and perform tasks. See the Polycom RealPresence Trio 8800 R
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