DELIVERY HANDBOOK - CDS Logistics
DELIVERY HANDBOOK(Revised February 2013)Updates will be made annuallyThis material Copyright 2013 American Woodmark All Rights Reserved
TABLE OF CONTENTSWelcomePage3AWC Logistics Vision4AWC Major Brands5Contact ListingHandling, Staging, Loading, DeliveryDelivery Agent Location AuditPaperworkMiscellaneous InformationProduct LabelingStacking me Center (Retail) Delivery36Delivery – Dealer/Distributor37Home Center Home Delivery38-39WayPoint Delivery40-41WayPoint Solution Center Delivery & Installation42-46WayPoint 1st Impression47-49Builder Jobsite Delivery50-51Return Authorization52-53Return Authorization Bill of Lading54-55Returning Product to AWCTechnology5657-62Location Scorecards63Delivery to Schedule Plan Report64Quarterly Inventory LetterDelivery Profiles65-66672
WORKING TOGETHER AS ONETo Our Delivery Agents,I would like to welcome you to our organization.American Woodmark Corporation (AWC) manufactures high quality kitchen and bath cabinetry forthe new construction and remodel markets. Our mission is to be the total quality leader of the cabinet industry.We are proud of our cabinetry; however, we recognize that manufacturing is only part of the job of meetingour customers’ expectations. The quality of the delivery is equally as important and our objective is to get ourproduct to the customers complete, on time and damage-free on a consistent basis with respect for thecustomer. With your help, we expect to make the delivery process a pleasant experience for every customerand consumer.As an extension of the AWC family, you are American Woodmark to our customers and consumers.To help minimize errors and misunderstandings, we have developed the following guidelines to help youhandle our product. The Delivery Handbook provides our delivery agents with as much information aspossible regarding the handling, transportation and documentation of our product. These guidelines shouldfurnish the tools needed to manage the delivery transaction.Our experience tells us that that communication is the key to success. As such, communicating witheach other clearly, concisely, completely, honestly and expeditiously is critical.Again, welcome, and I look forward to a meaningful long-term relationship.Sincerely,Travis WyckoffCorporate Distribution Manager3
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MAJOR BRAND NAMES SHIPPED BY AMERICAN WOODMARKOur American Woodmark brand, which includes an extensive collection of coordinated moldings and accessories, can befound exclusively at The Home Depot. American Woodmark's Designer Choice Collection at The Home Depot offers a broadproduct line with furniture-like features to meet an array of home decorating styles and trends. All cabinetry comes withAmerican Woodmark’s TuffTech and BeautyGuard finishes to resist scuffs, scratches, fading and moisture.Our Shenandoah Cabinetry brand is available exclusively at Lowe's. Offered in 50 different style and finish combinations,Shenandoah makes cabinetry more affordable with a quality look that holds up over time. All cabinetry comes with AmericanWoodmark’s TuffTech and BeautyGuard finishes to resist scuffs, scratches, fading and moisture.Our Potomac cabinetry is sold nationwide at Lowe's. Potomac cabinetry is a reasonably priced way to add qualitycraftsmanship to your project. Available in 6 different styles and finish options, its versatility also makes it an excellent choicefor bathrooms, laundry rooms, garages and storage areas. All cabinetry comes with American Woodmark’s Consumer LifetimeLimited Warranty.Our Timberlake cabinetry brand is sold to major home builders through a network of builder service centers and toindependent dealers and distributors. With more than 156 cabinet styles and a full array of coordinating moldings andaccessories, Timberlake combines style and affordability with an unmatched service platform. Timberlake's premier lines,Portfolio and Portfolio Select , deliver a full range of styles and upgrade options that make customizing easy. ValueBuilt by Timberlake offers well-crafted, fashionable cabinets for the more budget-conscious consumer. All cabinetry comeswith American Woodmark’s TuffTech and BeautyGuard finishes to resist scuffs, scratches, fading and moisture.Waypoint Living Spaces goes beyond delivering high quality cabinetry for remodels. We work closely with the Kitchen &Bath Specialists selected to carry Waypoint to ensure satisfaction throughout the entire remodel process. We offer a widevariety of door styles, finishes, decorative accents, and functional accessories allowing consumers to get exactly what theyhave in mind. All cabinetry comes with TuffTech and BeautyGuard finishes to resist scuffs, scratches, fading and moisture.Waypoint also provides continuous support to the Kitchen & Bath Specialists with our dedicated Partner Team andproprietary Delivery Service using shielding runners, floor protection and extra care to the consumer’s home assisting in asmooth and rewarding remodel to enjoy for years to come!5
Contacts:American Woodmark Logistics170 Dawson DriveWinchester VA 22602Mailing: PO Box 1980Winchester VA 22604-8090800.388.2483Fax - 540.665.9351Travis WyckoffCorporate Distribution Managertwyckoff@woodmark.comCell: 303.287.8162Debra Green – Distribution Administrator540.665.9309 / dgreen@woodmark.comRegional Distribution Services Managers(RDSM)6
Chris Shipley - Senior RDSMcshipley@woodmark.comCell: 303.901.7787Jeff Kitchings – Senior RDSMjkitchings@woodmark.comCell: 770.855.2497Mike Filicko - RDSMmfilicko@woodmark.comCell: 216.288.5650Julie Bauserman - RDSMjbauserman@woodmark.comCell: 540.533.5174Ned ConeRegional Logistics Manager – Qualityncone@woomark.comCell: 404-217-49547
Logistics research-timberlake@woodmark.comFreight PaymentSherri Simpsonssimpson@woodmark.com540.665.9194Billing Address:Williams and Associates405 East 78th StreetBloomington, MN 55420Corporate 220Technical and EDI FeedHerb BonnerTechnical Managerhbonner@woodmark.com540.665.91978
HANDLING, STAGING, LOADING & AND DELIVERYAWC has developed a group of specifications for handling our product so that it is received,staged, loaded and delivered complete and damage free to the end customer. These specs havebeen tested and are reviewed annually to make certain they are current and applicable for anynew product.Listed below are all components related to the HSLD specs. The complete documents arelocated in the Portal.HSLD Specifications – The document that details all specsHSLD CBT Training – The training created from the HSLD specs for our carriers to use whentraining their material handlersHSLD Test – The test to be given to all material handlers after they have completed the HSLDSpec trainingHSLD Competency checklist – The form used, after training and testing, for hands-ondemonstration of the HSLD specsBest Practices – The Best Practices document includes the practices that have been determinedby the carriers to help deliver complete & damage free product.HSLD Rules – The short version of the HSLD specs which can be posted in your warehouse orgiven to delivery teams9
DELIVERY AGENT LOCATION AUDITAuditing is a regular part of the AWC delivery program. These audits may be on-site or self asdetermined by a master schedule. Audits serve the mutual interest of both parties. They are anexcellent way to highlight good performance and to identify discrepancies or failures in theprocess.AWC and the parent/4PL will perform on-site audits per a coordinated schedule which is setannually by the 4PL. The on-site audit of your location will occur during a 2-3 day period andevery attempt will be made to minimize interference with your daily routines.These items are observed or reviewed during an on-site audit: Unloading and handling of the product Storage of product in the warehouse Outbound loading of the product Audits of one or more deliveries Administrative processes Scorecard review Review of operational process (I.E., profiles, location information, etc.Self audits are required monthly unless an on-site audit is scheduled. The content of these auditswill vary month to month as determined by the parent/4PL. The self audit format is set on aquarterly basis. Loading audits on all material handlers due 3 times a quarter Delivery audits on all delivery teams due 1 time a quarter Full receiving, warehouse and admin audits 1 time a quarterThese audits will be reviewed with you on a prescheduled conference call by your RDSM and aprogram manager from the parent/4PL. There will also be a review of your scorecard duringthis call.10
PAPERWORK11
LOAD DELIVERY FEEDBACK INPUT FORMThe load feedback form was created for the carrier to give the plant feedback on load conditionsand loading spec failures. The form also documents any damages, shortages or overages. It isdesigned to send feedback on multiple loads so it can be sent weekly.1. Load date – date the load was received2. Manifest – manifest number for the load3. Cell – the cell that produced the load4. Total cabinets – amount of cabinets on the load5. Number of cabinets out of sequence – amount of cabinets loaded out of sequenceaccording to the spec6. Last kitchen perfect (LOFO) – was the last order loaded complete?7. Stacking codes – were all ABCTS stacking codes to spec?8. Arrows up – were all cabinets loaded arrows up, per the spec?9. UT/OV secured – note if all UT/OV cabinets were loaded to spec10. Load by order – were all orders loaded in sequence?11. Label out – all labels except those noted in the spec should be visible while unloading12. Small parts/glass secure – are small parts loaded correctly and parts boxes with glassloaded on end?13. Paneling/molding secure – is paneling loaded against the side of the trailer and is moldingsecured per spec?14. No gap over 6” – if there are large gaps between cabinets have air bags been used to fill?15. Load secure – are there load locks or straps in place and are they secure?Comments: Any section scoring a ‘0’ should have a comment noting the reason. Damages,shortages and overages should be noted here. Pictures should be included for any damagedproduct.12
SEQUENCING/LOFO OF THE STEM LOADSAWC sends stem loads that should be sequenced for processing. This applies to all inboundloads. Sequencing applies to all items (cabinets, parts, parts boxes, molding). When the trucksdo not follow the below layout please make sure this is noted on the Load Feedback form.o In-sequence: Items are in-sequence when they are contained within the order group orare located no more than two rows toward the tail of the trailer from the order group.o Out-of-sequence: Items are out-of sequence when they are located beyond two rows ofthe order group toward the tail of the trailer.Unacceptable: a) More than 5 out-of-sequence items on a truck. b) Any items loaded beyond one row of the ordergroup toward the nose of the trailer. c) Out-of-Sequence items located behind (toward the tail) the last full kitchen.d)Any out-of sequence items associated with the last full kitchen order.13
SEQUENCING/LOFO OF THE STEM LOADS (CONTINUED)14
Inbound Receiving ReportAmerican Woodmark makes every effort to provide advance notice of your inbound deliveries.Six business days prior to the ship date, this information will automatically be transmitted to youvia email. This should help you plan your workload based on the number of trailers and amountof product being received. On the inbound detail report, you will be able to see inbounddeliveries up to 8 days out. Please note that these dates are only an estimate due to changes inproduction schedules and cancellations.The following information is included on the detail reports:1. Group:Point where product is being shipped to for distribution2. Manifest (BOL): The bill of lading number AWC has assigned for the distribution pointslisted3. Comments:Comments include, but are not limited to delivery date and time4. Distribution City: Manifests final destination; breakouts will be visible5. Planned Ship:The date the product is scheduled to leave the manufacturing facility6. Ship From:The manufacturing facility the product is being shipped from1.2.3.4.JP—Jackson PlantKP—Kingman PlantNP—Gas City PlantRP—Allegany Plant7. Inbound Carrier: Carrier scheduled to deliver the inbound trailer(s) to you.8. Home/Store Cabs: Number of cabinets scheduled to ship for the home or store to thedelivering carrier15
LATE LOADSIf for any reason, the inbound load is more that 15 minutes late delivering to your warehouse youmust notify AWC. Contact AWC as soon as you are aware of the late load at the followingemail address, Transportation@woodmark.com. Do not send this email to individual membersof Corporate Transportation team as this person may be out of the office. CorporateTransportation will contact the stem carrier and then notify you of the expected arrival time ofyour load.The Corporate Transportation Department scorecards our stem carriers and it is important allstem failures are reported in a timely manner. This is done to ensure the stem carrier is properlyservicing your facility.16
STEM RECEIVING PAPERWORKAWC creates multiple forms for the movement of freight. (Known as Stem loads)Master Bill Of Lading is used for the stem carrier to transfer the product from AmericanWoodmark Corporation to the delivery location.Supplement to the Bill of Lading is used to document the total number of orders cabinets, parts,weights and cubes. This same information is detailed for each order on the bill of lading as well asthe customer’s purchase order number. This will also give you the information to use on laying outyour warehouse floor for receiving the AWC product.Final Bill of Lading (End Consumer) is used to identify the customer to whom the product isbeing delivered. This document is the legal proof of delivery. You may also have a supplement tothe final bill of lading due to the number of orders that can be placed on the front page. This will benoted in the ‘Customer Order Number’ field.Supplement to the Final Bill of Lading is used to document multiple orders delivering to onecustomer. If there are too many order numbers to fit in the customer orders section of the Final BOLthen a supplemental page will be generated. This will be noted on the BOL and should be consideredpart of that document.Packing Slip provides a detailed, itemized listing by order for all items on the final bill of lading. Itis used in the check-off process when scanning is not available or in conjunction with scanning atpoint of receipt or delivery. The carton number on the packing slip corresponds with the samenumber on the product label.Thank You For Your Purchase documentation contains information about the delivery process. Itshould be given to the end consumer before the delivery begins.17
**This is new as of the Fall 2012**All agents are expected to be able to print AWC paperwork unless prearranged.Instructions are below.PAPERWORK PRINTING IN SMARTAgents will print ‘Paperwork’ for a 3P Stem loads that include: Final BOLs for each stopPacking Lists for each orderTo do this, they need to access the ‘Request Documents’ section of SMARTNext, select ‘PWK’ (paperwork) from the drop down for ‘Type’Next, they can select one or more Manifests in the selection grid by highlighting a single row, orusing CTRL or SHIFT to highlight selected or all18
Once highlighted, they can click the ‘Generate’ button.19
They then have the option of having them emailedIf they don’t choose email, they can go to the display queue and print from there. It is theirchoice.Paperwork for a manifest will be in 3 batches PW1 Master ManifestPW2 Final BOLsPW3 Packing Slips20
Queue:And/or Email:21
MASTER BILL OF LADINGWhen you receive American Woodmark product, each load received will have a Master Bill of Lading.1. Bill Of Lading Number:This number identifies the shipment and should be referenced on allinvoices/freight bills/AWC Payment Authorizations billed to AWC.2. Date:The date the bill of lading was shipped from the plant.3. Ship From:The address of the AWC facility the bill of lading was shipped from.4. Ship To:This is the delivery address of the delivery agent.5. Freight Charges Bill To:This is where the freight bill or invoice is to be sent for payment.6. Customer Order Info:This shows the number of cabinets, parts, weight and cubes on thetrailer.7. Carrier Information:This shows the number of cartons and weight of the order(s) beingshipped as well as a description of the commodities being shipped.8. Consignee Signature/Date: This is where the delivery agent signs and dates the bill of lading uponreceipt of the trailer.9. Comments:This can be used to note what time the trailer arrived, if the seal wasnot intact, or for any other reason comments need to be made.NOTE:*This document is only used to move product from AWC to our delivery agents.22
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SUPPLEMENT TO THE BILL OF LADINGWhen you receive American Woodmark product, each manifest you receive will have aSupplement to the Bill Of Lading. This document lists all the customer order numbers as well asinformation about each of those order numbers.Customer Order Information:The plant order number (JP, KP, NP & RP) is provided foreach order; sequence number, the number of cabinets,parts, weight, cubes and customer’s purchase order.The Supplement to the BOL will accompany the BOL on all truckloads where there are multipleorders. This document lists all orders on the load and can be used to plan your unloading.24
FINAL BILL OF LADINGThis document must be signed and dated by the customer and the driver at the time of delivery andrepresents our Proof of Delivery (POD). There are 2 copies included, one for the customer and one forthe carrier.1. Bill Of Lading Number:The number identifies the shipment and should be referenced on allinvoices/freight bills/AWC Payment Authorizations billed toAWC.2. Date:The date the bill of lading was shipped from AWC.3. Ship From:The address of the AWC facility where the order originated.4. Ship To:The delivery address of the customer including phone numbers.5. Freight Charges Bill To:The address where the freight bill or invoice is sent for payment.6. Customer Order Information: The plant order number, the number of cabinets, parts,weight and cubes. The customer purchase order and anyreference to the supplemental bill will also show here.7. Carrier Information:The number of cartons and weight of the order(s) and a descriptionof the commodities shipped.8. Consignee Signature/Date: The customer signs and dates the bill of lading in this section.9. Shipper:The driver signs and dates the bill of lading in this section.10. Comments:Delivery exceptions should be noted in this area, i.e., shortages, damagesor any unusual circumstances that occur during delivery. Anyexceptions noted should match the description of the item on the packinglist.Final Bill of Lading for each individual shipment on the load will be included in the paperwork packet.*Please note, there may be a Supplement to the Final Bill of Lading. This page will only beincluded if there are too many orders to list in the customer order number section on the FinalBill of Lading. This document is part of the POD.25
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PACKING SLIP & THANK YOU FOR YOUR PURCHASEThe packing slip serves as a record of product ordered by the customer and product actuallyshipped. It is used to verify the accuracy of inbound shipments from AWC and as a customercheck-off form at delivery. A copy of the form should be left with the customer when thedelivery is complete.The ‘Thank You For Your Purchase’ document is given to the customer before the delivery andcontains information regarding the delivery.The packing slip contains the following:1. Ship To:The delivery address of the customer including phone numbers.2. Order Number: The AWC order number for the customer’s order.3. Customer PO#: The customer’s purchase order number.4. Order QTY:The quantity of each item ordered.5. Ship QTY:The actual quantities shipped.6. Back Order:The quantities ordered but not shipped.7. Style-opt:The style and color of the cabinet or part.8. Description:The AWC internal nomenclature and the full ‘customer friendly’description. These are also found on the web abinettracker.com/HomeDepot9. Carton #:The number corresponds to the same on the product label. This sectionis used for check-off by the customer.27
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Miscellaneous Information30
PRODUCT LABELINGEach cabinet or part you receive will be identified with an individual or master production label.The only exception is when small parts are bundled together and shipped “as one”. When thisoccurs, the package will either have multiple labels identifying all items packaged inside, or asingle master label indicating the quantity of items of the description that are bundled together.The following information is on the product label:1. Address:The “Ship To” address which will match the corresponding order and finalbill of lading. There is also a ship from address that identifies the plantthat produced the order.2. Ship Date:The date the product was shipped.3. Order #:The AWC order number.4. Description:The AWC internal nomenclature for the cabinet or part. i.e., SB36, W24305. Sequencing #:The number (1318) used by the plant to determine loading order of theproduct and can be used during the unload.6. Team Lift Logo: The logo that designates two people need to move the product to avoidpersonal injury or damage to the product.7. Stacking Code:The letter codes identify the order in which the product can bestacked for loading or staging.ABCST8. Barcode:The barcodes on the label are used to scan product at receipt, load anddelivery.9.The number corresponds to the same on the packing slip and is used toidentify each piece for customer check-off purposes.Carton #:31
STACKING CODE ON LABELS1. Lighter cabinets and parts must be staged on top of heavier cabinets. Cabinets should bestacked according to the Stacking Designation Code on the Label.2. Stacking Codes are assigned as follows:A - Lighter cabinets such as walls and small bases (W930, W1230, B12, & B15);less than 70 lbs and 21 cubes.typicallyB - Heavier cabinets such as larger base cabinets (B42, B48, CAR36) weighing more70lbs and larger than 21 cubes.thanC - Very heavy or large cabinets such as BSS, BER, DB, VDB, PB etc.S - Special handling, large cabinets such as range hoodsT - Tall cabinets such as UT, OV and any cabinet that is 84” or more in height.3. The Stacking Code should be used by stacking cabinets in alphabetical order from top tobottom. An “A” can be stacked on “B”, which can be stacked on “C”. Also, like codedcabinets can be stacked upon one another (A on an A, B on B, & C on C). Cabinets with a“C” Stacking Code may only be stacked 2 high. No other cabinet or part can be stacked ontop of a cabinet with a “T” Stacking Code. The “S” cabinets must be stacked on the 2nd levelwith only “A” items on top.4.Any cabinet stacked on top must have frame to frame contact on at least 2 sides.32
Stacking CodeExamplesCorrectLighter on Heavy, Heavy on Heavy,Light on LightAA BBBB BCC B C CCorrect2nd level stacking with only A items ontopASIncorrectHeavy on top of light, IncorrectAny cabinet on top of a Tall Cabinet,Incorrect‘C’ cabinets stacked 3 high, IncorrectC A C ABAC BTC A33
BACKORDERSIf, for any reason, the plant has to backorder product this information will be noted on thePacking Slip in the backorder column. You will also receive an email notification and aprintout of backorders will be included with the stem load paperwork. It is important forboth you and the customer, (if an appointment date is set), that a call be made to the customeradvising them of the backorder. They can decide if you should keep the original appointmentor set a new one when the backorder arrives at your location.If there are more than 3 back ordered items Customer Service Logistics Support will send anemail that notifies the location that the order should be held and delivered complete insteadof making multiple trips to the customer’s home. See sample below of the email that is sentto location.From: Customer Service - Logistics Support - American WoodmarkSent: Friday, February 24, 2012 6:22 PMTo:Subject: Backorder on NP 54265830 / JACOB /Hello;The following order, NP 54265830, is in route to you now. There is a backorder, NP54265831, for three cabinets. Please hold the main order until you receive thebackorder and deliver everything at the same time. We do not want to inconveniencethe customer with multiple deliveries.If you already have an appointment scheduled then please contact the customer andadvise them of the backorder to determine if they want to keep their appointment orreschedule for a later date.Ship date2/24You will also receive a follow-up email that notifies you of the ship method and ship date ofthe backorder. There are times when the backorder may be sent UPS or LTL.34
DELIVERIES by CHANNEL35
HOME CENTER DELIVERYThe American Woodmark marketing policy guarantees the Home Center stores at least onedelivery day per week that is the same day, every week. The kitchen department in the storeexpects delivery on that day. Normal receiving hours are 8-5, Monday through Friday.Scheduling the Delivery1. It is your responsibility to call and schedule a delivery appointment with the receivingdepartment at the store.2. It is recommended that you establish a standing appointment to ensure that a delivery time isavailable on the store’s receiving schedule.Delivery Expectations1. Act in a professional manner.2. Unload product, including separating and palletizing of cabinets/parts by order number, ifrequired.3. Scan all products; if scanning is not available check off items using packing list.4. Note all delivery discrepancies, i.e., damage, shortages, wrong size, etc. on the scanner andFinal Bill of Lading.5. Have the receiving department’s representative sign/date the Final Bill of Lading.6. Leave a copy of the Final Bill of Lading and Packing Slip with the receiving person.7. If there are any issues with the delivery you need to fill out a Home Delivery Issue form.Send the form back to Customer Service Logistics Support and they will be able to help youwith any actions needed to get the delivery made.NOTE:*If there is a problem with a store delivery, i.e., refusal of delivery, extended delay, or changes to“Ship To” address on the Bill of Lading, etc., the driver should contact their dispatcher. Thedispatcher should then call the Customer Service Logistics Support.36
DELIVERYDEALER-DISTRIBUTORThe American Woodmark marketing policy is to guarantee the Dealer-Distributor at least onedelivery or more if the carrier profiles allow it. The Dealer-Distributor expects delivery on setday/days. You are expected to comply with the agreements that we have with them on delivery.Normal receiving hours are 8-5, Monday through Friday.Scheduling the Delivery1. It is your responsibility to call and schedule a delivery appointment with the DealerDistributor.2. It is recommended that you establish a standing appointment to ensure that a delivery time isavailable although most Dealer-Distributors have regular receiving hours with noappointment necessary.Delivery Expectations1. Act in a professional manner.2. Unload product, including separation and palletizing of cabinets/parts by order number, ifrequired.3. Scan all products; if scanning is not available check off items using packing list.4. Note all delivery discrepancies, i.e., damage, shortages, wrong size, etc. on Final Bill ofLading.5. Have Dealer/Distributor’s representative sign/date the Final Bill of Lading.6. Leave a copy of the Final Bill of Lading and Packing Slip with the customer.7. If there is any issues with the delivery to the Dealer/Distributor you will need to fill out aStore Delivery Issue form and send it back to Customer Service Logistics Support and theywill be able to help you with any actions needed to get the delivery made.NOTE*If there is a problem with a Dealer/Distributor delivery, i.e., refusal of delivery, extended delay,or changes to “Ship To” address on the Bill of Lading, etc., the driver should contact theirdispatcher. The dispatcher should then call the Customer Service Logistics Support.37
HOME CENTER HOME DELIVERYHome or residential deliveries will be a large portion of your daily volume. These orders musthave an appointment scheduled with the customer prior to delivery. These hours are usually 7-7.**Note – Over the course of the next 12 months AWC will be providing to the customer theexpected delivery date for all Home Center orders based upon the profiles that you provide. Youwill need to confirm the appointment as indicated below.Scheduling the Delivery1. Introduce yourself as the delivery carrier for the cabinet brand purchased. Use of the cabinetbrand line is appropriate or just use cabinetry as a generic term to identify the product.2. Verify the delivery address and final location for the product. Ask the customer if anythingmight interfere with the delivery, i.e., narrow doorways, lack of storage space for the cartons,etc.If you are unable to contact the customer or they do not want delivery for an extended period,use the provided Home Delivery Issue Form and email Customer Service Logistics Supportfor instructions and/or assistance regarding the shipment.a) Call customer 3 consecutive business days then refer issues to Customer ServiceLogistics Support.b) Ask the customer to notify you, not the store, if they need to reschedule.3. Ask the customer if there are any return cabinets to be pic
Shenandoah makes cabinetry more affordable with a quality look that holds up over time. All cabinetry comes with American . fashionable cabinets for the more budget-conscious consumer. All cabinetry comes . Winchester VA 22604-80
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