ResNet Training Manual - University Of Southern Maine
ResNet Training Manual2011-20121
Table of ContentsImportant Phone Numbers . 3Common terms . 22Daily Routine @ ResNet. 4Office Etiquette . 4Phones . 4Computers . 4Customers . 5Cleanliness . 5Reporting your time in Maine Street . 6Request Tracker - Ticket Protocol . 7Billing Procedures . 8Using Findout. 8Room Calls. 10Five rules that MUST be followed. 10Things to remember . 10Software . 11Symantec Anti-Virus . 11Microsoft Security Essentials . 11Malwarebytes . 12CCleaner . 14System updates. 15ResNet Training Guide to Network Fiber. . 16Jack Configuration . 20Category 3 wiring configuration . 20Category 5/Category 6 wiring configuration . 202
Important Phone NumbersResNet Office5650Chad Casey4089838-3121 (cell)Jim Cyr4456Help Desk4029Police and Safety5211Telecom5034Software Services4611Portland Computer Lab4335Gorham Computer Lab5368Campus Computer Store4164Office of Community Standards5242Resident Director on-call50043
Daily Routine @ ResNet Before opening the door for customers, make sure the office is cleaned and the RT computer isturned on and ready to go.Log into one office workstation and log into RT. Be ready to add tickets as customers come in.Check the voicemail if the red light is shining on the office phones. (See Office Etiquette forvoicemail instructions)If there are computers on the work bench, look up the ticket numbers in RT and keep working on theproject.Check the room call schedule next to Chad's office to see if there are any scheduled room calls forthat day.If there is nothing on the bench, check in with Chad to see if there are any special projects that needto get done.Office EtiquettePhonesMore often than not, students will call the ResNet trouble line to contact us. Every call is important to usand we must remember to be the prompt and courteous service they are looking for. Something toremember-not all students have the experience we do and may not understand the same lingo so we mustbe aware of this fact when asking questions about the problems they are having.When a student calls, answering the phone is easy. It is as simple as, "Thank you for calling ResNet,what can I help you with today?" After getting some details about the problem the student is having, tryto ask questions to narrow down the possibilities. Some questions may be: have you tried yourroommate's jack? Have you restarted your computer? Have you had this issue before? Another thing tocheck is if the student has been disabled. You can find out by using Findout (this will be discussedlater).If you do not feel comfortable with diagnosing the problem, you can have a higher level ResTech talkwith the student or ask the student to bring their computer to our office. In every situation, try to havethe student bring their machine to us rather than making an appointment for a roomcall.In the beginning of each day, there may be voicemail from the time nobody was in the office. You cantell by the red lights on the office phones. If these lights are on, make sure you take the message so wecan help the residents in need. To check the voicemail, pick up the receiver and press the "Message"button. You will then be prompted for the mailbox number. You will type in "5650#" and the passwordis "2423#". Make sure to return all calls!ComputersThe computers in the office for employees are free to use during office hours. To logon, use your NovellID and password. There is to be NO gaming on the office computers!The biggest thing to remember about these computers is to treat them like they are your personalcomputer.4
CustomersCustomers are a big thing in our work. We are here to serve them. We are to be kind and courteous aswe would like to be treated if we were in their spot. At ResNet, we try to serve as many students as wecan and in order to do that, we must be prompt and efficient in our daily work habits. When a studentwalks into the office, kindly greet them and try to assist them with their problem. If a student brings in acomputer to be worked on, whether they just walked in or called ahead, they must fill out an electronicRT ticket to print, which you will add to our RT database after. This is a record that we keep to knowhow many people we are serving and what has happened. Any work that you do must be recorded as ithappens for liability reasons.When providing service, ensure the comfort of the student. Please avoid patronizing them about whatkind of computer they have, or how slow it is because that will only make them feel more nervous aboutwhat you’re doing.CleanlinessOur office is something we like to keep clean. Not only is it easier to find things but it is kinder to theeye when glancing at it. When you are finished working on something, just make sure that you arecleaning up your mess so it is not in the way of the next person to work in that space. Also, the lastperson to leave the office is to make sure all of the equipment is shutdown (fans, AC units, computers)and that the office is neat for the next workers to come in.Chad's Rules1. Show up on timea. Do not leave earlyb. Lunch breaks longer than 10 minutes need to be logged in MaineStreet2. No groupies in the office3. No going into Chad's office4. No "free" printing5. No hanging out in ResNet while on scheduled6. Customers first7. No loud noises – Music is allowed but low enough to hear the phone ring8. Sauna restrictions - if you have access, don't abuse it9. No wasting paper10. Web access will be limited to work and homework related items ONLY!a. NO GAMING, WEB SURFING (Facebook, Google anything, crazythingsmycatdoes, etc.)11. Take mobile devices outside of the office during breaks for personal use.12. No loitering in the office – this is not a D&D room, personal office, or gathering location for videogame tournaments.5
Reporting your time in Maine StreetThe first step to report your time, you must login to Maine Street. (http://mainestreet.maine.edu/)When you login, you will see a screen with different boxes. The thing you will look for is on the left hand sideof your screen. This box will have a menu that looks similar to the one displayed below. You will start byclicking on "Employee Self-ServiceYou will follow up by clicking on "Time Reporting." This will bring you to ascreen with the box that is displayed below. You will then click on "Time Sheet."If you have more than one job on campus, you will have to choose the correctjob to report your time accurately.Now you should be looking at a table that shows a week's calendar. You will nowenter the appropriate hours you have worked. When you do this, you mustremember to add an "a" for A.M. and a "p" for P.M. Once your time is added correctly, press submit to move tothe next screenOnce you hit submit you will get a confirmation screen like shown below. After this step, you are all set inMaine Street and may log out. Make sure that you punch your time before you leave every day so Chadcan approve your hours and you can get paid on time.6
Request Tracker - Ticket ProtocolReceiving the Computer:Be sure that ALL customers fill out a paper ticket when they drop off their computer in our office. It needsto be filled out completely with:Name, Date, Residence/Room # (or Commuter), Phone #, PC Model, and Operating System. If the customercannot provide this information, it is your job to find out.This ticket belongs to us, and must be printed and kept with the computer in ResNet.Creating an RT Ticket:After the printed ticket, you must create an online version of this ticket in RT.(http://webapp.usm.maine.edu/rt/)Select “ResNet” from the Dropdown Menu on the Top, then click “New Ticket”Fill out all the open areas, the subject line will be as follows:“[Customer Name] – [Customer Address] – [Problem]”a. The customer name is the same as the Owner drop-down menu.b. The customer address is their residence hall and room number. If they are a commuter, write“commuter”.c. The “problem” should be one or two words long (Virus, Spyware, Reformat, etc.)When created, it will give you a ticket number. Write this number on the paper ticket.Always Maintain Professionalism in RTOther Departments and the Customer See ThisMaintaining the Ticket:You may not be the only person working on this computer and, for that reason, you must always keep boththe paper ticket and the online RT Ticket updated.On the Paper Ticket, keep a log of what tools you use and how many problems they fix. (ex: MBAM– 21 Viruses). You will use this information to report back to the customer.On the RT Ticket, update for major changes – reformatting, problems that can’t be fixed, etc. This isthe way we keep the customer updated. Note: Reformats Require Customer Permission.7
Closing the Ticket:When the computer has been fixed, comment on the online RT ticket that the computer is fixed and is readyto be picked up. Place the computer with its paper ticket on the “Finished” desk. Be sure to check whetheror not the customer has to pay. Once the computer has been picked up, go into RT and resolve the ticketthat was made and place the paper ticket in the proper bin – be sure it’s properly checked and dated.Billing ProceduresWhen a student comes into the ResNet office, you will start by having them fill out the paper ticket asmentioned above. After the student signs the ticket, check the list of names on the clipboard for the student’sname. If their name is on this list, inform the student that they will be charged for the services provided. Theprice range is 15- 35.Once the student has been informed, you may start working on the computer. When the work is completed, youwill call the student. When the student comes in to pick up the computer, you will hand them the paper ticketand they will bring that to ResLife to pay their balance. ResLife will provide a receipt saying they’ve paid. Onlywhen the student brings in the receipt may you return their laptop.Using FindoutThe first step to using Findout is you must login to Findout. (https://shepherd.uct.usm.maine.edu/findout/)Login by using your Novell ID and password.Once you login to the system, you will be brought to a page similar to the one shown below. The main screenincludes a search bar where you can search by name or MAC address. You may also type "disabled" to see allof the disabled machines on the network.Findout is useful if a student comes into the office or calls asking why they can't connect to the Internet. UsingFindout, it is possible to see what machines or MAC addresses they have registered. If a student is disabled,there is usually more information available in RT.8
Below - search by last name "williams".Below - search by term "disabled".9
Room CallsFive rules that MUST be followed ResTechs must always carry a picture ID when responding to a trouble call.The ResTech must have the student’s permission to enter a room.The student must be present at all times in the room.The only way a ResTech can do in-room service without the student present is to be accompanied by adorm representative (RA or RD) or a roommate and student permission.ResTechs must keep the student door open at all times while providing in- room services.o To maintain professionalism keep the door open while doing in-room services to let others knowof your presence and make the in-room service more visible to the rest of the hall for the user’sprotection and your own.You may leave the room anytime you feel uncomfortable.Things to remember Call the student before visiting their room to ensure they are there and to tell them which ResTechs willbe responding to the call.Be professional and prompt - Promptness will exhibit the professionalism of ResNet10
SoftwareSymantec Anti-Virus(Downloaded from http://usm.maine.edu/computing/downloads)This is a program that is provided to all USM students for free for their duration at the university. This isprimarily a background program. Once you install it, by default, it will setup a startup scan for everytime the computer is restarted, it updates automatically, and it remains active in the background to findinfected files as you browse.If you need to scan using this program, just click on the “Scan for threats” tab and choose full scan. Thiswill run for a little while and let you know the results upon completion.Microsoft Security Essentials(Downloaded from aspx)Microsoft has finally come out with anti-virus software. This program is very easy to use and runs in thebackground, similar to Symantec Auto-Protect.11
The user interface is very straight forward. Pictured above, you will see your scan options. Werecommend doing a full scan when a computer comes through our office.Updating this software is also easy to figure out. Just click on the update tab and press update. If youforget to update manually, the update will appear in your Windows Updates.Malwarebytes(Downloaded from http://malwarebytes.org)Malwarebytes is a very strong program. This is a program that we use for a majority of virus removals.It is very important to keep this program updated to the latest definitions and to run a full scan everytime you use it.When you first start up the program, if the definitions haven’t been updated in the past 7 days (default),the program will ask you if you want to update. As previously mentioned, you want to keep this programup to day to be as effective as possible. The update tab (pictured below), is very easy to use. Just press“Check for updates” and you’ll be on your way.12
Once the program is updated to the newest definitions, you will want to run a full scan. Click on theScanner tab, make sure Full Scan is selected, then press scan. This process will take some time but theresults are worth the wait.When the scan is complete, a text file will appear with the results of the scan that is used as a log. Inorder to remove any files that are flagged as infected, you must press the “Show Results” button on thebottom right-hand corner of the user interface. This will bring you to a complete list of infected files.From here, you will make sure that all files are checked and press the “Remove Selected” button toremove the bad files. You will then be prompted to restart the computer.13
CCleaner(Downloaded from http://ccleaner.com/)After you’ve installed the program, it is really easy to use. The first screen that you see is the cleanertab. This is where you can remove all of the temporary files, internet history, cookies, and cache. Just hitrun cleaner and it will analyze and remove said files.The other tool through this software is the registry cleaner. This will search through your registry andfind errors that it can fix. Just hit Scan for Issues and let it go. Then hit Fix selected issues. Then youwill be able to hit Fix all. This tool should be run several times because it won’t pick everything up onthe first try.If an update becomes available for this program, it will prompt you upon scanning your computer. Youwill be brought to the download screen and install the newest version.14
System updatesIn order for a system to function properly, the system must be updated to all of the newest thingsavailable to the user. When working with a student, make sure you tell them of the importance of theseupdates.On a Windows machine, automatic updates are usually a default. However, these updates are sometimesforgotten. To update manually, click the Start menu button, go to all programs, and find WindowsUpdates. This will open a window to search to find if there are any updates. If so, download and installall updates.On a Mac machine, Software Update automatically searches for new updates but will not install themunless the user confirms them. If you haven’t seen the Mac search for updates, you can manually searchby clicking on the apple icon in the top left hand corner of the screen and by clicking Software Update.When updating a Mac, the computer will prompt you if you are not plugged into a power source. It isrecommended that you plug the computer in at this point if you haven’t done so already.15
ResNet Training Guide to Network Fiber.Types of fiberSC – stands for “square connector”, standard for older switches and found in fiber boxes.ST – refers to “straight tip” common, found in fiber boxes.LC – sometimes called “little connectors” replacing SC as most common switch connector.MT-RJ – found only in the Catalyst 2950 series switch.Single mode or LX/LHMulti mode or SX62.5 microns – is Orange in color. Is an older, but most common standard.50 microns – Blue in color. A newer standard we have started to use, but not that common yet.You can patch a 62.5 micron run through a 50 micron cable ONLY ONCE. The differentness in size makes thesignal loose strength and anymore than once is bad. Always check with Jim before using the two different sizestogether.Types of ModulesCommon:1000Base-SX 850nm 500m: Stands for the Speed: 1000Base, the mode: SX is Multi Mode, the Wave Lengthsize: 850nm, and Run length: 500m.Uncommon:1000Base-LX/LH 1300nm: Stands for the Speed: 1000Base, the LX or LH for: Single Mode, the Wave Lengthsize: 1300nm, and Run length can be up to 5km on single mode on 10micron fiber. They are often colored withblue connector sockets to help ID them.16
SC modulesLC modulesFiber Patch: SC to STFiber Patch: MT-RJ to STFiber Patch: SC to LCFiber Patch: ST to ST17
Fiber Patch: SC to MT-RJFiber Patch: SC to SCFiber Patch: LC to STFiber Patch: LC to SCFiber Patch: ST to MT-RJFiber Patch: LC to LC18
MT-RJ connector and switchSC connector and switchSC connector and switch moduleLC connector and switch module19
Jack ConfigurationCategory 3 wiring configurationEvery room in the Gorham residence halls should have a Category 5 (RJ-45) jacks. The speed of thejacks vary depending on the location. The older buildings: Dickey Wood, Anderson Woodward, UptonHastings, and Robie Andrews, have physically new Cat5 jacks but the cabling behind the call is stillCat3. The newer buildings: Philippi and Upperclass Hall are both Cat6 with newer switches and patchpanels as opposed to the Bix blocks in older buildings.The wiring configuration is different for each of the standards. The older buildings use two pairs of thecabling, whereas, the newer buildings use all four pairs.The picture on the left is a sample data box in one of the olderbuildings. Notice it has two green Ethernet jacks and two phone jacks.Some of these data boxes will have an integrated coaxial televisionplug in the same box.Pictured below is the wiring schematic for the Cat3 wiring in a Cat5jack.There is a color scheme printed on the jack to help the technician.However, where we are using Cat3 wiring, the schematic will bedifferent.White-Brown will be punched to white-greenBrown will be punched to greenWhite-Green will be punched to white-orangeGreen will be punched to orangeCategory 5/Category 6 wiring configurationThe picture on the left is the exterior of a Category6 data jack. This is the standard for Philippi andUpperclass Hall.The picture on the right is a view of the inside of thepanel. You can also see the wiring schematic for theCat6 jacks. You can see here that it uses all fourpairs of the Ethernet cabling.Cat5 and Cat6 cabling requires that the pairs betwisted at a certain point unlike the Cat3 wiring.Sometimes the jack may be wired properly but thepairs aren't twisted enough. Ensure that any jack youwork on has twisted pairs.20
BIX FrameBIX Frame is an older standard of networking that connects individual jacks to a switch. BIX frame isconnected via a series of small wires called “cross connect”. All the wires are housed in individual “frames”that mark where each connection is coming from. On the BIX, there are at least two “frames”, or tall clusters of connections. The frame farthest to the leftis always referred to as the “A” frame; the next to the right is “B” and so on. In each frame there are tiers of connections called “blocks”. Each of these holds twelve individualconnections. From the top, the first block is labeled “1”, next down is “2” and so on. In each block the first individual connection to the left is labeled “1”, next to the right is “2” and so on.Remember: Each individual connection holds four single wires.For example: A room in question has connectivity problems, in the database you see that the room “terminates”at Tel Block “B5-4”. Find the second frame from the left, the fifth block down, and the fourth group of fourwires in from the left.We will look at this connection in steps, starting from the jack and ending at the switch.1. From the jack, wires are run to the BACK of the A Frame.2. From the A-Frame, cross-connect runs the connection to a neighboring frame (i.e.: the B or C Frame).The location the cross-connect runs to is known as the “TEL BLOCK” in the database.3. The Tel Block then sends the connection to the SWITCH via the TAIL. JACK A FRAME TEL BLOCK TAIL SWITCH Common Solutions:Tracing the Connection in the Comm RoomWhen using these solutions, you are looking for a break in the connection.1. Use the “tone” function of the LinkRunner on the Jack in question, then use the wand to find the tone onthe A-Frame. Trace to the switch.2. Look in the UCT Database to find the “Tel Block” entry for the jack in question. Find this location andtrace both to the switch and to the A-Frame.3. In UCT Database, find which port the jack is on. Unplug the tail from that port on the switch and plugthe LinkRunner into the same tail. Use the tone function and trace backward towards the jack.If none of these solutions work, your problem may be within the cross-connect running between the jack andthe A-Frame. This problem is uncommon, but can only be fixed by Telecom.Be sure to have a higher ranking ResTech advise you on the situation if no solutions work.21
Common termsTermComm. Room (network closet)DefinitionArea in the building where the networking equipment is keptTo get a view of all the residence hall comm. rooms, go to X block – BIX frameA panel used to connect data lines to each otherFrom the image on the left, you can see the BIXBlock, cross connect (colored wires), and tailscoming into the frames (thick gray cords on top).Cross connectWiring used to connect BIX panels to anotherSee the picture above.Patch panelSimilar to a BIX block but it uses jacks instead of crossconnectIn the picture on the left, the patch cables run fromthe left frame to the right frame – similar to BIXblock.Punch down tool – Punch toolUsed to secure the cross connect to a BIX block22
Link runnerDigital device used to test network jacks; among otherfunctionsToner – The wandTool used to ‘trace’ a wire to or from the jack or terminatedoriginThe database – NMThis refers to the UCTDB on the USM NM page23
Tail13 or 25 pair connector for a BIX block; it basically acts like13 or 25 Cat3/5 cables in one.24
Name, Date, Residence/Room # (or Commuter), Phone #, PC Model, and Operating System. If the customer cannot provide this information, it is your job to find out. This ticket belongs to us, and must be printed and kept with the computer in ResNet. Creating an RT Ticket: After the printed ticket, you must create an online version of this ticket .
the Customer in Sabre, Galileo, Worldspan and Amadeus Global Distribution Systems (collectively the “GDS”), and Pegasus (“ODD”) Internet sites. ResNet reserves the right to establish links with other Internet sites in addition to discontinuing links with Internet sites. ResNet will deliver
Ferrier Custom Homes. Heather's Home. Weatherford, Texas. SIP. 1. st. LEED Platinum in Texas. RESNET. 5. . LEED for Homes Fees. RESNET. 20. LH Home Owner Cost. How Much Does a LEED Home Cost? Energy Bill 150 105 - 45- 1.50 ( .Month) ( /Day)- 0- 10 55 2,070 20 1,945 308,500. LEED Home
The first publication of this standard was designated and titled ANSI/RESNET 301-2014 Standard for the Calculation and Labeling of the Energy Performance of Low-Rise Residential Buildings using the HERS Index. The designation and title were changed to ANSI/RESNET/ICC 301-2014 Standard for the Calculation and Labeling of the Energy
mini-batch training and the synchronization communication overhead. It is well-known that training with large mini-batch is unstable and create s generalization gap [1] [2] [8]. In up to 32K mini-batch training on ImageNet/ResNet-50, this instability was alleviated by several groups [1] [5] [9]. Besides this, [6] has achieved training with 64K
House signed; MOU with NZEHC being finalized Strong Challenge Home Presence at 2012 EEBA and 2013 RESNET Conferences . 10 More utilities in 2013 become CH Training Partners . 20 More manufacturers join as Challenge Home Training Partners . CH Tracks at 2013 EEBA and 2014 RESNET Confs. and sessions at 4 other conferences . Passive House and
Summary Comparison of different methods Summary Table 5:Comparison of accuracy between different methods Network Training time Test accuracy DeepYeast (11-layer CNN) 6 h 0.851 CNN (18-layer) 1.75 h 0.843 Res18 1.75 h 0.871 – 0.891 ResNet 18 (He et al., 2016) 2.45 h 0.853 CNN (50-layer) 13 h 0.819 ResNet 50 (He et al.2016) 12.75 h 0.886
the fastest training result for RESNET-50 on ImageNet is due to (Ying et al.,2018), who achieve 76 % top-1 accuracy. By using the LARS optimizer and scaling the batch size to 32K on a TPUv3 Pod,Ying et al.(2018) was able to train RESNET-50 on ImageNet in 2.2 minutes. 2 PRELIMINARIES Notation For any vector x t2Rd, either x t;jor [x t]
Accounting is an art of recording financial transactions of a business concern. There is a limitation for human memory. It is not possible to remember all transactions of the business. Therefore, the information is recorded in a set of books called Journal and other subsidiary books and it is useful for management in its decision making process. AcroPDF - A Quality PDF Writer and PDF Converter .
