CTRM AC SUPPLIER QUALITY REQUIREMENTS -GENERAL- SQR 001
CTRM ACSUPPLIERQUALITY REQUIREMENTS-GENERALSQR 001WARNING CTRM AC. All Rights reserved. Confidential and proprietary document. This document and all information containedherein is the sole property of CTRM AC No intellectual property rights are granted by the delivery of thus document or thedisclosure of its content. This document shall not be reproduced or disclosed to a third party without the express writtenconsent of CTRM AC. This document and its content shall not be used for any purpose other than that for which it issupplied.Approved by,Zahirah Shaik DawoodHisham MarjohanHead of DepartmentHead of DivisionSupplier Quality AssuranceVendor Management
SQR 001 ISSUE NO: BEFFECTIVE DATE: NOV 2017REVISION HISTORYRevisionDateDescription of ChangesNC13- August 15Initial ReleaseA17- October 16Completely re-written and re-formatted – All paragraphAdd 1.3 – SQR 001 availability at CTRM websiteAdd 3.0 – Communication/ InteractionAdd 12.4 – NADCAP M & I for CMSAdd 17.0 – Obsolescence NotificationAdd 18.0 – Calibration Services RequirementsAdd 20.2 & 20.3 – Counterfeit PartAdd 21.3 – Delegation Verification ActivityB06- Nov – 2017Add 21.4 – Design Responsible SupplierAdd 22.3 – Metallic Raw Material ValidationAdd 32.1 till 32.5 – Training and Staffs CompetenciesAdd 32.7 – Vision RequirementsAdd 35.0 – Foreign Object Damage (FOD)Add 45.1 & 45.2 – Escalation ProcessAdd 46.2 – Verification And Validation ActivitiesAdd 48.0 – Critical Item And Key Characteristic ControlCTRM AC PROPRIETARY DOCUMENT. MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT EXPRESS WRITTENPERMISSION OF CTRM AC. PRINTED COPIES ARE CONSIDERED UNCONTROLLEDPage 2 of 28
SQR 001 ISSUE NO: BEFFECTIVE DATE: NOV 2017TABLE 1: REFERENCED IN SQR 001ISO 9001Quality Management System RequirementsISO 17025Quality Management System Requirements (Testing and Calibration Lab)ISO 14001Environmental Management StandardISO 10012SAE AS 6174Measurement management systems Requirements for measurementprocesses and measuring equipmentCounterfeit Materiel; Assuring Acquisition of Authentic and ConformingMaterielAS9100Quality Management System Requirements (Aerospace)AS9015Supplier Self Verification Process Delegation ProgramsAS9120Quality Management System Requirements (Stockiest / Distributor)AS9102Aerospace First Article Inspection RequirementAS9103Variation Management of Key CharacteristicsPRI AC 7004NADCAP Audit Criteria for Inspection and Test Quality systemOHSAS18001Occupational Health and Safety SystemANSI/NCSL Z540.3Requirements for Calibration of Measuring and Test EquipmentREACHRegistration , Evaluation, Authorisation and Restriction of ChemicalsRoHSRestriction of Hazardous Substances DirectiveILACInternational Laboratory Accreditation CooperationIAQGInternational Aerospace Quality GroupOASISOnline Aerospace Supplier Information Systemhttp://www.sae.org/?PORTAL CODE IAQGTABLE 2: FORMS REFERENCED IN SQR 001Form 004Good Discrepancy Report (GDR)Form 045Engineering Query Notes (EQN)Form 138Stop NoteForm 191Change Note (CN)Form 297Service Discrepancy Report (SDR)Form 329Supplier Corrective Action Report (SCAR)Form 479Supplier Request for ChangeTABLE 3: APPENDIXAPPENDIX AApplicability MatrixAPPENDIX BSupplier Notification ChangesAPPENDIX CDocument Retention and Storage MatrixCTRM AC PROPRIETARY DOCUMENT. MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT EXPRESS WRITTENPERMISSION OF CTRM AC. PRINTED COPIES ARE CONSIDERED UNCONTROLLEDPage 3 of 28
SQR 001 ISSUE NO: BEFFECTIVE DATE: NOV 20171.0INTRODUCTIONThe purpose of this document is to communicate the quality, delivery and other generalrequirements that CTRM AC expects to all suppliers. This documents details the facilitiesand features of the supplier’s quality system that will be assessed by CTRM ACrepresentatives of the prior to the placing of new orders and the procedures to befollowed by the supplier after orders have been placed.It will also be used as a standard for the development of existing relationships betweenCTRM AC and its current approved supplier. This document is not intended to replaceindividual agreements or specifications, but is to be the minimum requirement upon whichother requirements and expectations are built.1.1.This document applies to all CTRM AC suppliers providing CTRM AC materials, rawmaterials, services and subcontractor parts. It is the supplier’s responsibility to notify theSupplier Quality Assurance of any questions or concerns in meeting the requirements ofthis SQR-001. Refer APPENDIX A: Applicability Matrix as a guideline to help supplier tounderstand which requirements should be applicable to supplier activity.1.2.Supplier shall confirm compliance by performing a documented gap analysis for each newrevision of SQR-001 and ensure gap closure within 60 days of document publicationunless otherwise specified by CTRM AC Notification. Supplier shall request and obtainapproval from CTRM AC for any deviation from these requirements.1.3.This document is available via the CTRM AC website https://www.ctrm.com.my andshall be reviewed regularly for issue changes.2.0QUALITY SYSTEM REQUIREMENTS2.1.Suppliers shall maintain a Quality Management System suitable to the products andservices provided to CTRM AC. QMS shall certified by an IAQG accredited certificationbody (CB) and registered in OASIS to the latest version. Also supplier shall meetapplicable requirements as following:ISO 9001ISO 17025 or NADCAP orILAC accreditedISO 10012 or ISO 17025 orANSI/NCSL Z540.3Quality Management System RequirementsQuality Management System Requirements (Testing Lab)Quality Management System Requirements (Calibration Lab)AS/EN9100Quality Management System Requirements (Aerospace)AS/EN9120Quality Management System Requirements (Stockiest / Distributor)CTRM AC PROPRIETARY DOCUMENT. MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT EXPRESS WRITTENPERMISSION OF CTRM AC. PRINTED COPIES ARE CONSIDERED UNCONTROLLEDPage 4 of 28
SQR 001 ISSUE NO: BEFFECTIVE DATE: NOV 20172.2.Supplier shall have documented evidence (e.g. Compliance Matrices, Supplier Audits)thatmembers of its supply chain are compliant to the applicable QMS and SQR-001asdefine in APPENDIX A.2.3.It is recommended that supplier gain and maintains ISO14001 or as a minimum,appropriate Local and Environmental International and OHSAS18001 or as a minimum,appropriate Local & International Health and Safety Standards.2.4.For non ISO 9001 certified suppliers will be expected to demonstrate adequatemanagement and controls of their processes that satisfies CTRM AC’s minimumrequirements.2.5.Suppliers are required to submit CTRM AC the most recent copy of its certification andany re-certifications. Supplier is responsible to provide CTRM AC with notification of anychanges in the certification / registration / accreditation or major audit findings within 48hours of receiving notification of the change or finding. Examples of changes inregistration include new certification, suspension, or expiration.2.6.If supplier or its subtier is involved in one of the PRI/NADCAP AC7004 families of specialprocesses recognized by CTRM AC, the supplier or subtier shall gain and maintain thePRI/NADCAP AC7004 accreditation. In addition, supplier’s subtier shall end customerapproved and complies with end customer requirement depending on the program. Anyexception must be specifically agreed by CTRM AC. Suppliers shall also ensure sub-tier’saccreditations are current and valid.3.0COMMUNICATION/ INTERACTIONThe supplier shall appoint points of contact having organizational authorities toresolve any point related to supply chain. Names and positions of these points ofcontacts shall be communicated to the CTRM AC Buyer.4.0RIGHT OF ACCESSSuppliers shall provide right of access for CTRM AC, CTRM AC’s customer, statutory andregulatory authorities to the applicable areas of all facilities, at any level of the supplychain for the purpose of verifying parts, processes, documents (i.e., FMEA, Control Plan,Instructions, records.), methodologies and systems used in manufacturing of CTRMparts. CTRM AC and CTRM AC’s customer will perform audit at supplier’s facilities toestablish conformance to validate supplier quality systems.CTRM AC PROPRIETARY DOCUMENT. MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT EXPRESS WRITTENPERMISSION OF CTRM AC. PRINTED COPIES ARE CONSIDERED UNCONTROLLEDPage 5 of 28
SQR 001 ISSUE NO: BEFFECTIVE DATE: NOV 20175.0APPROVED SUPPLIER LISTCTRM AC requires all suppliers to be approved prior to the issuance of contracts. Allsuppliers must be approved by CTRM AC, regardless of approvals by customers or otherentities. Suppliers are required to furnish CTRM AC with updated documents whennecessary including current QMS certification and customer approval (eg Airbus, Spirit,UTAS etc.6.0QUALITY REQUIREMENTS FOR RESPECTIVE CUSTOMERS6.1.Suppliers shall comply with the latest revisions of SQR 001, and customer’s qualityrequirements as referenced herein based on purchase order awarded. The supplier isrequired to access and review CTRM AC Customer Portal for the latest revision. Ifsupplier having difficulty to retrieve documents from CTRM AC Customer Portals, suppliershall inform and request from SQA personnel.AIRBUS DEFENCE AND SPACE (ADS)CASA 1033 - Quality System Requirements For SuppliersEP 06-12 - GFRS: General Requirements For SuppliersAIRBUS HELICOPTERSER 070 06-01 - GFRS: General Requirements for Suppliers QualityAssurance General RequirementsAP2190 (GRAMS) - General Requirements for Aerostructure & MaterialAIRBUS OPERATIONS LIMITED (AOL)SuppliersAvailable at Airbus Supply at : https://w3.airbus.com/SQA01 - Quality Requirements for SuppliersGKNAvailable at https://www.gkncowes.co.uk/store.asp?f general,QUALITYKOREAN AIR LTD (KAL)SQAR-BQF-002 - Supplier Quality Assurance RequirementsSONACAQRS 00.0 - Quality Requirements for SuppliersSPIRIT AEROSYSTEMS (EUROPE)AERO-ALL-QU-SC-ALL-125 - SPIRIT AEROSYSTEMS LIMITED QualityLIMITEDRequirements for SuppliersSPIRIT USMAA1-10042 –1 Supplier Quality Assurance ManualASQR-01 - Supplier Quality Systems RequirementsASQR-01-AA - Supplier Quality Systems Requirements AerospaceUTC AEROSPACE SYSTEMSAddendumAvailable at http://materiel.goodrich.com/UTCQR - ier-QualityRequirement-Documents.aspxCTRM AC PROPRIETARY DOCUMENT. MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT EXPRESS WRITTENPERMISSION OF CTRM AC. PRINTED COPIES ARE CONSIDERED UNCONTROLLEDPage 6 of 28
SQR 001 ISSUE NO: BEFFECTIVE DATE: NOV 20177.0COMPLIANCE TO CONTRACTUAL REQUIREMENTS7.1.The supplier shall adhere for compliance to all contract (e.g., engineering drawing,specification, SQR-001, SoW, purchase order) requirements. The supplier shall reviewthe CTRM AC requirement stated on purchase order to ensure supplier has the capabilityand resources to comply with the requirement. Supplier to acknowledge acceptance ofCTRM AC Purchase Order via attached Form PO Acceptance within 3 working days.7.2.The supplier shall identify and notify CTRM AC immediately if they unable to comply withthe requirements. Any discrepancies or queries shall be resolved before the order orcontract is accepted. Amendments to orders or contracts shall be formally reviewed.Records of contract review shall be maintained and documented.7.3.Supplier shall only accept agreements and instruction in writing (eg, PO, drawing,specification). Verbal agreements/instruction and email authorization are not acceptableas approval and authorization.8.0LANGUAGEThe supplier shall ensure all written and oral communication must be in English, as wellas supplier’s procedure, specification, or reports. Any entry on the supplier’sdocumentation which requires correction shall be lined through, initialled, and dated bythe supplier and leaving the item in a readable condition. Use of liquid paper is notacceptable.9.0CODE OF CONDUCTSuppliers must comply with all national and other applicable laws and regulations relatingto the respective country of operation. This includes ensuring that business transactionswith CTRM AC are fully reported /recorded, ensuring that their employees are aware andproperly trained to meet the requirements. CTRM AC expects its suppliers to makeproper provision for the health, safety and welfare of its people, visitors, contractors,customers and those in the community who may be affected by their activities.10.0CONTRACTBoth parties are obliged to adhere strictly to the contents of contract signed. CTRM .Byaccepting the contract or purchase order, the supplier agrees to comply with all theapplicable clauses contained in this document.CTRM AC PROPRIETARY DOCUMENT. MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT EXPRESS WRITTENPERMISSION OF CTRM AC. PRINTED COPIES ARE CONSIDERED UNCONTROLLEDPage 7 of 28
SQR 001 ISSUE NO: BEFFECTIVE DATE: NOV 201711.0PROTECTION OF PROPRIETARY INFORMATIONAny information the suppliers received from CTRM AC must be kept confidential andnever disclosed to any third party without the prior written agreement of CTRM AC. Theproprietary information can include, but is not restricted to all versions of electronic data,drawings and documentation, tooling and materials. Under no circumstance is thesupplier to make a direct approach to CTRM AC’s customers in relation to agreedbusiness dealings.12.0DIGITAL PRODUCT DEFINITION PROCEDURES (DPD) / MODEL PRODUCTDEFINITION (MBD)Datasets will be provided in the CATIA V5 format to supplier by CTRM AC via CD or FTPserver. Data will be dispatched together with Engineering Dispatch Note (EDN) for thereceiver to sign as an acknowledgement of receipt and the EDN shall be returned to thesender as mentioned within the EDN form.12.1.The supplier shall comply with the latest and flow down the requirements of applicabledocument to their subtier when data sets and data set derivatives are used based onworkpackage reward by CTRM AC. Subtier supplier shall be audited and approved toDPD/MBD by the supplier prior to use of data for productionCUSTOMERRELATED DOCUMENTCTRM ACCAP-06-014 - Digital Product Definition (DPD) for SuppliersSPIRIT USUTASKAL12.2.MAA1-10009-1 - Quality Assurance Standard for Digital ProductDefinition at Spirit AeroSystems, Inc. SuppliersASQR-01-AA – Aerospace Supplier Quality RequirementsAerostructures AddendumQ-0600-01 - DPD SQAR for DPDThe supplier shall develop and maintain comprehensive documented DPD /MBDprocesses and/or procedures that assure integrity of the product engineering and/ortooling and configuration is maintained throughout the supplier’s DPD/MBD system fromreceipt of CTRM AC data through creation of derivatives to product acceptance andprocess improvement.12.3.CTRM AC shall be notified within 30 days of any changes to a suppliers’ DPD/MBDprocess. CTRM AC reserves the right to survey and/ or review the supplier’s DPD/MBDsystem to verify effectiveness of the supplier’s DPD/MBD Quality Assurance Plan andprocedures.CTRM AC PROPRIETARY DOCUMENT. MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT EXPRESS WRITTENPERMISSION OF CTRM AC. PRINTED COPIES ARE CONSIDERED UNCONTROLLEDPage 8 of 28
SQR 001 ISSUE NO: BEFFECTIVE DATE: NOV 201712.4.All DPD suppliers required to attain NADCAP M&I accreditation (Measurement &Inspection) for below CMS equipment:13.0 AC7130, AC7130/1 – CMM AC7130, AC7130/2 – LASER TRACKER AC7130, AC7130/3 – ARTICULATING ARMSNOTIFICATION OF COMPANY CHANGESChanges to the supplier’s company that may affect quality, delivery and / or finance, shallbe communicated in writing to CTRM AC prior incorporation of such changes. Thesechanges may include; company ownership, company name, manufacturing facilitylocation, quality approvals, changes in product and/or process, changes of subtiers andwhere required obtain CTRM AC approval.Please refer to APPENDIX B: Supplier Notification Changes Process. The change mustbe preceded by a completed Form 479. The form shall be complete and submitted toCTRM AC.14.0ENVIRONMENTAL REGULATIONSProducts or parts supply by CTRM AC suppliers, shall not contain any product, materialor substance prohibited by the legislation or regulations applicable in the suppliers’countries, national and global.eg REACH, RoHS, etc. The supplier is responsible forensuring that CTRM AC is informed of presence in the product of substances to ensure ahigh level of protection of human health and the environment from chemical substances.15.0CONFLICT MINERALSupplier shall provide CTRM AC with a written certification as to the presence of “ConflictMinerals” contained in or used in the production of the items purchased by CTRM AC andthe country of origin of such “Conflict Minerals” as defined by the Dodd-Frank WallStreet Reform and Consumer Protection Act. “Conflict minerals,” or 3TG as defined inSection 1502 of the Dodd-Frank Wall Street Reform and Consumer Protection Act, are: Coltan for tantalum Cassiterite for tin Wolframite for tungsten GoldAny other derivatives or any other mineral or its derivatives determined by the Secretaryof State to be financing conflict in the Democratic Republic of the Congo or an adjoiningcountry. Suppliers are recommended to include a statement of compliance on Certificatesof Conformance delivered to CTRM AC.CTRM AC PROPRIETARY DOCUMENT. MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT EXPRESS WRITTENPERMISSION OF CTRM AC. PRINTED COPIES ARE CONSIDERED UNCONTROLLEDPage 9 of 28
SQR 001 ISSUE NO: BEFFECTIVE DATE: NOV 201716.0RETENTION AND CONTROL OF RECORDS /DOCUMENTSThe supplier is responsible for the retention of quality record (eg, inspection records,contracts, purchase orders, test reports, nonconforming material reports) followingAPPENDIX C: Document Retention and Storage Matrix.16.1.Correction to records shall be recorded, dated, and traceable to the respective personmaking the change using a permanent marking method with the original data beinglegible and retrievable after the change.16.2.Supplier shall set up archiving system for quality-related records and the records must bearchived in a fire-resistant, weather proof and theft-proof area. The archive will beorganized that all records can be made available and readily retrievable for CTRM AC,CTRM AC’s customers or regulatory authorities. In case of termination of contract orbankruptcy between CTRM AC and the supplier, the archives shall remain accessible toCTRM AC representatives or transferred with prior authorization to CTRM AC.17.0OBSOLESCENCE NOTIFICATIONThe Supplier shall be responsible for managing obsolescence over the entireperiod of the contract, and notwithstanding any obsolescence issues or problems,the supplier remains responsible for meeting all performance and otherrequirements of the contract. This obsolescence management responsibilityincludes an ongoing review and identification of actual and potential obsolescenceissues, systematically and immediately inform the CTRM of any obsolescencenotification and/or modification notification notified by supplier subtier concerningany of components, assemblies, sub-assemblies, piece parts, and material. Anyconfiguration changes due to obsolescence shall be approved via the FAI process.18.0CALIBRATION SERVICES REQUIREMENTS18.1.Supplier test equipment calibration services must have a calibration systemconforming to ANSI/NCSL Z540-3 or ISO 10012, or ISO 17025. Calibrationprocedures must be maintained that provide sufficient information for periodiccalibration of measuring and test equipment (M&TE). Calibration reports, as aminimum, shall include the following information: Name of Calibration Organisation Certificate Serial Number Date of calibration Description of the equipment Equipment identification numberCTRM AC PROPRIETARY DOCUMENT. MAY NOT BE REPRODUCED OR DISTRIBUTED WITHOUT EXPRESS WRITTENPERMISSION OF CTRM AC. PRINTED COPIES ARE CONSIDERED UNCONTROLLEDPage 10 of 28
SQR 001 ISSUE NO: BEFFECTIVE DATE: NOV 201718.2. Result of calibration Master/Standard usedCalibration certificate issued by supplier shall clearly state measurem
PRI AC 7004 NADCAP Audit Criteria for Inspection and Test Quality system . (eg Airbus, Spirit, UTAS etc. 6.0 QUALITY REQUIREMENTS FOR RESPECTIVE CUSTOMERS 6.1. Suppliers shall comply with the latest revisions of SQR 001, and customer’s quality . specification, SQR-001, SoW, purchase order) requirements. The supplier shall review
Single Supplier Scorecard (SSS) What is Single Supplier Scorecard (SSS) Single Supplier Scorecard reports the performance of the supplier. Internal user can select one of the Supplier Name for Single Supplier Scorecard. External user, the Supplier is pre-assigned to the dedicated Supplier. Supplier
Expectations for supplier performance Action plans for supplier development These plans are also used by Supplier Quality Engineers as: A baseline to measure supplier growth The basis for Supplier Quality Engineer and Audit Group scheduling for supplier visits A platform for supplier assessments
Many leading companies have established Commodity Trading and Risk Management (CTRM) 'functions' which are delivering significant performance and control improvements. The leaders are someway down the path and are setting clear CTRM standards, others still have a way to go. Systems Operating model Regulation Common data and information
2 Supplier Directory Services 3 Supplier User Management 4 Assessments 5 Managing Supplier Registration and Qualification 6 Managing Supplier Profiles 7 Managing Supplier Performance 8 Notifications 9 Managing Supplier Classifications 10 Managing Supplier Hierarchy. x
Form 3-14-25-001 Rev 3 SUPPLIER QUALIFICATION AND APPROVAL FORM. SUPPLIER QUESTIONAIRE . Supplier Information . Supplier Name . Address . Website . State : Zip Phone . Fax : Contacts . President/Owner . . Is there an internal audit system in place for assessing effectiveness of the quality system and to assess compliance with documented
412014 and SMP Supplier Evaluation Form. Supplier Profile is a supplier evaluation and supplier requested to complete and return for one of the following reasons: (1) Preliminary Evaluation of a Potential Supplier. (2) Re-evaluation of an existing supplier. (3) Pre-Survey leading to an On-Site survey. Supplier Quality System development is .
a contract with the sub-supplier, the supplier must impose an obligation on the sub-supplier regarding performance of this audit. The performance of such inspections shall not lessen the contractual responsibility of the supplier for the PRODUCT. 3. Product development and qualification 3.1 Quality requirements / Quality requirements specification
LeveL 2 ANATOmy ANd PhySIOlOgy FOR ExERCISE 74 Section 5 Core and pelvic floor muscles The core The core is traditionally thought of as the area between the pelvis and the rib cage, in particular it refers to the muscles that support, stabilise and move the lumbar region of the spine. Some core muscles cannot be seen, sitting underneath other muscles meaning their functioning is invisible to .
