Vyom SSO-Edge: Single Sign-On For BMC Remedy

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Vyom SSO-Edge: Single Sign-On forBMC RemedyGuaranteed ROI of BMC Remedy with Reduced ServiceDesk Calls, Increased BMC Remedy Adoption, ImprovedEnd-User Satisfaction, Strengthened Security andEffective Management of Early Life Support &Production SupportContact Vyom Labs Pvt. Ltd.dhiraj[Type the company name][Pick the date]Email: info@vyomlabs.com Website: www.vyomlabs.com

[ VYOM SSO-EDGE]Single Sign-On Solution for BMC RemedyVyom Labs SSO-Edge offers Single Sign-On (SSO) mechanism for BMC Remedythat consolidates the authentication process of multiple BMC RemedyApplications into one spot. SSO-Edge allows users to automatically log-in toBMC Remedy Application when they sign in their system.Vyom Labs SSO-Edge delivers secure Single Sign-On (SSO) for BMC Remedy byseamlessly integrating BMC Remedy with Microsoft Active Directory and otherSSO Servers in your organization.Business User Key Benefits: Users can seamlessly authenticate to the heterogeneous systems, applications anddatabasesUsers are allowed to access without being challenged to re-type a username or passwordUsers are encouraged to share their issues and requestsReduced frustration in case of password changeEase of use in case of new releasesKey Benefits for IT: Administrators and Service Desk personnel can now use a single administrative tool —MS Active Directory or any other SSO serverBetter categorization, prioritization of ticketsSuccessful adoption of IT initiativesIncreased confidence in ITFaster Service Transition by enhancing early life supportView Vyom Labs SSO-Edge for BMC Remedy Datasheet Features and Benefitsexplained in detail:User Productivity – EnhancedHere is one less reason for the users to get frustrated on IT. Facilitate users by not needing toremember their username and password specifically for BMC Remedy Applications. With nousername-password prompts (in case of Microsoft Active Directory) your users can workwithout interruptions. Users will log into their Windows desktop once (using encapsulatedKerberos) and leverage Active Directory provided Kerberos tickets to access BMC Remedy.Finally users are able to access their critical business information and tasks more reliably andquicker as compared to life without Vyom Labs SSO-Edge for BMC Remedy Single Sign-On.www.vyomlabs.cominfo@vyomlabs.com2

[ VYOM SSO-EDGE]Single Sign-On Solution for BMC RemedyService Desk Burden – ReducedAccording the IDC and other respected industry analysts, as many as 40% of Service Desk callsare password or account resets. This is nothing but lost productivity for users as well asfrustration and needless expense for Service Desk personnel. Vyom Labs SSO-Edge for BMCRemedy returns value by quickly paying for itself through improved productivity and as muchas a 95% reduction in BMC Remedy account reset calls. Imagine, how much more time can beavailable with your Service Desk just with reduced service requests, among other things!Rich Analysis – AchievedWith users encouraged to enter complete data while submitting the tickets and reducednumber of email based tickets, Vyom Labs SSO-Edge enables rich data analysis of ServiceDesk tickets. With the analysis of this rich and structured data through tickets in BMCRemedy Service Desk tickets, you in turn are encouraging Continual Service Improvement.IT Staff and Users – CollaboratedUser will be able to check the status of ticket easily without being prompted for passwordthrough the browser and update the ticket information with their inputs. This in turn haspositive effect for IT staff in CSAT and USAT reviews.Extremely short TTV – AchievedWith an extremely short TTV (Time to Value), Vyom SSO-Edge can be quickly deployed andadopted by end users and IT Staff can focus on more pressing issues.www.vyomlabs.cominfo@vyomlabs.com3

[ VYOM SSO-EDGE]Single Sign-On Solution for BMC RemedyHow Vyom Labs SSO-Edge for BMC Remedy Works for Windows ActiveDirectory EnvironmentOnce Vyom Labs SSO-Edge for BMC Remedy is deployed, the basic authentication steps areas shown in following picture:www.vyomlabs.cominfo@vyomlabs.com4

[ VYOM SSO-EDGE]Single Sign-On Solution for BMC RemedySupport for Other SSO Server Environments:Vyom SSO-Edge allows seamless sign-in to BMC Remedy ITSM as soon as users sign into theimplemented SSO solution. Vyom SSO-Edge can support your custom SSO environments.Additionally, Vyom SSO-Edge for BMC Remedy also supports a number of SSO environments includingCA SiteMinder, Novell Access Manager, CA SiteMinder, IIS, OpenID, IBM Tivoli, RSA Access Manager(ClearTrust), OpenSSO, etc.The architecture of Vyom SSO-Edge solution used to enable SSO for BMC Remedy with yourcorporate SSO solution is shown picture below.Copyright 2012, Vyom Labs Pvt. Ltd. all rights reservedThis document is provided for information purposes only and the contents hereof are subject to change without notice. Thisdocument is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally orimplied in law including implied warranties and conditions of merchantability or fitness for a particular purpose. We specificallydisclaim any liability with respect to this document and no contractual obligations are formed either directly or indirectly by thisdocument. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for anypurpose, without our prior written permission. Other names may be trademarks of their respective owners.www.vyomlabs.cominfo@vyomlabs.com5

Vyom Labs SSO-Edge delivers secure Single Sign-On (SSO) for BMC Remedy by . CA SiteMinder, Novell Access Manager, CA SiteMinder, IIS, OpenID, IBM Tivoli, RSA Access Manager . (ClearTrust), OpenSSO, etc. The architecture of Vyom SSO-Edge solution used to enable SSO for BMC Remedy with your corporate

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