Digital Evolution Of Disclosure Management

DIGITAL EVOLUTIONOF DISCLOSUREMANAGEMENT

DIGITAL EVOLUTION OFDISCLOSURE MANAGEMENTDigital transformation, coupled with anincreased need for hyper-personalizedproducts and services, is pushing manycompanies to rethink how they managetheir disclosure process. The distribution ofrequired disclosures in complex regulatoryenvironments can comprise more than 60%of communications sent to customers. Theoften manual, inefficient, and inconsistentdistribution processes can be costly andrisky: a small mistake or typo delivered to acustomer can lead to substantial legal andmonetary consequences.Managing disclosures is not easy. Manycompanies have numerous disclosurevariations driven by factors such asmultiple products, channels, geographiclocation, and customer life cycle. As thesecompanies grow their product portfolio,channel touchpoints, and internationalpresence, they can easily find themselvesmanaging thousands of standalonedisclosure versions.Moreover, increasingly frequent changesin regulations and reference interest ratesrequire constant disclosure updates.Without a disclosure management solution,such changes typically involve manualediting of offline documents scatteredacross the company.It is no surprise that many companies investconsiderable time and resources just tomanage their disclosures.Common problems of unrefined disclosure managementprocesses include: Heightened compliance risk from errors, backlogged updates, poor visibility, andlow auditability Inefficient use of employees and technology resources Lengthy cycle times that slow marketing efforts and hinder scalability Inconsistent channel experiences during the customer journey Loss of competitive edge and speed to market

DEFINING EXCELLENCE INDISCLOSURE MANAGEMENTCapgemini and Naehas can transformthe disclosure management process,with a strong focus on regulatoryand ESG disclosures, by leveragingthe Naehas Disclosure Managementplatform for a scalable solution that is:Fully configurable and modularMakes implementation faster and easierthan other solutions without the need fortechnical resources.Designed specifically for financialservices companiesProvides end-to-end workflowsIncludes everything from template design(built-in template editors, including AdobeINDD) to publishing (printed mail, email, andheadless export to any system).Offers full auditability for every changeAllows easy search through any user actionat any time to ensure the right person getsthe right disclosure with complete readinessfor attestation.Flexible to manage all typesof disclosuresProvides comprehensive coverage for staticdocuments to fully automated omnichannelcomposition based on business rules.AI-augmented for collaborative reviewwith industry specific checklists

REDUCING CYCLE TIMEAND MINIMIZINGREGULATORY RISKCASE STUDYCapgemini and Naehas partnered totransform the disclosure managementprocess for a large wealth and assetmanagement company. The companystruggled with disparate systems,duplicative activities, and an inconsistentprocess for different types of disclosures.Cycle times were long, and they had novisibility into changes that were in process.The Capgemini and Naehas team performedan in-depth current state assessmentto help the company clearly understandits problems and challenges. They usedbenchmarking metrics to compare thecompany against clients of different sizesacross the industry.The team then redesigned businessprocesses for all disclosure types andprovided a comprehensive set of futurestate blueprints and next steps. Thisoptimized the entire disclosure managementprocess including technical design andimplementation, updated governance, andstakeholder responsibilities.Results of the Naehas and Capgemini solution Cycle time reduced from weeks to days using a scalableworkflow, managed end-to-end from a single platform Volume of repositories requiring management cut in halfstreamlining content management for various regulatory disclosures Resources required to implement changes reduced by more than50% via automated processes Percentage of matters requiring attention reduced to less than 2% Improved user experience through business-configurable processes and asimplified interface

Best-in-class companies that transform their disclosure managementprocess experience the following est inClass5 weeks3 weeks4 weeks1-2 daysProduct specific change4 weeks3.5 weeks4 weeks1-2 daysCreation and rollout of newdisclosure5 weeks4 weeks5 weeks1 week8 teams5 teams6 teams2 and automatedprocessesNumber of repositories/locations8 6 7 1-2 repositoriesandNumber of templates/documents70-10040-6070-803-5 templates/documents38%30%35%Less than 2%Unauthorized changes (%) in thedisclosure document70%60%75%0-10%Taxonomy definition and mappingNot in placeLarge volumeMappingaccuracy10-20 taxonomieswith clear mappingCriteria (Sample)Global change(e.g. prime rate)CycleTimeResources(ranging from 5-10 people teams)GlobalChangeManagementMatters requiring attention(% of MRAs from incorrect disclosures)

Naehas contacts:Capgemini contacts:Mike BedardBrent PlowArindam ChoudhuryPreeti MalikManaging Directormichaelb@naehas.comSenior Director of Salesbrentp@naehas.comGlobal Head, Banking and CapitalMarkets, Financial ServicesInsights & Dataarindam.choudhury@capgemini.comGlobal Head, Risk and FinancialCrime Compliance, FinancialServices, Insights & Datapreeti.malik@capgemini.comAbout NaehasAbout CapgeminiNaehas is the leading industry cloud for financial servicescompanies to deliver exceptional customer experiences.Six of the ten top financial services companies, as well asinnovative companies such as MetaBank and First NationalBank of Omaha, trust Naehas to grow revenue, dramaticallyaccelerate time to market, and improve productivity whilereducing compliance and operational risk.Capgemini is a global leader in partnering with companies totransform and manage their business by harnessing the power oftechnology. The Group is guided everyday by its purpose ofunleashing human energy through technology for an inclusive andsustainable future. It is a responsible and diverse organization of over325,000 team members more than 50 countries. With its strong55-year heritage and deep industry expertise, Capgemini is trustedby its clients to address the entire breadth of their business needs,from strategy and design to operations, fueled by the fast evolvingand innovative world of cloud, data, AI, connectivity, software, digitalengineering and platforms. The Group reported in 2021 globalrevenues of 18 billion.Learn more ntact us atfinancialservices@capgemini.com

Management Best in Class Cycle Time Global change (e.g. prime rate) 5 weeks 3 weeks 4 weeks 1-2 days Product specific change 4 weeks 3.5 weeks 4 weeks 1-2 days Creation and rollout of new disclosure 5 weeks 4 weeks 5 weeks 1 week Global Change Management Resources (ranging from 5-10 people teams) 8 teams 5 teams 6 teams 2 and automated .