SKF Product Support Plan (PSP)

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SKF Product SupportPlan (PSP)SKF Microlog AnalyzerSKF Product Support PlanGreater peace of mindSKF is committed to customer supportexcellence. The goal of a SKF ProductSupport Plan (PSP) is to help you increaseand optimize your return on investment inSKF products. This includes extending thelife of their product and facilitating thesuccess of their program. This allows you tocompete in your industry, save downtimeand be on the cutting edge of technology.SKF Product Support Plans give you fullconfidence that your equipment ismaintained to the SKF quality standards.Condition monitoring products are aninvestment and there is no better way toprotect your investment for years than witha SKF Product Support Plan. Telephone technical supportWeb-based technical supportLive chat technical supportFirmware maintenance releases andupdatesHardware repairs, modifications, andproactive maintenanceUnlimited calibrationAnnual Preventive Maintenance (APM)serviceHardware loaner unitsCourier return shipping after repair ormaintenanceSKF Technical Support Self-Help Portalaccess

Customer benefits – SKF Microlog Analyzer2SKF ProductSupport Plan(PSP)Customer benefit(select benefit for additional information)Out ofwarrantyFactorywarrantyTelephone technical supportFee applies180 days afterpurchase2Web-based technical supportFee applies180 days afterpurchase2–––2Live chat technical support–––Firmware maintenance releases and updates–––Systems check–––Hardware repairs, modifications, and proactive maintenance–––Unlimited calibration––––––2Proactive process for replacement of battery (during Annual Preventive Maintenance)––––––2Lens replacement (if needed)–––22Replacement of connectors (if needed)–––22External and internal cleaning––––––2Annual Preventive Maintenance (APM) service––––––2Hardware loaner units––––––2Replacement firmware (download)–––22Priority handling––––––2Courier return shipping after repair or maintenance (freight only)––––––2SKF Technical Support Self-Help Portal access––––––290 days afterpurchase2Defects only222

Benefits description – SKF Microlog AnalyzerTelephone technical supportReceive unlimited technical support from SKF Condition Monitoring personnel via telephone. Within USA, Canada, and MexicoMonday through Friday, 5:00 AM to 4:00 PM PSTCall 1 (800) 523-7514 (toll-free USA), or 1 (858) 496-3627 Within Europe, Middle East, AfricaMonday through Friday, 8:00 AM to 4:00 PM CETCall 46 31 337 65 00 Within Latin AmericaMonday through Friday, 8:00 AM to 4:00 PM BRTCall 55 11 4619 9230 Within Asia PacificContact your local SKF sales office, or visit www.skf.comWeb-based technical supportLive chat technical supportKeep technical support at your fingertips with our live chat support tool provided only in the self-help web portal at www.skf.com/cm/tsg.Firmware maintenance releases and updatesThese new additions to the firmware provide enhancements and / or new functionality and are identified by a new version number.Firmware upgrades include improvements in stability and performance, and keep your SKF products current. Based on hardware systemscompatibility, firmware upgrades may not be available for some products. You will be notified proactively by e-mail when an upgrade isavailable for download on our website at www.skf.com/cm/updates.Hardware repairs, modifications, and proactive maintenanceAll labor and material costs for SKF to repair your equipment are covered by your SKF Product Support Plan (except in case of abnormaluse). Accessories are not included in the SKF Product Support Plan.To return a product for repair or calibration, it is necessary to request a Return Authorization (RA) number first. To reque

SKF can also provide “before and after” readings in accordance with ISO 10012:2003 upon request. Sample of regular calibration form Sample of ISO10012:2003 form Annual Preventive Maintenance (APM) service Ensure the reliability of your data collection and assist in extending the life

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