ITIL 4 Update - Pink Elephant Blog
ITIL está cambiandoactualización de ITIL 4David RatcliffePresident, Pink Elephantpinkelephant.com
Agenda1. ITIL v1 – ITIL v3: Historical Highlights2. Why Was ITIL 4 Developed?3. ITIL Stakeholders4. ITIL 4 Development Plan5. Guiding Principles6. ITIL 4 Certification Scheme7. Q & A Pink Elephant 2018pinkelephant.com2
ITIL v1 – ITIL v3: Historical Highlights§ 1986§ CCTA starts a project to document processes for procurement andoperation of IT infrastructure§ 1989§ ITIL (v1) is published (over 40 books and booklets)§ 1992§ The first ITIL certification course (developed by Pink Elephant!)§ 1996§ More ITIL courses introduced (developed by Pink Elephant!)§ 2001§ ITIL (v2) is published (7 books)§ No significant new content§ 2007§ ITIL v3 is published (5 books)§ Lots of new content§ New professional certification scheme Pink Elephant 2018pinkelephant.com3
Why Was ITIL 4 Developed? Pink Elephant 2018pinkelephant.com4
ITIL Stakeholders1. AXELOS Owners of ITIL content, certification scheme & exams2. TSO (The Stationary Office) Publisher for all official ITIL books on behalf of AXELOS3. PeopleCert Manages the accreditation of ITIL courseware & Trainerson behalf of AXELOS Manages exam fulfillment on behalf of AXELOS4. ATOs (Accredited Training Providers) Develops, sells & delivers accredited ITIL courses Pink Elephant 2018pinkelephant.com5
AXELOS’ Development Plan: Activated In October 2017 Pink Elephant 2018pinkelephant.com6
Guiding Principles Pink Elephant 2018pinkelephant.com7
Focus On Customer Needs & Experience Pink Elephant 2018pinkelephant.com8
What Does The ITIL 4 Certification Scheme Look Like? Pink Elephant 2018pinkelephant.com9
What Does The ITIL 4 Certification Scheme Look Like?ITILMasterITILManaging Professional (MP)ITILStrategic Leader (SL)SPECIALISTHigh Velocity ITSPECIALISTDrive Stakeholder Value Pink Elephant 2018SPECIALISTCreate, Deliver & SupportLEADERDigital & IT StrategyITILManaging ProfessionalTransition ModuleSTRATEGISTDirect, Plan & ImproveSTRATEGISTDirect, Plan & ImproveAt least 17 creditsFOUNDATIONFOUNDATIONTransition From V3Pure ITIL 4Pure ITIL 4pinkelephant.com10
Questions?Thank You!Contact Details:David om/PinkerDavidblog.pinkelephant.com Pink Elephant 2018pinkelephant.com11
FOUNDATION STRATEGIST Direct, Plan & Improve SPECIALIST Drive Stakeholder Value SPECIALIST Create, Deliver & Support SPECIALIST High Velocity IT ITIL Managing Professional (MP) LEADER Digital & IT Strategy ITIL Strategic Leader (SL) At least 17 credits FOUNDATION ITIL Managing Professional Transition Module Transition From V3 Pure ITIL 4 Pure .
o ITIL 4 Foundation o ITIL Specialist (Create, Deliver, Support) o ITIL Specialist (Drive Stakeholder Value) o ITIL Specialist (High Velocity IT) o ITIL Strategist To become an ITIL Strategic Leader the following requirements must be met: o ITIL 4 Foundation o ITIL Strategist o ITIL Leader
ITIL 4 Foundation ITIL Strategist: Direct, Plan & Improve* ITIL Leader: Digital & IT Strategy * Modelo universal para las dos vías de ITIL4. Para ser candidato y convertirse en un "ITIL Master" , los estudiantes deben tener las designaciones de "ITIL Managing Professional" (ITIL MP) y"ITIL Strategy Leader" (ITIL SL). En un futuro
Register now for one of Pink’s ITIL 4 courses and be one of the first IT professionals on the planet to be ITIL 4 educated and certified. Visit our website to see our ITIL 4 Foundation course schedule! Bring us onsite for an ITIL 4 Overview – a half day session profiling the main concepts of ITIL 4’s Service Value System.
ITIL Foundation, ITIL 4 edition, 2019) The Evolution of ITIL 4 A contributing factor in the evolution of service management is found in the concepts and principles of Lean that were developed by Toyota as part of the Toyota Production 3 AXELOS. ITIL Foundation, ITIL 4 edition. London: TSO, 2019.
ITIL Professional Certification 1986 - CCTA starts the GITIMM project 1989 - ITIL V1: 44 books published . 2007 - ITIL V3: 5 books published 2007 - New ITIL certification scheme launched - APMG & Pink Elephant. IT Service Management 2007: A Pink
The ITIL 4 framework consists of seven core modules: ITIL 4 Foundation ITIL 4 Specialist: Create, Deliver and Support (CDS) ITIL 4 Specialist: Drive Stakeholder Value (DSV) ITIL 4 Specialist: High-velocity IT (HVIT) ITIL 4 Strategist: Direct, Plan and Improve (DPI) ITIL 4 Leader: Dig
switch from ITIL v3 to ITIL 4 Customized ITIL e- learning video IT Asset Management Foundation with certification exam ITIL 4 educational package for training organizations Find our offers and expert opinions on www.liscience.com Only contributor to ITIL 4 in France Co-author of the upcoming ITIL 4 practice guide for ITAM
Introduction to Takaful Prepared by: Dr. Khalid Al Amri 6 Conventional Insurance (non-mutual) Takaful Insurance Five Key Elements Speculation Uncertainty Prohibited activities Mutual Guarantee: The basic objective of Takaful is to pay a defined loss from a defined fund. Liability and all losses are divided between policyholders. The policyholders are both the insurer and the insured Ownership .
