Vincent Loy, PwC Singapore - ACCA Global

Trust in Digital AgeVincent Loy, PwC SingaporeStrictly Privateand Confidential

Agenda1. The rise of the Digital World2. Impact of the Digital Natives3. Trust: Currency of the Digital Age4. How to build Trust in the Digital AgePwC

1The Rise of The Digital WorldPwCPwC

The Digital Age3D PrintingSocialNetworkingInternet ofThingsCloudComputingAugmentedRealityRobotsBig DataVirtualRealitySmart genceIndustry 4.0Block ChainMobilityAutonomousDriving“An explosive Growth of Technology”PwCPwC4

Key Emerging Tech by 2020 most likely to affectacross the value chain canbusiness globally Sensorscapture and analyse information tofulfill business objectives“Top 8 outof 150 techmost likelyto ng of physical andvirtual world presents newbusiness opportunitiesAutomate, augmentor assist humanactivitylimitations and opens newpossibilities for simulationProvides new modesfor surveillance,survey, and deliveryPotential to turn anybusiness into a factoryDistributed electronic ledger haspotential for prevention of fraudMachine learning has potential tocreate new products and servicesPwC5

The Digital evolution has already startedNOWPwCPwC6

Key Drivers for Digital utingPowerCloudComputingSmartNationStorage umComputing

2Impact of the Digital NativesPwCPwC

Who are the Digital Natives? Has increasingly highexpectations set by marketleading brands Is better informed than ever Trusts his/her peers more thanadvertising Has variety of choices Has voice via social mediaPwC9

What does this mean to businesses125PwCPwCUse insight to understand customerneeds and deliver better customeroutcomesIs confident with disruptive digitaltechnologies34Has detailed insight into how itsproducts and services areconsumedUnderstands the broaderecosystem and builds a network ofpartnershipsContinuously innovates, understands and exploits the potential of new business models10

Underlying this expectationHow to retain thedigital nativecustomer?24/7UndisruptedIT ServicesNeed to buildTrustPrivacyand DataProtectionPwCinto fabric of theoperations11

Trust: Currency of the Digital AgePwCPwCPremium OnTrustCritical for thedigital ageNot just abouttechnology but alsobusiness strategyShould underpinhow business isorganised and run12

3Trust: Currency of the Digital AgePwCPwC

Risks of Digital WorldTechnologyMega TrendsSourcing RiskIT GovernanceIT Processes &AssetsProjectDelivery RiskDataGovernance &QualityBusiness SystemsIT Resilience andContinuityCompliancewith RegulationCyber SecurityGlobal ITPwC July 201414

Business impact when trust is broken Costs of remediation &investigation Financial losses Share pricePwC15

4How to build trust in the Digital AgePwCPwC16

What all these mean for your businessFive key business imperatives:Confidence in your securityCyber SecurityConfidence that systems are secure to protect customerand other data and that identity/privacy issues have been dealt with.Confidence in your dataDataConfidenceConfidence in the integrity of data and the abilityto benefit from what it can reveal about a businessConfidence in your systemsBusiness SystemsConfidenceConfidence that business systems have the right controls and monitoringto ensure that they do what they are supposed to, whether they are in-housesystems or are delivered as cloud based services.“Managing riskand building trustunderpins thedigital agenda asdigital platformsbecomeincreasinglycentral to thedelivery ofbusiness strategy.”Confidence to take risksIT RiskConfidenceConfidence that technology risks are understood and well managedand that digital platforms will be available when required (24/7).Confidence in your digital transformation programmeTransformationConfidencePwCConfidence to embark on and deliver the next complex digital transformationprogramme in a way that delivers the expected benefits, on time and to budget.17

What all these mean for your business- OrganisationStrategyCompliancePeople &TalentsNewregulationsNew job categories,phasing out of old rolesNew opportunities &considerationsOperationsImprove operationalefficiency and significantcompetitive advantagePwC July 2014PwCCustomerEngagementReshaping interactions fromsales & marketing to billing& after-sales support18

Our Digital Trust FrameworkPwCPwC19

Assess your Digital Trust Profile: Questions to Ask1. Have you identifiedyour risk profile andensured your controls are‘right-sized’?4. What controls enforcethird parties to handleyour data appropriately?7. If you are holdingcustomer data, how areyou managing theirsecurity and privacyexpectations?2. Is your digitalprogramme aligned toyour business & ITstrategy?5. With increasingconnectivity, how are youmanaging access to yoursystems?8. Are you meeting fastchanging regulatoryrequirements?3. Do you know whereyour most valuabledata is physically held?6. Do you know if thoseaccessing core systems aretruly who they say theyare?PwCPwC9. In the event of incident,what is your incidentresponse plan to securethe business and rebuildtrust?20

Thank you.Contact us:Vincent LoyPartnerData Analytics, Cyber &Financial Crime LeaderVincent.J.Loy@sg.pwc.comThis publication has been prepared for general guidance on matters of interest only, and does notconstitute professional advice. You should not act upon the information contained in this publicationwithout obtaining specific professional advice. No representation or warranty (express or implied) isgiven as to the accuracy or completeness of the information contained in this publication, and, to theextent permitted by law, [insert legal name of the PwC firm], its members, employees and agents donot accept or assume any liability, responsibility or duty of care for any consequences of you or anyoneelse acting, or refraining to act, in reliance on the information contained in this publication or for anydecision based on it. 2015 PwC Singapore. All rights reserved. In this document, “PwC” refers to PricewaterhouseCoopersLLP which is a member firm of PricewaterhouseCoopers International Limited, each member firm ofwhich is a separate legal entity.PwC

Cyber Security Business Systems Data Governance & Quality Technology Mega Trends Global IT IT Governance Compliance with Regulation. PwC Business impact when trust is broken 15 Costs of remediation & investigation Financial losses Share price. PwC 16 4 How to build trust in the Digital Age PwC. PwC What all these mean for your business