RFP No.: SSCDL-ICCC-RFP-01-2020 Last Date For Price . - Surat Smart City
REQUEST FOR PROPOSAL FORSELECTION OF IMPLEMENTATION AGENCY FORINTEGRATED COMMAND AND CONTROL CENTER (ICCC) IN SURAT CITYRFP No.: SSCDL-ICCC-RFP-01-2020Last date for Price Bid Submission: 25.09.2020Invited bySurat Smart City Development Limited1st Floor, South Zone Office, Surat MunicipalCorporation, Opp. Satyanagar, Udhna, Surat-394210,India.Issued by Surat Smart City DevelopmentGujarat,LtdPage 1 of 290
Table of Contents1Glossary . 82Notice Inviting Bid .93Introduction and Background . 103.1About Surat .10453.2About Surat Municipal Corporation .103.3About Surat Smart City Development Limited (SSCDL) . 113.4Project Background. 113.5Project Objective . 12Scope of Services for the Project . 144.1Components & Services Overview . 144.2Envisaged Solution Architecture . 164.3Surat Network Schematic Diagram . 194.4Responsibility Matrix. 19Pre-Qualification Criteria . 215.1Bidder’s Eligibility Criteria . 215.26OEM’s Eligibility Criteria . 24Instructions to Bidder . 266.1Purpose of Bid Document . 266.2Proposal Preparation Cost . 276.3Online Pre-bid Queries . 276.4Amendment of RFP Document. 286.5Conflict of Interest . 286.6Consortium Conditions . 286.7Right to amendment of the project scope . 306.8SSCDL rights to terminate the selection process. 306.9Right to reject any proposal . 306.10Bid Fee and Earnest Money Deposit (EMD) and amount . 326.11Sealing, Marking and Submission of Bids . 336.12Language of Bids . 356.13Concessions permissible under statutes . 356.14Bid Validity . 356.15Taxes . 356.16Firm Prices and Bid Currency. 36Issued by Surat Smart City Development LtdPage 2 of 290
6.17Right to vary the scope of the work at the time of award . 366.18Modification or Withdrawal of Bids . 366.19Evaluation Process . 366.20 Opening of Technical Bid . 376.21Evaluation of Technical Bid . 376.22Technical Evaluation Criteria . 376.23Opening of Commercial Bid. 426.24Evaluation of Commercial Bids and Selection Method . 426.25Notifications of Award and Signing of Contract . 436.26Rights to Accept/Reject any or all Proposals . 436.27Quantity Variation . 436.28Performance Bank Guarantee. 446.29Governing Law . 456.30 Failure to agree with the Terms & Conditions of the Bid Document/ Contract . 45786.31Terms and Conditions of the Tender . 456.32Restriction on Transfer of Agreement . 456.33Subcontracting . 456.34Safety Regulation, Accident and Damage . 466.35Ownership and Licenses . 46Service Level Agreements (SLA) . 477.1Definitions . 477.2Measurement of SLA . 487.3SLAs . 487.4Security Breach SLA . 507.5Breach in supply of Onsite Manpower. 51Project Milestone and Payment Schedules . 548.1Project Milestone . 548.29Payment Schedule . 55General Instructions on Preparation of Technical Proposal. 5610 Formats for Pre-Qualification Bid . 5810.1 Checklist for Pre- Qualification Document. 5810.2PQ 1: Pre-Qualification and Technical Bid Cover Letter . 6010.3PQ 2: Bidder Information Format. 6210.4PQ 3: Bidder’s Annual turnover over last 3 financial years . 6310.5PQ 4: Auditor’s/CA Certificate for turnover for bidder . 65Issued by Surat Smart City Development LtdPage 3 of 290
10.6PQ 5: Self-Declaration – No Blacklisting . 6610.7PQ 6: Affidavit . 6710.8PQ 7: Details of Experience . 6810.9PQ 8: Power of Attorney for Prime Member of Consortium . 7010.10 PQ 9: Format for Bank Guarantee for Bid Security (Earnest Money Deposit) . 7210.11 PQ 10: Format for Authorization Letters from OEMs . 7410.12 PQ 11: Format for Specifying the Make & Model .7510.13 PQ 12: Format for Use Case Submission from OEM. 8711Formats for Technical-Qualification Bid . 8911.1 Checklist for Technical- Qualification Document . 8912 Commercial Bid Format & Instructions . 9012.1 Cover letter for Commercial Bid . 9012.2General Instructions . 9212.3Commercial Bid Format . 9413 Annexure I: Detailed Scope of Work and Considerations . 10813.1 Inception Phase . 10813.2Requirement Phase . 10813.3Design Phase . 10913.4Development / Implementation Phase . 10913.5 Procurement, Supply, Installation and Commissioning of IT and non IT infrastructure atICCC 11113.6Site Preparation for Data Center . 11213.7Integration and Implementation Phase. 11413.8Support for Open Data Platform . 11513.9Data Analytics Capability . 11513.10 Vendor Management Services . 11613.11 Testing and Acceptance Criteria . 11613.12 Go-Live Preparedness and Go-Live . 11813.13 Training and Capacity Building . 11913.14 ICCC Infrastructure Provisioning . 11913.15 Operations and Maintenance for a period of 5 years. 12013.15.1Warranty, ATS and Annual Maintenance Services. 12113.15.2Systems Administration Services . 12313.15.3Provision for Onsite Support . 12313.15.4Application Support and Maintenance Support . 12513.15.5Compliance to SLA. 127Issued by Surat Smart City Development LtdPage 4 of 290
13.16 Project Management and Governance. 12713.16.1Project Management Office (PMO) . 12713.16.2Steering Committee .12813.16.3Project Monitoring and Reporting.12813.16.4Risk and Issue management .12813.16.5Planning and Scheduling . 12913.17 Guiding Architecture Principle . 12914 Annexure II- Functional requirements of ICCC Application . 14014.1 Objectives . 14014.2Functional and Technical Specification for CCC Software . 14114.3Mobile App for Field Staff . 15414.4Integration Required . 15414.5Use cases for ICCC Implementation . 15514.6Other Requirements . 15915 Annexure III- Technical requirements for ICT Components . 15915.1 Video Wall Screen . 16015.2Video Wall Controller (From same Video wall OEM) . 16015.3Video Wall Management Software . 16415.449" Curved Monitor for ICCC Operator. 16515.5Workstations for ICCC Operators . 16515.6Desktop PC (Dell/HP/Lenovo) . 16715.7Office Productivity suite . 16915.8Monochrome Printer . 16915.9MFP I (Network B/W MFP for Offices in ICCC) . 17015.10 MFP II (Heavy Duty) . 17115.11 Colour Laser Printer . 17115.12 Projector-1 (6000 lumens) . 17215.13 Projector-2 (3000 lumens) . 17315.14 Projector Screen 1 (200 Inch size) . 17415.15 Projector Screen 2 (100 Inch size) . 17515.16 65” LED Display Screen . 17515.17 Indoor Wifi Access Points (AP) . 17615.18 8 ports Unmanaged PoE Switch . 17815.19 24 ports (1G/1G) Web Managed Switch . 17815.20 24 ports (1G/10G) Web Managed Switch . 18015.21 48 ports (1G/10G) Web Managed Switch .182Issued by Surat Smart City Development LtdPage 5 of 290
15.22 DC Core Switch . 18515.23 1G SFP LX Transceiver Module for above 24 Port Web Managed Switches . 19015.24 10G SFP LR Transceiver Module for 24 Port/48 Port Web Managed Switches . 19115.25 10G SFP LR Transceiver Module for DC Core Switch . 19115.26 10G DAC (10M Length) for DC Core Switch . 19115.27 40G QSFP LR4 Transceiver Module for DC Core Switch . 19115.28 DC TOR / DC Aggregation Switch Type-1 . 19215.29 DC TOR/ DC Aggregation Switch Type-2 . 19615.30 40G QSFP LR4 Transceiver Module for DC TOR/ DC Aggregation Switch . 20015.31 10G SFP LR Transceiver Module for DC TOR / DC Aggregation Switch . 20015.32 DC Application & Delivery Controller with Global Server Load Balancing. 20115.33 Wireless LAN Controller for Indoor Wifi Access Point . 20215.34 Servers for SMC Application Requirements . 20415.35 Servers for ICCC Requirements . 20515.36 Blade Chassis for Blade Servers . 20715.37 IP KVM with 17" Rack LED/LCD and USB VM Server Module Bundle . 20915.38 Storage . 21015.39 42U Rack for Servers . 21515.40 42U Rack for Network Devices . 21715.41 Enterprise Security & Antivirus Software License for Server . 21915.42 Call Center Management Solution . 22015.43 VM based Network Access Control Solution . 22615.44 Wired and Wireless Presentation Solution for Conference Room . 23015.45 8-Port HDMI Cat 5/6 Splitter. 23116 Annexure IV- Scope & requirements for Data Center & other Components. 23316.1 Painting . 23716.2PVC Conduit. 23816.3Wiring . 23916.4Cable Work. 24016.5Earthing . 24116.6Fire Detection and Alarm System . 24216.7Aspirating Smoke Detector System . 24316.8Water leak detection System. 24616.9Access Control System . 24816.10 Rodent Repellent . 24916.11 Fire Suppression System. 250Issued by Surat Smart City Development LtdPage 6 of 290
16.12 Precision Air Conditioning . 25416.13 Datacentre Management System / Building Control System . 26017 Annexure V- Common guidelines regarding compliance of systems/equipment26118 Annexure VI- Approved List of Banks . 26319 Annexure VII- Master Service Agreement . 26420 Annexure VIII - Format for Performance Bank Guarantee . 288Issued by Surat Smart City Development LtdPage 7 of 290
1 GlossaryTermsMeaningAMCAnnual Maintenance ContractAPAccess PointsATSAnnual Technical SupportBOMBill of MaterialCEOChief Executive OfficerDCData CenterDDDemand DraftDRDisaster RecoveryEMDEarnest Money DepositFRSFunctional Requirement SpecificationsGISGeographical Information SystemGPSGlobal Position SystemICCCIntegrated Command Control CenterICTInformation and Communication TechnologyINRIndian RupeeLoILetter of IntentMFPMulti-Functional PrinterOEMOriginal Equipment ManufactureO&MOperations and MaintenancePBGPerformance Bank GuaranteePOEPower over EthernetPQPre-QualificationRFPRequest for ProposalRORequest OrderR&RRoles & ResponsibilitiesSANStorage Area NetworkSISystem IntegratorSLAService Level AgreementSMCSurat Municipal CorporationSOPStandard Operating ProceduresSRSSoftware Requirement SpecificationsSSCDLSurat Smart City Development LimitedTQTechnical QualificationUATVMUser Acceptance TestingVirtual MachineIssued by Surat Smart City Development LtdPage 8 of 290
2 Notice Inviting BidSurat Smart City Development Limited (SSCDL)1st Floor, South Zone Office, Surat Municipal Corporation, Opp.Satyanagar, Udhna, Surat-394210, Gujarat, India.Notice for Inviting RFP for“Selection of Implementing Agency forIntegrated Command Control Center(ICCC) in Surat”[RFP No.: SSCDL-ICCC-RFP-01-2020]Bid for Implementation of ICCC Project is invited online on https://smc.nprocure.com from the biddermeeting the basic eligibility criteria as stated in the bid document.Bid Fee (Non-refundable) Rs.20,160 [Rs. 18,000 12% GST] by DemandDraft or Banker’s ChequeEMD Amount The bidder should pay EMD of Rs. 25, 00,000 (RupeesTwenty five lakhs only) whereby 50% amount shall bein the form of Demand Draft / Banker’s Cheque infavour of “Surat Smart City Development Limited”,from Nationalized or Scheduled bank and 50 % amountshall be in the form of Bank guarantee (BG) of anynationalized / scheduled banks with validity of 180days from the date of Bid openingLast date to submit the Pre Bid By email to it@suratsmartcity.comon or beforeQueries17.09.2020, 16:00 hrsOnline Price Bid End Date Till 25.09.2020 up to 18:00 hrs.Technical Bid Submission (in HardCopy) along with EMD & Bid fee RFP Document Availability In sealed envelope strictly by RPAD/Postal Speed PostOn or before 01.10.2020 up to 18:00 hrs. To the ChiefAccountant, Surat Municipal Corporation, Muglisara,Surat – 395003, Gujarat by RPAD or Speed Post y.com/Tenders,The right to accept/reject any or all bid(s) received is reserved without assigning any reason thereof.CEOSurat Smart City Development LtdIssued by Surat Smart City Development LtdPage 9 of 290
3 Introduction and Background3.1About SuratSurat is located in western part of India in the state of Gujarat, Surat is referred as the silk city andthe diamond city. It has the most vibrant present and an equally varied heritage of the past. Suratis also known as economic capital of Gujarat and is having one of the highest growth rates amongstAsian cities. As per the Census 2011, it is the eighth largest city in the country with population of4.48 million population. On the scale of population growth, Surat is the fastest growing city in Asiaand holds 4th rank in the world. On the economic front, Surat holds top position with highest perhouse-hold income in the countrySurat has been selected at 4th position as one of the twenty Indian cities (in the firstround of selection) to be developed as a smart city under Smart Cities Mission.3.2About Surat Municipal CorporationThe Surat Municipal Corporation (SMC) has responded to the challenges of fastest populationgrowth and high speed economic development by adopting the best urban management practices.The administration of SMC with the help of the people and elected members of the city hastransformed Surat to one of the cleanest cities of India. SMC has taken all necessary steps to makethe city a better place to live with all amenities. SMC has taken up many path breaking initiativesand these efforts have been acknowledged at national and international level.Utilization of Information Technology (e-Governance)SMC had harnessed the power of IT before it became ubiquitous and a necessity for organizationsof its nature and size. SMC is one of the few local self-government to adopt computerization in itsearly phases and use it for better governance, improving operational efficiency and increasing easeof interaction with citizens. SMC has initiated various e-Governance and m-Governance projects.The same have been recognized at national/international level. Following is the list of awardsreceived in recent past:1.2.3.4.5.6.7.8.9.10.'Project Award' to Surat Smart City's 'One City One Card - Digitalization for cashless travel by integrationof Automatic Fare Collection System with Surat Money Card' under 'Mobility & Transportation' Categoryby MoHUA in'India Smart Cities Awards 2019' in January, 2020'Smart Project Award' to Surat Smart City's 'Automatic Fare Collection System (AFCS)' under 'SmartTransportation' Category by Smart Cities Council India in September 2019'Digital India Award' for 'Open Data Initiative' under 'Open Data Champion' Category by Ministry ofElectronics and Information Technology, Govt. of India in February, 2019'City Award' to Surat Smart City for showing best momentum in implementation of projects under 'IndiaSmart Cities Award' 2018 by MoHUA in July 2018'Project Award' to Surat Smart City's Integrated Transit Management System (ITMS) under 'Transportand Mobility' Category of 'India Smart Cities Award' 2018 by MoHUA in July 2018'Smart Project Awards' for SMAC Centre and ITMS projects by Smart City Council of India, March 23,2018SKOCH ‘Order-of-Merit’ Award for Surat Smart City’s Project Management System, 2018Digital Leader of the Year Award, 2017National e-Governance Award, 2017Business World Smart Cities Award 2016–Dec, ‘16Issued by Surat Smart City Development LtdPage 10 of 290
11.12.13.14.15.16.17.Digital India Award 2016 (Platinum Icon)–Dec, ‘16IT Innovation & Excellence 2016 Award–Oct, ‘16Express IT Award 2015 (Bronze) For SMC Mobile AppVodafone – Mobile for Good Award 2014 to Citizen’s Connect – SMC Mobile AppSkoch Order-of-Merit to Citizen’s Connect – SMC Mobile AppmBillionth Award South Asia 2014 to Citizen’s Connect – SMC Mobile AppHUDCO Award for Best Practices to Improve the Living Environment 2013-14 for Mobile App& Virtual Civic Center (Online Services)18. Skoch Gold Award & Order-of-Merit for Use of e-Governance for Improved Service Delivery19. The Janaagraha G2C Award 2012 for Best website under the category “Transparency andAccountability”20. City Civic Centre won the National Award for e-Governance 2007-08 (Bronze) for OutstandingPerformance in Citizen Centric Service Delivery21. Golden Jubilee Memorial Trust Awards 2007-08 for Outstanding Utilisation of Communication& Information Technology from Southern Gujarat Chamber of Commerce22. The Grievance Redressal System awarded the Best Practice Award by CMAG & FIRE[D]23. Certificate of Merit by NIUA – FIRE(D) for the best website in the year 20013.3About Surat Smart City Development Limited (SSCDL)As per the GoI guidelines, Surat Municipal Corporation has formed a separate Special PurposeVehicle (SPV) as Surat Smart City Development Ltd. (SSCDL) for the implementation of projects
Issued by Surat Smart City Development Ltd Page 1 of 290 Invited by Surat Smart City Development Limited 1st Floor, South Zone Office, Surat Municipal Corporation, Opp. Satyanagar, Udhna, Surat-394210, Gujarat, India. RFP No.: SSCDL-ICCC-RFP-01-2020 Last date for Price Bid Submission: 25.09.2020 REQUEST FOR PROPOSAL FOR
A/C Refrigerant Information Panel Ward Atkinson – Former Chair, SAE ICCC Committee . Peter Coll – Neutronics Refrigerant Analysis . Mary Koban – DuPont Flourop
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RFP Title: Enterprise Content Management System RFP RFP Number: 060B6400035 RFP Issuing Agency: DoIT 100 Community Place Crownsville, MD 21032 RFP Issue Date: 07/27/2016 Proposals Due Date and Time: 10/05/2016 at 2:00 PM Local Time Questions Due Date and Time: 08/26/2016 at 12:00 PM
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