Solid Waste Management Services - Toronto

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OPERATING BUDGET NOTESContentsOverview & RecommendationsI: 2016 – 2018 Service Overviewand Plan6II: 2016 Recommended Budgetby Service13III: Issues for Discussion29Appendices:1. 2015 PerformanceSolid Waste Management Services332. 2016 Recommended OperatingBudget by ExpenditureCategory342016 OPERATING BUDGET OVERVIEW3. 2016 Organization Chart35Solid Waste Management Services (SWMS) provides wastecollection, transfer, processing and landfill services to the City ofToronto. Collection includes recyclables, organics, litter, leaf, yard,municipal hazardous & special waste and garbage. SWMS' goal is tobe a leader in providing innovative efficient waste management,creating environmental sustainability, promoting waste diversionand maintaining a clean city.4. Summary of 2016 ServiceChanges365. Summary of 2016 New &Enhanced Service PrioritiesNA6. Inflows/Outflows to / fromReserves & Reserve Funds372016 Budget Highlights7. 2016 User Fee RateChanges40The total cost to deliver this service to Toronto residents in 2016 is 389.009 million as shown below.(in 000's)2015ApprovedBudget2016 Rec'dBudgetChange %Gross Expenditures370,785.1389,009.418,224.34.9%Gross Revenues370,785.1389,009.418,224.34.9%Net Expenditures-Program:Lou Di GironimoActing General ManagerTel: (416) 392-8200Email: ldigiro@toronto.ca-For 2016, SWMS identified 17.5 million in opening budgetpressures arising from increased costs to support the SWMSCapital Program, as well as operating costs associated withinflationary and operational requirements. These pressures havebeen fully offset through a series of expenditure reductions andrevenue changes, including a recommended 3% rate ephen ConfortiManager, Financial PlanningTel: (416) 397-0958E-Mail: sconfor@toronto.ca

2016 Operating BudgetSolid Waste Management ServicesOur Service Deliverables for 2016Fast Facts 7 Transfer Stations (6 with HHW Depots) 1 Operating Organics Processing Facility withanother under expansion. 1 Reuse Centre 4 Collection Yards and 1 Litter Collection Yard Green Lane Landfill 160 Closed Landfills 1.4 million residential bins(Green/Waste/Blue/Kitchen)Trends 595,000 tonnes of waste projected to beland-filled in 2015; 606,000 in 2016 Overall Residential Diversion – increase from44% to 55% from 2008 – 2015 and isprojected to be at 55% in 2016 The 2017 and 2018 Plans for OverallResidential Diversion will be re-establishedfollowing Council's consideration andapproval of the Long Term WasteManagement Strategy (Waste Strategy). Historical Participation Rates: Green Bin –organics 89%; Blue Bin recycling– 96%; newaudit pending. Curbside Collection complaints per yeardecreased by 45% in 2013 and a further 10%in 2014. 2015 data not yet available.In moving forward towards 70% overall wastediversion, SWMS has established strategicdirections with the following 2016 deliverables: Waste Strategy including a Final Waste Strategyand Implementation Plan Continuing to implement a comprehensivemulti-residential public education campaignincluding 3Rs Ambassador Program. Continued rollout of Next Generation Green Binsfor curbside customers & continuing toimplement Green Bin organics facility services atmulti-residential locations. Completion of a comprehensive AssetManagement Framework and ImplementationPlan. Implement Design, Build, Operate and Maintaincontract for Dufferin Green Bin organics facilityexpansion. Continue Disco Road Biogas Utilization project. Ongoing monitoring and maintenance plan forperpetual care closed landfill sites. Ongoing installation of landfill gas control andleachate control as legislated, as well as ongoingengineering, development and monitoring ofthe Green Lane landfill site. Motivate and engage employees with theEmployee Recognition Program, ManagementTeam and Annual Town Hall meetings andmaintain the Talent Management Program. Pursue operational excellence with theevolution of KPIs, environmental health &safety, collection efficiencies and IT strategy.Overall Residential Diversion 8Plan53.053.055.055.055.055.0Diversion Ratetoronto.ca/budget2016Page 2

2016 Operating BudgetSolid Waste Management Services2016 Operating Budget Expenses & Funding Moving toward 70% waste diversion and balancingthis target with program sustainability. This is beingaddressed through:Where the money goes:2016 Budget by ServiceResidualMgmt, 105.5,27%CityBeautification, 33.7, 9%Our Key Issues & Priority Actions Developing a Waste Strategy that will re-establishCollection& Transfer, 114.7,29%the diversion target and guide future SWMSactivities and investment in the City for the next 30to 50 years. Continuation of efforts to fully include multiresidential buildings in the waste diversion plan tohelp achieve 70% Diversion. 389MillionProcess &Transport, 129.0,33%Education& Enforce., 6.2, 2%2016 Budget by Expenditure Category Moving Towards a Fully Sustainable Utility ensuring generated rate revenue is adequate tosupport SWMS' operating pressures, capital needs,as well as allow for the continued transition to a fullysustainable utility model, reducing the application ofrecoverable debt when appropriate. A 3% rate increase is recommended withSalaries AndBenefits, 92.6, 24%Other, 84.2, 22%Contrib. toRes., 41.7,11%Materials &Supplies, 6.1, 1% 389MillionEquipment, 0.3, 0%IDC, 34.7,9%Service &Rent, 129.5, 33%Where the money comes from:2016 Budget by Funding SourceProvincialSubsidies, 21.7, 6%Sundry andOtherRevenues, 74.0, 19%InterDivisionalRecoveries, 5.4, 1% 389MillionTransfersFromCapital, 4.9, 1%toronto.ca/budget2016User Fees &Donations, 283.1, 73%anticipated 3% annual rate increases over the next10 years to ensure sufficient capital funding forfuture initiatives that maximize the lifespan of theGreen Lane landfill beyond 2029. This multi-year fee/rate strategy will be adjustedupon approval of the Waste Strategy in 2016 withthe longer term goal to fund the SWMS 10-YearCapital Plan primarily through reserve funds,supported by annual operating contributionsfunded from user fees revenue.2016 Operating Budget HighlightsThe 2016 Recommended Operating Budget of 389.0million will enable SWMS to: Support the SWMS Capital Program through a 20.8million contribution to the Waste ManagementReserve Fund and 17 million in non-Green Lane debtservicing costs. Fund updated contract pricing increases for theprocessing and collection; and planning forimplementation of new contracts (Multi-ResidentialFront End Collection). Continue the roll-out of the Charities Rate WaiverProgram and green bin organics to all City collectedABCDs and Schools. Continue researching markets for expanding diversionprograms and conducting waste composition andparticipation audits by garbage bin size.Page 3

2016 Operating BudgetSolid Waste Management ServicesRecommendationsThe City Manager and Chief Financial Officer recommend that:1. City Council approve the 2016 Recommended Operating Budget for Solid Waste ManagementServices of 389.009 million gross, 0 million net for the following services:GrossNet( 000)( 000)33,659.332,304.4Solid Waste Collection & Transfer114,651.8(172,002.6)Solid Waste Processing & Transport128,968.478,037.5Residual 0.0Service:City BeautificationSolid Waste Education & EnforcementTotal Program Budget2. City Council approve the 2016 recommended service levels for Solid Waste Management Services asoutlined on pages 14, 17, 20, 23, and 26 of this report, and associated staff complement of 1,108.74positions.3. City Council approve the 2016 recommended new user fees, recommended technical adjustmentsto user fees, recommended market rate user fee changes, recommended rationalized user fees, andother fee changes above the inflationary adjusted rate for Solid Waste Management Servicesidentified in Appendix 7, for inclusion in the Municipal Code Chapter 441 “Fees and Charges”.4. City Council request the General Manager, Solid Waste Management Services consult with theFinancial Planning Division to finalize the Solid Waste Management Services performance measuresprior to the 2017 Budget Process.5. City Council request the General Manager, Solid Waste Management Services and the Deputy CityManager and Chief Financial Officer to report back to the Public Works and InfrastructureCommittee prior to the 2017 Budget process on the results of a study regarding price hedgingagreements as a means of stabilizing, directly or indirectly, Solid Waste Management Servicesannual revenue from the sale of its recyclable materials.6. This report be considered concurrently with the “Recommended 2016 Solid Waste Rates”(November, 2015) report from the Deputy City Manager and Chief Financial Officer and ActingGeneral Manager for Solid Waste Management Services.7. City Council direct the City Solicitor to submit the necessary bills to City Council required toimplement City Council's decision.toronto.ca/budget2016Page 4

2016 Operating BudgetSolid Waste Management ServicesPart I:2016 – 2018Service Overview andPlantoronto.ca/budget2016Page 5

2016 Operating BudgetSolid Waste Management ServicesProgram Maptoronto.ca/budget2016Page 6

2016 Operating BudgetSolid Waste Management ServicesTable 12016 Recommended Operating Budget and Plan by Service2015(In 000s)By ServiceIncremental Change2017 and 2018 Plan2016 Recommended Operating BudgetApprovedBudget ProjectedActual 2016 Rec'd2016 Rec'd 2016 Rec'dBaseNew/EnhancedBudget 4.81,354.832,191.831,804.232,304.42016 Rec.d vs. 2015Budget ApprovedChanges %2017 2018% %City BeautificationGross ExpendituresRevenueNet %(0.0)615.91.8%-Collection & TransferGross 8.3%3,450.6Net Expenditures(158,817.5) (155,578.5) (172,002.6)--(2.0%) 1,978.5(1.2%)Processing & TransportGross ExpendituresRevenueNet 0.2%-Residual ManagementGross 1.5%0.3%2,968.5-0.8%2,968.563.5%Net Expenditures--Education & EnforcementGross ExpendituresRevenueNet 9,009.4389,009.4(53.2)1.0(54.2)-TotalGross ExpendituresRevenueTotal Net ExpendituresApproved .0)1,108.718,224.318,224.3(0.0)-4,677.7The Solid Waste Management Services’ (SWMS) 2016 Recommended Total Operating Budget is 389.009 million gross and 0 million net, representing a 4.9% increase to the 2015 Approved Grossand Revenue Operating Budgets and includes reductions in order to achieve the reduction target asset out in the 2016 Operating Budget Directions and Guidelines. Base pressures totaling 17.462 million are mainly attributable to costs associated with supportingthe SWMS Capital Program such as debt service costs and contributions to reserve funds; as wellas volume and price increases for contracted services and adjustments to salaries & benefits. To mitigate the above pressures, the Program achieved base reductions and service efficiencysavings of 17.599 million through line by line reviews of accounts, an increase to budgetedgapping to reflect the anticipated level of naturally occurring vacancies, and user fee adjustmentsincluding a recommended 3% recommended rate increase in 2016. Approval of the 2016 Recommended Operating Budget will result in Solid Waste ManagementServices maintaining its total staff complement of 1,108.74 positions for 2016. The 2017 and 2018 Plan increases of 4.678 million and 2.969 million respectively areattributable to salary and benefit adjustments, Utility Bill production costs, contributing to thevehicle reserve and the final phase of harmonized rates for ABCDs and Schools.toronto.ca/budget2016Page 7

2016 Operating BudgetSolid Waste Management ServicesTable 2Key Cost Drivers2016 Rec'dBase Budget2016 Recommended Operating BudgetCityCollection &BeautificationTransfer(In 000s)Gross Expenditure ChangesPrior Year Impacts- Pan Am Games Litter Collection- Phase-in of ABCD and School Rate HarmonizationCOLA and Progression Pay- Progression Pay, Step Increases, Fringe benefits,other salary adj.Other Base Changes- IDC/IDR- Impact of Capital Project Delivery- Debt Charges - Non Green Lane- Contribution to SWM Reserve- Contribution to Perpetual Care Reserve- Contracted Serv: Vol & Price- Green Lane Operations Net Cost Incr.- COT Payment to Green Lane- Glass Fines Haulage & DisposalTotal Gross Expenditure ChangesRevenue Changes- User Fees Volume Increase- Capital Recovery Adjustment- Technical Adjustments- Automated Divisonal Collection Billing- Increased Enforcement of Yellow Bag Program- Blue Box Revenue Adjustment- Sales of Recyclable Materials- Transfer Station Tipping Fees -Vol- Clean Fill Revenue Closed LandfillsTotal Revenue ChangesNet Expenditure Changes Processing &ResidualEducation &TransportManagement Enforcement Total .6)(474.3)(1,827.1)5,354.2Key cost drivers for SWMS are discussed below: Prior Year Impacts: The ongoing harmonization of collection fees for ABCDs and Schools has an impact of 1.218million in net revenue for 2016, with the final phase-in scheduled for 2017. COLA and Progression Pay: Non-union progression pay, union step increases and other known salary adjustments of 0.705 million are included in 2016. COLA is not included as it is subject to ongoingnegotiations.toronto.ca/budget2016Page 8

2016 Operating Budget Solid Waste Management ServicesOther Base Changes: Additional debt service costs of 6.010 million are included as a key cost driver for debtservicing costs required for new SWMS debt issuance that has funded general capital andGreen Lane Landfill projects; Increased reserve fund contributions of 7.463 million and 1.249 million are includedrespectively for the Waste Management and Perpetual Care of Closed Landfills reserve funds inorder to financed required capital works. Contracted Services for processing of organics, leaf & yard waste and recyclables have acombined increase of 3.649 million due to price and volume changes. Revenue Changes: Revenue adjustments for 2016 resulting in a net savings of 3.593 million are based on variousrevenue changes such as, volume adjustments for bin fees & transfer station tipping fees andtechnical adjustments to interdivisional recoveries for collection services. Increased enforcement and compliance education of the Commercial Yellow Bag program isexpected to increase revenues by a further 1.433 million in 2016.In order to offset the above net pressures, the 2016 recommended service changes for SWMS consistsof base expenditure savings of 5.127 million net, base revenue changes of 9.636 million net, andservice efficiency savings of 2.837 million net for total savings of 17.599 million net, as detailedbelow.Table 32016 Total Recommended Service Change SummaryTotal Rec'd ServiceChanges2016 Recommended Service ChangesCityBeautificationDescription ( 000s)Base Changes:Base Expenditure Changes- Line by Line Review- Contribution to VehicleBase Expenditure ChangeBase Revenue Changes- SWMS Rate Increase @ 3%- Misc.User Fee Adjustments- Transfer Station Drop & LoadBase Revenue ChangeSub-TotalService Efficiencies- Gapping Increase to 4%- Line by Line Rev.(Communications & 3 pos)- SWM Collection EfficienciesSub-TotalTotal ChangesGross(13.7)Net(13.7)Collection &TransferGrossNet(152.0)(152.0)(1,199.5) (1,199.5) (3,508.1)(3,508.1)(1,213.2) (1,213.2) (3,660.1)(3,660.1)Processing dualManagementEducation 71.0)(71.0)(44.2)(44.2)Net(44.2)(44.2) 8.0) ) )(483.3)(5.0)(567.0) )(273.2)(2,836.7)(2,836.7)(8.0)(1,780.1) (1,780.1) (5,013.9) 4)(7,963.8) (17,599.8)(567.0)2018 Plan(367.1)(1,709.2)(1,213.2) (1,213.2) (3,660.1) (13,369.2)2017 Plan(4,760.0)(7,999.9)(9,709.1)Incremental Change Base Expenditure Changes (Savings of 5.127 million gross & net) Savings of 0.367 million net will be realized through a line-by-line expenditure review to alignthe budget with actual experience and projected 2016 requirements; andtoronto.ca/budget2016Page 9

2016 Operating Budget Solid Waste Management ServicesReduction to vehicle reserve fund contribution totals 4.760 million. This reserve fund providesfunding for capital fleet acquisitions and the reductions have been incorporated within theRecommended Capital Plan based on estimated on-going vehicle spending requirements.Base Revenue Changes (Savings of 9.636 million net)User Fees Revenue will increase by 8.410 million arising from a recommended rate change to SWMSrates and user fees of 3.0% as of January 1, 2016. This change affects all user fees including binfees, bulk volume fees and tipping fees at transfer stations and landfills for single familyresidential, multi-residential, private paid fees and non-residential and commercial fees. A 3% rate increase is recommended with anticipated 3% annual rate increases over thenext 10 years to ensure that the SWMS capital reserve fund has a positive balance from2016 to 2024 following all planned capital expenditures, with the balance in 2025 beingsubject to the Waste Strategy and timing of implementation. Miscellaneous User Fee Adjustments of 1.126 million include a series of small rateadjustments that were either previously unbudgeted or are incrementally changing. Thismainly includes commercial bins, non-residential non-waiver clients and Yellow Bag fees. Increase in revenue of 0.099 million for drop & load fees at Transfer Stations based onprojected volumes of waste from third parties using these facilities.Service Efficiencies (Savings of 2.837 million gross & million net)Gapping Adjustment It is recommended that the 2016 Operating Budget for SWMS be reduced by 1.821 millionarising from an increase in the level of budgeted gapping from 1.9% to 4.0%, which is a moreaccurate reflection of the natural turnover and vacancies expected in the Program over thenext few years. This recommended gapping adjustment will have no impact on the level of servicedelivered or approved compliment in Solid Waste Management Services.Line by Line and Collection Efficiencies A further line-by-line review of Communication expenditures ( 0.300 million), position reallocations ( 0.233 million) and Collection Service operating efficiencies ( 0.483 million) haveresulted in a total reduction of 1.016 million. The reduction in communication expenses of 0.300 million is based on a change inmethodology in providing communication services, as Solid Waste moves from moretraditional media communications to utilizing social media tools.toronto.ca/budget2016Page 10

2016 Operating BudgetSolid Waste Management Services Savings are recommended following an expenditure review within the Waste Collectionand Transfer service that identified reductions of 0.483 million and 5.0 vacant positionsthrough realignments and reductions.Approval of the 2016 Recommended Budget for SWMS will result in a 2017 incremental net cost of 4.678 million and a 2018 incremental net cost of 2.969 million to maintain the 2016 service levels,as discussed in the following section:Table 52017 and 2018 Plan by ProgramDescription ( 000s)Known Impacts:Progression Pay, Step Increases, Fringe BenefitsOther- Adjustment for PEPIDC SWMS - IDR Revenue Services (Utility Billing)Capital Delvery CostContribution to Vehicle ReserveSub-TotalAnticipated Impacts:OtherPhase-in of ABCD and School Rate HarmonizationSub-TotalTotal Incremental ImpactGrossExpense2017 - Incremental IncreaseNet%Revenue 8 - Incremental IncreaseNet%Revenue .3%)1.2%2,968.52,968.50.8%#PositionsFuture year incremental costs are primarily attributable to the following:Known Impacts: The 2017 and 2018 plans reflect inflationary cost increases and adjustments for salaries,progression pay, step increases and fringe benefits. Salary adjustments in the outlook reflectprojections for union step increases, progression pay for non-union staff. These estimates do notinclude provision for COLA which is subject to negotiations. Capital Delivery Cost has incrementally increased for specific identified projects. The impactincludes 2016 as well as the outlooks for 2017 and 2018. These projects are: Second GenerationGreen Bin organics roll out; Information Management Project and the Work Management SystemProject. The costs will be recovered from Capital and the additional FTEs will be offset by overallcomplement reductions resulting in a net zero Complement change Contribution to the vehicle reserve for fleet replacement will increase by 4.760 million and 2.000 million in 2017 and 2018 respectively based on planned lifecycle replacement requirementsof fleet vehicles.Anticipated Impacts: ABCD & School Fee Harmonization: The final phase-in of harmonized waste fees for ABCDs andSchools will result in estimated incremental revenue of 1.120 million in 2017.toronto.ca/budget2016Page 11

2016 Operating BudgetSolid Waste Management ServicesPart II:2016 RecommendedBudget by ServiceStoronto.ca/budget2016Page 12

2016 Operating BudgetSolid Waste Management ServicesCity BeautificationWhat we doCityBeautification Litter Pick-up Special EventsParks BinProvide collection services within thepublic realm to all residents and visitorscity-wide to support a clean city. Thecore activities include:Collection of litter; Collection of Parks litter and recyclingbins; Collection of garbage and recycling binswithin the road allowance; Collection of Special Events recyclingand litter.Street LitterBins 2016 Service Budget by Activity ( Ms)Service by Funding Source ( Ms)Street LitterBins, 6,18%SpecialEvents, 0.9,3%Litter Pickup, 17.3,51% 33.7Million 1.4MillionInterDivisionalRecoveries, 1.4, 100%Parks Bin, 9.4, 28%Litter Related Service Requests Completed withinService Standard95.0% Downward trend since 2012. Challenges in 2014 due to staffingshortages, Increase in number of litter bins.94.0%93.0%92.0%91.0%90.0%89.0%88.0%% Service Requests2013Actual2014 Actuals2015 0%91.0%90.0%90.0%90.0%toronto.ca/budget2016Page 13

2016 Operating BudgetSolid Waste Management Services2016 Service LevelsCity pproved Service Levels20142015Recommended2016Litter Pick-upResidual WasteApproved1x - 7x/wk1x - 7x/wk1x - 7x/wk1x - 7x/wkLitter Pick-upSingle Stream RecyclingApproved1x - 7x/wk1x - 7x/wk1x - 7x/wk1x - 7x/wkParks BinResidual WasteApproved1x - 7x/wk1x - 7x/wk1x - 7x/wk1x - 7x/wkParks BinSingle Stream RecyclingApproved1x - 7x/wk1x - 7x/wk1x - 7x/wk1x - 7x/wkStreet Litter BinsResidual WasteApproved1x - 7x/wk1x - 7x/wk1x - 7x/wk1x - 7x/wkStreet Litter BinsSingle Stream RecyclingApproved1x - 7x/wk1x - 7x/wk1x - 7x/wk1x - 7x/wkSpecial EventsResidual WasteApprovedOn DemandOn DemandOn DemandOn DemandSpecial EventsSingle Stream RecyclingApprovedOn DemandOn DemandOn DemandOn DemandSpecial EventsOrganicsApprovedOn DemandOn DemandOn DemandOn DemandOverall, the 2016 Recommended Service Levels are consistent with the approved 2015 Service Levelsfor activities carried out by City Beautification.Table 62016 Recommended Service Budget by Activity( 000s)GROSS EXP.Litter Pick-upParks BinSpecial EventsStreet Litter BinsTotal Gross Exp.REVENUELitter Pick-upParks BinSpecial EventsStreet Litter BinsTotal RevenuesNET EXP.Litter Pick-upParks BinSpecial EventsStreet Litter BinsTotal Net Exp.Approved Positions20152016 Recommended Operating BudgetRec'dRec'd BaseRec'dApprovedService 2016 Rec'd Budget vs.New 2016 Rec'dBudgetBase2015 Budget % Change /BudgetBase Budget Changes % Incremental Change2016 Rec'd Budget vs.2015 Budget %2017 Plan %2018 Plan .3294.1(1.7)292.412.14.3%292.412.14.3%0.0%The City Beautification Service promotes and supports a clean and beautiful city by providingcollection services within the public realm to all residents and visitors city-wide. This is done bycollection of litter, collection of garbage and recycling in Parks and from street bins within the roadallowance. This service also provides recycling and litter collection at special events.The 2016 Recommended Operating Budget for City Beautification of 33.659 million gross and 323.304 million net is 0.112 million or 0.3% above the 2015 Approved Net Budget.toronto.ca/budget2016Page 14

2016 Operating BudgetSolid Waste Management Services Aside from base budget pressures common across all services, base pressures totaling 1.952million in the City Beautification service are primarily due to various salary adjustments of 1.450million, including progression pay and step increases and aligning salaries and benefits to actualexpenditures. The 2016 Recommended Operating Budget for the City Beautification service also includes reversalof 2015 funding of 0.100 million net for additional litter collection due to the 2015 Pan Am Games.In order to offset the above net expenditure pressures, the 2016 recommended service changes forCity Beautification consist of base budget savings of 1.213 million and service efficiency savings of 0.567 million, as detailed below:Base Budget (savings of 1.213 million gross and net) Expenditures of 0.013 million have been reduced based on a line by line review of recent spendingand considering future requirements. Further savings of 1.200 million will realized as a result of reducing the contribution to the vehiclereserve based on asset lifecycle planning.Service Efficiency (savings of 0.567 million gross and net) Expenditures of 0.114 million have been reduced based on a line by line review of recent spendingand considering future requirements. Further salary savings of 0.453 million have been realized as a result of increasing gapping basedon actual experience.toronto.ca/budget2016Page 15

2016 Operating BudgetSolid Waste Management ServicesSolid Waste Collection & TransferSolid WasteCollection &TransferWhat we do Provide effective and efficient solid wastecollection services to residents, businesses,visitors and ABCDs of the City of Toronto.The core activities include collection andtransferring the following materials to ourTransfer Stations:Green Bin Organics; Garbage; Recycling; Leaf & Yard Waste; Bulky Goods (includes furniture, electronicsand white goods/metal materials); and, Municipal Hazardous & Special Waste(MHSW).Garbage(C&T)Green Bin(C&T)DurableGoods (C&T)Leaf & YardWaste (C&T)MHSW (C&T)Recyclables(C&T)2016 Service Budget by Activity ( Ms)Service by Funding Source ( Ms)Sundry andOtherRevenues, 4.1, 1%Recyclables(C&T), 28.4,25%MunicipalHazardous &Special Waste(C&T), 1.7,1%Leaf & YardWaste (C&T), 13.7, 12%DurableGoods (C&T), 17.6, 15% 114.7MillionGreen Bin(C&T), 24.8,22% 286.7MillionGarbage(C&T), 28.4,25%User Fees &Donations, 270.9, 95%Number of complaints per 00# of complaints2013Actual2014 Actuals2015 ,06027,06025,00025,00025,000toro

Moving Towards a Fully Sustainable Utility - ensuring generated rate revenue is adequate to support SWMS' operating pressures, capital needs, as well as allow for the continued transition to a fully sustainable utility model, reducing the application of recoverable debt when appropriate. A 3% rate increase is recommended with

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