HP 15 Laptop PC (Intel)* Model Numbers: 15-bs0xxHP 15g Laptop PC* Model .

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HP 15 Laptop PC (Intel)* Model numbers: 15-bs0xxHP 15g Laptop PC* Model numbers: 15g-br0xxHP 15q Laptop PC* Model numbers: 15q-bu0xxMaintenance and Service Guide

Copyright 2017 HP Development Company,L.P.AMD is a trademark of Advanced Micro Devices,Inc. Bluetooth is a trademark owned by itsproprietor and used by HP Inc. under license.Intel, Celeron, and Pentium are trademarks ofIntel Corporation in the U.S. and othercountries. Microsoft and Windows are U.S.registered trademarks of the Microsoft groupof companies.In accordance with Microsoft’s support policy,HP does not support the Windows 8 orWindows 7 operating system on productsconfigured with Intel and AMD 7th generationand forward processors or provide anyWindows 8 or Windows 7 drivers onhttp://www.support.hp.com.The information contained herein is subject tochange without notice. The only warranties forHP products and services are set forth in theexpress warranty statements accompanyingsuch products and services. Nothing hereinshould be construed as constituting anadditional warranty. HP shall not be liable fortechnical or editorial errors or omissionscontained herein.First Edition: April 2017Document Part Number: 923865-001Product noticeSoftware termsThis guide describes features that are commonto most models. Some features may not beavailable on your computer.By installing, copying, downloading, orotherwise using any software productpreinstalled on this computer, you agree to bebound by the terms of the HP End User LicenseAgreement (EULA). If you do not accept theselicense terms, your sole remedy is to return theentire unused product (hardware and software)within 14 days for a full refund subject to therefund policy of your seller.Not all features are available in all editions orversions of Windows. Systems may requireupgraded and/or separately purchasedhardware, drivers, software or BIOS update totake full advantage of Windows functionality.Windows 10 is automatically updated, which isalways enabled. ISP fees may apply andadditional requirements may apply over timefor updates. Go to http://www.microsoft.comfor details.To access the latest user guides or manuals foryour product, go to http://www.hp.com/support, and select your country. Select Findyour product, and then follow the on-screeninstructions.For any further information or to request a fullrefund of the price of the computer, pleasecontact your seller.

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place thedevice directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do notallow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs orclothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such aspillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessiblesurface temperature limits defined by the International Standard for Safety of Information TechnologyEquipment (IEC 60950-1).iii

ivSafety warning notice

Table of contents1 Product description . 12 Getting to know your computer . 7Right side . 7Left side . 8Display . 9Keyboard area . 10TouchPad . 10Lights . 11Button . 12Special keys . 13Action keys . 14Bottom . 15Labels . 163 Illustrated parts catalog . 17Computer major components . 17Display assembly subcomponents . 22Cables . 24Mass storage devices . 25Miscellaneous parts . 264 Removal and replacement procedures preliminary requirements . 29Tools required . 29Service considerations . 29Plastic parts . 29Cables and connectors . 29Drive handling . 30Grounding guidelines . 30Electrostatic discharge damage . 30Packaging and transporting guidelines . 31Workstation guidelines . 315 Removal and replacement procedures for Customer Self-Repair parts . 33Component replacement procedures . 33Battery . 34v

Optical drive . 356 Removal and replacement procedures for Authorized Service Provider parts . 39Component replacement procedures . 39Display subcomponents (bezel, panel, camera) . 39Rubber feet . 43Bottom cover . 45WLAN module . 48Memory module . 50Optical drive connector board . 52Hard drive and hard drive connector board . 53M.2 solid-state drive adapter bracket and connector board . 56Solid-state drive (SSD) . 58RTC battery . 59Speakers . 60USB board . 61Fan . 62Heat sink assembly . 64TouchPad button board . 68System board . 69Display assembly . 72Power connector cable . 82Power button board . 83Cable locations . 84Top cover/keyboard . 857 Using Setup Utility (BIOS) . 87Starting Setup Utility (BIOS) . 87Updating Setup Utility (BIOS) . 87Determining the BIOS version . 87Downloading a BIOS update . 888 Backing up, restoring, and recovering . 89Creating recovery media and backups . 89Creating HP Recovery media (select products only) . 89Using Windows tools . 90Restore and recovery . 91Recovering using HP Recovery Manager . 91What you need to know before you get started . 91Using the HP Recovery partition (select products only) . 92vi

Using HP Recovery media to recover . 92Changing the computer boot order . 93Removing the HP Recovery partition (select products only) . 949 Using HP PC Hardware Diagnostics (UEFI) . 95Downloading HP PC Hardware Diagnostics (UEFI) to a USB device . 9510 Specifications . 97Computer specifications . 9739.6-cm (15.6-in) display specifications . 98Hard drive specifications . 99M.2 solid-state drive specifications . 100DVD RW SuperMulti DL Drive specifications . 10111 Power cord set requirements . 103Requirements for all countries . 103Requirements for specific countries and regions . 10412 Recycling . 107Index . 109vii

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1Product descriptionCategoryDescription7th genDis 5307th genDis 5207th genUMA6th genDis6th genUMAPent DisPen/CelUMAProductnameHP 15 Laptop PC (Intel) 7th generation Intel Core processors Intel Core i7-7500U (2.7-GHz, turbo up to 3.5GHz, 4-MB L3 cache, 2133-MHz, dual, 15W) Intel Core i5-7200U (2.5-GHz, turbo up to 3.1GHz, 3-MB L3 cache, 2133-MHz, dual, 15W) 6th generation Intel Core processors Intel Core i3-6006U (2.0-GHz, 3-MB L3cache, 2133-MHz, dual, 15W) Intel Pentium and Celeron processors Intel Pentium N3710 (1.6-GHz, turbo up to2.56 GHz, 2-MB L3 cache, 1600-MHz, quad,6W) * Model numbers: 15-bs0xxHP 15g Laptop PC* Model numbers: 15g-br0xxHP 15q Laptop PC* Model numbers: 15q-bu0xxProcessor Intel Core i3-7100U (2.4-GHz, 3-MB L3cache, 2133-MHz, dual, 15W) Intel Celeron N3060 (1.6-GHz, turbo up to2.48 GHz, 2-MB L3 cache, 1600-MHz, dual,6W)Graphics Internal graphics Intel HD Graphics 620 Intel HD Graphics 520 Intel HD Graphics 405 (Pentium only) Intel HD Graphics 400 Switchable discrete graphics AMD Radeon M530 R17M-M1-70 with 4096MB or 2048 GB of dedicated video memory AMD Radeon M520 R17M-M1-30 with 2048MB of dedicated video memory (notsupported on Celeron)Support HD Decode, DX12, and HDMI 1

CategoryDescriptionPanelMemoryHarddrives27th genDis 5307th genDis 5207th genUMA6th genDis6th genUMAPent DisPen/CelUMA39.6-cm (15.6-in), high-definition (HD),white light-emitting diode (WLED), SVA,BrightView (1366 768) display, slim 3.2 mm,eDP; typical brightness: 220 nits 39.6-cm (15.6-in), high-definition (HD),white light-emitting diode (WLED), SVA, antiglare (1366 768) display, slim 3.2 mm, eDP;typical brightness: 220 nits 39.6-cm (15.6-in), full high-definition (FHD),white light-emitting diode (WLED), SVA, antiglare (1920 1080) display, slim 3.2 mm,eDP; typical brightness: 220 nits Two non-customer-accessible/upgradablememory module slots (Intel Coreprocessors) DDR4-2133 dual channel support(DDR4-2400 bridge to DDR4-2133) Supports up to 16 GB of system RAM in thefollowing configurations: 16384-MB total system memory(8192 2) 12288-MB total system memory(8192 1) (4096 1) 8192-MB total system memory(8192 1) or (4096 2) 6144-MB total system memory(4096 1) (2048 1) 4096-MB total system memory(4096 1) One non-customer-accessible/upgradablememory module slot DDR3L-1600 single channel support Supports up to 8 GB of system RAM in thefollowing configurations: 8192-MB total system memory(8192 1) 4096-MB total system memory(4096 1) 2048-MB total system memory(2048 1) Supports 6.35-cm (2.5-in) SATA hard drivesin 9.5-mm (.37-in) and 7.2-mm (.28in) thicknesses Support for SSD HDD (not supported onPentium/Celeron) Chapter 1 Product description

CategoryDescription7th genDis 5307th genDis 5207th genUMA6th genDis6th genUMAPent DisPen/CelUMASupport for m.2 SATA SSD Single hard drive configurations: 2-TB, 5400 rpm, 9.5 mm or 7.2-mm 1-TB, 5400 rpm, 9.5 mm or 7.2 mm 500-GB, 5400 rpm, 7.0-mm eMMC configurations: 128 GBM.2 SATA-3 configurations (value): 256 GB 128 GB M.2 SATA-3 configurations (TLC): 512 GB 256 GB 128 GB Dual storage configurations 256 GB Value SSD 1 TB HDD 128 GB Value SSD 1 TB HDD Fixed, serial ATA, 9.0-mm tray load DVD /-RW Double-Layer writer Supports zero power optical drive Supports M-disc Supports configuration without optical drive HP TrueVision HD camera - activity LED, USB2.0, HD BSI sensor, f2.0, 720p by 30 framesper second HP Camera – VGA camera, indicator LED, USB2.0, f2.4, 480p by 30 frames per second Single digital microphone Dual speakers HP Audio Control EthernetIntegrated 10/100/1000 network interfacecard (NIC) WirelessNetworkIntegrated wireless options with singleantenna (M.2/PCIe): Compatible with Miracast-certified devices Support for the following WLAN formats: OpticaldriveCameraMicAudio3

Category7th genDis 5307th genDis 5207th genUMA6th genDis6th genUMAPent DisPen/CelUMA Realtek RTL 8188EE 802.11 bgn 1x1WiFi Adapter Realtek RTL8723DE 802.11 bgn 1x1WiFi BT 4.2 Combo Adapter Realtek RTL8723BE-VB 802.11b/g/n1x1 Wi-Fi BT4.0 Combo Adapter Integrated wireless options with dualantennas (M.2/PCIe): Compatible with Miracast-certified devices Support for the following WLAN formats: Intel Dual Band Wireless-AC 3168802.11 ac 1x1 WiFi BT 4.2 Combo(non-vPro) Intel Dual Band Wireless-AC 7265802.11AC 2x2 WiFi BT 4.2 ComboAdapter (non-vPro) HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-pull insertion/removal InternalCardOne M.2 slot for SSD One M.2 slot for WLAN PortsHDMI version 1.4b supporting 1920 1080@ 60Hz Hot Plug/unplug and auto detect for correctoutput to wide-aspect vs. standard aspectvideo RJ-45 (Ethernet) USB 3.0 (2 ports; left side) USB 2.0 (1 right side) AC Smart Pin adapter plug Headphone/line out and microphone/line incombo jack Full-size textured, island style keyboard withnumeric keypad Full size, 3 coat, UV paint, island-style,backlit keyboard with numeric key pad TouchPad with multi-touch gestures enabled TouchPad taps enabled by default TouchPad supports Modern TrackpadGestures ionChapter 1 Product description

CategoryDescription7th genDis 5307th genDis 5207th genUMA6th genDis6th genUMAPent DisPen/CelUMAPowerAC adapters 65-W EM 65-W 45-W Operatingsystem Batteries 4-cell, 41-Whr Li-ion battery fTPM 2.0 Kensington Security Lock Preinstalled Windows 10 Windows 10 Professional For Developed Market (ML): Windows 10 Home ML Windows 10 Home Plus ML For Emerging Market (EM/SL): Windows 10 Home EM/SL Windows 10 Home Plus EM/SL Windows 10 Home Value NB EM/SL Windows 10 Home Value NB Select GeoEM/SL For China Market: CPPP Windows 10 Home High End ChinaLanguage Edition CPPP Windows 10 Home China LanguageEdition For APJ SEAP Market (EM/SL): SEAP Windows 10 Home EM/SL SEAP Windows 10 Home Plus FreeDOS 2.0 SEAP Windows 10 Home Value NotebookService 1 meter power cord3-cell, 31-Whr Li-ion batterySecurity End-user replaceable parts AC adapter 5

Category6Description7th genDis 5307th genDis 5207th genUMA6th genDis6th genUMAPent DisPen/CelUMABattery Optical drive Chapter 1 Product description

2Getting to know your computerRight sideComponent(1)DescriptionPower light On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving state. Thecomputer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is a power-saving statethat uses the least amount of power.Blinking white: The hard drive is being accessed.(2)Drive light (3)Memory card readerReads optional memory cards that enable you to store, manage, share, or accessinformation.To insert a card:1.Hold the card label-side up, with connectors facing the computer.2.Insert the card into the memory card reader, and then press in on the carduntil it is firmly seated.To remove a card: Pull the card out of the memory card reader.(4)USB 2.0 portConnects a USB device, such as a cell phone, camera, activity tracker, orsmartwatch, and provides data transfer.(5)Optical drive (select productsonly)Depending on your computer model, reads an optical disc or reads and writes to anoptical disc.NOTE: For disc compatibility information, type help in the taskbar search box,select Help and Support, and then type disc compatibility in the searchbox.(6)Optical drive eject button(select products only)Releases the optical drive disc tray.(7)Security cable slotAttaches an optional security cable to the computer.NOTE: The security cable is designed to act as a deterrent, but it may not preventthe computer from being mishandled or stolen.Right side7

Left sideComponentDescription(1)Power connectorConnects an AC adapter.(2)AC adapter and battery light White: The AC adapter is connected and the battery is fully charged. Blinking white: The AC adapter is disconnected and the battery has reached alow battery level. Amber: The AC adapter is connected and the battery is charging. Off: The battery is not charging.(3)VentEnables airflow to cool internal components.NOTE: The computer fan starts up automatically to cool internal components andprevent overheating. It is normal for the internal fan to cycle on and off duringroutine operation.(4)External monitor port (selectproducts only)Connects an external VGA monitor or projector.(5)RJ-45 (network) jack/statuslightsConnects a network cable. White: The network is connected. Amber: Activity is occurring on the network.(6)HDMI portConnects an optional video or audio device, such as a high-definition television, anycompatible digital or audio component, or a high-speed High-Definition MultimediaInterface (HDMI) device.(7)USB 3.x SuperSpeed ports (2)Connect a USB device, such as a cell phone, camera, activity tracker, orsmartwatch, and provides high-speed data transfer.(8)Audio-out (headphone)/Audio-in (microphone)combo jackConnects optional powered stereo speakers, headphones, earbuds, a headset, or atelevision audio cable. Also connects an optional headset microphone. This jackdoes not support optional standalone microphones.WARNING! To reduce the risk of personal injury, adjust the volume before puttingon headphones, earbuds, or a headset. For additional safety information, refer tothe Regulatory, Safety, and Environmental Notices.To access this guide: Select the Start button, select HP Help and Support, and then select HPDocumentation.NOTE: When a device is connected to the jack, the computer speakers aredisabled.8Chapter 2 Getting to know your computer

DisplayComponentDescription(1)WLAN antennas*Send and receive wireless signals to communicate with wireless local areanetworks (WLANs).(2)Camera lightOn: The camera is in use.(3)CameraAllows you to video chat, record video, and record still images.(4)Internal microphoneRecords sound.*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areasimmediately around the antennas free from obstructions.For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country orregion.To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation.Display9

Keyboard areaTouchPadComponent10Description(1)TouchPad zoneReads your finger gestures to move the pointer or activate itemson the screen.(2)Left TouchPad buttonFunctions like the left button on an external mouse.(3)Right TouchPad buttonFunctions like the right button on an external mouse.Chapter 2 Getting to know your computer

LightsComponentDescription(1)Caps lock lightOn: Caps lock is on, which switches the key input to all capitalletters.(2)Mute light Amber: Computer sound is off. Off: Computer sound is on.Keyboard area11

ButtonComponentPower buttonDescription When the computer is off, press the button to turn on thecomputer. When the computer is on, press the button briefly to initiateSleep. When the computer is in the Sleep state, press the button brieflyto exit Sleep. When the computer is in Hibernation, press the button briefly toexit Hibernation.CAUTION: Pressing and holding down the power button results in theloss of unsaved information.If the computer has stopped responding and shutdown procedures areineffective, press and hold the power button down for at least 5seconds to turn off the computer.To learn more about your power settings, see your power options. Type power in the taskbar search box, and then select Power &sleep settings.‒ or –Right-click the Start button, and then select Power Options.12Chapter 2 Getting to know your computer

Special keysComponentDescription(1)esc keyDisplays system information when pressed in combination withthe fn key.(2)fn keyExecutes specific functions when pressed in combination withanother key.(3)Windows keyOpens the Start menu.NOTE: Pressing the Windows key again will close the Startmenu.(4)Action keysExecute frequently used system functions.NOTE: On select products, the f5 action key turns the keyboardbacklight feature off or on.(5)num lock keyAlternates between the navigational and numeric functions onthe integrated numeric keypad.(6)Integrated numeric keypadA separate keypad to the right of the alphabet keyboard. Whennum lock is pressed, the keypad can be used like an externalnumeric keypad.NOTE: If the keypad function is active when the computer isturned off, that function is reinstated when the computer isturned back on.Keyboard area13

Action keysAn action key performs the function indicated by the icon on the key. To determine which keys are on yourproduct, see Special keys on page 13. IconTo use an action key, press and hold the key.DescriptionOpens the Get started app.Decreases the screen brightness incrementally as long as you hold down the key.Increases the screen brightness incrementally as long as you hold down the key.Switches the screen image between display devices connected to the system. For example, if a monitor isconnected to the computer, repeatedly pressing this key alternates the screen image from the computerdisplay to the monitor display to a simultaneous display on both the computer and the monitor.Turns the keyboard backlight off or on.NOTE:To conserve battery power, turn off this feature.Mutes or restores speaker sound.Decreases speaker volume incrementally while you hold down the key.Increases speaker volume incrementally while you hold down the key.Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).Starts, pauses, or resumes playback of an audio

HP 15 Laptop PC (Intel) * Model numbers: 15-bs0xx HP 15g Laptop PC * Model numbers: 15g-br0xx HP 15q Laptop PC * Model numbers: 15q-bu0xx Maintenance and Service Guide

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