HP EliteBook 840 G3 Notebook PC HP EliteBook 848 G3 Notebook PC HP .

HP ZBook 15u G3 Mobile WorkstationHP EliteBook 850 G3 Notebook PCHP EliteBook 848 G3 Notebook PCHP EliteBook 840 G3 Notebook PCMaintenance and Service Guide

Copyright 2015, 2016 HP DevelopmentCompany, L.P.AMD and AMD Radeon are trademarks ofAdvanced Micro Devices, Inc. Bluetooth is atrademark owned by its proprietor and used byHP Inc. under license. Intel and Core aretrademarks of Intel Corporation in the U.S. andother countries. Linux is the registeredtrademark of Linus Torvalds in the U.S. andother countries. Microsoft and Windows areeither registered trademarks or trademarks ofMicrosoft Corporation in the United Statesand/or other countries.For DTS patents, see http://patents.dts.com.Manufactured under license from DTSLicensing Limited. DTS, the Symbol, & DTS andthe Symbol together are registeredtrademarks, and DTS Studio Sound is atrademark of DTS, Inc. DTS, Inc. All RightsReserved.Product noticeThis guide describes features that are commonto most models. Some features may not beavailable on your computer.Not all features are available in all editions ofWindows 10 or Windows 8. This computer mayrequire upgraded and/or separately purchasedhardware, drivers and/or software to take fulladvantage of Windows 10 or Windows 8functionality. See http://www.microsoft.comfor details.The information contained herein is subject tochange without notice. The only warranties forHP products and services are set forth in theexpress warranty statements accompanyingsuch products and services. Nothing hereinshould be construed as constituting anadditional warranty. HP shall not be liable fortechnical or editorial errors or omissionscontained herein.Second Edition: March 2016First Edition: October 2015Document Part Number: 831002-002

Important Notice about Customer Self-Repair PartsCAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by anauthorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repairparts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures forAuthorized Service Provider only parts," can damage the computer or void your warranty.iii

ivImportant Notice about Customer Self-Repair Parts

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place thedevice directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do notallow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs orclothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such aspillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessiblesurface temperature limits defined by the International Standard for Safety of Information TechnologyEquipment (IEC 60950-1).v

viSafety warning notice

Table of contents1 Product description . 12 External component identification . 7Right . 7Left . 9Display . 10Top . 11TouchPad . 11Lights . 12Buttons, speakers, and fingerprint reader . 14Keys . 16Using the hot keys . 17Bottom . 19Front . 20Locating system information . 203 Illustrated parts catalog . 22Computer major components . 22Display assembly subcomponents . 25Plastics kit . 26Mass storage devices . 27Miscellaneous parts . 284 Removal and replacement procedures preliminary requirements . 30Tools required . 30Service considerations . 30Plastic parts . 30Cables and connectors . 31Drive handling . 31Grounding guidelines . 32Electrostatic discharge damage . 32Packaging and transporting guidelines . 33Workstation guidelines . 33Equipment guidelines . 34vii

5 Removal and replacement procedures for Customer Self-Repair parts . 35Component replacement procedures . 35Bottom cover . 35Battery . 40Hard drive . 41SSD . 43Memory modules . 44WLAN/Bluetooth combo card . 46WWAN module . 48Keyboard . 506 Removal and replacement procedures for Authorized Service Provider parts . 54Component replacement procedures . 54RTC battery . 55Internal base plate . 56Heat sink/fan assembly . 59Fingerprint reader assembly . 62Power button board . 63Touchpad button board . 66NFC module . 68Smart card reader board . 69USB/audio board . 71System board . 72Speaker assembly . 75Display assembly . 76Top cover . 817 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 . 82Using Computer Setup . 82Starting Computer Setup . 82Navigating and selecting in Computer Setup . 82Restoring factory settings in Computer Setup . 83Updating the BIOS . 84Determining the BIOS version . 84Downloading a BIOS update . 84Changing the boot order using the f9 prompt . 85TPM BIOS settings (select products only) . 85Using HP Sure Start (select products only) . 86viii

8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8 . 87Using Computer Setup . 87Starting Computer Setup . 87Navigating and selecting in Computer Setup . 87Restoring factory settings in Computer Setup . 88Updating the BIOS . 89Determining the BIOS version . 89Downloading a BIOS update . 89Changing the boot order using the f9 prompt . 90TPM BIOS settings (select products only) . 90Using HP Sure Start (select products only) . 919 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 . 92Using Computer Setup . 92Starting Computer Setup . 92Navigating and selecting in Computer Setup . 92Restoring factory settings in Computer Setup . 93Updating the BIOS . 94Determining the BIOS version . 94Downloading a BIOS update . 94Changing the boot order using the f9 prompt . 95TPM BIOS settings (select products only) . 95Using HP Sure Start (select products only) . 9610 HP PC Hardware Diagnostics (UEFI) . 97Downloading HP PC Hardware Diagnostics (UEFI) to a USB device . 9711 Backing up and recovering Windows 10 . 99Creating recovery media and backups . 99Creating HP Recovery media (select products only) . 99Using Windows tools . 100Restore and recovery . 101Recovering using HP Recovery Manager . 101What you need to know before you get started . 101Using the HP Recovery partition (select products only) . 102Using HP Recovery media to recover . 102Changing the computer boot order . 103Removing the HP Recovery partition (select products only) . 104ix

12 Backing up and recovering Windows 8 . 105Backing up your information . 105Performing a system recovery . 105Using the Windows recovery tools . 105Using f11 recovery tools . 106Using Windows operating system media (purchased separately) . 107Using Windows Refresh or Windows Reset . 108Using HP Software Setup . 10813 Backing up and recovering Windows 7 . 109Creating recovery media and backups . 109Guidelines . 109Creating recovery media with HP Recovery Disc Creator . 109Creating recovery media . 110Backing up your information . 110Performing a system recovery . 111Using the Windows recovery tools . 111Using f11 recovery tools (select models only) . 112Using Windows 7 operating system media . 11214 Specifications . 114Input power . 114Operating environment . 11415 Power cord set requirements . 115Requirements for all countries . 115Requirements for specific countries and regions . 11516 Statement of memory volatility . 117Nonvolatile memory usage . 119Questions and answers . 121Using HP Sure Start (select models only) . 12217 Recycling . 123Index . 124x

1Product descriptionCategoryDescriptionProduct NameHP ZBook 15u G3 Mobile WorkstationHP EliteBook 850 G3 Notebook PCHP EliteBook 848 G3 Notebook PCHP EliteBook 840 G3 Notebook PCSixth-generation Intel Core processors:Chipset Intel Core i7-6600U Intel Core i7-6500U Intel Core i5-6300U Intel Core i5-6200U Intel Core i3-6100U (not available on mobile workstation)Integrated with processorIntel Skylake Premium Chipset for products with Intel processorsInternal graphics:Up to three independent displays supported with docking solution Intel HD Graphics 520External graphics:Up to three independent displays supported with docking solutionPanel AMD FirePro W4190M 128-bit GDDR5, 18 W (mobile workstation only) AMD Radeon R7 M365X 64-bit GDDR5, 18 W (HP EliteBook 850 G3 only)39.6-cm (15.6-in), eDP 1.2 slim, high-definition (HD), AntiGlare (AG), SVA (1366 x 768) display with andwithout webcam (not available on mobile workstation)39.6-cm (15.6-in), eDP 1.2 slim, full high-definition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with andwithout webcam39.6-cm (15.6-in), DP 1.2 slim, full high-definition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with touchand webcam (not available on mobile workstation)35.6-cm (14-in), eDP 1.2 slim, high-definition (HD), AntiGlare (AG), SVA (1366 x 768) display with and withoutwebcam35.6-cm (14-in), eDP 1.2 slim, full high-definition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with andwithout webcam35.6-cm (14-in), eDP PSR 1.2 slim, quarter high-definition ( QHD), AntiGlare (AG), UWVA (2560 x 1440)display with and without webcam35.6-cm (14-in), eDP 1.2 slim, full high-definition (FHD), AntiGlare (AG), SVA (1920 x 1080) display with touchand webcamAll display assemblies include two wireless local area network (WLAN) antenna cables and NFC antennaWWAN models include two wireless wide area network (WWAN) antenna cables1

CategoryDescription39.6-cm (15.6-in), eDP 1.2 slim, full high-definition (FHD), AntiGlare (AG), UWVA (1920 x 1080) display withand without webcam (mobile workstation only)39.6-cm (15.6-in), eDP1.4 PSR 1.2 slim, ultra high-definition (UHD), AntiGlare (AG), UWVA (3480 x 2160)display with and without webcam (mobile workstation only)39.6-cm (15.6-in), eDP1.3 PSR 1.2 slim, ultra high-definition (UHD), AntiGlare (AG), UWVA (3480 x 2160)display with and without webcam (not available on mobile workstation)Two memory module slotsMemory is customer accessible.DDR4 PC4-17000 (2133 MHz) dual channel supportSupports up to 32 GB of system RAM (mobile workstation)Supports up to 16 GB of system RAMHard drive 32768 MB (16384 MB 2) (mobile workstation only) 16384 MB (16384 MB 1) (mobile workstation only) 16384 MB (8192 MB 2) 12288 MB (8192 MB 1 4096 MB 1) (not available on mobile workstation or in Brazil on the 35.6-cm) 8192 MB (8192 MB 1 or 4096 MB 2) 4096 MB (4096 MB 1)HDDs:Supports 6.35 cm (2.5 in) hard drives in 7.0 mm (.28 in) thicknesses (all hard drives use the same bracket)Serial ATA 1 TB, 5400 rpm, 7.0 mm 500 GB, 7200 rpm, 7.0 mm, self-encrypting (FIPS-140-2; Opal 2) 500 GB, 7200 rpm, 7.0 mm, self-encrypting (Opal 2) 500 GB, 7200 rpm, 7.0 mm 500 GB, 7.0 mm, hybrid, 8 GB cacheSSDs: (not available on the mobile workstation) M.2 (2280) 512 GB SATA-3 TLC M.2 (2280) 256 GB PCIe-3 4 SS NVMe M.2 (2280) 256 GB SATA-3 self-encrypting (Opal 2) MLC M.2 (2280) 256 GB SATA-3 TLC M.2 (2280) 240 GB SATA-3 MLC DS M.2 (2280) 180 GB SATA-3 self-encrypting (Opal 2) MLC M.2 (2280) 180 GB SATA-3 MLC M.2 (2280) 128 GB SATA-3 TLC2.5” SSD (Brazil and 35.6-cm only) 256 GB SATA-3 TLC M.2 (2280) 128 GB SATA-3 TLCSSDs: (mobile workstation only)2Chapter 1 Product description