AC1200 DB User Manual - Belkin

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Wi-Fi Dual-Band AC RouterAC1200 DBUser ManualF9K1123v1 8820-01773 Rev. A00

Table Of ContentsGetting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Using Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37What’s in the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Initial Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Manually Set Up Your Internet Connection . . . . . . . . . . . . . . . . . . . . . . . 10Auto Update on Your Belkin Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Updating the Router’s Firmware via the Web Interface . . . . . . . . . . . . .Resetting the Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Restoring the Router to Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Additional Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Adding Other USB Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .USB Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Guest Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Media Server by myTwonky . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Content Filtering by Norton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Intellistream QoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .IPv6 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24252627282932Getting to Know Your Router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Technical Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Technical Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3637384142Troubleshooting, Support, and Warranty . . . . . . . . . . . . . . . . . . . . 44Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Belkin International, Inc., Limited 2-Year Product Warranty . . . . . . . . . 50Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53FCC Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Getting StartedWhat’s in the BoxInitial SetupAC1200 DB Wi-Fi Dual-Band AC RouterWhere to Place Your RouterEthernet cable (attached to router)For the best results, place the Router next to your modem inan open location, away from large metal objects and magnetssuch as those found in speakers. Raising the Router abovefloor level can improve the strength of your wireless signal.Power supply (attached to router)Network information card (attached to router)Quick Setup Guide1

Getting StartedHow to Set It UpConnect Your AC1200 DB RouterTurn off your modem by disconnecting its power supply. Somemodems have a battery backup; this will need to be disconnected atthis time as well.Connect your Router to your modem using the cable(already attached).Power up your modem by plugging in its power supply. If your modemhas a battery backup, it can be reconnected at this time; you mayneed to hold the reset button for 10 seconds.Power up your Router by plugging in its power supply.2

Getting StartedConnect to Your RouterRetrieve the network ID card from the foot of your new Belkin Router.Can’t find the card? The default network name andpassword are also printed on the foot of the Router.When requested, please enter the password(security key) provided on the card.Use your computer, tablet, or smartphone to connect tothe wireless network shown on the network ID card.When your device has connected to the Router, use a browserto visit http://router/. The router homepage will appear.For information on how to connect your wireless devices, pleasesee the “Connect Your Wireless Devices” section on page 20.3

Getting StartedIf the page does not load, then try visitinghttp://192.168.2.1 to see the router homepage.Click the “Detect my connection” button in green. (Ifyou would rather set up the Router manually, click the“set it up manually” link and proceed to page 10.)After several moments, your Router should automatically detectyour Internet connection and restart. This can take anywhere from30 seconds to 3 minutes depending on your connection type.If your Router is unable to establish an Internet connectionon its own, you may be asked to restart your modem orprovide a username and password if your connection requiresone. Follow the on-screen instructions provided.4

Getting StartedOnce your Router is online, it will determine if there is afirmware update available and offer to install it. Pleaseallow up to 5 minutes for the firmware to update.If there are no updates available, then setup will proceed.5

Getting StartedAt the next screen you will be invited to change yournetwork name and password. Re-using your previousnetwork name (SSID) and password makes connectingyour existing devices to the new router much easier.If you decide to change these settings, then enter thenew values and click “Save and Continue.” (Note: Thepassword must be at least 8 characters long.)If you changed your network name and password, make noteof it on the service card located on the foot of the Router.You will then have to connect to the new network.6

Getting StartedPlease take this opportunity to register your Router. This willhelp technical support if there is a problem with your Router.Simply complete each of the required fields and click“Complete Registration.” If you don’t want to registerright now, click “Register Later” to proceed.7

Getting StartedAt the next screen you can download optionalsoftware that was bundled with your Router.This screen shows you optional software that is availablefor your Router, such as the USB software to allow youto print through the Router’s USB port. If you wish todownload and install any of these software programs,simply click on the button appropriate for your device.8

Getting StartedUsing the WPS Button1. Start WPS Push Button Connection (WPS PBC) on yourcomputer or other Wi-Fi device that you would like to connectwirelessly to your Router. Often there will be a button for thispurpose in software that came with the device, or a physical“WPS,” “PBC,” or “Security” button on the device itself.2. Within two minutes, press the WPS button onyour Router and hold for two seconds.The WPS light (small light above WPS button) will blink blue while itlistens for your Wi-Fi device. Once a connection is established, thelight will turn blue and then go out. If a connection is not established,the light will blink amber. You may repeat the process to try again.You can repeat this process for each WPS-enableddevice you’d like to add to your network.When finished installing optional software, click“Thanks, take me to the dashboard.”Congratulations! You are now at your Router’sdashboard. Your Router is set up and ready to use.9

Getting StartedManually Set Up Your Internet ConnectionUse a browser to visit http://router/. You can also try visitinghttp://192.168.2.1/. The Router’s Welcome page should appear.Click the “Set it up manually” link. Please select the typeof connection your ISP provides. Refer to page 16 for adescription of the connection types.If the selected connection type requires additional information (suchas an ISP username and password), the system will ask you for it.At the next screen you will be invited to change yournetwork name and password. Reusing your previousnetwork name (SSID) and password makes connectingyour existing devices to the new router much easier.10

Getting StartedClick “Great, what’s next?”If you decide to change these settings, then enter thenew values and click “Save and Continue.” (Note: Thepassword must be at least 8 characters long.)If you changed your network name and password, make note of it onthe service card located on the foot of the Router. You will then haveto connect to the new network. Please refer to page 20 to do this.11

Getting StartedPlease take this opportunity to register your Router. This willhelp technical support if there is a problem with your Router.Simply complete each of the required fields and click“Complete Registration.” If you don’t want to registerright now, click “Register Later” to proceed.At the next screen you can download optionalsoftware that was bundled with your Router.12

Getting StartedThis screen shows you optional software that is availablefor your Router, such as the USB software to allow youto print through the Router’s USB port. If you wish todownload and install any of these software programs,simply click on the button appropriate for your device.When finished installing optional software, click“Thanks, take me to the dashboard.”13

Getting StartedCongratulations! You are now at your Router’s dashboard.Your Router is now set up and ready to use.The status of your Internet connection is shown inthe upper left corner of the Router’s homepage.If it does not say “Online,” troubleshootinginformation will be displayed.14

Getting StartedManually Configuring Your Router’sInternet from the DashboardTo set up your ISP connection manually, select “ISP ConnectionType” from the list under the header “WAN Settings.”15

Getting StartedDynamic ConnectionCable and fiber customers generally require a dynamic connection.Some DSL customers require a PPPoE connection. Let’s try dynamicfirst. Select “Dynamic” from the menu that appears and press “Next.”16

Getting StartedA host name is generally not required.Hit “Save.” The Router will restart.If after a few minutes your Internet Status says“Online,” you’re done! You can surf the Internet.If these steps do not work, try restarting yourmodem and repeating the process.If not, we’ll try a PPPoE connection next.17

Getting StartedPPPoE ConnectionSome DSL customers require a PPPoE connection.Select PPPoE this time and press “Next.”18

Getting StartedEnter the username and password supplied by yourInternet provider and click “Save.” Ignore the other fieldsunless required by your ISP. The Router will restart.If after a few minutes your Internet Status says“Connected,” you’re done! You can surf the Internet.If these steps do not work, try restarting yourmodem and repeating the process.19

Getting StartedConnect Your Wireless DevicesAndroid (phones and tablets)iOS1. Open the Settings app and select Wireless and Network.(iPhone, iPad, and iPod touch)2. From there, select Wi-Fi to see the list of available networks.1. Open the Settings app and select the Wi-Fi menu item.3. Select your wireless network from the list. If askedto do so, enter your network password.2. Select your wireless network from the list that appearsthere. If asked to do so, enter the network password.Mac OS XYour Mac provides a menu of available wireless networksat the right end of the menu bar.1. Click on theicon showing wireless waves.2. Select your wireless network from the list that appearsthere. If asked to do so, enter the network password.20

Getting StartedWindows 7Your computer provides a menu of available wirelessnetworks at the right end of the task bar.1. Left-click on theicon that looks like signal strength bars.2. Select your wireless network from the list. If asked,enter your network password (network key).Windows Vista and Windows XPYour device provides a menu of available wirelessnetworks at the right end of the task bar.1. Right-click on the icon that shows a computer withor two computers (Windows Vista).wireless waves (XP)2. Choose “View Available Wireless Networks (XP)” or“Connect to a network (Vista)” from the menu.3. Select your wireless network from the list. If asked,enter your network password (network key).21

ADDITIONAL CAPABILITIESAdding USB Devices22

Additional CapabilitiesAdding a DriveAdding a PrinterYou can share a USB hard drive or flash drive to your network viayour Router’s USB port. Once connected, you can share files andmusic with other computers and devices within your network.You can add a printer to your network via your Router’sUSB port. Once connected, you can print from variouscomputers and wireless devices within your network.Plug your USB hard drive into the USB port on the back of your Router.Plug your printer’s USB cable into the USB portlocated on the back of your Router.You can manually check the status of your shared drive by visitingthe USB Control Center. If you have difficulty sharing a drive on yournetwork, please see the “Troubleshooting” section of this manual.You can manually check the status of your printer by visitingthe USB Control Center, found under the Belkin icondisplayed in your system tray (Windows) or menu bar (Mac).If you have difficulty sharing a printer on your network,please see the “Troubleshooting” section of this manual.A few USB hard disks require more power than the Router’s USB portprovides. In these cases, you may notice the drive failing to come onor remaining on for a short time. If your disk has an optional powersupply, please use it while the disk is attached to your Router.Note: Each computer that will use the printer musthave both the Belkin software and the printer’s driverinstalled. If the print driver is not installed, you will beasked to install it by the Belkin USB Control Center.23

Additional CapabilitiesAdding Other USB DevicesOther USB devices may also be shared via your Router. Plug yourdevice into the USB port located on the back of your Router.Computers running the Belkin USB Control Centerwill be able to make use of the shared device.24

Additional CapabilitiesOptional SoftwareUSB Control CenterThe USB Control Center helps to manage and monitor the use ofyour USB printers, scanners, hard drives, and other devices that areconnected to your Router’s USB port and shared across your network.25

Additional CapabilitiesGuest AccessYou can allow guests to use your Internet connection withoutjoining your personal network. The network name andpassword for the guest network is located on the networkinformation card found under the foot of your Router.A person using your guest network will be able to joinwithout a password, but will be shown a login page whenthey attempt to surf the Web. They will need to enterthe guest password into this page to continue.26

Additional CapabilitiesMedia Server by myTwonkyMedia Server by myTwonky lets your Router stream music, movies,and photos to different DLNA/UPnP devices on your network.In order to use Media Server by myTwonky, you will need to inserta USB storage device with media content into a free USB porton the back of your Router. Your Router will begin to make yourcontent available to other devices on your network automatically.If you want to configure Media Server by myTwonky, visithttp://router/ and choose “Media Server.”There are several settings in the configuration page:DLNA Server:Enables or disables your media serverServer Name: The name under which other devices will seeyour contentRefresh: Re-scans your USB storage devices formedia contentShared Drives: Shows information about and status of each of yourattached drives. You can see the name of the drive, itscapacity, and whether media is being served from it ornot.When you click “Save,” your Router will save your changes.27

Additional CapabilitiesThere are four different filtering options:1. Block malicious, adult, and other non-family-friendly sites2. Block malicious and adult sites3. Block malicious sites4. No filtersIf you think a site should be added to the filtering list,submit a request at safeweb.norton.com.Content filtering may not work as intended if:1. You are connecting through a VPN router.2. You are routing traffic through a proxy server.3. You have previously visited the site and it has been storedin your cache.Website Filters. Powered by Norton4. You manually set the DNS servers on yourcomputer, tablet, or smartphone.Web filters provide a first layer of whole-home Internetprotection to guard you from unsafe and inappropriatewebsites on any device on your network.28

Additional CapabilitiesIntellistream QoSOnce complete you will see the results.Intellistream prioritizes video and gaming traffic fora better online entertainment experience.There are two ways to enable Intellistream:Run a Speed Test:In order for Intellistream to provide you the best media experience,your Router needs to know what your approximate Internet speeds are.Click “Run a Speed Test” and the test will begin.29

Additional CapabilitiesIf your Internet speed is greater than 70Mbps when downloading,Intellistream QoS will only improve your uploading experience.Refresh – This will retest your Internet speed.When you click “Save,” your Router will save your changes.30

Additional CapabilitiesManual set – This will let you set your approximate Internet speeds.If you do not know your Internet speeds, contact your ISP.When you click “Save,” your Router will save your changes.Intellistream is now enabled.31

Additional CapabilitiesIPv6 ConfigurationA new version of Internet Protocol (IP) uses a128-bit address to implement additional featuresthat are not present in current IP addresses.Contact your ISP to inquire about their support for IPv6.Pass-ThroughDevices connected to your Router can talk to each other usingnative IPv6 packets, but information will be sent to all connecteddevices. Pass-through is not efficient and is not recommended forconsistent use.32

Getting to Know Your RouterFront PanelB) W i-Fi Protected Setup (WPS) Light and ButtonAThe WPS button on the front of your Router can beused to help establish a secure connection betweenyour Router and other WPS-enabled Wi-Fi devicessuch as computers. To use WPS, refer to page 9.BThe small light near the WPS button shows what is happeningwhile you are using WPS to establish a connection.Off: IdleBlinking Blue: The Router is listening for a WPSenabled computer or other device.A) Router Status LightSolid Blue: The Router has made a secureconnection with the computer or other device.Your Router’s status is shown by the light on the front.Amber: A connection was not created.Off: The Router is not plugged into a power source.Blinking Blue: The Router is starting up.Solid Blue: The Router is connected to the Internet.Blinking Amber: The Router can’t detect the modem. Either themodem is off, is not plugged into the Router, or is unresponsive.33

Getting to Know Your RouterBack PanelABA) Modem (WAN) ConnectorC) USB PortD) Reset ButtonConnect your modem to thisport using an Ethernet cable.USB printers, disks, and otherUSB devices plugged into thisport will be shared on yournetwork. Each USB port has alight that indicates its status.B) Wired (LAN) ConnectorsOff: No USB device isconnected or the attachedUSB device is not in use.This button is used to restartyour Router in rare cases when itfunctions incorrectly. Resettingthe Router will preserve yoursettings. This button may alsobe used to restore the factorydefault settings. Please seethe Troubleshooting sectionfor more information.Blinking: Please wait tounplug the device untilthe light turns off.E) Power ConnectorConnect computers and otherwired network devices to theseports using Ethernet cables.CDEOn: The USB device isconnected and beingshared on your network.34Connect the included powersupply to this jack.

Technical DetailsTechnical FeaturesUniversal Plug-and-Play (UPnP) CompatibilityUPnP offers seamless operation of voice and video messaging,games, and other applications that are UPnP-compliant.Integrated 802.11ac Wireless Access PointUtilizing Dual-Band Network technology, your Routercreates two separate networks (one at 2.4GHz band andthe other at 5GHz band), allowing increased bandwidth toall your connected wireless devices and computers.Web-Based Advanced User InterfaceYou can easily make changes to your Router’s advancedsettings through your web browser. These changes canbe made from any computer on your network.NAT IP Address SharingTo save you the cost of adding IP addresses percomputer in your house, your Belkin Router uses NetworkAddress Translation (NAT) technology, allowing you toshare a single IP address across your network.Integrated 4-Port 10/100 SwitchYour Router has a built-in, 4-port network switch toallow your wired computers to share: printers, data,MP3 files, digital photos, and much more.USB PortThe USB port lets you plug in printers, hard drives, andother USB devices to share across your network.SPI FirewallYour Router is equipped with a firewall that will protect yournetwork from a wide array of common attacks and viruses.35

Technical DetailsSystem RequirementsSetupRouterA computer running Internet Explorer 8 or higher,Firefox , Google Chrome , or Safari Minimum 1GHz processor and 512MB RAMBroadband Internet connection such as a cable orDSL modem with RJ45 (Ethernet) connectionOr a smart device running iOS or Android operating systemsAt least one computer with an installed network interface adapterTCP/IP networking protocol installed on each computerRJ45 Ethernet networking cableUSB Control CenterInternet browserWindows XP SP3 or higher, Windows Vista, orWindows 7; or Mac OS X v10.5 or aboveMinimum 1GHz processor and 512MB RAM50MB of free hard-drive space for installation36

USING YOUR ROUTERAuto Update on Your Belkin RouterThe Router will automatically check for a newer version offirmware every time you log into the dashboard and alert you witha message at the top of the screen if there is an update available.You can choose to download the new version or ignore it.You will see a series of prompts warning you that the firmware isabout to be updated. Please do not disconnect the power fromthe Router at this time as it could cause the system to fail.37

using your routerUpdating the Router’s Firmwarevia the Web InterfaceThe following steps show you how to update your Router’sfirmware using its web interface. You do not need to be connectedto the Internet as this interface is built into the Router itself.Setup steps:1. Locate and download the firmware file from the Belkinsupport site. (Type your part number into the search box inthe top right corner and look for “Firmware” in the title.)2. Save the file to a location on your computer whereyou can get to it easily, such as your desktop.3. Connect the computer to one of the four LANports on the Router (refer to image).4. Open a web browser on the computer.5. In the address bar of the web browser, type “http://router” or“http://192.168.2.1” and press “Enter” on your keyboard.38

using your router6. Click on “Firmware Update” toward the bottom.7. Click the “Choose File” button toward the middle of thescreen to search for the file you saved previously.Note: T he firmware version in the image above isdepicted as an example. Your file name will varydepending on your model and version.39

using your router8. Select the firmware file by left-clicking on it and then clickthe “Open” button in the lower-right corner of the window.This will take you back into the Router’s interface.9. Click the “Update” button.10. A prompt asking, “Are you sure you want to continuewith upgrading?” will appear. Click “OK”.11. A second prompt will open telling you the Router will notrespond during the upgrade and warning you not to removethe power supply from the Router. Click “OK” once more.Congratulations. The firmware has been updated successfully.40

using your routerResetting the RouterRestoring Your Router to Factory DefaultsPress and hold the “Reset” button for at least 5 seconds,and then release it. The lights on the Router will momentarilyflash. The “Router” light will begin to blink. When the “Router”light becomes solid again, the restore is complete.Reset Button – RedThe “Reset” button is used in rare cases when the Routermay function improperly. Resetting the Router will restore theRouter’s normal operation while maintaining the programmedsettings. You can also restore the factory default settings byusing the “Reset” button. Use the restore option in instanceswhere you may have forgotten your custom password.Resetting the RouterPush and release the “Reset” button. The lights on the Router willmomentarily flash. The “Router” light will begin to blink. Whenthe “Router” light becomes solid again, the reset is complete.41

using your routerRestoring the Router to DefaultSettings Using the Web InterfaceSymptomsYou need to restore the factory defaults using the web interface.This may be because the Router is not performing as expectedor you wish to remove all previously configured settings.Setup steps1. Open a web browser on the computer.3. Click on “Restore Factory Defaults” in the left-hand column underthe “Utilities” heading.2. In the address bar of the web browser, type“http://router” or “http://192.168.2.1”.42

using your router4. Click on the “Restore Defaults” button.5. A warning box will open that says, “Warning: All your settingswill be lost. Are you sure you want to do this?” Click “OK”.6. The Router will begin the restoring process. Oncethe restore is complete, the Router will reboot.Note: This may take several minutes.Your Router has successfully been restored to its factory settings.43

Troubleshooting, Support, and WarrantyTroubleshootingMy wireless network performance is slow, inconsistent,suffers from weak signal, or I’m having difficulty maintaining aVPN connection.I can’t connect to the Internet wirelessly.Wireless technology is radio-based, which means connectivityand the throughput performance between devicesdecreases when the distance between devices increases.Other factors that will cause signal degradation (metal isgenerally the worst culprit) are obstructions such as wallsand metal appliances. Note also that connection speed maydecrease as you move farther away from the Router.If the light on the front of the Router is solid blue, then yourRouter is connected to the Internet. You may not be connectedto the Router’s wireless network. Please refer to “Connect YourWireless Devices” on page 20 of this manual for instructions.If your Windows XP computer is running SP2, you willnot be able to set up the Router via the wireless setupprocess. You will need to either update to Windows XPSP3 or complete the setup via a wired connection.In order to determine if wireless issues are related torange, we suggest temporarily moving the computerwithin 10 feet from the Router if possible.Changing the wireless channel—Depending on localwireless traffic and interference, switching the wirelesschannel of your network can improve performance andreliability. See the section titled “Changing the WirelessChannel” for instructions on how to choose other channels.I can’t connect to the Internet wirelessly and mynetwork name is not listed in Available Networks.1. Verify that your Router is on and thefront-panel light shows solid blue.2. If you are far from the Router, you might try movingcloser to see if you might have been out of range.3. Using a computer attached to the Router via a network cable,visit http://router/ and ensure that “Broadcast SSID” is ON.This setting is found on the “Channel and SSID” page.44

Troubleshooting, Support, and WarrantyLimiting the wireless transmit rate—Limiting the wireless transmitrate can help improve range and connection stability. Most wirelesscards have the ability to limit the transmission rate. To change thisproperty in Windows, go to the Windows Control Panel, open “NetworkConnections”, and double-click on your wireless card’s connection. Inthe properties dialog, select the “Configure” button on the “General”tab, then choose the “Advanced” tab and select the rate property.I’ve installed this new Router and some of my network clients(computers, game consoles, etc.) are now unable to connect.Your new Router came pre-configured with a network name andpassword, found printed on an attached card. All clients must use thisnetwork name and password to connect wirelessly to your Router.You will need to find the network settings on your client, select thenetwork name printed on the card from the list of available networks,and enter the password when prompted to join the wireless network.Wireless client cards are usually set to automatically adjustthe wireless transmit rate for you, but doing so can causeperiodic disconnects when the wireless signal is too weak; asa rule, slower transmission rates are more stable. Experimentwith different connection rates until you find the best onefor your environment. Note that all available transmissionrates should be acceptable for browsing the Internet. Formore assistance, see your wireless card’s user manual.45

Troubleshooting, Support, and Warranty5. Click “Save” to finish. Your wireless connection isnow encrypted. Each computer using your wirelessnetwork will need to use the new

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