Handbook Of Industrial, Work & Organizational Psychology
Handbook ofIndustrial, Work &OrganizationalPsychologyVolumeogycholysPlanoiat2: OrganizNeil Anderson, Deniz S Ones,Handan Kepir Sinangil &Chockalingam Viswesvaran
Handbook ofINDUSTRIAL, WORKAND ORGANIZATIONALPSYCHOLOGYVolume 2Organizational Psychology
Handbook ofINDUSTRIAL, WORKAND ORGANIZATIONALPSYCHOLOGYVolume 2Organizational PsychologyEdited byNEIL ANDERSONDENIZ S. ONESHANDAN KEPIR SINANGILCHOCKALINGAM VISWESVARANSAGE PublicationsLondon Thousand Oaks New Delhi
Editorial arrangement Neil Anderson, Deniz S.Ones, Handan Kepir Sinangil and ChockalingamViswesvaran 2001Chapter 1 Andrew Neal and Beryl Hesketh 2001Chapter 2 Timothy A. Judge, Sharon Parker, AmyColbert, Daniel Heller and Remus Ilies 2001Chapter 3 John J. Donovan 2001Chapter 4 Robert L. Heneman, Charles H. Fay andZhong-Ming Wang 2001Chapter 5 Peter M. Hart and Cary L. Cooper 2001Chapter 6 John Arnold 2001Chapter 7 René Schalk and Denise M. Rousseau2001Chapter 8 Stephen W. Gilliland and David Chan2001Chapter 9 Deanne N. Den Hartog and Paul L.Koopman 2001Chapter 10 Janice Langan-Fox 2001Chapter 11 Susan E. Jackson and Aparna Joshi 2001Chapter 12 Gary Johns 2001Chapter 13 Connie R. Wanberg, John D.Kammeyer-Mueller and Kam Shi 2001Chapter 14 Michael A. West 2001Chapter 15 John E. Mathieu, Michelle A. Marks andStephen J. Zaccaro 2001Chapter 16 Scott Highouse 2001Chapter 17 Handan Kepir Sinangil and FrancescoAvallone 2001Chapter 18 Robert L. Cardy and T.T. Selvarajan2001Chapter 19 Behlül Üsdiken and Hüseyin Leblebici2001Chapter 20 Neal M. Ashkanasy and Camille R.A.Jackson 2001Chapter 21 Gerard P. Hodgkinson 2001First published 2001Apart from any fair dealing for the purposes of research or privatestudy, or criticism or review, as permitted under the Copyright,Designs and Patents Act 1988, this publication may bereproduced, stored or transmitted in any form, or by any means,only with the prior permission in writing of the publishers, or inthe case of reprographic reproduction, in accordance with theterms of licences issued by the Copyright Licensing Agency.Inquiries concerning reproduction outside those terms should besent to the publishers.SAGE Publications Ltd6 Bonhill StreetLondon EC2A 4PUSAGE Publications Inc2455 Teller RoadThousand Oaks, California 91320SAGE Publications India Pvt Ltd32, M-Block MarketGreater Kailash – INew Delhi 110 048British Library Cataloguing in Publication dataA catalogue record for this book is available fromthe British LibraryISBN Volume 1 0 7619 6488 6Volume 2 0 7619 6489 4Library of Congress Control number availableTypeset by SIVA Math Setters, Chennai, IndiaPrinted in Great Britain by The Cromwell Press Ltd.,Trowbridge, Wiltshire
To Mavis Anderson, my mother, and George Anderson (deceased), my father,for teaching me the meaning of conscientiousness in life (NA)To my parents Drs Saime Ülker Öneş and Somer Öneş for continuingto inspire me with their talent and achievements (DSO)To my dear parents Sevinç and Mustafa Kepir for their everlastinglove and support (HKS)To Sankaravadivoo (deceased), my mother, and S. P. Chockalingam, my father,for their confidence in me and for all their encouragement (CV)
Contents of Volume 2Contents of Volume 1ixBiographic tion to Volume 21 Productivity in OrganizationsAndrew Neal and Beryl Hesketh172 Job Satisfaction: A Cross-Cultural ReviewTimothy A. Judge, Sharon K. Parker, Amy E. Colbert,Daniel Heller and Remus Ilies253 Work MotivationJohn J. Donovan534 Compensation Systems in the Global ContextRobert L. Heneman, Charles H. Fay and Zhong-Ming Wang775 Occupational Stress: Toward a More Integrated FrameworkPeter M. Hart and Cary L. Cooper936 Careers and Career ManagementJohn Arnold1157 Psychological Contracts in EmploymentRené Schalk and Denise M. Rousseau1338 Justice in Organizations: Theory, Methods, and ApplicationsStephen W. Gilliland and David Chan1439 Leadership in OrganizationsDeanne N. Den Hartog and Paul L. Koopman16610 Communication in Organizations: Speed, Diversity, Networks,and Influence on Organizational Effectiveness, Human Health,and RelationshipsJanice Langan-Fox188
viiiHandbook of Industrial, Work and Organizational Psychology – 211 Research on Domestic and International Diversity in Organizations:A Merger that Works?Susan E. Jackson and Aparna Joshi12 The Psychology of Lateness, Absenteeism, and TurnoverGary Johns13 Job Loss and the Experience of Unemployment: InternationalResearch and PerspectivesConnie R. Wanberg, John D. Kammeyer-Mueller and Kan Shi20623225314 The Human Team: Basic Motivations and InnovationsMichael A. West27015 Multiteam SystemsJohn E. Mathieu, Michelle A. Marks and Stephen J. Zaccaro28916 Judgment and Decision-Making Research:Relevance to Industrial and Organizational PsychologyScott Highhouse31417 Organizational Development and ChangeHandan Kepir Sinangil and Francesco Avallone33218 Management InterventionsRobert L. Cardy and T.T. Selvarajan34619 Organization TheoryBehlül Üsdiken and Hüseyin Leblebici37720 Organizational Culture and ClimateNeal M. Ashkanasy and Camille R.A. Jackson39821 Cognitive Processes in Strategic Management: Some EmergingTrends and Future DirectionsGerard P. Hodgkinson416Author Index441Subject Index465
Contents of Volume 1Contents of Volume 2viiBiographic tion to the Handbook and Volume 11 Research Methods in Industrial and Organizational Psychology:Data Collection and Data Analysis with Special Considerationto International IssuesPaul E. Spector1102 Measurement in Work and Organizational PsychologyHerman Aguinis, Christine A. Henle and Cheri Ostroff273 Meta-AnalysisFrank L. Schmidt and John E. Hunter514 The Analysis of Work in the 20th and 21st CenturiesJuan I. Sanchez and Edward L. Levine715 Work Design: Learning from the Past andMapping a New TerrainSharon K. Parker and Toby D. Wall6 Assessment of Individual Job Performance: A Review of thePast Century and a Look AheadChockalingam Viswesvaran7 Performance Appraisal and Feedback: A Consideration ofNational Culture and a Review of Contemporary Research andFuture TrendsClive Fletcher and Elissa L. Perry8 Counterproductive Behaviors at WorkPaul R. Sackett and Cynthia J. DeVore9 Predictors Used for Personnel Selection:An Overview of Constructs, Methods and TechniquesJesus F. Salgado, Chockalingam Viswesvaran and Deniz S. Ones90110127145165
xHandbook of Industrial, Work and Organizational Psychology – 210 Recruitment and Selection: Applicant Perspectivesand OutcomesNeil Anderson, Marise Born and Nicole Cunningham-Snell11 Cognitive AbilityMalcolm James Ree, Thomas R. Carretta and James R. Steindl12 The Structure, Measurement, Validity, and Use of PersonalityVariables in Industrial Work, and Organizational PsychologyLeaetta M. Hough and Deniz S. Ones20021923313 Individual and Team TrainingJohn P. Campbell and Nathan R. Kuncel27814 Individual Development in the WorkplaceCynthia D. McCauley and Sarah A. Hezlett31315 Human–Machine Interaction: Usability and User Needsof the SystemDavid J. Oborne and Karen M. Arnold33616 Prevention of Human Errors in the Frame of the Activity TheoryAnne-Sophie Nyssen and Véronique De Keyser34817 Utility Analysis: A Review and Analysis at the Turn of the CenturyPhilip L. Roth, Philip Bobko and Hunter Mabon36318 Cross-Cultural Industrial and Organizational Psychology: A CriticalAppraisal of the Field and Future DirectionsZeynep Aycan and Rabindra N. Kanungo38519 Toward a Globalized Conceptualization of OrganizationalSocializationsTalya N. Bauer and Sully Taylor40920 Expatriate ManagementHandan Kepir Sinangil and Deniz S. Ones424Author Index445Subject Index465
Biographic ProfilesEditorsNeil Anderson is Professor of Work Psychology at Goldsmiths College,University of London. He is Founding Editor of the International Journal ofSelection and Assessment. His research interests include recruitment and selection,organizational and work group socialization, innovation at work, and organizational climate. He has co-authored and edited a number of books including theInternational Handbook of Selection and Assessment, and his work has appearedin several scholarly journals including Journal of Applied Psychology, HumanRelations, Journal of Organizational Behavior, Journal of Occupational andOrganizational Psychology, and the International Journal of Selection andAssessment. Neil has on-going research projects, either collaboratively or alone,into interviewer and applicant decision-making in assessment interviews, workgroup socialization of graduates, the structure and psychometric properties of popular ‘Big Five’ measures of personality, telephone-based interviewing procedures,and the practitioner–researcher divide in work and organizational psychology.Committed to an international perspective in work psychology, Neil has beenVisiting Professor to the University of Minnesota (USA) and the Free Universityof Amsterdam (The Netherlands). Neil is a fellow of the British PsychologicalSociety and the Society for Industrial and Organizational Psychology.Deniz S. Ones is an international expert in personality and integrity testing forpersonnel selection and personality assessment for workplace applications. Shereceived her PhD from the University of Iowa in 1993 and was previously a faculty member of the University of Houston. Currently, she is the holder of theHellervik Endowed Professorship in Industrial and Organizational Psychology atthe Department of Psychology of the University of Minnesota. Dr Ones is theauthor of over 60 articles and over 200 international/national conference papersand published abstracts on topics ranging from the reliability of performance ratings to influences of social desirability on personality test validity to disciplineproblems at work. Her research has appeared in the Annual Review of Psychology,Journal of Applied Psychology, Personnel Psychology, and PsychologicalBulletin, among others. In 1994, Dr Ones received the Society of Industrial andOrganizational Psychology’s (Division 14 of the American Psychological Association) S. Rains Wallace Best Dissertation Award. In 1998, she received theErnest J. McCormick Early Career Contributions Award from the Society forIndustrial Organizational Psychology (Division 14 of the American PsychologicalAssociation), making her one of two people to ever receive both awards. Her
xiiHandbook of Industrial, Work and Organizational Psychology – 2current research and teaching interests include personality as it relates to jobperformance, integrity testing, and the application of meta-analytic techniques inthe social sciences. Dr Ones is a Fellow of the American Psychological Association(Divisions 5 and 14) and the Society for Industrial and Organizational Psychologyand serves on the editorial boards of Personnel Psychology, International Journalof Selection and Assessment, and European Journal of Work and OrganizationalPsychology. Recently, she has edited special issues for two prestigious journals(Human Performance on ability testing, and International Journal of SelectionAssessment on counterproductive work behaviors).Handan Kepir Sinangil is Professor of Work and Organizational Psychology atMarmara University, Organizational Behaviour Graduate Program, and AdjunctProfessor at Bogazici University. She is the General Secretary of EuropeanAssociation of Work and Organizational Psychology (EAWOP) and a memberof the American Psychological Association (APA), the Society for Industrialand Organizational Psychology (SIOP, APA Division 14), the InternationalAssociation of Applied Psychology (IAAP), and the International Association ofCross-Cultural Psychology (IACCP). Dr Sinangil’s international and national publications exceed 70 as book chapters and conference papers. She is also associateeditor of International Journal of Selection and Assessment (IJSA). Her ongoingresearch projects, either with international collaboration or alone include expatriate management, organizational culture and change, performance appraisal andselection. Additionally, her current teaching interests include assessment, trainingand development, and psychology of management.Chockalingam (Vish) Viswesvaran is an international expert in performancemeasurement, modeling performance determinants, personality and integrity testing, personnel selection and meta-analysis. He received his PhD from theUniversity of Iowa in 1993. Currently, he is an Associate Professor at theDepartment of Psychology of the Florida International University. Dr Viswesvaranis the author of over 70 articles and over 200 international/national conferencepapers and published abstracts. His research has appeared in the Journal ofApplied Psychology, Personnel Psychology, Journal of Vocational Behavior andEducational and Psychological Measurement, among others. In 1995,Viswesvaran received the Society of Industrial and Organizational Psychology’s(Division 14 of the American Psychological Association) S. Rains Wallace BestDissertation Award. In 1998, he received the Ernest J. McCormick Early CareerContributions Award from the Society for Industrial Organizational Psychology(Division 14 of the American Psychological Association), making him one of twopeople to ever receive both awards. His current research and teaching interestsinclude job performance assessment, personality as it relates to job performance,integrity testing, and the application of meta-analytic techniques in the social sciences. Viswesvaran is a Fellow of the Society for Industrial and OrganizationalPsychology and serves on the editorial boards of Personnel Psychology andEducational and Psychological Measurement. Recently, Viswesvaran has edited aspecial issue for Human Performance on ability testing.
Biographic ProfilesxiiiAuthorsJohn Arnold is Professor of Organizational Behaviour at The Business School,Loughborough University, United Kingdom. He was previously a senior lecturerat the same institution; a lecturer and then senior lecturer at Manchester School ofManagement, UMIST, United Kingdom; and a Visiting Fellow at the Universityof New South Wales, Australia. He has published widely in the field of careersand career management, including many journal articles and the book ManagingCareers into the 21st Century (1997, Paul Chapman/Sage). He is lead author ofthe successful textbook Work Psychology, now in its third edition (1998,FT/Pitman Publishing). He has conducted many funded research projects, including most recently graduates’ psychological contracts in small companies and thecareer choices of potential nurses and professionals allied to medicine. He is aChartered Psychologist registered with the British Psychological Society.Neal Ashkanasy is a Professor of Management in the Graduate School ofManagement, The University of Queensland, Brisbane, Australia. He has a PhDin Psychology from the same university, and has research interests in emotions,organizational culture, leadership, and ethics. He is on the editorial boards of theAcademy of Management Journal and the Journal of Management, and has published in journals such as Organizational Behavior and Human DecisionProcesses, the Journal of Personality and Social Psychology, and Accounting,Organizations and Society. He is also Program Chair of the Academy ofManagement Managerial and Organizational Cognitions Division. Neal is co-editorof the Handbook of Organizational Culture and Climate (Sage, 2000) and Emotionsin the Workplace (Quorum, 2000). He is the founder and administrator of twointernational email discussion groups: ‘Orgcult’ (The Organizational CultureCaucus) and ‘Emonet’ (The Network for Emotions in Organizations).Francesco Avallone (1943) is Professor of Work Psychology at ‘La Sapienza’University of Rome. Fullbright scholar at Gonzaga University of Spokane, heattended the postgraduate School of Psychology at the University of Rome. Hewrote about 100 printed works. He is editor of Quaderni di Psicologia del Lavoro,a series reviewing the growing research, theory, and practice in work and organizational psychology in Italy and in Europe. His current research topics concerncomplex thinking, organizational change, and psychological training. For 25 years,he has been also a practitioner.Bob Cardy is a Professor of Management at Arizona State University. He receivedhis doctorate from Virginia Tech in 1982 and has teaching and research interests inhuman resource management, particularly in the areas of performance appraisal andquality. His performance appraisal research has focused on cognitive processingissues and on the impact of affect on the appraisal process. His recent work on quality management focuses on merging human resource management practices with thecontemporary organizational environment. He has co-edited books, authored aresearch-oriented book on performance appraisal, and authored numerous articles injournals, including Journal of Applied Psychology, Organizational Behavior and
xivHandbook of Industrial, Work and Organizational Psychology – 2Human Decision Processes, Journal of Management, Management CommunicationQuarterly, and HR Magazine. He is the co-author of a text on human resourcemanagement and is cofounder and editor of the Journal of Quality Management.David Chan is an Associate Professor at the National University of Singapore andScientific Advisor to the Centre for Testing and Assessment, Republic ofSingapore. He received his PhD from Michigan State University. David’s researchinterests include individual adaptation to changes, testing and measurementissues, and application of these areas to personnel selection and newcomer socialization. He is currently on the editorial boards of Human Performance and Journalof Organizational Behavior. David was the 1999 recipient of the William A.Owens Scholarly Achievement Award and the 1998 recipient of the Edwin E.Ghiselli Award for Research Design from the Society for Industrial andOrganizational Psychology.Amy Colbert is a doctoral student in the Department of Management andOrganizations at the University of Iowa. She received an MS degree in decisionsciences from Saint Louis University. Her research interests include personality,job attitudes, leadership, and group processes.Cary L. Cooper, PhD, is the BUPA Professor of Organizational Psychology andHealth in the Manchester School of Management, and Pro-Vice-Chancellor(External Activities) of the University of Manchester Institute of Science andTechnology (UMIST). He is the author of over 80 books and has written over 300scholarly articles for scientific journals, and is a frequent contributor to nationalnewspapers, TV and radio. His current research interests are in the areas ofoccupational stress, women at work, and industrial and organizationalpsychology.Deanne N. Den Hartog is Van der Leeuw Professor of OrganizationalPsychology at the Faculty of Economics of the Erasmus University in Rotterdam,the Netherlands. She received her PhD from the Free University in Amsterdam.Her research and writing has focused on (inspirational) leadership, organizationaland national culture, commitment and trust, psychological contracts, HRM, teameffectiveness and stress. Besides her Dutch and international journal articles, sheis author of a Dutch book on leadership and coauthor of a Dutch book on humanresource management. She is associate editor of Leadership Quarterly andGedrag and Organisatie.John J. Donovan is an Assistant Professor in Industrial/Organizational Psychologyat the Department of Psychology, Virginia Polytechnic Institute and StateUniversity. He received his PhD in industrial/organizational psychology from theUniversity at Albany, State University of New York. His current research focuseson the processes underlying dynamic self-regulation, including goal establishment,goal revision, and factors that influence reactions to goal–perfo
SAGE Publications Ltd 6 Bonhill Street London EC2A 4PU SAGE Publications Inc 2455 Teller Road Thousand Oaks, California 91320 SAGE Publications India Pvt Ltd 32, M-Block Market Greater Kailash – I New Delhi 110 048 British Library Cataloguing in Publication data A catalogue record for this book is available from the British Library
1 Subject: Introduction Industrial Organizational Psychology Session 1 What Is Industrial Organizational Psychology? Question: What Is Industrial Organizational Psychology Answer: Industrial organizational psychology
The Role of Organizational Culture Developing organizational culture is a basic managerial tool for improving the work envi ronment by emphasizing core values necessary for individual and organizational effectiveness. Organizational culture is closely related to but should not be confused as equivalent to the con-cept of organizational climate.
organizational structure is an important factor in influencing organizational commitment and positive and significant effect on organizational commitment, (Estalaki, 2017), (Kanten, Kanten, & Gurlek, 2015), (Khairiah, 2017). employee must have a high work commitment and loyalty in H5: There is an influence between organizational structures .
and Job Satisfaction on Organizational Commitment, and its implementation on Organizational Citizenship Behavior (OCB)". The purpose of this study is to find out and explain: (1) the effect of organizational culture on organizational commitment, (2) the effect of job satisfaction on organizational commitment,
several authors that organizational values influence organizational structure (Walsh et al. 1981, Kabanoff et al. 1995), organizational culture (Pettigrew, 1979), organizational identity (Ashforth & Mael, 1989), organizational strategy (Ban
culture, organizational commitment, and employee performance can satisfy customers. Leadership is associated with organizational outcomes such as team effectiveness and organizational performance (Chen, Kirkman, Kanfer, Allen and Rosen, 2007; Lin, 2009). Servant leadership in organizational culture and organizational commitment
The role of organizational resources and environment in Organizational performance and customer loyalty; service climate as mediator: A Study of Telecommunication . The organizational climate is based on beliefs among the employees according to organizational policies, procedures, and practice that are supported and rewarded (Randhawa and .
Organizational CQ is a firm's capability to function effectively in a complex and unpredictable multicultural world. This article explicates the importance of the culturally intelligent organization and how to develop organizational CQ. KEYWORDS: Organizational cultural intelligence; Organizational routines; Organizational
