Tech Specs - ServicePRO
1 PageTechnical Specifications1. Deployment ServerComponentsHard DiskOperating SystemOtherMinimum RequirementsRecommended Requirements4 GB available6 GB available[Microsoft support ended January 2020]Windows Server 2008 R2 SP1 (64 bit) **[Recommended] Windows Server 2012, Windows Server2012 R2, Windows Server 2016, or Windows Server 2019Windows Installer 4.5Setup will install the following software if it is not already installed:Microsoft .NET Framework 4.8*For the recommended operating systems given above, the latest tested Service Pack is recommended.**Windows Server 2008 R2 End of Support by Microsoft - erver-2008-r2Database ServerIt is strongly advised to host the Database Server and the Web Server in the same local area network in order to achieve optimumperformance.ComponentsDatabase ManagementSystemRequirementsSQL Server 2008 R2 (Express, Standard and Enterprise Edition)**SQL Server 2012 (Express, Web, Standard and Enterprise Edition)SQL Server 2014 (Express, Web, Standard and Enterprise Edition)SQL Server 2016 (Express, Web, Standard and Enterprise Edition)SQL Server 2017 (Express, Web, Standard and Enterprise Edition)SQL Server 2019 (Express, Web, Standard and Enterprise Edition)Note: SQL server should be set at “Case Insensitive” and “Dictionary Sort”SQL Server FullText Search Service must be running as a pre-requisite forServicePRO Search Engine FunctionalityOperating System[Microsoft support ended January 2020]Windows Server 2008 R2 SP1 (64 bit)[Recommended] Windows Server 2012, Windows Server2012 R2, Windows Server 2016, or Windows Server 2019OtherNet BEUI, TCP/IP, IPX/SPX, SQL Server Full-Text Search Service*For the recommended operating systems and SQL Servers given above, the latest tested Service Pack isrecommended.**Windows Server 2008 R2 End of Support by Microsoft - erver-2008-r2
2 Page2.1 Database Server - Memory, Processor, Hard Disk*Recommendedrequirements in redComponents5 or lessPrivilegedUsersRAM8 GBCPUDual Core1.2GHz100 GB 500 GBStorageInternal Network100 MBps20 or lessPrivilegedUsers70 or lessPrivilegedUsersUp to 100PrivilegedUsers100 PrivilegedUsers8 GB/16 GBDual Core1.2 GHz /2 GHz100 GB - 500GB16 GB/24 GBQuad Core2 GHz /3GHz500 GB –1 TB16 GB/32 GB2 Quad Core2 GHz / 3GHz32 GB500 GB –1 TB500 GB – 1 TBDedicatedDrive for SQLDatabaseDedicatedDrive forSQLDatabaseDedicated Drivefor SQLDatabase100 MBps/1 GBps1 GBps1 GBps2 Quad Core3GHzDedicated Drive for SQLDatabase1 GBps2.1.1 Database Server Ideal Disk ConfigurationFor 50 Privileged UsersComponentsDisk 1Disk 2Disk 3Disk 4Requirements200 GB (OS, SQL Binaries, Sys DB) RAID 1200 GB SSD (TempDB)500 GB (SQL Databases) RAID 10 (Allocation Unit Size - 64K)500 GB (Attachments) SSD2.1.2. Optimizing tempdb PerformanceMicrosoft recommends setting the tempdb Database as per the following article tabases/databases/tempdb-database?view sql-serverver152.1.3. Support for SQL Transparent Data Encryption (TDE)Currently the Stored Procedures and Functions in the ServicePRO Database are encrypted except for the datain the database.Help Desk Technology has tested encrypting the data with Transparent Data Encryption (TDE) only which isbuilt-in SQL Server since 2008 (enterprise edition).For more information, please refer to the article from the link encryption?view sql-server-ver15Help Desk Technologywww.servicepro.solutions
3 PageWeb Server*Recommended requirements are in red.It is strongly advised that the Database Server and the Web Server are hosted in the same local area network inorder to achieve optimum performance.ComponentsRequirementsIISOperating SystemDisplayDisplayIIS 7.0 and above[Microsoft support ended January 2020]Windows Server 2008 R2 SP1 (64 bit)**[Recommended] Windows Server 2012, Windows Server2012 R2, Windows Server 2016, or Windows Server 20191280 x 768 or higher resolution / 1920 x 1080 ResolutionWindow Installer 4.5Setup will install the following software if it is not already installed:Microsoft .NET Framework 4.8*For the recommended operating systems given above, the latest tested Service Pack is recommended.**Windows Server 2008 R2 End of Support by Microsoft - erver-2008-r23.1 Server Memory, Processor, Hard Disk*Recommended requirements are in redComponents5 or less PrivilegedUsers20 or lessPrivileged UsersRAMCPU4 GBDual Core 1.5 GHz8 GBDual Core 1.5StorageInternal Network3 GB available100 MBps5 GB available100 MBps/1GBps70 or lessPrivileged Users16 GBQuadCore 2GHz10 GB available1 GBps100 PrivilegedUsers16 GB2 QuadCore 2GHz10 GB available1 GBpsSpecial Case (Database & IIS on the same Server)When there are 5 or less Privileged Users, you can opt for having the Database and IIS on thesame server.ComponentsDatabase & IISRAMCPUStorageInternal NetworkHelp Desk Technology16 GBDual Core 2 GHz100 GB - 500 GB (Dedicated drive for SQL Database)1 GBpswww.servicepro.solutions
4 PageClient System - OS, Processor, Browser RequirementsComponentsMinimum RequirementsRecommended RequirementsComputer Processor1.6 GHz Processor or higher(with 50% or less CPU usage)2GHz Dual Core Processor3GHz Single Core Processor orHigher (with 50% or less CPU usage ineither case)8 GB Ram or higher (2 GB available free forServicePRO application usage)Memory2 GB Ram or higher (needs tobe available free forServicePRO application usage)Hard DiskDisplay200 MB available space on the 200 MB available space on the system drivesystem drive1280 x 760 resolution or higher1920 x 1080 resolution or higherOS/Desktop/BrowserPlease refer to section 5.1 and subsections.5.1 Client System – OS, Desktop, Browser, Display RequirementsComponentsOS/Desktop/BrowserDisplayEnd User RequirementsPlease refer to “ServicePRO Web”section1024 x 768 resolution or higherSupport Technician RequirementsPlease refer to “ServicePRO” section1920 x 1080 resolution or higher5.1.1 ServicePROServicePRO Desktop is a Windows application and does not require a browser to run. ServicePRO supportsfollowing operating systems (32-bit and 64-bit):SL. NumberOperating System1.2.3.Windows 10Windows 8.1 DesktopWindows 7 SP1 [No longer Supported]4.5.6.7.8.Windows Server 2019Windows Server 2016Windows Server 2012 R2Windows Server 2012Windows Server 2008 R2 SP1***For the recommended operating systems given above, the latest tested Service Pack is recommended.**Windows Server 2008 R2 End of Support by Microsoft - erver-2008-r2Additionally, ServicePRO can be run in Internet Explorer 11 on the above operating systems with the followingsettings:1. Reset Securitylevel for all zones to default level2. Add the ServicePRO Web Portal URL to the Trusted Sites3. Disable the Protected Mode for Trusted SitesHelp Desk Technologywww.servicepro.solutions
5 Page5.1.2. ServicePRO Web5.1.2.1. Client System – Desktop – Supported Operating System & Browser*The plus ( ) sign denotes browser versions above the stated are all compatibleSL. NumberOperating SystemBrowser1.Windows2.MACInternet Explorer 11,Firefox 36.0 ,Chrome 41.0 ,Safari browser (for Windows) Version 5.0 Safari browser 8.0 Chrome 41.0 ,Firefox 36.0 5.1.2.2. Client System – Supported Mobile Devices* The plus ( ) sign denotes OS versions above the stated are all compatibleSL. NumberMobile Devices1.2.3.4.Apple IOS 4.0 Android 4.0 Blackberry 10.0 ; UntestedWindows Phone 8.0 5.1.3. End User Web Portal (Legacy version)* The plus ( ) sign denotes browser versions above the stated are allcompatibleSL. Number Operating SystemBrowser1.Windows2.3.MACLinuxIE8 , Firefox 3.6 , Chrome 12 , Safari browser for PC 5.0.3 ,Opera Browser 11.0.1 Safari 4.0.5 , Firefox 3.6 , Chrome 12 Firefox 3.6 , Chrome 12 5.1.4. Mobile Portal (Legacy version)* The plus ( ) sign denotes OS versions above the stated are all compatibleSL. NumberMobile1.2.3.4.Help Desk TechnologyApple IOS 4 Android 2.3 Blackberry 6 Windows Phone 7.5 www.servicepro.solutions
6 PageMail ServerEmailSupportedEmail ServerSupportedEmailProtocolSupportedMicrosoft Exchange 2007 SP3 (Limitation: Embedded images will not work withServicePRO’s Calendar Synchronization from Outlook to ServicePRO.)[Microsoft support ended April 2017]Microsoft Exchange 2010 SP2 Rollup 6 [Microsoft support ended October 2020]Microsoft Exchange 2013Microsoft Exchange 2013 SP1Microsoft Exchange Server 2016Microsoft Exchange Server 2019Office 365 - Microsoft Exchange OnlineEWS, POP3/SMTP, IMAP/SMTPCalendar Synchronization7.1. Granting Application Impersonation role on Exchange 2013 or ureimpersonationScreen Sharing ServiceThe port # that is used to configure Screen Sharing Service should be open in the server where theservice is hosted [the default port than can be used is 5900].Help Desk Technologywww.servicepro.solutions
7 PageAppendix9.1. Internet Explorer Prerequisites while running ServicePRO in BrowserWhen you need to copy and paste rich text features, such as image, table or formatting, from an emailor a document into a Memo, you must ensure that certain Internet Explorer Options are set.Note: This topic is only applicable when the user intends to run ServicePRO from Internet Explorer. Thesesettings are not required if the user is running the ServicePRO Desktop application.1.2.3.4.5.6.7.8.9.Close all the Internet Explorer instances currently open.Open only one Internet Explorer Window.Go to the Internet Options.Select the Security tab.Click on Reset All zones to default level.Click on the OK button to close the Internet Options.Open the Internet Options again and go to Security tab.Select Trusted Sites, and uncheck Enable Protected mode.Click on Sites.Help Desk Technologywww.servicepro.solutions
8 Page10.Add the ServicePRO Portal URL to the Trusted Sites.NOTE: If you click Require server verification (https:) for all sites in this zone, then you must usehttps://Help Desk Technologywww.servicepro.solutions
9 Page11.12.13.14.15.Click Add. The website is now in the list of websites for the zone’s security settings.Click Close.Click on the Apply button in the Internet Options window.Select OK in the security prompt that is shown.Then, click on OK button in the Internet Options window.Help Desk Technologywww.servicepro.solutions
10 P a g e16.17.Restart Internet Explorer: Close all the Internet Explorer instances that are open on your computer.Re-open to verify that all above settings have taken effect.9.2. SSL Support in ServicePROServicePRO can use SSL to transmit data back and forth between the client and IIS server whenconfigured in the IIS. All connections from the application will use SSL on both ends, thus ensuring asecure connection.Help Desk Technologywww.servicepro.solutions
Windows Server 2008 R2 SP1 (64 bit) ** [Recommended] Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, or Windows Server 2019 Other Windows Installer 4.5 . SQL Server 2012 (Express, Web, Standard and Enterprise Edition) SQL Server 2014 (Ex
In order for the browser to pass the Windows user credentials for the user currently logged in, the following settings should be adjusted: 1. Under in your browser's Internet options, navigate to: Tools Internet Options Security (tab) and select Trusted Sites then click on Sites. Add the website for ServicePRO Web to your Trusted Sites list.
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XBox 360 specs: Triple core 3.2 GHz processor 512MB of memory, 10MB of graphics memory Only DirectX 9 compatible PS3 specs: Cell Processor (can be thought of as multi-core) 512MB of memory (256MB for graphics). No dedicated (on board) graphics memory OpenGL ES 2.0 compatible Wii specs:
ASTM E1417 Level IV sensitivity, SAE-AMS-2647 or NASA-approved internal specs-RT: ASTM E1742 or NASA-approved internal specs minimum sensitivity shall be 2-1T film density shall be 2.5 to 4.0 beam axis within /-5 degrees of crack plane orientation-UT: ASTM E2375 or NASA-approved internal specs
Piping projects in AutoCAD Plant 3D use spec files that you create in the Specs and Catalogs Editor to provide information about piping components and routing priorities. To begin routing pipe and inserting parts in AutoCAD Plant 3D, you first load a spec file in a piping model. Several sample spec files are provided with the Specs and Catalogs .
aliments contenant un additif alimentaire des dispositions des alinéas a) et d) du paragraphe 4(1) ainsi que du paragraphe 6(1) de la Loi sur les aliments et drogues de même que, s'il y a lieu, des articles B.01.042, B.01.043 et B.16.007 du Règlement sur les aliments et drogues uniquement en ce qui a trait
