Student Advice And Support Service Your Money Matters!

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Student Advice and Support ServiceYour MoneyMatters!www.lboro.ac.uk/sass

YOUR MONEY MATTERS!QUIZIntroductionQuiz:This guide is brought to you from the Student Advice and Support Service.Your money matters to you, and to us! This is why we have written this guide tohelp you help yourself when it comes to your money.You will find lots of information and advice to help you through your time atuniversity. We also have a Learn module for you to enrol on, which gives youinteractive quizzes, videos and links to other sites. It is called Your MoneyMatters! Becoming Financially Capable.Please browse through this guide, visit the Learn module (only available toenrolled students) or look at our website.We hope this helps you on your way to becoming financially independent.Are you financially astute or destitute?1. What is a budget?a. Something the Chancellor does every year with a little redsuitcase.b. An estimate of income and expenditure over a set periodof time.c. Something I don’t have time for!2. What money should you count as income whenbuilding your budget?a. Money I earn from a job (wages).b. Money from parents/family.c. Money from student loans, grants, bursaries, parents,wages etc.3. What money should you count as expenditurewhen building your budget?a. Items bought with cash.b. Items bought with debit or credit cards.c. Amount of money spent – by whatever means.4. Which do you consider to be essential items ofexpenditure?Contentsa. Nights out in the Union and town.b. Rent, food, utilities, course materials.c. Sporting/society events.Quiz: Are you financially astute or destitute?01Your relationship with money02How to build a budget04Banking and you07Credit referencing09Debt11Scams and identity theft12Glossary14Quiz answers: Are you financially astute or destitute?165. Which do you consider to be non-essential itemsof expenditure?a. Nights out in the Union or in town.b. Rent, food, utilities, course materials.c. Sporting/society events.6. What can you do if you find you do not have enoughmoney to pay for essential expenditure?a. Ignore the problem, things will work out eventually.b. Have a look at your budget (if you have one!) and work outwhere you have gone wrong.c. Find ways to increase your income.7. What is the difference between a credit card and adebit card?8. What is an authorised overdraft?a. Credit facility agreed with your bank which allows youto take more money from your current account thanyou actually have. The money has to be repaid andfees may be charged until it is. The facility can be withwithdrawn by the bank.b. Credit facility that any student can get from theirbank that allows you to take more money from yourcurrent account than you actually have. The moneydoes not have to be repaid until after graduation andno fee will be charged.c. A reliable source of income.9. What is the difference between a StandingOrder and a Direct Debit?a. There is no real difference; they are both convenientway of making regular payments.b. A direct debit is set up by you for a set amount andyou are in control of the payment. A standing orderis set up by the company and they control how muchmoney they can take from your bank account.c. A standing order is set up by you for a set amount andyou are in control of the payment. A direct debit is setup by the company and they control how much moneythey can take from your bank account.10. Who offers a free, confidential and impartialservice to help you with your finances while atUniversity?a. My friends.b. The Loughborough University Student Advice andSupport Service.c. My bank.d. My landlorde. Student Finance England.f. All of the above.Check youranswers onpage 16a. Credit card – a credit facility that incurs interest and hasto be paid back monthly. Debit card – money spent comesdirectly from your current account.b. Debit card – a credit facility that incurs interest and has tobe paid back monthly. Credit card – money spent comesdirectly from your current account.c. There is no real difference; they are both a convenient wayof paying.www.lboro.ac.uk/sass01

YOUR MONEY MATTERS!YOUR RELATIONSHIP WITH MONEYYOUR MONEY MATTERS!YOUR RELATIONSHIP WITH MONEYYour relationship with moneyAs a young adult your relationship withmoney will still be quite new. You need to beable to understand the basics of finance andfinancial systems in order to learn to manageyour money confidently, and make it work foryou, rather than ruling your life.When you have mastered the art of budgeting and understandhow finances work in our society, you will be well on your wayto becoming financially capable!People fall into different groups when it comes to managingtheir money. The Money Advice Service identifies threegroups of young adults. Which one describes you best? P lanners have clear financial goals and support thesegoals by making plans to achieve them. If you are a planneryou will be confident in managing your money and inmaking financial decisions, and you are less likely to befinancially dependent on your parents/family. In terms ofattitudes, you are most likely to recognise that saving forthe longer term is important. Even on a student income,you will be trying to put some money aside for a rainy day. Dreamers have financial goals for the future but generallydo not have plans in place to achieve those goals. If youare a dreamer you will be less confident in managingyour money and making financial decisions compared toPlanners, but more confident than Drifters (see below).You are aware of the need to save, but unable to achievethis goal as your money seems to slip away from you.You are also aware that you need to achieve financialindependence from your family, but are not there yet. Interms of attitudes, you might be likely to feel anxious aboutyour financial situation, but are astute enough to seek helpfrom others such as a family member or an adviser. D rifters are the group least likely to have any financialgoals for the future. If you are a Drifter, you will be veryunconfident when it comes to managing your money andmaking financial decisions and most likely to be financiallydependent on parents. You have no idea what money youhave, or what you need and often will spend money onnon-essential items rather than follow a budget. Until thisspending habit becomes a problem (for example, you arenot allowed to progress onto the next year of your coursebecause you have not paid your accommodation), you areunlikely to look for help, because you are not aware thatyou need it!So what are financial goals?When you are living on a student loan the thought of having afinancial goal may seem like a bit of a joke!However, if you think of a goal in the following terms, it mayseem less ridiculous: I will spend some time really understanding what money Ihave to live on. I will work out how much I have for a night out, and thenonly spend up to that amount. I will plan my meals in advance for a whole week, and nothave a take-away! I will shop with a list and not deviate from it. I will not impulse buy. I will not go into my overdraft this month. I will remain at least 50 under my overdraft amount.These are small, achievable goals that you can set yourself,which start to put you in control of your money and are thestart of good habits that can last you a lifetime.This might sound quite daunting, especially if you are in thedrifter category, but you don’t have to accept that label forever,it is not set in stone, you can change!Financial goals are great, but what you really need, so you canset realistic goals, is a good foundation for your money youneed to build a budget (see next page).—“You must gain control overyour money or the lack of itwill forever control you.”—Dave Ramsey (American Business man)0203

YOUR MONEY MATTERS!HOW TO BUILD A BUDGETYOUR MONEY MATTERS!HOW TO BUILD A BUDGETHow to build a budgetBuilding your budget is a process.The essentials – absolutely mustbe paid!RentWe suggest: Halls – self-catered 120/wk for 39 weeks food laundry (for 39 weeks) Halls – catered 160/wk for 39 weeks food for weekends laundry (for39 weeks) Private rented house 80/wk food laundry utilities insurance (for52 weeks) Start by understanding your income Next look at essential expenditure Finally, work out what non-essential purchasesyou tend to make.Be honest with yourself about how much youactually spend on these things. If you really don'tknow, keep a track of all your spending for a weekor two, it can be a real eye opener.Your budget /wk Start with the foundations – Your income which will be different to anyone else’s. Write down all the money you have got comingin, keep the figures weekly, monthly or termly –whatever suits you best. Do you need to stretch your money over theholiday periods as well? Type of income Student grants (pre-2016 students) Bursaries/scholarship Family support Wages Welfare benefits(not available to most students) Any other source of income Total income04 LeisureGoing out, sport clubs, gym memberships etc.We suggest 20/wkThis is a tricky one, you want to be social, you want to get fit,but can you afford it? Plan your budget carefully and you canhave guilt-free nights out.Your budget /wkYour budget /wk—“Money is a good soldier,and will on.”—William Shakespeare,The Merry Wives of Windsor TravelUtility billsWater, gas, electricity, TV, Broadband. We suggest 6-10/wk for 52 weeks.Shop around for the best deals.Your budget /wk ( 0 if in halls)Could also be classed as an essential if you live away fromLoughborough and have to travel in for lectures.We suggest 5-10/weekIt’s not necessary to have a car in Loughborough, but when youneed to travel book train tickets well in advance, use a railcard,use coaches instead or lift share with other students.Your budget /wk PhoneYour budget /wk You need to take out contents insurance if you live off campus in aprivate house. We suggest 2-5/wkCheck if you are covered by your parent’s insurance, if not you willneed your own – don’t accept the first quote though.Your budget /wkOther expenditureSuch as haircuts, presents, take away coffee, impulse buys!We suggest 5/weekKeep this category to a minimum! Planning ahead is the key forpresents (you know when that birthday is coming up), haircutsetc, coffee is cheaper made at home, and impulse buys just don’t!InsuranceStudent Maintenance LoanWe suggest 5-10/week (over 52 weeks)Try shopping in charity shops, or swap outfits with friends forvariety (remember to give them back though!).We suggest 5-10/week (less if you live in private rented house with ownwashing machine).We suggest 5/wk (for 52 weeks).Check your tariff and make sure you are getting the best deal – don’treplace your phone each time your contract ends! You can get a SIM onlyfor as little as 7.50/month – shop around.Amount per g where your money comes fromand where it goes helps you to stay in control ofyour finances. Burying your head in the sand isnot really an option!Now have a look at what you might spend onthose nice-to-have but non-essential items.Your budget /wkWe suggest 30/wk if feeding yourself – less if in a catered hall.Learn to cook, plan ahead and shop with a list, go to cheaper supermarkets,shop later at night to get the reduced items, cook in bulk and freeze meals,use leftovers – don’t waste a morsel!Your budget /wkIncomeThe non-essentials – can livewithout if you have to!Your budget /wk Now do the sums If your final amount looks healthy, move on toplanning your goals. If your final amount is depressing, look again atyour expenditure, what can you reduce? Can you increase your income? Still at a loss; come and see an adviser for help.Course costsWe suggest 10/wk but this depends on your course, some will beconsiderably more. Buy second hand books from students in previousyears, or better still get books from the Library.Your budget /wk Total essential spending Total non-essential spending Total income – minusTotal essential spending – minusTotal non-essential spending /– 05

YOUR MONEY MATTERS!HOW TO BUILD A BUDGETYOUR MONEY MATTERS!BANKING AND YOUBanking and youWhat sort of budget?Don’t fall into the trap of delaying your budgetbecause you don’t know how to create it. You canmake your budget as simple or as fancy as you like.You can use: a pen and paper, an excel spreadsheet, an app, or an all singing all dancing specialised piece ofsoftware.We have links to all of these things (except for thepiece of paper!) on our website.It is not the style of your budget that is important,it is the substance; as long as you know what ishappening to your money, and what you have left tospend.Flexibility is also important – you might get carriedaway one night and overspend, that’s not a reason togive up and blow what you have left. Go back to yourbudget, and make an adjustment. You might have tostay in next week instead, or you might have to tellyour mum you won’t be buying her a birthday presentafter all – getting back on track is all that counts!So, now you know how to create a budget, and wehave given you all the tools you need via our website(you can even come into Student Services and ask fora pen if you don’t own one!), there is no excuse. Sitdown and start working out your money.If you get stuck or you really do feel overwhelmedthat is fine; we are here to help. Make an appointmentto see one of our advisers – we can sit down with youand make it all less complicated.As a student, you will receive most ofyour income on a termly basis. It can betough managing your money over sucha long period of time. Try to pay for yourlargest commitments, for example yourrent, up front for the term. If your rent isdue monthly, and you have other monthlycommitments such as utility bills or a mobilephone contract, ensure that you have setaside enough money to cover these for thewhole term before you calculate how muchyou can spend on having fun.06It is almost impossible to be a studentand not have a bank account, so we areassuming you have one by now. But is it theright account for you and do you know whatit all means?A basic bank account – If you have a poor credit score (moreabout that later) or are an international student, this willbe the account for you. As the name suggests, they are verybasic, with no additional facilities such as an overdraft. Youwill need a form of ID and proof of address to open one.Most high street banks offer this type of account.A student bank account – These offer incentives to attractnew customers, including things like an agreed overdraftlimit (see glossary for an explanation of terms used) or arail card. The trick with these accounts is to get the rightone for you that give the best deals – don’t fall for the firstoffer, shop around. You will need ID and some proof thatyou are actually a student before you can open one of theseaccounts. You will have to have a credit check prior to beingaccepted for an account. If your credit score is poor, youmight have to resort to a basic bank account.Graduate bank account – Banks love new graduates, soagain you need to shop around to get a good deal for you.Don’t remain loyal to your current bank if there is a betteroffer elsewhere!We recommend you visit the Money Saving Expert websitefor up to date comparisons of all of these types of accounts.Banking termsYou really need to understand some banking terms in orderto get the most from your bank and not get caught out. Wehave added a full glossary at the end of this guide, but wethink the following are important enough to have a separatesection.Debit card – Most basic and student bank accounts comewith a debit card. This lets you pay for goods in shops anddraw out cash as long as you have money in your account ORhave an agreed overdraft. Pay for items from money (or overdraft) in bank account. Interest may be charged on the overdraft but otherwise, nointerest charges. Fees are only charged if this applies to the bank account.Credit card – These will only be given to people with agood credit score and you are effectively borrowing moneywhen you use it. With a credit card, you have a credit limit(which the bank determines according to your income andyour credit score). Each month you have to pay a minimumamount off your balance (they will send you a monthlystatement). Any remaining balance is likely to be subjectto interest charges, which means you will pay more for theprivilege of using the card. Some cards also have monthly/annual fees. Borrow money to pay for items Accrues interest if full balance is not paid by nextstatement date. May charge fees.Direct debit – This can be set up between your bank and anorganisation you want to pay, for example a utility or phonecompany. The company you are paying is able to ask for anysum of money. You have to remember to cancel a direct debitor you could end up paying when the contract has ended. Youare protected by the direct debit guarantee when you use thismethod of payment.Standing order – You set this up via your bank and choose theamount you want to pay to another person or organisation.This is the best method to pay a landlord or letting agent,as you have control over the amount and the duration of thepayments. You need to cancel them, or set a time limit on thepayments, to avoid over paying. As you are in control, there isno guarantee for a standing order.07

YOUR MONEY MATTERS!BANKING AND YOUYOUR MONEY MATTERS!CREDIT REFERENCINGCredit referencingBanking security and fraudComplaints about banksBanks have a duty of care to protect your money, but you haveto play your part too. Don’t use easy-to-guess passwords Don’t share PIN numbers/passwords, or let friends borrowyour card. Be cautious at cash points – shield your PIN. Be alert to online or phone scams – your real bank willnever phone or email you asking for your password/PIN. Password-protect your phone and other devices where youuse online banking. Contact your bank if you spot any unauthorised transactionson your account. REPORT ANYTHING SUSPICIOUS to your bank or to ActionFraud (online fraud and cybercrime reporting centre).If you are unhappy about the service the bank has given you orfeel they have discriminated against you, then they will have acomplaints procedure you should follow. Approach your bank and ask for them to resolve the problem. If you are not satisfied with their response ask for a copy oftheir complaints procedure. Follow the procedure and make sure they do too! If you are still not happy, make a complaint to the FinancialOmbudsman.We have more information on our website about makingcomplaints in general.Credit referencing is the unseen part offinance that no one really understands andvery few people consider when makingfinancial decisions. It lurks in the backgroundand is totally ignored until a bad credit scoremakes it rear its ugly head and messes up allyour plans!Making friends with credit referencing is the only way forward,and to do this you have to understand it, at least the basicsanyway.What is credit referencing?You leave a history with every financial transaction that youmake, and this history is collected by three credit referencingcompanies (Experian, CallCredit and Equifax). They also keepinformation about where you have lived.When you apply for credit or a contract (such as phonecontract, store cards, car insurance, credit cards, bankaccount, tenancy agreement) the company you are applying towill ask one or more of these credit referencing companies forinformation about you. They will be checking:How to build/improve your credit scoreSometimes students have a low credit score because theyhave not used any financial products in their own namebefore. This might be because they had no need whilst athome or they have come from abroad. Y ou can (and should) view your credit file for each of thecompanies – it may be different as they all keep differentinformation on you. They all work slightly differently soyou will need to visit each of their websites to access youraccount. You may have to pay a small charge to see your accountbut if can be worth it if you then discover the informationthat is giving you a low score is incorrect. You can ask them to change any incorrect information. Once you have a ‘baseline’ score, you will know if youneed to work on it or just carry on the way you are going.999 is the best score you can get – always aim for thisnumber.It will take a bit of time and patience but you can build yourscore, or improve a bad one by doing some or all of thefollowing: Make sure you are on the electoral register if you are Y our address – it helps your score if you are on the electoralentitled to vote in the UK. (If you are not entitled to voteregister (assuming you have a right to vote in the UK)you can contact the credit referencing agencies and have Your credit history – How you have managed accounts inthis noted on your account)the past e.g. have you been late paying your phone contract, Open a bank account in your own name and do not allowor have you exceeded your overdraft without permission.it to become overdrawn without the bank’s authorisation Your current credit management – Are you still having(you will need to know and understand your income andproblems paying bills on time? This might include utilityexpenditure for this – see, it is all linked!)contracts for gas, electricity, water and internet. If you have a phone, make sure the contract is in your Links to other people – If you have had a parent act as aname and not your parents, or another person. Pay asguarantor, or opened a joint bank account with anotheryou go does not count here – sorry!student (not a good idea!) then they will be linked to your Set up one or two direct debits – this could be yourcredit account. If they have a bad credit score, this canphone contract and maybe to a utility company (weaffect you.don’t recommend paying your rent in this way), or a gymmembership. Then make sure there is always enoughAs you use more financial products, your credit file will grow.money in your account – this is essential.If you manage your finance well this will be beneficial to If your score is good enough – get a credit card andyou, but if you default on payments, get into arrears with anmake SMALL purchases on it that you can pay off in fullaccount, or have a County Court Judgement against you, yourevery month. (Once you have improved your credit scorecredit score will fall and you will find it hard to get any newhide it away or close the account so you are not temptedproducts. This could include a new tenancy agreement asto use it except in emergencies, or when your incomeletting agents will always run a credit check on you to see ifincreases).you are likely to pay the rent.Keep a regular check on your score – you should start tosee it improving.—‘Money, money, money, must befunny in a rich man’s world’—Abba08We have more information and interactivematerial for you on our Learn Module –Your Money Matters!Becoming Financially Capable.Log onto your Learn account and enrol now.09

YOUR MONEY MATTERS!CREDIT REFERENCINGYOUR MONEY MATTERS!DEBTDebtHow long does your credit historylast?Information is kept on your credit file for six years.When you apply for any type of credit the companywill search your credit file and this search willremain on there for 1 year. If you apply for too muchcredit it will look suspicious for other companies,they might consider you to be desperate for money,or they might become suspicious of fraud. Beforeapplying for any type of financial product, researchit carefully and only apply for what you need.Being turned down for creditIf you are turned down for any financial productbecause of your credit score (including a tenancyagreement), ask the company who did the searchwhy they turned you down and which creditreferencing agency they used. You might then needto check your file with this company if you think theinformation could be incorrect.Many of us get into debt at one time oranother. Most credit is debt, but it is whenthe debt is out of control that you need totake action and probably get help.Debt brings out the emu in all of us! Even money adviserssometimes bury their heads in the sand when it comes totheir own finances.Some debt is inevitable – your student loan for example.This is manageable debt. The sort we are talking abouthere is the type that will cause you problems either now, orfurther down the line.The first rule with debt is to get help! Things will get out ofcontrol if you don’t manage it now.We have experienced advisers trained in debt issues who canhelp you. It is free and confidential. They can also advise youon the possibility of applying to the university Hardship Fund.Student debt usually manifests in the form of excessiveoverdrafts (usually unauthorised by the bank), credit cards,rent arrears, pay day loans, owing friends or family money.It might not be related to your credit score at all,companies can refuse your application for otherreasons as well.Credit repair companiesNever be tempted to turn to so-called credit repaircompanies. These companies claim to be able toget rid of negative information from your creditreport in return for a fee. But they can’t do anythingyou can’t do yourself for free. Many credit repaircompanies will fail to ‘repair’ your credit report.In fact, some may make matters worse. Some aresimply loan sharks and will offer you a loan at avery high interest rate. Don’t take it.Managing your credit accountsMake sure you do manage any credit you havecarefully and if you know you are getting into financial difficulties then seek help soonerrather than later. As a student, you can get freeconfidential and impartial help from us. Once youhave graduated you can use your local CitizensAdvice Bureau, or other advice agency.—‘It’s not about themoney money money’—Jesse J1011

YOUR MONEY MATTERS!SCAMS AND IDENTITY THEFTYOUR MONEY MATTERS!SCAMS AND IDENTITY THEFTScams and identity theftScams are a fact of life these days andmade increasing popular because of theinternet. Students are just as likely to betargeted by scammers as any other groupin society.Some of the ones we see on a regular basis are:Identity theft T he house that does not exist! Paying ‘rent’ or adeposit for a house you have not actually visitedis a common scam – we have seen students losehundreds of pounds on this scam! Pay nothing untilyou have seen the property, and had your contractchecked. Student Finance email – many students have beentricked into giving all of their bank details andpasswords to scammers by clicking on a link to theirstudent finance account. Never follow dodgy links inemails. If you are concerned, go to your account viathe normal portal on the GOV.UK website. The friend in need abroad – Yes, people still fallfor this one! Check first that your friend is actuallyabroad and NEVER send money via a money transfershop without actually speaking to the person, whosays they need it, first. Computer virus – if someone rings you and says theycan check your computer for a virus PUT THE PHONEDOWN! Take your computer to IT services in thelibrary if you are worried about it. Immigration officials – No one from the UK HomeOffice will ever ring you and ask for money overthe phone. If you get this call, even if they soundconvincing, come and see an adviser. We have adedicated phone line to the UKVI and we can check allyour immigration matters for you. Secret shopper – If you are offered money to pay acheque into an account, then draw funds out (keepingsome for yourself), it is probably a scam. There aremany variations on this scam, but basically you willget left with a huge hole in your finances.Identity theft is when someone uses informationthey have about you to gain money or otherbenefits.You can help to protect yourself by: K eeping your personal details off the internet –check your social media accounts, can peoplesee your date of birth, your phone number, youraddress? Remove them now, and make youraccount private. Shred paper documents or letters with yourname and address (or other identifying details)on them before putting in the bin. Keep passwords to yourself and change themoften. If you live in a shared house, keep all financialinformation hidden away. Do not give personal details away to callers –Keep PIN numbers secret. If you get an unusual call from a bank, do notcall them back on the number they provide.Go into your branch and check out the situationwith them. Check your bank statements often and report anytransactions you do not recognise.If you believe you have been a victim of identity theftthen speak to an adviser as soon as possible.If you think someone is scamming you, come and speakto us, or report it to Action Fraud via their website:www.actionfraud.police.uk1213

YOUR MONEY MATTERS!GLOSSARYYOUR MONEY MATTERS!GLOSSARYGlossaryBudgetan estimate of income and expenditurefor a set period of time.Pay-day loan a type of short-term borrowingwhere an individual borrows a small amount at avery high rate of interest.Credit add (an amount of money) to an accountAND the ability of a customer to obtain goods orservices before payment, based on the trust thatpayment will be made in the future.Personal loanPersonal loans are loans thata bank or other lender makes that are not securedagainst any asset such as your property. They’realso known as unsecured loans.Debit take (an amount of money) from anaccount.Credit cardMortgage a legal agreement by which a bank,building society, etc. lends money at interest inexchange for taking title of the debtor’s property –usually their house.Debit cardDebtor a person, country, or organization thatowes money.a card issued by a financialcompany giving the holder an option to borrowfunds, usually at point of sale.a card

YOUR MONEY MATTERS! YOUR RELATIONSHIP WITH MONEY 02 YOUR MONEY MATTERS! YOUR RELATIONSHIP WITH MONEY As a young adult your relationship with money will still be quite new. You need to be able to understand the basics of finance and financial systems in order to learn to manage

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