Your Implementation Guide ISO/IEC 27001

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Your Implementation GuideISO/IEC27001

Contents1. What is ISO/IEC 27001?32. How ISO/IEC 27001 works and what it delivers for you and your company43. Key requirements of ISO/IEC 2700164. Top tips on making ISO/IEC 27001 effective for you85. Your ISO/IEC 27001 journey96. BSI Training Academy107. Getting started with BSI EHS112

Your implementation guide to ISO/IEC 270011. What is ISO/IEC 27001?Successful businesses understand the value of timely, accurateinformation, good communications and confidentiality. Informationsecurity is as much about exploiting the opportunities of ourinterconnected world as it is about risk management.That’s why organizations need to build resilience around their information securitymanagement. Internationally recognized ISO/IEC 27001 is an excellent framework,which helps organizations manage and protect their information assets so that theyremain safe and secure.“ISO/IEC 27001 demonstrates toclients that we have secure data androbust systems.”– Hugo Holland Bosworth Group Operations Director, AlternativeNetworks PlcAt BSI, we have the experience, the experts and the support services to help makesure you get the most from ISO/IEC 27001, by making you more resilient andresponsive to threats to your information.This guide shows you how to implement ISO/IEC 27001 in your organization tobuild resilience for the long term and safeguard your reputation. We also showcaseour additional support services, which help you not only achieve compliance, butcontinue to reduce risk and protect your business.3

Your implementation guide to ISO/IEC 270012. How ISO/IEC 27001 works and whatit delivers for you and your company.The ability to manage information safely and securely has neverbeen more important. ISO/IEC 27001 not only helps protect yourbusiness, it also sends a clear signal to customers, suppliers andthe marketplace that your organization has the ability to handleinformation securely.ISO/IEC 27001 is a robust framework that helps you protect information such asfinancial data, intellectual property or sensitive customer information. It helpsyou identify risks and puts in place security measures that are right for yourbusiness, so you can manage or reduce risks to your information. It helps youto continually review and refine the way you do this, not only for today, but alsofor the future. That’s how ISO/IEC 27001 protects your business, your reputationand adds value.“It helped the team understandthe threats and vulnerabilities thatexist in today’s environment andproactively control them. It has ledto a greater awareness, vigilance andenthusiasm for information security.”Benefits ofISO/IEC 2001:2013*75%reduces business risk80%inspire trust in our business71%helps protect our business– Mr. Tareq Al-Sahaf, General Manager. Gulf Insurance GroupK.S.C (GIG)55%helps us comply with regulations53%increases our competitive edge50%reduces likelihood of mistakes*Source – BSI voice of the customer 2012-20164

Your implementation guide to ISO/IEC 27001How ISO/IEC 27001 worksThe latest version of ISO/IEC 27001 was published in 2013 tohelp maintain its relevance to the challenges of modern daybusiness and ensure it is aligned with the principles of riskmanagement contained in ISO 31000. It’s based on the highlevel structure (Annex SL), which is a common framework forall revised and future ISO management system standards,including ISO 9001:2015 and ISO 14001:2015.Annex SL helps keep consistency, align different managementsystem standards, offer matching sub-clauses against thetop level structure and apply a common language. It compelsorganizations to incorporate their Information SecurityManagement System (ISMS) into core business processes,make efficiencies and get more involvement from seniormanagement.Some of the core concepts of ISO/IEC 27001:2013 are:ConceptCommentContext of the organizationConsider the combination of internal and external factors and conditions that can affect theorganization’s information.Issues, risks and opportunitiesIssues can be internal or external, positive or negative and include conditions that affect theconfidentiality, integrity and availability of an organization’s information. Risks are defined as the“effect of uncertainty on an expected result”.Interested partiesA person or entity that can affect, be affected by, or perceive themselves to be affected by adecision or activity. Examples include suppliers, customers or competitors.LeadershipRequirements specific to top management who are defined as a person or group of people whodirects and controls an organization at the highest level.Risk associated with threats andopportunitiesRefined planning process replaces preventive action and is defined as the “effect of uncertaintyon an expected result”.CommunicationThe standard contains explicit and detailed requirements for both internal and externalcommunications.Documented informationThe meaningful data or information you control or maintain to support your ISMS.Performance evaluationThe measurement of the ISMS and risk treatment plan effectiveness.Risk ownerThe person or entity that has been given the authority to manage a particular risk and isaccountable for doing so.Risk treatment planA risk modification plan which involves selecting and implementing one or more treatmentoptions against a risk.ControlsAny administrative, managerial, technical or legal method that is used to modify or manage aninformation security risk. They can include things like practices, processes, policies, procedures,programs, tools, techniques, technologies, devices and organizational structures. They aredetermined during the process of risk treatment.Continual improvementMethodologies other than Plan-Do-Check-Act (PDCA) may be used.5

Your implementation guide to ISO/IEC 270013. Key requirements of ISO/IEC 27001Clause 1: ScopeThe first clause details the scope of the standard.direction of the organization. They also need to make sure thatthese are made available, communicated, maintained andunderstood by all parties.Clause 2: Normative referencesAll the normative references are contained in ISO/IEC 27000,Information technology – Security techniques – Informationsecurity management systems – Overview and vocabulary,which is referenced and provides valuable guidance.Top management must ensure that the ISMS is continuallyimproved and that direction and support are given. Theycan assign ISMS relevant responsibilities and authorities, butultimately they remain accountable.Clause 3: Terms and definitionsClause 6: PlanningPlease refer to the terms and definitions contained in ISO/IEC27000. This is an important document to read.This clause outlines how an organization plans actions toaddress risks and opportunities to information.Clause 4: Context of the organizationIt focuses on how an organization deals with informationsecurity risk and needs to be proportionate to the potentialimpact they have. ISO 31000, the international standard forrisk management, contains valuable guidance. Organizationsare also required to produce a “Statement of Applicability”(SoA). The SoA provides a summary of the decisions anorganization has taken regarding risk treatment, the controlobjectives and controls you have included and those you haveexcluded, and why you have decided to include and exclude thecontrols in the SOA.This is the clause that establishes the context of theorganization and the effects on the ISMS. Much of the rest ofthe standard relates to this clause.The starting point is to identify all external and internalissues relevant to your organization and your information orinformation that is entrusted to you by 3rd parties. Then youneed to establish all “interested parties” and stakeholders aswell as how they are relevant to the information. You will needto identify requirements for interested parties, which couldinclude legal, regulatory and/or contractual obligations. You’llalso need to consider important topics such as any marketassurance and governance goals.You will be required to decide on the scope of your ISMS, whichneeds to link with the strategic direction of your organization,core objectives and the requirements of interested parties.Finally, you’ll need to show how you establish, implement,maintain and continually improve the ISMS in relation to thestandard.Another key area of this clause is the need to establishinformation security objectives and the standard defines theproperties that information security objectives must have.Clause 7: SupportThis section of ISO/IEC 27001 is all about getting the rightresources, the right people and the right infrastructure in placeto establish, implement, maintain and continually improve theISMS.This clause is all about the role of “top management,” which isthe group of people who direct and control your organizationat the highest level. They will need to demonstrate leadershipand commitment by leading from the top.It deals with requirements for competence, awareness andcommunications to support the ISMS and it could includemaking training and personnel available, for example.This clause also requires all personnel working under anorganization’s control to be aware of the information securitypolicy, how they contribute to its effectiveness and theimplications of not conforming.Top management needs to establish the ISMS and informationsecurity policy, ensuring it is compatible with the strategicThe organization also needs to ensure that internal andexternal communications relevant to information securityClause 5: Leadership6

Your implementation guide to ISO/IEC 27001and the ISMS are appropriately communicated. This includesidentifying what needs to be communicated to whom, whenand how this is delivered.It’s in this clause that the term “documented information”is referenced. Organizations need to determine the level ofdocumented information that’s necessary to control the ISMS.There is also an emphasis on controlling access to documentedinformation, which reflects the importance of informationsecurity.they are performing in relation to the objectives of the standardto continually improve.You will need to consider what information you need to evaluatethe information security effectiveness, the methods employedand when it should be analyzed and reported.Internal audits will need to be carried out as well asmanagement reviews. Both of these must be performed atplanned intervals and the findings will need to be retained asdocumented information.Clause 8: OperationThis clause is all about the execution of the plans and processesthat are the subject of previous clauses.It should be noted that management reviews are also anopportunity to identify areas for improvementIt deals with the execution of the actions determined andthe achievement of the information security objectives. Inrecognition of the increased use of outsourced functionsin today’s business world, these processes also need to beidentified and controlled. Any changes, whether planned orunintended need to be considered here and the consequencesof these on the ISMS.Clause 10: ImprovementIt also deals with the performance of information security riskassessments at planned intervals, and the need for documentedinformation to be retained to record the results of these.Finally, there is a section that deals with the implementation ofthe risk treatment plan, and again, the need for the results ofthese to be retained in documented information.Clause 9: Performance evaluationThis clause is all about monitoring, measuring, analyzing andevaluating your ISMS to ensure that it is effective and remainsso. This clause helps organizations to continually assess howThis part of the standard is concerned with corrective actionrequirements. You will need to show how you react tononconformities, take action, correct them and deal with theconsequences. You’ll also need to show whether any similarnonconformities exist or could potentially occur and showhow you will eliminate the causes of them so they do notoccur elsewhere.There is also a requirement to show continual improvementof the ISMS, including demonstrating the suitability andadequacy of it and how effective it is. However you do this isup to you.ISO/IEC 27001 also includes Annex A which outlines 114controls to help protect information in a variety of areas acrossthe organization. ISO/IEC 27002 also provides best practiceguidance and acts as a valuable reference for choosing aswell as excluding which controls are best suited for yourorganization.7

Top tips on making ISO/IEC 27001Your implementation guide to ISO/IEC 27001effectiveforyou4. Top tips on making ISO/IEC 27001 effective for you.Every year we help tens of thousands of clients. Here are their top tips.Every year we help tens of thousands of clients. Here are their top tips.Top management commitment is keyto making implementation ofTop management commitment is keyISO/IEC27001They need to beto making implementationaofsuccess.ISO/IEC 27001activelyand approve thea success. They needto be involvedactively involvedresourcesrequired.and approve the resources required.“The earlier that organizations talk to seniormanagers, the better it will go for them so“The earlier that organizations talk to seniorhave thosediscussionsearly.”managers,the betterit will go for them so haveJohn Scott,thoseOverbury,leadingUK fit-out anddiscussionsearly.”refurbishmentbusinessJohn Scott, Overbury, leading UK fit-out andrefurbishment businessThink about how different departmentsworktogetherto avoidsilos. Make sure theThinkabouthow differentdepartmentsorganizationworksasateamwork together to avoid silos. Make sureforthethe benefit oforganization works asa team for thecustomersandbenefitthe organization.of customers and the organization.“The key to implementing the standard liesin gettingstaffthink abouttheinformation“Thekey toto implementingstandard lies insecurity asanintegralpartofdaily securitygetting staff to think abouttheinformationan integralof the daily businessbusiness asandnot as partan additionalburden.”and notan additionalburden.”Mr. Thamer,asIbrahimAli Arab,Assistant GeneralMr.Thamer,IbrahimAli Arab, Assistant GeneralManager ITManager ITReview systems, policies, procedures andprocesses you have in place – you may alreadyReviewdosystems,proceduresmuchpolicies,of what’sin theandstandard – andprocesses you have in place – you maymake it work for your business. You shouldn’talready do much of what’s in the standardbemakedoingsomethingjust forYouthe sake of the– andit workfor your business.shouldn’t be doing something just for the standard –“Don’t try and change your business to fit thestandard. Think about how you do things andtry andreflectschange yourto dofit thehow that“Don’tstandardon businesshow youit,standard. Think about how you do things andrather thantheotherwayaround.”how that standard reflects on how you do it,Paul Brazier,CommercialDirector,ratherthan the otherwayOverburyaround.”Paul Brazier, Commercial Director, Overburysake of the standard.Speak to your customers and suppliers. Theymay be able to suggest improvements and givefeedback on your service.Speak to your customers and suppliers.They may be able to suggest improvementsand give feedback on your service.“This certification allows us to go one stepfurther by offering our customers the peace of“This certification allows us to go one step furthermind thatbywehaveourthecustomersbest controlsinofplaceofferingthe peacemind thatto identifyandreduceanyriskstoconfidentialwe have the best controls in place to identify andinformation.”reduce any risks to confidential information.”JiteshBavisi, Directorof Compliance,ExponentialJitesh Bavisi,Directorof Compliance,Exponential-eBavisieBavisiTrain your staff to carry our internal auditsTrain your staffto carryour internalauditsof thesystem.This canhelp with theirof the system. This can help with theirunderstanding, but it could also provideunderstanding, but it could also feedbackon potentialor problems oropportunitiesforopportunities for achievement.achievement.“The course was loaded with practicalwas loadedwith escenariosand wasand real-case scenarios and was structuredstructured in a way that it encouragedin a way that it encouraged participants toparticipantsto be interactiveandexperiencesshare theirbe interactiveand share tion security.”Nataliya StephensonManager,InformationSecurity,Nataliya StephensonManager,InformationSecurity,NSW General’sAttorney General’sDepartmentNSW AttorneyDepartmentAnd finally, when you gain certification,And finally, when you gain rachievementand use theandBSI use the BSIAssuranceMarkonyourliterature,websiteAssurance Mark on your literature, websiteand promotionalmaterial.and promotionalmaterial.88

Your implementation guide to ISO/IEC 270015. Your ISO/IEC 27001 journey.Whether you’re new to information security management or looking to enhance your currentsystem, we have the right resources and training courses to help you understand and implementISO/IEC 27001. We can help make sure your system keeps on delivering the best for your business.Understandand prepareSee how readyyou areReview andget certifiedYou need to:We help you: Buy the standard and read it;understand the content, yourrequirements and how it will improveyour business Contact us; we can propose a solutiontailored to your organization’s needs Discover information on our website,including case studies, whitepapersand webinars visit bsiamerica.com BSI ISO/IEC 27001:2013Requirements training Ensure your organization understandsthe principles of ISO/IEC 27001 andthe roles individuals will need to play.Review your activities and processesagainst the standard Contact us to schedule yourcertification assessment We will then carry out systemand document assessments (a 2stage process). The length of thismay depend of the size of yourorganization Download self-assessment checklist BSI ISO 27001:2013 Implementationtraining course Schedule a BSI gap assessment to seewhere you are BSI Business Improvement Software cansupport ISO/IEC 27001 implementation BSI ISO/IEC 27001:2013 Internal andLead Auditor training BSI Business Improvement Softwarehelps ISO/IEC 27001 implementation Your BSI certification assessmentContinually improve and make excellence a habitYour journey doesn’t stop with certification. We can help you to fine-tune your organization so it performs at its best. Celebrate and promote your success – download and usethe BSI Assurance Mark to show you are certified. BSI ISO/IEC 27001 Lead Auditor qualification can helpadvance your auditing skills. BSI Business Improvement Software will help you tomanage systems and drive performance. Your BSI Client Manager will visit you regularly to makesure you remain compliant and support your continualimprovement. Consider integrating other management system standardsto maximize business benefits.9

Your implementation guide to ISO/IEC 270016. BSI Training AcademyBoost your knowledge with our expertise: BSI has a comprehensive range of training courses to supportimplementation of ISO/IEC 27001 and helps build the skills in your organization. Our expert instructors cantransfer the knowledge, skills and tools your people need to embed the standards of excellence into yourorganization. What’s more, the accelerated learning techniques applied in our courses will help make surethat what you learn stays with you.Courses that help you understandISO/IEC 27001 include:BSI ISO/IEC 27001:2013 Requirements (TPECS)ISO/IEC 27001:2013 Internal Auditor (TPECS) 2-day classroom-based training course Learn about the structure and key requirements of ISO/IEC27001:2013 Essential for anyone involved in the planning, implementing,maintaining, supervising or auditing of an ISO/

Top tips on making ISO/IEC 27001 effective for you 8 5. Your ISO/IEC 27001 journey 9 6. BSI Training Academy 10 . This clause is all about monitoring, measuring, analyzing and evaluating your ISMS to ensure that it is effective and remain

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