Design Thinking Idealab Spring 2018

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Spring 2018

DesignPrinciples ofThinkingThinking Like a DesignerFrom Idea to BusinessDan Harel, Adjunct Professor, Industrial Design, Rochester Institute of Technology, 2018 For education purposes only

Design ThinkingAn inclusive and creative methodologythat promotes user understanding andcollaborative product developmentprocess to solve problems---------But, it wasn’t always like this as userfeedback and participation was never anaim of the industrial revolution

Design ThinkingMany consumer and commercial designswell into the 20th Century displayedinsufficient consideration for user needsEarly 20th Century Household& Office equipment

Design ThinkingA user-centered approach that considersuser-understanding and user experienceas fundamental components for creatingValueA proven and repeatable process leadingto useful solutions that are inline withorganization vision or strategic intent

Design Thinking Thinking like a designerAn integrated approach to problem solvingTechnology Design ArtRational &AnalyticalIntuitive &Emotive

Design Thinking A Problem Solving MethodologyAT A GLANCE12InitialproblemdescriptionResearchBy end user,customer, ororganization User Technology Business345Design Brief &reframedproblemdefinitionIdeation & synthesisVisualization &storytellingIterativeprototypingTesting &refinementA problemworth solving Strategic directions Criteria forselecting topsolutionsFrom handsketches todetailedillustrationsCreation ofmany optionsVerify needsare met: User Technology BusinessSteps not proportionally spaced out in process diagram67

Design Thinking Product Ideation ModelBest innovation opportunitiesIdeas relating to specific user, market &technologiesRequirements BusinessCould the idea asibilityPossibilitiesCould the idea be made?Needs & DesiresCould they be identifiedand addressed?

Design Thinking Basis for Good DesignDesigners are responsible for creatingsolutions centered on the user’s experience,context, and on promoting human valuesUserNeeds & Desires ContextualEnvironment & situation needs ExperientialUser emotive needs HumanisticPromote human values

Design Thinking Selecting the Right OpportunitiesIdeasNeeds (filters)User needs & desiresBusiness requirementsTechnology possibilitiesUnfit opportunities(many)Relevant opportunities(few)ProductCommercialization

Design Thinking Initial ResearchWhat questions should be asked in theinitial research? User characteristics, needs & desiresContext/environment characteristicsBusiness viability (target market)Technology feasibility & possibilitiesCompetitive benchmarking

Design Thinking User Needs & DesiresTypical QuestionsGoals Who is the intended user(s)for my product? To become familiar with thelifestyle and relevantenvironments of the intendeduser What physical characteristicsor other attributes bestdescribe this person’s life? What are the activities thisuser is mostly involved with?Methods ObservationsInterviewsData collectionDocumentation (illustrations,photography) To identify and understandspecific problems To identify and understandspecific needs (explicit andlatent)

Design Thinking Context & Environment Interviews relating to theusage of the space: What are the characteristics of- Routine or special activitiesthe space or situation the- What works well and notproduct is intended for- Real needs and challenges(interior/exterior,- Wishes and desirescommercial/residential, social Documentation (illustrationsinteraction)and photographs)MethodsGoals Personal visit to user’s To become familiar with theenvironmentintended space the product Observation of condition andwill be operated incharacteristics To identify environmental Observation of what users doattributes that should bein this spaceconsidered in the design of theproductTypical Questions

Design Thinking Business ViabilityTypical QuestionsGoals What is the intended targetmarket for the product? To become familiar with thecohort and the market youare designing for, includingtheir lifestyle anddemographics What are the characteristicsof this market? What other markets mightalso be interested in thisproduct or its variations?Methods Market research (multiplesources) Data collection Documentation To identify specific challengesassociated with this market To identify specific needs orwants essential for businesssuccess (explicit and latent)

Design Thinking Technology FeasibilityTypical Questions What are the most importanttechnologies that should beconsidered to enable theproduct to function What are their mostimportant characteristic,benefits and downsides How easy/difficult it would beto acquire the technologies ofinterest?Methods Research and data collectionbased on the product’sfunctional needs Technical diagrams,illustrations and images Intellectual property (IP) Usage in other productsGoals To ensure functionalspecifications and estimatedproduct cost are understood To ensure the design can bemanufactured to perform asintended To identify challenges thatmight prevent a timelydevelopment (such asdeveloping new technologies)

Design Thinking Competitive BenchmarkingMethod: Evaluate & Compare Select a few consumer products from a similar product categorymade by different makers Analyze your selected products based on specific categories /questions (see previous pages)PHOTOCATEGORIES / QUESTIONSTarget marketEnvironmentTechnologyOther categories / questions ------- --------PRODUCT 1PHOTOPRODUCT 2PHOTOPRODUCT 3

Design Thinking Recommended PublicationsThinking like a designer - from idea to business Change by Design: How Design Thinking TransformsOrganizations and Inspires Innovation (Tim Brown) Design Thinking: Integrating Innovation, Customer Experience,and Brand Value (ebook) (Thomas Lockwood) The Art of Innovation: Lessons in Creativity from IDEO (TomKelley) Design Thinking for Strategic Innovation: What They Can’t TeachYou at Business or Design School (Idris Mootee) Design Thinking Process & Methods 4th Edition (Rob Curedale)

IdeaLab Team PresentationsPlease attend to the following requirementsfor your IdeaLab presentation:

IdeaLab Spring 2018 Problem area original title Problem area new title (if different) Problem statement/definition1st page of presentation shouldinclude this informationandOne image of your finalconcept design Team members information:- Full name- College/department- Year at RIT- Email contact Team advisor (client)- Name email contact Team coach (RIT faculty)- Name email contact

Project Requirement (each team) Original problem description (customerrequirements)Follow this simplified DesignThinking process to research,organize and present your conceptsolution.Use as many pages as necessary User profile/needs and desiresContext/environment characteristicsTarget market/business viabilityTechnology feasibility and possibilitiesCompetitive benchmarking Refined/reframed problem definition Brainstorming ideation and synthesis(record of all ideas) The “winning” concept solution (sketchesor CAD) and anticipated resources Experimental 3D prototypes (images) Documentation: Google doc/presentation

Design Thinking Recommended Publications Thinking like a designer - from idea to business Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation (Tim Brown) Design Thinking: Integrating Innovation, Custo

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