Cisco Unified Attendant Console Advanced Administration And .
Cisco Unified Attendant Console AdvancedAdministration and Installation GuideVersion 14.0.1February 25, 2022Cisco Systems, Inc.www.cisco.comCisco has more than 200 offices worldwide.Addresses, phone numbers, and fax numbersare listed on the Cisco website atwww.cisco.com/go/offices.Text Part Number: OL-29383-01
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CONTENTSPrefaceCHAPTER1xiProduct Overview1-1Server High Availability 1-1Resilience Provided 1-3Single Sign On1-3Syslog and Alert Server1-4Cisco Unified Attendant Console Advanced Ports1-4Integrating Cisco Unified Attendant Console Advanced with Cisco Unified CommunicationsManager 1-6AXL Connectivity 1-6AXL Usage During Installation 1-6AXL Usage After Installation 1-7Non-resilient Installation Scenarios 1-7Resilient Installation Scenarios 1-7AXL API 1-8Cisco Unified Communications Manager System Devices 1-9Centralized Installations and Transcoding 1-9TAPI Resilience 1-10Music on Hold 1-10Presence Service Integration 1-10CHAPTER2Deployment ChecklistCHAPTER3Hardware and Software Requirements2-13-1Server Requirements 3-1Physical Server Hardware Requirements 3-1VMware Guest Machine Requirements 3-2Server Software Requirements 3-2SQL Server Requirements 3-3SQL Server User Account Requirements 3-4SQL Server Express Limitations 3-4Wireshark 3-4Additional Server Considerations 3-5Cisco Unified Attendant Console Administration and Installation GuideOL-29383-01iii
ContentsMicrosoft Windows and SQL Server Updates and Service PacksData Backup 3-5Server Redundancy 3-5Antivirus Software 3-6Network Requirements 3-8Telephony and QWave Server Services 3-8Citrix Support 3-8Jabber Support 3-9Cisco Unified Attendant Console Advanced Client RequirementsPC Hardware Requirements 3-9PC Software Requirements 3-9Operator Phone Requirements 3-103-53-9Supported Windows, SQL Server, Active Directory, Presence Server, Application User and CUACPassword Characters 3-10CHAPTER4Preparing Cisco Unified Communications Manager and Cisco Unified Presence4-1Cisco Unified Communications Manager (Required) 4-1Creating a Unique Reference CTI Port Device 4-1Considerations 4-1CTI Port Reference Device Requirements 4-2Create CTI Port Reference Device 4-2Creating an Access Control Group 4-3Assigning Roles to an Access Control Group 4-3Creating and Assigning an Application User 4-4Cisco Unified Presence (Optional) 4-4Creating an End User for the Presence ServerPresence states chart 4-5CHAPTER54-4Installing Cisco Unified Attendant Console Advanced Software5-1Obtaining Cisco Unified Attendant Console Advanced Software 5-2Creating a Cisco Unified Attendant Console Advanced Downloads and Licensing Website UserAccount 5-2Downloading the Software 5-2Adding Internet Information Service (IIS)5-3Installing and/or configuring SQL 5-4Installing SQL Server 2016 5-4Installing SQL Server Management Studio 2016Licensing SQL Server 5-6High Availability (Resilient Installations)5-55-6Cisco Unified Attendant Console Administration and Installation GuideOL-29383-01iv
ContentsExport Crypto Key File 5-7Cisco Unified Attendant Console Advanced Server Installation ProcedureDisabling Plug-ins that are not in use 5-115-8Installing Cisco Unified Attendant Console Advanced Client 5-12Installing JAWS Scripts for Visually Impaired Operation 5-13Silent Installing Cisco Unified Attendant Console AdvancedCHAPTER6Cisco Unified Attendant Console Administration5-136-1Administrator Login 6-1Logging On 6-1Logging Out 6-2Home Page 6-3Menu Options 6-3Toolbar 6-3Data Entry Fields 6-4Accessibility for Users with Disabilities6-5Help 6-5Contents/This Page 6-5Licensing 6-5Export Crypto Key File 6-5Last Login Info 6-6About 6-6CHAPTER7Cisco Unified Attendant Console Administration - EngineeringEngineering Menu7-17-1Server Management7-1Database Management7-2Database Purge 7-3Automatic Purge7-4Service Management 7-4Cisco Unified Attendant Server Status 7-6Cisco Unified Attendant LDAP Plug-in Status 7-6Cisco Unified Attendant Presence Plug-in Status 7-7Cisco Unified Attendant BLF Plug-in Status 7-7Presence ManagementConfiguration 7-7CUCM ConnectivitySyslog Connectivity7-77-97-11Cisco Unified Attendant Console Administration and Installation GuideOL-29383-01v
ContentsLogging Management 7-11Cisco Unified Attendant Console Server Logging 7-12Cisco Unified Attendant LDAP Plug-in Logging 7-13Cisco Unified Attendant Presence Plug-in Logging 7-13Cisco Unified Attendant BLF Plug-in Logging 7-13Log Collection 7-14Setting Up Log Collection 7-14Starting Log Collection 7-14Canceling Log Collection 7-14Downloading the Log Archive 7-15Checking Log Collection Progress 7-15CHAPTER8Marking Text Management7-15Customized Logon Message7-15Cisco Unified Attendant Console Administration - System ConfigurationSystem Configuration Menu8-18-1Queue Device Groups 8-1Creating Queue Device Groups 8-2Deleting Queue Device Groups 8-3System Device Management 8-3Synchronize with CUCM8-6Directory Source Management 8-9Connecting to a Directory SourceDirectory Synchronization 8-12Directory Field Mapping 8-13Directory Rules 8-15Contact Management 8-16Adding Contacts 8-16Modifying Contact InformationDeleting Contacts 8-198-108-18Directory BLF Rules 8-19Creating Directory BLF Rules 8-19Editing Directory BLF Rules 8-20Deleting Directory BLF Rules 8-21Applying BLF Directory Rules 8-21CHAPTER9Cisco Unified Attendant Console Administration - User ConfigurationUser Configuration Menu9-19-1Cisco Unified Attendant Console Administration and Installation GuideOL-29383-01vi
ContentsGeneral Properties9-1Queue Management 9-4Creating Queues 9-5Deleting Queues 9-6Configuring Queues 9-6Operator Management 9-9Creating Operator Profiles 9-9Importing Operators 9-10Configuring Operator Profiles 9-11Deleting Operator Profiles 9-12Realm Management9-12System Accounts Management 9-13Adding New System Accounts 9-13Account Roles 9-13Default System Accounts 9-14Permissions by Account Role 9-15Master 9-15Solution Administrator 9-15Moderator 9-15Supervisor 9-18Reporting 9-20Modify Passphrase9-21Credential Policy Management9-21Templates 9-23Configuring Out of Hours Routing 9-23Creating Out of Hours Routing Templates From Scratch 9-23Creating Out of Hours Routing Templates by Copying 9-25Deleting Out of Hours Routing Templates 9-25Editing Out of Hours Routing Templates 9-26CHAPTER10Cisco Unified Attendant Console Administration - Bulk AdministrationUpload/Download Files 10-1Managing Uploaded CSV Files10-110-1Insert, Update and Export Contacts 10-2Inserting and Updating Contacts 10-2Inserting Contacts 10-2Updating Contacts 10-3Exporting Contacts to CSV Files 10-3Cisco Unified Attendant Console Administration and Installation GuideOL-29383-01vii
ContentsJob SchedulerCHAPTER1110-4Cisco Unified Attendant Console High Availability11-1SQL Server Replication 11-3Accessing High Availability Administration Menus 11-3Pre-requirements for Installing and Uninstalling ReplicationInstalling Replication 11-5Uninstalling Replication 11-8Re-initializing Replication 11-9Monitoring Replication 11-9Validating Replication 11-10Replication Report 11-11CHAPTER12Licensing Cisco Unified Attendant Console Advanced12-1Licensing the Cisco Unified Attendant Console Advanced SoftwareLocate Server Registration Code11-312-112-2Activating Evaluation Software 12-2Activate the Software 12-2Activating Purchased Software 12-3Term-Based License Expiry 12-4Relicensing SoftwareAPPENDIXA12-4Uninstalling Cisco Unified Attendant Console Advanced ServerUninstalling Microsoft SQL ServerUninstalling the .NET FrameworkUninstalling Cisco TSPAPPENDIXBA-1A-2A-2A-3Cisco Unified Attendant Console Advanced Migration and/or UpgradeApplication User Validation B-1B-1Build New Cisco Unified Attendant Console Advanced Server(s) B-1Back Up Existing Databases B-2Restore Databases B-2Back Up and Restore Cryptographic Keys and Registries B-3Install Cisco Unified Attendant Console Advanced Server Application B-3High Availability/Replication Users B-3Troubleshooting Post-Migration System Device Registration Issues B-3Cisco Unified Attendant Console Administration and Installation GuideOL-29383-01viii
ContentsAPPENDIXCCisco Unified ReportingToolbarC-1C-2Setting Report Parameters C-2Date Range C-2Time Range C-3Abandoned Calls C-3Queue Type C-3Attendant Operators C-3Incoming Calls by Date and Time System ReportOperator Calls by Time System ReportOperator Calls by Queue System ReportOperator Availability ReportC-3C-4C-5C-5Overflowed Calls By Date System ReportC-6APPENDIXDExample Cisco Unified Attendant Console Advanced ConfigurationAPPENDIXEBacking-up and Restoring Cisco Unified Attendant Console AdvancedD-1E-1Backing-up Databases E-1Manually Backing-up Databases E-2Automatically Backing-up Databases E-2Restoring Databases E-4Preparing the Servers E-4Restoring the Databases E-5Reconnecting a Subscriber Server to a Restored Publisher ServerE-6Backing-up Cryptographic Keys and Registries E-7Backing-up Using Attendant Administrator E-7Manually Backing-up and Restoring Cryptographic Keys and RegistriesRestoring a Subscriber ServerLicensing Your New ServerAPPENDIXFE-7E-7E-8Updating the Cisco Unified Attendant Console Advanced Server Host Name, SQL Server login nameand password F-1Standalone Installs Only: Prepare the Batch Files F-2High Availability Installs Only: Uninstall Replication from Both Servers F-2Set Cisco Unified Attendant Console Advanced Services and Active MQ Service Startup Type toManual F-2Modify Cisco Unified Attendant Console Advanced server host name and/or SQL Server login nameand password F-3Cisco Unified Attendant Console Administration and Installation GuideOL-29383-01ix
ContentsExecute the Appropriate Batch Files F-3Modify SQL Login Name and/or Passphrase: SqlCfgChange.batModify Server Hostname: ServerChange.bat F-4If the Conversion Fails F-5Hostname change F-5Create a Self-Signed Certificate F-5Associate the new Self-Signed Certificate F-5F-3Set Cisco Unified Attendant Console Advanced and SQL Server services startup type to AutomaticReinstall High Availability (If Required)F-6F-6Restart Cisco Unified Attendant Console Advanced Server(s)F-7APPENDIXGPerforming CUCM Upgrades and Re-installing Cisco TSPAPPENDIXHModifying Cisco Unified Attendant Console Advanced Server IP AddressAPPENDIXISetting Up Non-standard SQL Server PortsG-1H-1I-1Configuring SQL to Use a Non-standard Port I-1Cisco Unified Attendant Console Advanced Server Alias ConfigurationCreating an Alias on Client I-2I-1INDEXCisco Unified Attendant Console Administration and Installation GuideOL-29383-01x
PrefaceThis document describes how to install and configure Cisco Unified Attendant Console Advanced – itsdatabases, connections to Cisco Unified Communications Manager, and its system and user settings –using the Cisco Unified Attendant Console Advanced Administration web application.Who Should Read this GuideThe document is intended for: Deployment Engineers, who are responsible for:– System design– Preparing Cisco Unified Communications Manager– Installing the Cisco Unified Attendant Console Advanced server and Cisco Unified AttendantConsole Advanced client– Configuring the Cisco Unified Attendant Console Advanced server System AdministratorsThis document assumes that you have knowledge of: Cisco Unified Communications Manager Windows operating systems TCP/IPCisco Unified Attendant Console AdvancedOL-29383-01xi
How this Guide is OrganizedThis guide contains the following sections:SectionContainsChapter 1, “Product Overview”An overview of Cisco Unified Attendant ConsoleAdvanced, including its compatibility with CiscoUnified Communications Manager.Chapter 2, “Deployment Checklist”The steps to take when installing Cisco UnifiedAttendant Console Advanced, cross-referenced tothe relevant procedures in this guide.Chapter 3, “Hardware and SoftwareRequirements”The Cisco Unified Attendant Console Advancedserver and Cisco Unified Attendant ConsoleAdvanced client hardware and softwarerequirements.Chapter 4, “Preparing Cisco UnifiedCommunications Manager and Cisco UnifiedPresence”How to configure Cisco Unified CommunicationsManager so that Cisco Unified Attendant ConsoleAdvanced can work with it.Chapter 5, “Installing Cisco Unified AttendantConsole Advanced Software”How to download, install and license Cisco UnifiedAttendant Console Advanced software.Chapter 6, “Cisco Unified Attendant ConsoleAdministration”How to use the Cisco Unified Attendant ConsoleAdministration to configure the Cisco UnifiedAttendant Console Advanced server.Chapter 7, “Cisco Unified Attendant ConsoleAdministration - Engineering”How to configure the Engineering menu options inCisco Unified Attendant Console Advanced.Chapter 8, “Cisco Unified Attendant ConsoleAdministration - System Configuration”How to configure the System Configuration menuoptions in Cisco Unified Attendant ConsoleAdvanced.Chapter 9, “Cisco Unified Attendant ConsoleAdministration - User Configuration”How to configure the User Configuration menuoptions in Cisco Unified Attendant ConsoleAdvanced.Chapter 10, “Cisco Unified Attendant ConsoleAdministration - Bulk Administration”How to configure the Bulk Administration menuoptions in Cisco Unified Attendant ConsoleAdvanced.Chapter 11, “Cisco Unified Attendant ConsoleHigh Availability”How to provide server high availability using serverreplication.Chapter 12, “Licensing Cisco Unified Attendant How to license your Cisco Unified AttendantConsole Advanced”Console Advanced software.Appendix A, “Uninstalling Cisco UnifiedAttendant Console Advanced Server”How to uninstall Cisco Unified Attendant ConsoleAdvanced server.Appendix B, “Cisco Unified Attendant Console How to migrate or upgrade Cisco Unified AttendantAdvanced Migration and/or Upgrade”Console Advanced server.Appendix C, “Cisco Unified Reporting”How to create Cisco Unified Attendant ConsoleAdvanced Administration reports.Appendix D, “Example Cisco Unified Attendant An example of a resilient Cisco Unified AttendantConsole Advanced Configuration”Console Advanced configuration.Cisco Unified Attendant Console Administration and Installation GuideOL-29383-01xii
SectionContainsAppendix E, “Backing-up and Restoring CiscoUnified Attendant Console Advanced”How to back up Cisco Unified Attendant ConsoleAdvanced server, and how to restore it followingfailures requiring a full system rebuild.Appendix F, “Updating the Cisco UnifiedAttendant Console Advanced Server HostName, SQL Server login name and password”How to update the Cisco Unified Attendant ConsoleAdvanced server host name during server migration,upgrade, or rebuild.Appendix G, “Performing CUCM Upgrades and How to perform a CUCM upgrade and re-installRe-installing Cisco TSP”Cisco TSP.Appendix H, “Modifying Cisco UnifiedAttendant Console Advanced Server IPAddress”How to successfully modify the Cisco UnifiedAttendant Console Advanced server IP address.Appendix I, “Setting Up Non-standard SQLServer Ports”How to successfully set up non-standard SQL serverports.Document ConventionsThis document uses the following conventions:ConventionIndicationbold fontCommands and keywords and user-entered text appear in bold font.italic fontDocument titles, new or emphasized terms, and arguments for which you supply valuesare in italic font.NoteMeans reader take note.TipMeans the following information will help you solve a problem.CautionMeans reader be careful. In this situation, you might do something that could result in equipmentdamage or loss of data.Obtaining Documentation and Submitting a Service RequestFor information on: Obtaining documentation Obtaining support Submitting service requests Providing documentation feedback Security guidelinesCisco Unified Attendant Console Administration and Installation GuideOL-29383-01xiii
Recommended aliases Gathering additional information A list of all new and revised Cisco technical documentationsee the monthly What’s New in Cisco Product Documentation w/whatsnew.htmlSubscribe to What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feedand set content to be delivered directly to your desktop using a reader application. The RSS feeds are afree service and Cisco currently supports RSS Version 2.0.Cisco Unified Attendant Console Administration and Installation GuideOL-29383-01xiv
CHAPTER1Product OverviewCisco Unified Attendant Console Advanced is a Windows-based operator attendant console applicationfor use exclusively with Cisco Unified Communications Manager. For more information about whichversions of Cisco Unified Attendant Console Advanced and Cisco Unified Communications Managerwork together, see Integrating Cisco Unified Attendant Console Advanced with Cisco UnifiedCommunications Manager. Cisco Unified Attendant Console Advanced emulates the functions of amanual telephone switchboard, and so enables attendant console operators to quickly accept incomingcalls and efficiently dispatch them to recipients within an organization.The Cisco Unified Attendant Console Advanced server monitors extensions within Cisco UnifiedCommunications Manager and routes the calls to the Cisco Unified Attendant Console Advanced clients.Calls from Cisco Unified Communications Manager enter Cisco Unified Attendant Console Advancedserver through Cisco Unified Communications Manager Computer Telephony Integration (CTI) RoutePoint devices, which can route calls, but cannot terminate them. Cisco Unified CommunicationsManager CTI Ports receive the calls and deliver them to the operators.You use Cisco Unified Attendant Console Advanced Administration to create the required systemdevices on the Cisco Unified Communications Manager, and to configure the system parameters on theCisco Unified Attendant Console Advanced server. Cisco Unified Attendant Console Advanced systemparameters, the user directory and call record logs are all stored in SQL databases on the Cisco UnifiedAttendant Console Advanced server.Server High AvailabilityCisco Unified Attendant Console Advanced supports server high availability in an active/passive (hotstandby) deployment, based on SQL Server replication and the synchronization of database objectsacross publisher and subscriber servers. For more information on how replication is implemented inCisco Unified Attendant Console Advanced, see Chapter 11, “Cisco Unified Attendant Console HighAvailability”.A resilient Cisco Unified Attendant Console Advanced installation runs on two servers: Publisher—responsible for normal activity. You configure the system by logging in to Cisco UnifiedAttendant Console Advanced Administration on the Publisher. By default, all operators using theAttendant Console client are logged onto the Publisher for configuration and call routing. ThePublisher includes the LDAP server. Subscriber—the passive, secondary (backup) server. The information from the publisher server isreplicated onto this server. The Subscriber runs the all the same services as the Publisher except thatit does not use an LDAP service to populate the directory, instead this is replicated entirely from theCisco Unified Attendant Console Advanced - Administration and Installation GuideOL-29383-011-1
Chapter 1Product OverviewServer High AvailabilityPublisher. If the Publisher fails, the Subscriber takes over, communicating with the AttendantConsole clients. You cannot change the configuration through the Subscriber server. On theSubscriber you can:– set logging levels– monitor replication and run reportsThe following are installed on both server machines: BLF server. Responsible for all BLF information and call activity Cisco Unified Presence server. Responsible for presence information. For more information, seePresence Service Integration.The two servers are linked using Apache Active MQ, an open-source message broker. When you updatesystem and user configuration on the Publisher, all the changes are sent to the Subscriber in real-time.If the Publisher fails the Attendant Console client applications automatically log out and offer their usersthe option to continue connected to the Subscriber.Apache Active MQ is also used for real-time synchronization of operator and queue availability. It alsoenables the Publisher and Subscriber to detect whether the other has failed.The Publisher and Subscriber servers can be part of a Microsoft Domain, so long as they can access eachother by hostname. Call Forwarding is used to transfer calls received on the Publisher Queue DDInumbers to the Subscriber Queue DDI numbers of the same queue.NoteIf the inter-server communication link is down, all online updates will fail. This is also true of thenon-resilient version of Cisco Unified Attendant Console Advanced.To check the status of the inter-server communication link:1.Log in to Cisco Unified Attendant Console Advanced Administration and choose Engineering Service Management.2.View the activity and status of the Cisco Unified Attendant Server.If the Inter Server Communication Status is Suspended, the ActiveMQ service may not be running.To check and restart the ActiveMQ service:1.In Control Panel, click Accessories, and then click Services.2.If the Status of the ActiveMQ service is blank (meaning that it is stopped), select the service andclick Start.3.Use Cisco Unified Attendant Console Advanced Administration to confirm that the Inter ServerCommunication Status is Normal.You can install Cisco Unified Attendant Console Advanced as a single-server (Publisher-only) system,with no high availability. If you install Cisco Unified Attendant Console Advanced as a non-resilientsystem, you can convert it to the resilient version by purchasing and installing a high availability license.For a resilient installation you must first install the Publisher server and then the Subscriber server (theSubscriber installation communicates with the Publisher). When you have installed a Publisher orSubscriber server you cannot convert it into the other server type.Cisco Unified Attendant Console Advanced - Administration and Installation GuideOL-29383-011-2
Chapter 1Product OverviewSingle Sign OnResilience ProvidedThe system is resilient to the following failures: Cisco Unified Call Manager node failure (partial failover). During normal operation, the primaryCisco Unified Attendant Console Advanced server on the Publisher server and the secondary CiscoUnified Attendant Console Advanced server on the Subscriber server connect to different CTIManagers within the same Cisco Unified Communications Manager cluster. For more informationabout CTI Manager, see AXL Usage During Installation. If the Cisco Unified CommunicationsManager node used by the primary Cisco Unified Attendant Console Advanced server fails, anotherCisco Unified Communications Manager takes over and the primary Cisco Unified AttendantConsole Advanced server continues to run. Primary CTI Manager on Publisher fails (partial failover). BLF Server fails (partial failover). If you remove all Queue DDI or CT Gateway devices using Cisco Unified Attendant ConsoleAdvanced Administration (partial failover). For example if Queue DDIs are manually removed fromthe TSP User Profile, the server remains active but calls follow the call forward set on Cisco UnifiedCommunications Manager to the Subscriber. You can still update the system configuration using theCisco Unified Attendant Console Advanced Administration on the Publisher. TSP failure. Database failure. Cisco Unified Attendant Console Advanced server failure (or server shut down, or failure of thecommunication channel between the Publisher and Subscriber servers).During a partial failover some or all of the primary Cisco Unified Communications Manager systemdevices go out of service. However the primary Cisco Unified Attendant Console Advanced server onthe Publisher server continues running because the TAPI-based CT Link continues working.Single Sign OnSingle Sign On is a feature that can be configured if Cisco Unified Communications Manager isconfigured to run under Single Sign On. It enables Attendant Operator users to sign in to multiple unifiedcommunication applications at the same time. Once a user has signed in to one of the unifiedcommunication applications, they do not need to sign in to others. This depends on how the IdentityProvider (IdP), which authenticates users, is configured.For more information about SSO, including how to configure the Cisco Unified CommunicationsManager to use it, see the relevant Cisco documentation.The Cisco SSO Home Realm identifies which authentication system operators must access to use SSO.Cisco Unified Attendant Console Advanced can work only with a maximum of one SSO Home Realmper server (the Publisher and Subscriber can use the same or different Home Realms). The Home Realmis created by the Database Installation wizard when you install or update the software.Cisco Unified Attendant Console Advanced can be accessed by both SSO and non-SSO users (contactscannot be both SSO and non-SSO at the same time). Users are linked to the SSO Home Realm: each SSOuser is associated with an LDAP-synchronized contact in Cisco Unified Attendant Console Advanced,while non-SSO (local) users are not. You cannot use Cisco Unified Attendant Console Advanced to addSSO Home Realms, but you can specify which domains are used by the realms. If your Home Realm hasno domains defined for it, all SSO users have access to the realm. You can restrict which SSO Users haveaccess to the realm by specifying their domains; how to do this is described in Realm Management.Cisco Unified Attendant Console Advanced - Administration and Installation GuideOL-29383-011-3
Chapter 1Product OverviewSyslog and Alert ServerNon-SSO users can be converted to SSO users by linking them to End Users on the SSO-enabled CiscoUnified Communications Manager. How to do this is described in Configuring Operator Profiles.Syslog and Alert ServerThe Cisco Unified Attendant Console Advanced Server can push its syslog to a remote syslog server thatconforms to RFC3164 or RFC5424. The audit logs lend visibility to application and user activities (forexample: web administration log in and log out, changing server configuration, accessing serverconfiguration, stopping and starting of Cisco Unified Attendant Server services).Syslogs are written for the
Contents v Cisco Unified Attendant Console Administration and Installation Guide OL-29383-01 Export Crypto Key File 5-7 Cisco Unified Attendant Console Advanced Server Installation Procedure 5-8 Disabling Plug-ins that are not in use 5-11 Installing Cisco Unified Attendant Console Advanced Client 5-12 Installing JAWS Scripts for Visually Impaired Operation 5-13
iii Cisco Unified Attendant Console Administration and Installation Guide OL-29383-01 CONTENTS Preface ix CHAPTER 1 Product Overview 1-1 Features 1-1 New Features 1-2 Core Languages 1-3 Server High Availability 1-3 Resilience Provided 1-4 Single Sign On 1-5 Syslog and Alert Server 1-5 Cisco Unified Attendant Console Advanced Ports 1-6 Integrating Cisco Unified Attendant Console Advanced with .
Cisco Unified Workspace Licensing (CUWL) Cisco Unity FAX Server : Cisco IP Communicator . Cisco Unified Application Server : Cisco Unified Media Engine . Cisco Unified Communications Manager Attendant Console : Cisco Unified Presence . Cisco Emergency Responder : Cisco Unified Personal Communicator . Cisco Unified IP Interactive Voice Response
Cisco Unified Attendant Console Advanced - Troubleshooting Guide OL-29390-01 1 Logging This chapter describes how to use Cisco Unified At tendant Console Advanced Logging functionality to troubleshooting your system. To configure logging, run Cisco Unified Attendant Console Advanced Administration and choose Engineering Logging Management.File Size: 512KBPage Count: 36
Contents iv Cisco Unified Attendant Console Advanced Design Guide OL-27296-01 Cisco TSP Timeouts 2-4 CTI Architecture 2-4 CTI Request Information Flow 2-5 Cisco Unified Attendant Console Advanced CTI Setup 2-6 CTI Resilience 2-7 Call Flow Diagrams 2-8 Centralized Installations and Transcoding 2-12 Example Installation Requiring Transcoding 2-13 Network Bandwidth Consumption 2-17
Cisco Unified Attendant Console Advanced Version 10.0 Product Overview Manage high volumes of calls from customers, employees, and business partners smoothly and efficiently. Cisco Unified Attendant Console Advanced (Figure 1) gives corporate operators and receptionists the tools they need to professionally handle incoming calls with ease.
Contents v Cisco Unified Attendant Console Advanced Design Guide OL-27296-01 Jabber Support 3-21 CHAPTER 4 Cisco Unified Attendant Console Advanced Resilience 4-1 Full Resilience 4-1 Database Replication 4-2 System Configuration 4-5 Failover Scenarios 4-5 Full Failover 4-5 Partial Failover 4-5 Full CTI Failover 4-6 Providing Additional Resilience 4-6
Cisco Unified MeetingPlace Express VT: cotang@cisco.com Cisco Unified Personal Communicator: jchase@cisco.com Cisco IP Communicator: cs-communicator@cisco.com Cisco Unified Video Advantage: cotang@cisco.com Cisco Unfied Presence: stlevy@cisco.com Cisco Unified Mobility Advantage: unified_mobility_og@cisco.com
agile software development methodologies (SDMs) utilizing iterative development, prototyping, templates, and minimal documentation requirements. This research project investigated agile SDM implementation using an online survey sent to software development practitioners worldwide. This survey data was used to identify factors related to agile SDM implementation. The factors that significantly .
