The Australian Business Excellence Framework

THEAUSTRALIANBUSINESSEXCELLENCEThis is a free 6 page sample. Access the full version online.F R A M EW O R K 200412 Principles to help you:Increase revenueReduce operating costs& staff turnoverIncrease productivityImprove customersatisfactionBoost profits

This is a free 6 page sample. Access the full version online.Published March 2004[Supercedes BEA 123 — 2003]GB 002—2004COPYRIGHT SAI Global LimitedAll rights are reserved. No part of this work may be reproduced or copied in anyform or by any means, electronic or mechanical, including photocopying, withoutthe written permission of the publisher.Published by SAI Global Limited,GPO Box 5420, Sydney NSW 2001, Australia.ISBN 0-7337-5792-82w w w. s a i - g l o b a l . c o m

5SECTION 1 BUSINESS EXCELLENCE OVERVIEW6Why Business Excellence?9Getting started10The 12 principles of Business Excellence14What is the Framework – in detail?18Organisational learning and continuous improvement20 SECTION 2 ABEF CATEGORIES AND ITEMS21Category 1: Leadership24Category 2: Strategy and planning26Category 3: Data, information and knowledge28Category 4: People30Category 5: Customer and market focus32Category 6: Innovation, quality and improvement34Category 7: Success and sustainability35 SECTION 3 USING THE FRAMEWORK FOR ASSESSMENT36The benefits of assessment36Using the assessment matrix39Weightings of categories and items40Snapshot diagnosticThis is a free 6 page sample. Access the full version online.42 SECTION 4 THE AUSTRALIAN BUSINESS EXCELLENCE AWARDS43The journey to organisational excellence44Awards application and evaluation process45Process overview46Proven results – local and overseas research48Previous winners49 APPENDICES50A: Glossary of terms52B: The framework steering committee53C: Active evaluatorsw w w. s a i - g l o b a l . c o m3

4w w w. s a i - g l o b a l . c o mThis is a free 6 page sample. Access the full version online.

SECTION1Why Business Excellence?Getting StartedThe 12 Principles ofBusiness ExcellenceWhat is the Framework?This is a free 6 page sample. Access the full version online.Organisational Learning &Continuous ImprovementBUSINESSEXCELLENCEOVERVIEWw w w. s a i - g l o b a l . c o m5

WHY BUSINESS EXCELLENCE?What is the Business ExcellenceFramework?The Australian Business Excellence Framework – the‘Framework’ — describes an integrated approach toleadership and management that is based on the provenpractice capable of achieving outstanding success andsustainability and long-term sustainability. TheFramework draws on a vast body of knowledge, developedby leading theorists and practitioners, that provides practicalguidance to any organisation.The Australian Business Excellence Framework hasbeen designed to enable any organisation to usethis knowledge to choose how it can best pursuebusiness improvement, recognising the uniquenature of each enterprise.This is a free 6 page sample. Access the full version online.Business Excellence provides organisations with asystematic and structured approach to assess and improvethe performance of its leadership and managementsystems, in the key areas of organisational capability,namely:What is in the Framework?The Australian Business Excellence Framework (illustrated onpage 15) is an integrated leadership and managementsystem that describes elements essential to sustainableorganisational excellence. It is based on a set of 12 provenPrinciples (refer to page 10 to 13) of leadership andmanagement, which are translated into a set of criteria with7 Categories containing 22 Items (refer to pages 16 to 17). Italso includes a system of self-assessment based, on theconcepts of organisational learning (refer to pages 40 to 41).A Glossary of Terms is provided in Appendix A.Why do organisations use the Framework?Organisations use an internationally recognised frameworksuch as the Australian Business Excellence Framework to: Measure the performance of the organisation’sleadership and management systems at all levels. Build the results of this diagnosis into the organisation’sstrategic planning processes and achieve consistency ofdirection. Engage and involve people from all levels of theorganisation in the assessment and improvementplanning. Integrate business improvement into normal businessoperations. Leadership Strategy and Planning Data, Information and Knowledge People Customer and Market Focus Innovation, Quality and Improvement Establish benchmarks relative to best practice. Success and Sustainability Focus the organisation into business improvementsaligned with organisational goals. Progressively upgrade the capabilities of theorganisation to drive improvement. Be recognised for their achievements in excellence andbest practice through the Australian Business ExcellenceAwards. Demonstrate to key stakeholders (i.e. customers,shareholders, boards, community, employees) that theorganisation has a structured and systematic approachto improving and achieving best practice and excellence.When an organisation embarks on a journey for excellence,it is challenged to look within and address key questions,such as ‘how are we really performing as an organisation?’,‘what are we good at?’, ‘what do we need to improve?’. Aninternationally recognised model such as the AustralianBusiness Excellence Framework ensures that the focus ofthe organisational review remains holistic, is a collectivediscovery encompassing all levels of the organisation, andconsiders factors that can influence performance. Thisapproach clarifies the issues that may inhibit organisationaladvancement. It identifies strategies and enablesorganisations to facilitate improvement through targetedstrategies.6w w w. s a i - g l o b a l . c o m

This is a free 6 page sample. Access the full version online.GB 002-2004 The Australian Business Excellence FrameworkThe remainder of this documentis available for purchase online atwww.saiglobal.com/shopSAI Global also carries a wide range of publications from a wide variety of Standards Publishers:Click on the logos to search the database online.

The Australian Business Excellence Framework(illustrated on page 15) is an integrated leadership and management system that describes elements essential to sustainable organisational excellence. It is based on a set of 12 proven Principles (refer to page 10 to 13) of leadership and management, which are translated into a set of criteria with