Demographics Inside: Or Snapshots? Staff Kudos

ISSUE 22 MAR 2017Demographicsor Snapshots?What’s the difference?That was then, this is now.Have you ever wondered why Demographics are on the Case Detailspage under Universal Information and a Demographics Snapshot isunder the individual program Enrollment Details page for a jobseeker?Demographics is information about the new jobseeker never enrolledin any program or for the jobseeker that is returning for programservices and has no open enrollment for your program. Staff completethe Demographics with information about what is happening now forthat jobseeker.Demographics Snapshots are created when staff creates the enrollmentand provides a staff assisted service to the jobseeker. TheDemographics Snapshot becomes the then.Cont. on pg. 2Did You Know?If you need to have an Employment Service office reassigned,please call 602-542-2460 or e-mailEAHelpDesk@AZDes.Gov with your current and newinformation to help us expedite the process.Inside: Staff Kudos PerformanceIndicators Time Out! AJC Upload FormChanges Accessing a PlusAccount ImprovementOpportunities Stories of Success New Features in AJCKeep yourself informedof changes, policies,and procedures, withfrequent reference toyour AJC QuarterlyNewsletterDo you have information that youwould like to share in the AJCNewsletter?Send it to: AJCInfo@azdes.govWould you like to view previouslydistributed newsletters?Use the following link:AZ Job Connection Newsletters

StaffKUDOSDemographicsOr Snapshots?Cont. from pg.1I worked with a wonderfullady named Cheryl Kauffman,Business Service Rep out ofPhoenix. It was really handson and refreshing.I was very impressed withthe Lake Havasu City office. Ifound them very helpful.Workforce Specialist,Michelle Dods, explained thewebsite to me and walkedme through it.Candace Tierney from Maricopa County is very proactive& professional.Joaquín Murrietta, CaseManager in the Veterans'section of the office on AjoWay is awesome, forthcoming, straight-up, with nobeating around the bush.After enrollment, a client’s information may have changed.Perhaps the jobseeker was still in high school and looking forwork. In the future, the jobseeker may return for additionalservices. At that time, staff would update the Demographics topaint the picture/snapshot about what is new for the jobseeker.Today, the jobseeker has a high school diploma and when they areenrolled in your program, a new Demographics Snapshot of whatis happening is created for that enrollment.The Demographics Snapshot (THEN) is what is reported toDepartment of Labor.The Demographics (NOW) is the most current information aboutthe jobseeker.When changes are made to the Demographics, the DemographicSnapshots are not affected.If incomplete or incorrect information was captured on theDemographic Snapshot for the enrollment, the change must bemade on the Demographic Snapshot for that enrollment.AJC Change Control Requests (CCR)Do you have a suggestion or a recommendation toenhance AJC functionality?We would like to hear from you!I work very closely withChristina Kanuho, PSE III inWindow Rock, Arizona. I always feel very confident shewill make sure we have qualified candidates.Please use the CCR form for the AJC Workgroup to reviewyour request.To request that an Event or Job Fair be added to AJC, pleaseuse the Events Form.E-mail all requests to AJCInfo@azdes.gov for processing.ISSUE 22 MAR 20172

KUDOSVoc. Rehab Specialist, ConnieGarcía, City of Phoenix: Giveher a raise. She is wonderfuland went over and above.Eva, of membership services,Alma, Lolinda, and Chriscalled to just check on howit's going. Yuma 16th St.Ómar Clark was absolutelyphenomenal. Ómar Clark isexcellent. He does what hesays he's going to do. Training Partners with Employers City of Phoenix at 7th St. &Mountain View.INDICATORSOf PerformanceAll of the data needed to report on the performance indicatorsoutcomes will not be available from the Department of Labor untilPY 2018 July 1, 2018 – June 30, 2019. You should start to seesome outcomes in PY2017 July 2017 – June 30, 2018.*This information is basedon only those Exiters whocomplete their programon, or after July 1, 2016.ANNUAL REPORT PROGRAM YEARAND REPORT DELIVERY DATEPY 2016OCT 2017PY 2017OCT 2018PY 2018OCT 2019PY 2019OCT 2020PY 2020OCT 2021% Of Data Available on Report Delivery 100%100%0%50%100%100%100%Real-timeMeasurable Skill Gains100%100%100%100%100%Effectiveness in ServingEmployers0%50%100%100%100%Employment RatePerformance IndicatorsStaffSecond Quarter After ExitEmployment RateFourth Quarter After ExitMedian EarningsSecond Quarter After ExitCredential Attainment Rate(If based on 4th quarter retention)Shawn Berry, State PSE III &Diana Figueroa, City of Phoenix Retention Specialist at7th St & Mountain View areexcellent and I will continueworking with them.Rob Stenson came to ouroffice and provided a verythorough and well-detailedpresentation of the program.He was subsequently veryhelpful in answering all ofour questions.First year of “full” WIOA dataAlone we can do so little; together we can do so much-Helen KellerYour idle time in AJC hasbeen increased from 15minutes to 30 minutesbefore you time out andare logged off.ISSUE 22 MAR 20173

StaffKUDOSI think the person I wasworking with was LouiseUrrutia. She was wonderful,got back with me right away,got me what I needed, andhas stayed in contact thiswhole time.David Willies, Career Guidance Specialist in the 95th &McDowell office is very genuine. He really wanted to helpme and listened to what Iwanted to do.I am happy to work with Alicia Springs, Career Advisorfor City of Phoenix in Community Development withAZ@Work on 9801 N 7th St.She's my advisor. She is helping me achieve the educationand training that I deserve.She's very patient and worksstep-by-step with all her clients.Sam Welchons,PSE III in Prescott Valley, was phenomenal.AJC UploadForm Changes!As you may have noticed, the AJC Update Form, used to requestmodifications to clients in AZ Job Connection, changed late last year. We’ve modified it to use the names of the actual local workforcedevelopment areas and offices therein. Documentation items are now listed so you can select the typeyou are referring to when contacting us.As we move forward, if you have suggestions for modifications to theform itself, please let us know at AJCInfo@azdes.gov.PLEASE NOTEIn AJC, when searching for DES jobs, they are found under Stateof AZ jobs due to the way HR places the job listings in AJC.Accessing aPlus AccountTo access a PLUS Account in AJC, after the Jobseeker has loggedin, select My Profile.Scroll down to the bottom of the My Profilepage and select Edit Release Information.The Jobseeker should read and then verifytheir acceptance, by providing their Usernameand Password at the bottom of the page. Proceed to answering or updating the questions.ISSUE 22 MAR 20174

StaffKUDOSCheryl Kauffman was a lovelylady and I really enjoyedworking with her. Her # is602 771 0896 @ the DESoffice.I had a pretty wonderful experience. An alternative planwas provided when they didn't have something anymorethat I wanted. She was verycompassionate and helpfulguiding me into other capacities for someone in my situation. Jane Greenwald of theArizona@Work in the Gilbertoffice.I actually got more than I expected. It was off the meter.Jacqueline Bianco: Río NuevoCommerce Loop Dr Tucsontold me she would try to gethousing for me if necessarywhile in school.Waleed Alani has been absolutely amazing. He still followed up with me in the middle of a job transition to anew position in a differentoffice.ImprovementOpportunitiesDespite several great reviews, these issues have been reported.FROM OUR EXITERS They put me through all the motions and then they told me I wasoverqualified. I tried to get a grant to go to school. I've been driving truck a long time and had a heart attack. I had a CDL and toldthem from the beginning I was there for a new career. They gaveme false hope. The guy told me he was just going to take me offthe list. 95th & McDowell. Very unprofessional. I went for the WIOA program in Glendale. The lady at the frontdesk (the receptionist), wouldn't let me fill out the application.She was very rude and said I didn't qualify. I went to another office at 95th Ave & McDowell, applied and qualified. When it comes to job readiness, the counselors just refer us tothe internet. They need to make sure our resumes are academically sound and professional - I don't feel they are able to incorporate good grammar, etc. and do a real good resume. They don'tknow how to critique. 95th Ave & McDowell & Gilbert Office.FROM OUR EMPLOYERS We tried to get ahold of someone to help in hiring veterans andno one responded to our attempts. It took quite a while to get approval to post. I had already hiredsomeone by the time approval went through. I had most of thepeople hired before the post was approved. I called your office in Kingman. I told them what I needed and Inever heard back from them. I had to advertise in the newspaper.I needed follow-up and I was disappointed. This is the secondtime this has happened.ISSUE 22 MAR 20175

Stories ofSUCCESSTo the Entire staff of theAZ@WORK City North JobCenter.I wanted to let you know that Iwas offered and have accepteda position working as a contractor for TekSystems, dedicated tothe Nationwide Insurance account. I will be a Project Coordinator on an 18 month contract;however, the entire project isslated to take 5 years and myProject Manager's portion designated to last 2 1/2 years. Sothere is the potential for me tolearn and possibly be offered aposition prior to the 18 monthscoming to a close.Kathy - it started with yougetting me registered in thesystem to move foward andrealize what was available tosupport me.NEWFeatures in AJCREENTRY/OFFENDERSThis can be noted under Needs and Barriers at Demographics andthe Demographics Snapshots.If you are working with anoffender or felon releasedwithin the last 6 months,that selection can be madeand once selected, the dateof release should be added.Resources and Resource GuidesOnce logged in, a User Guide and a number of Quick Start Videoscan be found under Resources.From the top of the screen, click Resources and then scroll downto Workforce Professional Resources.Waleed - was very instrumentalin assisting with new resumesand cover letter ideas which Iwas able to convert to reality!He inspired me to do a 180% onmy approach and negative attitude I was reaching. Would it bepossible for me to send an Emailfor the person he reports into? Iwould very much like that individual to know what an assetWaleed was for me.Charles - I came in there oneday to meet with Charles andwas very down; almost to thepoint of crying. Charles talked tome, got me set up with appointments with Stephanie andStrength and growth come only throughcontinuous effort and struggle.Cont. on pg. 7ISSUE 22 MAR 2017-Napoleon Hill6