Glenn Hegar Texas Comptroller Of Public Accounts Agency .
Glenn Hegar Texas Comptroller of Public AccountsAgency Workforce Plan2017-2021
Workforce PlanI.OVERVIEW OF AGENCY SCOPEAND FUNCTIONSThe Texas Comptroller of Public Accounts, createdby the Texas provisional government on Dec. 30, 1835,was directed to keep an accounting of the infant nation’sdebts and pay them as money became available. The officecontinued as an appointed position in the Republic of Texasand, after statehood, became an elected position authorizedby Article IV, Section 23, of the Texas Constitution of 1850.Today, the Comptroller’s office serves virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agencyis responsible for writing the checks and keeping the books forthe multi-billion-dollar business of state government.The 80th Legislature’s House Bill 3560 transferred thestatewide procurement, fleet management, historically underutilized business (HUB) and support services duties of theTexas Building and Procurement Commission, now renamedthe Texas Facilities Commission, to the Comptroller’s office onSept. 1, 2007. At that time, the Comptroller’s office becamethe state’s purchasing manager, awarding and managing hundreds of statewide contracts on behalf of more than 200 stateagencies and 1,600 cooperative purchasing members.But the work of the Comptroller’s office doesn’t endthere. The agency is committed to cultivating a healthyeconomic environment in Texas by providing a variety ofservices to business owners, taxpayers, local officials, HUBsand everyday Texans.Business Owners and Business TaxpayersAs chief financial officer, the Comptroller’s office collects taxes and fees owed the state. Most of the office’s dutiesand powers are enumerated in the Texas Tax Code and inChapter 403 of the Texas Government Code. As guardian ofthe state’s fiscal affairs, agencies depend on the Comptroller’soffice to pay their bills and issue paychecks to state employees. Legislators rely on the Comptroller’s office to chartthe course of the Texas economy, produce annual financialreports and estimate future state revenues. Local officialsand businesses look to the agency for economic development guidance and data analysis. Taxpayers rely upon it forassistance and guidance regarding compliance with tax laws.And all Texas residents depend on the Comptroller’s officeto safeguard their tax dollars and ensure they are handledwisely.The Comptroller’s office provides Texas business ownerswith many online resources to help them get ahead, from taxhelp and economic data to up-to-the-minute informationon the impact of proposed legislation. In the past year, theagency has worked to streamline its hundreds of thousandsof web pages into a single website, Comptroller.Texas.Gov,which offers business owners and taxpayers:The 74th Texas Legislature’s Senate Bill 20 amendedChapter 404 of the Government Code to transfer the powersand duties of the state treasurer to the Comptroller’s officeon Sept. 1, 1996. As the state’s cashier, the Comptroller’soffice receives, disburses, counts, safeguards, records, allocates, manages and reports on the state’s cash. In addition,the Texas Comptroller chairs the state’s Treasury SafekeepingTrust, which invests, manages and oversees more than 50billion in assets. Agency Workforce Plan 2017-2021 Texas Comptroller of Public Accounts online tax payments, sales tax permitting, downloadabletax forms and registration as a state vendor;general information about state taxes, including relevant statutes, Comptroller rules and preprinted taxrelated forms;the latest news, trends and analysis on issues affectingthe state’s economy and business climate, includingeconomic indicators and forecasts and in-depth reports;the Texas EDGE (Economic Data for Growth andExpansion) Data Center, which allows users to tap intodata and analysis, including customizable research, forrevenue planning, financial analysis, economic forecasting, site-location decisions and issues affecting trade,industry and growth;Where the Money Goes, the Comptroller’s award-winning transparency tool, which can be used to identifyopportunities to do business with the state through areview of state agency expenditures and vendors;1
access to the state’s Centralized Master Bidders List,which offers registered vendors opportunities to dobusiness with the state; and up-to-date information on federal actions related toendangered species, air and water that could affect Texans and the Texas economy, including interactive mapsthat display endangered species habitats, pending environmental action alerts, economic impacts and more.In addition to its web resources, the Comptroller’soffice offers telephone assistance for each of the taxes itadministers, as well as toll-free telephone filing for certainsales tax reports. Agency field offices throughout Texas canaccept tax returns and payments, assist with tax permitapplications and returns, answer taxability and collectionrelated questions and process requests for permits, licensesand decals. The agency also provides taxpayer seminars atlocations around the state as well as online to provide usefulinformation for buyers, sellers and service providers. Historically Underutilized Business(HUB) Ownersstate contracts. The system greatly simplifies the purchasing process for hundreds of thousands of commonitems.The Texas Cooperative Purchasing Program (CO-OP)gives member governments access to more than 200state contracts.Local governments can obtain up-to-date data for revenue planning and analysis, economic forecasting andsite location decisions.The Comptroller’s office oversees TexPool, an 18 billion local government investment pool that serves morethan 2,500 participants throughout the state. The TexPool program offers a convenient and effective choicefor the investment of local funds. As an AAA-rated localinvestment vehicle, it’s a vital tool for maintaining safeand stable community revenues.The agency’s State Energy Conservation Office (SECO)assists local governments in developing energy efficiency and renewable energy programs and offers loansand grants to help them slash utility bills by improvingor retrofitting buildings.The agency’s Property Tax Assistance Division providesadvisory and monitoring services for Texas’ systemof local property taxation, including explanations ofexemptions and reporting requirements and rights andremedies under Texas law.Texas law requires state agencies and universities towork with businesses certified as HUBs. The goal of theComptroller’s Statewide HUB Program is to actively involveHUBs in the Texas procurement process and ensure theyreceive a fair share of state business. Everyday TexansMinority-, woman- and service-disabled veteran-ownedbusinesses can apply for certification as HUBs and pickup valuable tips for winning a share of billions in statecontracts and subcontracting opportunities. HUBcertified companies received more than 2 billion incontracts and nearly 786 million in subcontractingopportunities in fiscal 2015.Local OfficialsFrom economic news to in-depth special reports, theComptroller’s office offers cutting-edge analysis and dataon issues that affect all Texans. By leveraging the power ofmodern communication tools including the internet, socialmedia and video, the agency keeps Texans up to date with achanging world. The Comptroller’s office provides local governmentswith vital management assistance to help them streamlineoperations, improve customer service and ensure compliance with state laws. The agency provides a wealth of onlineinformation for local taxing authorities, including local salesand use tax information and tax rate histories for each taxing jurisdiction, answers to frequently asked questions andhistorical information on local sales and use tax and mixedbeverage tax allocation payments. 2The agency’s TxSmartBuy initiative provides an onlineshopping cart system that allows local governments topurchase goods and services from existing, prearranged The Comptroller’s transparency pages provide detailedinformation about state spending. This informationincludes downloadable tax and financial data from avariety of sources in raw, machine-readable, platformindependent datasets. Links to local government transparency efforts and general information about the statebudget process are available as well. By demystifyingstate spending and providing easy access to those numbers, the agency ensures greater accountability to thepublic.Anyone can sign up to receive agency email updateson topics ranging from franchise taxes to economicindicators, or subscribe to Fiscal Notes, which providesin-depth articles on issues and events affecting the state.Agency Workforce Plan 2017-2021 Texas Comptroller of Public Accounts
The agency offers a searchable online database ofunclaimed property to reunite owners or their heirswith abandoned or unclaimed properties. Claims canbe generated online.Fraud can be reported to the agency’s Criminal Investigations Division, which works to keep taxes as low aspossible by detecting, deterring and publicizing criminal conduct and fraud involving state tax laws.The Comptroller’s office offers a variety of programsto support and develop an educated and trained Texasworkforce, including a one-stop center for planning acollege career in Texas, with information on Texas colleges and universities, scholarships, savings strategiesand more. Innovation and ImprovementPrivacy and ConfidentialityFast Response to ProblemsDynamic AssistanceThe Taxpayer Bill of Rights summarizes the agency’scommitment to customer service for Texas taxpayers. It isdesigned to ensure that the service received from the Comptroller’s office not only meets your needs, but exceeds yourexpectations.As a Texas taxpayer you have the right to The Office of the Texas Comptroller of Public Accountswill serve the people of Texas by applying the tax and fiscallaws fairly and consistently. We will continue to improve ourservices through innovative management and technology,carrying out all our duties with integrity, openness and atthe least cost to the taxpayer. AGENCY PHILOSOPHYQuality WorkAGENCY MISSIONWe will carry out our duties openly, ethically and fairly.We will emphasize transparency and ensure greater accountability by making records freely accessible. We will listen tothose we serve and ask them to judge our performance. Wewill deliver more services at lower costs by continually examining and improving the efficiency of our work. Employeeswill be rewarded for initiative, good ideas and productivity.While mindful that the human element is the source of creativity, we will seek out and use innovative technology to doour jobs simpler, smarter and faster. We will keep our wordand deliver what we promise.COMPACT WITH TEXANS –WHAT YOU CAN EXPECTThe Comptroller’s office serves every citizen in the statein its role as steward of the state’s fiscal affairs. Each of theagency’s strategic goals supports the desire to provide thepublic with quality customer service.Customer Service Principles Dynamic AssistanceQuality WorkAccessible Staff and FacilitiesFair and Equitable TreatmentAgency Workforce Plan 2017-2021 Texas Comptroller of Public AccountsFair and Equitable TreatmentPrivacy and ConfidentialityUnderstand the Taxes You PayPay Only What You OweRepresentationContest a DecisionRequest a Waiver of PenaltiesSimpler Tax FilingCourteous, Accessible Assistance from a Real PersonKnow How Government Spends Your Tax DollarsThe agency’s trained, professional staff aims to get everyaspect of your affairs right the first time. If our staff does notdeliver quality service, contact our customer service liaisonat 1-888-334-4112.Accessible Staff and FacilitiesYou may contact agency staff by e-mail, telephone orletter or visit any of the offices located across Texas.Headquarters Address:111 East 17th StreetAustin, Texas 78774Mail correspondence, including requests for privateletter rulings and general information letters, to:P.O. Box 13528Austin, Texas 78711Agency switchboard:1-800-531-5441(8 a.m.- 5 p.m., CST, Mon.-Fri.)3
Fair and Equitable TreatmentThe Comptroller’s office promises tax and fiscal processes that are fair, equitable and timely.level of customer satisfaction with major areas of the agency.A separate Comptroller’s Report on Customer Service isavailable on the agency’s website at Comptroller.Texas.Gov.Innovation and ImprovementOUR GOALS, OBJECTIVES AND STRATEGIESCustomer input is critical to the agency’s continuousimprovement efforts. Customers are surveyed on a regularbasis to obtain input and ideas to improve agency processes.GOAL I.Improve voluntary compliance with thetax laws.Privacy and ConfidentialityThe Comptroller’s office will follow the letter of the lawwhen it comes to your privacy and confidentiality.Fast Response to ProblemsDespite the agency’s best efforts, problems may arise.All complaints are handled with a sense of urgency. If youfile a complaint you can expect a response within 10 working days. Contact our customer service liaison at 1-888-3344112, via the web at https://comptroller.texas.gov/cpahelp/or by letter to Customer Service Liaison, P.O. Box 13528,Austin, Texas 78711.Fraud PreventionThe State Auditor’s Office is authorized to investigateallegations of fraud and illegal acts affecting state resources.Anyone with information about the misuse or misappropriation of state resources can report this information byphone to 1-800-TX-AUDIT or use the State Auditor’s fraudwebsite.Our Customer Service StandardsTexas Tax Code, Titles 2 and 3.As state government’s chief tax collector, the Comptroller administers the state’s tax laws through auditing,enforcement and the dissemination of tax policy information. Voluntary compliance is viewed as the cornerstoneof tax administration. The state’s ability to fund its manyprograms depends in large part on taxpayers meeting theirtax responsibilities willingly.Our Objectives: Our Strategies: Agency staff will treat all customers with care andattention whether filing a tax return, undergoing an audit orsimply seeking information. Online tax information will be available 24 hours a day,seven days a week. Qualifying taxpayers can file a variety of state sales taxreturns via the Internet 24 hours a day, seven days aweek. Telephone messages will be returned within 24 hours. Complaint letters will receive responses within 10working days.The Comptroller’s office regularly assesses its customersatisfaction levels through a number of surveys and reportcards. Because of the complexity and range of duties performed by the agency, service areas individually survey theircustomers. The agency also monitors its progress throughthe use of performance measures designed to evaluate the4Increase the accuracy of audits and improve assessmentsfrom auditsAchieve average account closure rates, ratios and turnaround timesImprove taxpayer ratings of accuracy and speed of information disseminatedIssue timely position letters, motions to dismiss or caseresolution agreements Maintain an ongoing program of audit and verificationactivitiesImprove compliance with tax laws through contact andcollection programsProvide information to taxpayers, government officialsand the publicProvide tax hearings, represent the agency and providelegal counselGOAL II.Efficiently manage the state’s fiscal affairs.Texas Constitution (Art. III, Sec. 49a, 49g, 49k); TexasLocal Gov’t Code, Sections 112.003, 154.008; Texas Gov’tCode, Chapters 41, 401, 403, 404, 604, 608, 659-662, 666,815, 825, 830, 840, 1201, 2101, 2103, 2155, 2162, 2175,2252, and 2254; Texas Education Code, Chapter 57; TexasElection Code, Chapter 19; Texas Property Code, Chapter 74.Agency Workforce Plan 2017-2021 Texas Comptroller of Public Accounts
As Texas’ chief financial officer, cashier and purchasingmanager, the Comptroller manages most of the state’s fiscal affairs. The Comptroller is state government’s primaryaccountant, responsible for writing the state’s checks andmonitoring all spending by state agencies. The Comptrolleris also the state’s official revenue estimator, providing theLegislature with anticipated state revenue information.Our Objectives: Generate taxpayer refundsReturn tax allocationsMaintain document processing timesOur Strategy: Improve tax and voucher data processing, tax collectionand disbursementsOur Objectives: Maintain the state’s accounting systemAchieve a variance of /- 3.5 percent or less betweenestimated and actual total state tax revenue collectionsCertify the General Appropriations ActObtain a customer satisfaction rating of good or excellentIncrease the use of direct depositsEnsure the accuracy of the property value studyMaximize state revenue by processing monies electronicallyEnsure the receipt of quality, cost-effective goods andservicesOur Strategies: Project, account, audit and report receipts and disbursements for the stateIssue paymentsProvide assistance and training to state agenciesMaintain an integrated and uniform financial management systemConduct a property value study and provide assistanceto appraisal districtsEnsure that the state’s assets and cash receipts are properly securedProvide statewide procurement and support services tostate agencies and cooperative entitiesGOAL III.Expeditiously manage the receipt anddisbursement of state tax revenue.Texas Gov’t Code, Chapter 403; Texas Tax Code, Titles 2and 3; Texas Property Code, Chapters 72-76.As the state’s chief tax collector, the Comptroller isresponsible for collecting more than 60 separate taxes, feesand assessments, including local sales taxes on behalf of morethan 1,400 cities, counties and other local governments.This responsibility includes maintaining taxpayer accounts,processing tax payment exceptions and adjustments andpaying all unclaimed property claims.Agency Workforce Plan 2017-2021 Texas Comptroller of Public AccountsGOAL IV.Develop and maintain a skilled workforce,committed to quality performance.(No specific statutory authorization).The Comptroller’s complex and varied duties requireexperienced, highly trained employees. We pledge to provideuseful training and educational opportunities for all staff.Extensive efforts have been made to make high-quality training available and accessible to all employees.Our Objective: Ensure that each year the Comptroller’s workforce willbe able to attend classes that will enable them to becomemore productive and knowledgeable employees.Our Strategy: Make high-quality training available and accessible tothose who need it, when they need it.GOAL V.Maximize customer satisfaction byimproving services while minimizingadministrative burdens on those we serve.(No specific statutory authorization).The Comptroller’s office serves two types of customers. Our external customers are the taxpayers, vendors, stateagencies and government officials for whom we providevarious services. The nature of our agency’s relationship withits external customers is different from those in the privatesector, in that most of our customers are required by law todo business with us. Nonetheless, our success in improvingvoluntary compliance with tax laws, for example, depends inlarge part on the level of satisfaction our external customersfeel toward our services.Within the agency, our divisions support each other,thus creating internal customers. The level of service weprovide to one another is a crucial factor in our efforts toachieve our goals.5
Our Objective: Attain highest ratings possible from those we serve asevidenced by feedback provided through surveys, cardsor any other measuring device used by the agency.Our Strategy: Improve services delivered to our internal and external clients in support of the Comptroller of PublicAccounts’ mission to serve the people of Texas.GOAL VI.Establish and carry out policie
Glenn Hegar. Texas Comptroller of Public Accounts. 2017-2021. Agency Workforce Plan 2017-2021 Texas Comptroller of Public Accounts . 1. Workforce Plan. The 80th Legislature’s House Bill 3560 transferred the . statewide procurement, fleet management, historically unde-
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A REVIEW OF THE TEXAS ECONOMY FROM THE OFFICE OF GLENN HEGAR, TEXAS COMPTROLLER OF PUBLIC ACCOUNTS GLENN HEGARTEXAS COMPTROLLER OF PUBLIC ACCOUNTS TEXAS MANUFACTURING 6 STATE REVENUE WATCH 11 March 2018 For years, Texas has built a reputation as a place where families can live well for less, with several of its
Glenn Hegar Texas Comptroller of Public Accounts. Tax Code Section 5.05(a) authorizes the Comptroller’s office to prepare and issue publications relating to the appraisal of property and the administration of taxes as a public service. By publishing this manual, the Comptroller’s office is mak-
You may order a hard copy by completing a form at comptroller.texas. gov/forms/50-803.pdf. You may contact us at ptad.cpa@cpa.texas.gov or 800-252-9121 or write to us at Texas Comptroller of Public Accounts, Property Tax Assistance Division, P.O. Box 13528, Austin, Texas 78711-3528. I hope this information is helpful. Sincerely, Glenn Hegar
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