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PCHosted VoiceFeatures and User Guide
WelcomeWelcome toWave Hosted VoiceThank you for choosing Wave Hosted Voiceas your new telephone solution. By partneringwith Wave Business, you now have accessto incredible state-of-the-art technology anddedicated local support. Wave Hosted Voiceoffers you a robust, scalable communicationspackage that fits your business.This guide provides key information on yourservices and features, so you can get the mostout of your Wave Hosted Voice solution.Draft 42
OverviewOne of the exciting benefits of Wave Hosted Voiceis the ability to set up and control your communicationsaccording to the specific needs of your business.You can access and customize your phone via your IPtelephone or through Mywavephone, our online tooldesigned to allow even more access and control tomanage your services.You can also download a number of different appletsby visiting our download nified-communications-appsThe applets include:ConnectNow – A video/audio conferencing servicewhere a moderator can initiate a video conferencemeeting within just a couple of clicks of a mouse andinvite from 4 to 500 attendees.CRM Integration – This solution integrates with awide range of popular Customer RelationshipManagement (CRM) tools.Attendant Console – A professional softphone foroperators and receptionists with Outlook/LDAP/XMPP/CRM integration, built-in web browserand e-mailer.This manual is a general overview of Wave HostedVoice and not meant to be an in-depth description ofall features. If you have any questions please reachout to your Wave Business account executive.Logging into Mywavephone:Go to: https://mywavephone.comUse your Wave phone numberand password to log in.Draft 43
Table ofTableofContentsContents27. Hosted Voice27. Mywavephone2. Welcome3. OverviewFeatures4. Table of ContentsMessages & CallsContactsCall Settings5. Hosted Voice AccessPhone Feature OverviewMywavephone HomescreenLogging into Mywavephone30. Caller IDFeatures7. ConnectNow7. InstallationCaller ID OverviewCaller ID BlockingCaller ID Permanent BlockingDownload:Through MywavephoneFrom our Download page32. Voice MailFeatures/Access9. FeaturesVoice Mail fromOffice PhoneVoice Mail from anOutside LineAccess Voice Mailfrom MywavephoneMeetingsView Upcoming MeetingsView Recorded MeetingsCreate a MeetingSchedule a MeetingJoin a MeetingThe Meeting WindowShare ScreenChatRecordWhiteboard34. MywavephoneForwarding FeaturesForwarding DestinationForwarding on PhoneForwarding Settings inMywavephone19. Options42. eb AppsSpeed DialShort Codes44. CRM Integration46. Attendant ConsoleAttendant Console23. Meeting Security48. Phone SetFeaturesPassword Protectyour SessionsCall PickupDirected Call PickupDo Not DisturbCall ParkThree-Way CallingConference CallingUse a Waiting RoomLock your SessionsPlay a Sound whenParticipants Enter orLeave a MeetingRemove Troublemakers53. Contact Us26. Meeting Settings4
Hosted VoiceAccessReference thissection of theguide to learnabout all thefeatures you canuse to streamlinecommunication.Phone Feature OverviewHookswitchGraphical LCDContext-SensitiveSoft eysFeatureKeysNavigationKeysHandset KeyHoldSpeakerphone KeyFind out how tolog in to yourHosted Voice’sMywavephone,listen to voice mail,configure personalphone settings,transfer calls andactivate frequentlyused shortcutsto maximizeyour service.Dial oneCommon Phone Access CodesFeatureActivateDeactivateAutomatic Call Back* 86N/ABlock Caller ID(per call)* 67AutomaticCall Park* 13 or Phone KeyN/ACall Park Retrieval* 14 or Phone KeyN/ACall Pickup* 11 or Phone KeyN/ADirected Call Pickup* 12 or Phone KeyN/ADo Not Disturb* 78 or Phone Key* 79 or Phone KeyVoice Mail* 9 or Phone KeyN/AAnonymous CallRejectionMywavephoneMywavephoneBlock Caller ID(permanent)MywavephoneMywavephoneCall Forwarding RulesMywavephoneMywavephoneSimultaneous RingMywavephoneMywavephoneNote: “Mywavephone” refers to the user making desiredchanges through the mywavephone web portal.Work in progress for discussion-V15
Hosted VoiceAccessMywavephone HomescreenThe Homescreen gives quick access to themost frequently used options such as:GroupsCall Settings Message SettingsNotificationsReminders Account Codes Logging into MywavephoneStep 1: Ask your administrator for yourinitial passwordStep 2: Enter this URL in browser:https://mywavephone.comStep 3: At login screen, enter your10-digit phone numberand Wave passwordAccount Phone888-888-8888GroupsMembers of thesame work teamor departmentMessage SettingsSet up voice mailgeneral information,call greetings, andmailbox accessCall SettingsSet general call featureslike Call Forwarding,Call Blocking or Call JumpNotificationsEstablish howto get notifiedof voice mailsand e-mailsAccount CodesAssigned numbersthat correspond to acertain actionRemindersEnable remindersfor your phone number6
ConnectNowInstallationInstallationDownload ConnectNowThere are two ways for you to download the ConnectNow appThrough Mywavephone or from our Download page:1. Download through Mywavephone:Go to https://mywavephone.com/and log into your account usingyour phone number and password credentials.Go to the bottom right and click Downloads.You will need to have your account enabled for ConnectNow beforedownloading the files. Please check with your administrator if youdo not see an option to download ConnectNow.Account Phone888-888-8888For Desktop andLaptop Computers:Click on “On yourComputer” in theDownload Dialog box.Select the appropriateComputer OS System.When prompted, savethe file, then find the filein the download folderand open it to beginthe installation process.Follow the on-screeninstructions to install theWave Cloud Phone app.Windows 7 / Windows 8 / Windows 10MacMac OS X (10.7 )7
ConnectNowInstallationInstallation (Continued)2. From our Download page:Go to: -communications-apps/Click DownloadConnectNow.When prompted, save thefile, then find the file in thedownload folder and openit to begin the installationprocess. Follow the on-screeninstructions to install theWave Phone applet.Once installed, launchthe Wave Phone app.8
ConnectNowFeaturesMeetingsClick on the Meetings Menu item.You will see five options: View Upcoming Meetings View Recorded Meetings Create a Meeting Schedule a Meeting Join a MeetingView Upcoming MeetingsLists all meetings that are pending.If you hover your mouse over themeeting you will see four options: Start – Begins the meeting Edit – Update, make changes tothe meeting Delete – Removes the meeting Copy – Allows you to copy themeeting information and send it toparticipants who may have lostthe information.The information copied includes:o Meeting nameoDate of meetingo Time of meetingo URL to join the meetingo Phone number to join the meeting(if not using computer audio)o Meeting ID9
ConnectNowFeaturesView Recorded MeetingsLists all meetings that were recorded. If you hover your mouse overthe meeting you will see four options: Play – Plays video and audio of the recorded meeting Play Audio – Plays the audio of the recorded meeting Open – Launches File Explorer (in Windows) and displaysthe individual audio and video files Delete – Removes the meeting10
ConnectNowFeaturesCreate a MeetingAllows you to launch an instant meeting. There are two ways to startan instant meeting:1. Click Invite IM Contacts and select those individuals from withinyour business group.Jane DoeOfflineJohn SmithOfflineJane DoeOfflineJane SmithOfflineBob JonesOnlineJane SmithOffline2. Click Invite Others. You now have two options:a. Send Email Invitation – Sends a meeting invite from yourmail client.b. Copy Meeting link and send an email to desired participants.11
ConnectNowFeaturesSchedule a MeetingYou can use ConnectNow to schedule a one-off or recurring meeting.1. Select the Schedule a Meeting option to launch the Schedulea New Meeting window. Here, you can set: The topic of the meeting Date Time Meeting duration Specify various other audio and video settings for the meeting Determine whether a password is required for the meeting2. Then click Schedule to open the meeting invitation and selectthe participants you want to invite to the meeting before sendingthe invite.The ConnectNow meeting is added to the participant’s calendar.Note: The participant does not need to be a ConnectNowsubscriber to join the meeting. They simply click the link and canjoin the meeting.John Smith’s Meeting12
ConnectNowFeaturesJoin a MeetingYou can join a ConnectNow Meeting by clicking on the Joinbutton and entering the meeting ID, or by opening the MeetingURL in a browser.13
ConnectNowFeaturesThe Meeting WindowWhile a meeting is in progress, you will either see the ParticipantToolbar or the Host Toolbar at the bottom of the Meeting window.Set Up your Audio and VideoUse the Microphone icon to toggle your microphone:Onand OffUse the Video icon to toggle your video:Onand OffInvite Contacts to Join the MeetingClick on and select the contacts you want to invite to joinyou in the meeting. The contacts you select are then senta meeting invitation.View Meeting ParticipantsClick onto see who has joined the meeting.You can access the following optionsfrom the Participant window:Mouse over your name tomute/unmute yourself or change your display name At the foot of the screen:oMute Me – Put yourself on muteo Raise Hand – Let the meeting host know you havesomething to sayo Reclaim Host – Allows you to take back the role ofmeeting hostIf you are the meeting host click onthe participants’ window.Meeting hosts can use theMute All or Unmute All optionsat the foot of the screen to muteor unmute participants.14to access
ConnectNowFeaturesShare ScreenClick on Share to share your screen or an application.Select the Screen option to share your entire desktop.The participants will see your entire desktop. Youropen applications will be listed on the Share tab. Click onan application to share. The participants will only see thatspecific application.15
ConnectNowFeaturesChatClick on Chatto launch the Chat window.You can chat with everyone or with an individual. To chat with everyone make sure the To field reads Everyone.Type your message in the chat box and press Enter when done.To chat with an individual:o Click on the To field to display all the participants in the meeting.Select and click on the person you want to chat with and typeyour message in the chat box. Press Enter. o Mouse over the person’s name in the Participant List and clickthe Chat option. Type your message in the chat box. Press Enter.16
ConnectNowFeaturesRecordTo Record a meeting press the Record button There will be an announcement that the meeting is being recorded. From that point on all conversations and video (if activated) willbe recorded. To end the recording press the Stop Record buttonWhen the meeting ends the recording willbe converted to an MP4 and downloadedonto your computer.WhiteboardMake your meetings even more productive by utilizing the Whiteboardfeature in ConnectNow. The Whiteboard feature takes collaborationto the next level and allows both you and your participants to draw,erase, and place shapes into a completely virtual notepad right inyour online meeting room. It’s an immersive team collaboration toolperfect for project planning, and more.To launch a whiteboard, click on Share17and click the Whiteboard icon.
ConnectNowFeaturesWhiteboard(Continued)The whiteboard appears with several annotation options: Text – Allows you to type text on the whiteboardsurface in a text box Draw – Affords several symbols or shapes tochoose, or you can free style draw Spotlight – Lets you highlight certain words,objects, or pictures on the whiteboard Eraser – Gives you the opportunity to deletevarious things on the whiteboard Format – Provides many of the familiar formatting options such as:Boldfaceo Italicizeo Font sizeo Colorso Line thicknesso Undo – Reverses an action Redo – Repeats an action Clear – Erases the entire whiteboard Save – Allows you to save your work for future useLeave/End a MeetingTo leave a meeting as a participant selectTo end a meeting as a host select18
ConnectNowOptionsConnectNow OptionsYou can personalize ConnectNow to meet yourpreferences. On the Wave Phone app, click on Toolsat the top, and then go to Options. GeneralooooooView/Use the Desktop AppChoose ringtoneManage contactsHandle recordingsReview analyticsSelect accessibility options19
ConnectNowOptionsConnectNow Options (Continued) CallsHow calls are madeo Using the Direct Call featureo MeetingsooooSet how to join meetingsSet defaults for scheduling meetingsSet defaults for sending invitationsDetermine settings for the meeting20
ConnectNowOptionsConnectNow Options (Continued) Chato Create defaults for the Chat window, presence and useAudiooooMicrophone levelsIn call audio levelsNotifications21
ConnectNowOptionsConnectNow Options (Continued) Videoo Adjust video levels and cameraWeb AppsoWave Conference22
ConnectNowMeeting SecuritySecuring Your MeetingSecuring your videoconferencing meeting with ConnectNowrequires a few simple best practices:Password Protect your SessionsCreate a password for each of your meetings and share it withparticipants you invite. You can set a password when youschedule your meeting.Click on the Meetings Menu item and select Schedule a Meeting.Under Meeting Options select Password and create a uniquepassword. There are also other options to secure your meeting whenscheduling a meeting. Youcan disable the Enable Before Host option. This preventsparticipants from joining the meeting until the host starts the call. Enable Use Personal ID. Participants will need to enter yourpersonal ID number to access the meeting.23
ConnectNowMeeting SecuritySecuring Your Meeting(Continued)Use a Waiting RoomUsing a Waiting Room allows you to filter who can join the call.ConnectNow allows you to send all participants to a waiting roomwhere you can either admit everyone together or select participantsindividually to admit into the session.You can activate the Waiting Room through your settings(see the Settings section): Fromthe Meeting Window click on Participants. In the lower right of the Participant window click on More. Select the option: Put attendees in waiting room on entry.Lock your SessionsOnce all of the invited participants have joined a session you can lockthe meeting. This will prevent anyone from joining the meeting once itis started. To lock the meeting: From the Meeting Window click on Participants. On the lower right of the Participant window click on More tosee the option Lock Meeting. You will see a pop up window asking you to confirm your selection.24
ConnectNowMeeting SecuritySecuring Your Meeting(Continued)Play a Sound when Participants Enter or Leave a MeetingWhenever someone joins or leaves the call a sound will play alertingyou to that fact. This will allow you to ask who joined the call or let youknow someone may be lurking in the background.Remove TroublemakersOccasionally review the list of attendees and remove anyone whodoes not belong: From the Meeting Window click on Participants Scan the list of attendees in the Attendee window Simply hover your mouse above his or her name and select Remove25
ConnectNowMeeting SettingsSettingsYou can set meeting options through ConnectNow Tools. On theWave Phone app, click Tools and then Options.Click on the Meetings tab. From here youcan set several defaults such as: Set how to join meetings Set defaults for scheduling meetings Set defaults for sending invitations Determine settings for the meetingJohn Smith’s MeetingGo to the bottom left and select Advanced SettingsYou will be re-directed to a web page whereyou can set additional options.26
MywavephoneFeaturesMessages & CallsMessages & Calls displays new and saved voice mail messages.It also shows you: Missed Calls Received Calls Dialed Calls Deleted Voice Mail tsYou can organize contacts and see extensions and short codesthat are managed by the Business Group Administrator as well as: Create new contacts Create groups of contacts (such as customers, personal, etc.) I mport a CSV file from a program that can export a CSV file(such as Outlook in Windows or the Contacts App in OS X) Export contacts (in a CSV format for use in other programs) Create Speed Dials (such as 41 for 1-212-555-4141)27
MywavephoneFeaturesCall SettingsSettings allows you to configure your Mywavephone account and phonewith some additional options.The other tabs available on the Home tab are Message Settings,Notifications and Reminders.General: This section has general options pertaining to Caller ID andCall Transfer options.28
MywavephoneFeaturesCall Settings (Continued)Messages: Manage Voice Mail settings such as: Forward a .wav file to an email address Log in options and what information is played by default whenlistening to Voice Mail Record a new greeting or different greetings for when your line is busy,calls are outside normal business hours, or if they’re calling from yourbusiness groupNotifications: Where notifications should be sent:555-555-5555Reminders: Where reminders should be sent:29
Caller IDFeaturesCaller ID OverviewThis is standard Caller ID Service. It will display bothname and number of the incoming caller.Activation: MywavephoneDeactivation: MywavephoneActions in MywavephoneStep 1: Click Call Settings optionStep 2: Click on General drop downStep 3: Click on the appropriate option Withhold Caller ID when making calls Display caller name for incoming calls Display caller number for incoming calls30
Caller IDFeaturesCaller ID BlockingPrevents your phone number and/or name from appearing on thedisplay unit of the called party. “P”, “Private”, or “Anonymous” willshow on their display units.Per call DEACTIVATION of Caller ID Block (before you dial):*82 Phone NumberIf you have deactivated “Withhold Caller ID when making calls”you can still temporarily block your Caller ID Name and Numberon a per call basis.Per call ACTIVATION of Caller ID Block (before you dial):*67 Phone NumberCaller ID Permanent BlockingPermanent Blocking is a service applied on your request. Caller IDBlocking will remain active at all times unless you deactivate thisservice before you place each phone call.If the called party has “Anonymous Call Rejection”, your call willnot be completed if the Caller ID Blocking feature is activated.Caller ID Blocking must be deactivated to be able to reach thecalled party.After deactivating the Caller ID Blocking, ID and number willappear on the Caller ID of the called party.31
Voice MailMailFeaturesVoice Mail AccessAccess from your Office Phone1. Press any of the following buttons:Voice MailIf the phone does not have aVoice Mail button press * 9MessagesMessages and Calls ConnectMenu Features Messages Message Center Connect2. Enter your PINAccess your Voice Mail from an Outside Line1. Dial your phone number2. Wait for greeting3. Press*4. Enter your PINMessage Playback KeysPlayback Key FunctionKeyIncreases message volume6Incrementally increases message volume6 (pause) 6Slows playback speed7Incrementally slows playback speed7 (pause) 7Pauses playback (up to :20) audible “ping”sound will be heard during pause8Resumes playbackrepeat 8Increases playback speed9Incrementally increases playback speed9 (pause) 9Date and time of message66Skips message back :0577Skips message forward :0599The playback keys are only active during the playback of a message.They are designed to help you listen to your messages, for exampleby skipping back a few seconds to repeat an important detail.32
Voice MailMailFeaturesAccess Voice Mail from MywavephoneVoice Mail in Mywavephone allows you to play and viewVoice Mail messages.Messages & Calls Message TabPlay ButtonClick to listen toaudio file of VMVoice MailPlaybackPop-up WindowControl playbackand save, deleteor close each VMMessagesNew VMButtonRecord and sendnew VM to thenumber youenter in boxList ofVoice Mails(888) 888-8888(888) 888-8888(888) 888-8888Actions Dropdown MenuReply Mark as heard Forward as Email(with VM as .wav file) Forward as Voice Mail 33Delete AllButtonDeletesentireVM box
MywavephoneForwardingFeaturesForwarding DestinationsYou can access many different Call Forwardingoptions from the Home tab in Mywavephone.From the Homescreen Forwarding Immediately Busy/No Answer Unavailable Selected Callers Forwarding DestinationsForwarding on PhoneUsers can forward all calls if the line is busy, no answer orif certain callers call to a predetermined number:FeatureBusy Call Forwarding:DisableBusy Call Forwarding:EnableCode* 348* 348 Number DialResultDeactivate Busy CallForwardingForwards a call when thedialed extension is busyCall ForwardingNo Answer:Disable* 350Deactivate CallForwarding No AnswerCall ForwardingNo Answer:Enable* 349 Number DialForwards a call whenthe dialed extensionis not answeredSelective Call Forwarding:Disable* 83Disables SelectiveCall ForwardingSelective Call Forwarding:Enable* 63Forwards calls from specificincoming numberUnconditional CallForwarding:Disable* 73Deactivate UnconditionalCall ForwardingUnconditional CallForwarding:Enable* 72 1 Number Dial Answered Call(If endpoint cannot beanswered, repeat step(x2) * 72 1 Number Dial)34Forwards all calls toan extension ortelephone number
MywavephoneForwardingFeaturesForwarding Settings in Mywavephone1. Base HomescreenFirst screen a person sees after they login.Account Phone888-888-88882. Homescreen Available for Calls dropdownToggle between being available to take calls -‑ “Available for Calls”and “Do Not Disturb”, in which your phone will not ring and thecaller is immediately sent to voicemail or forwarded, dependingon what your “If there is no answer” setting is.888-888-888835
MywavephoneForwardingFeatures(Continued )Forwarding Settings in Mywavephone2.5 Homescreen Available for Calls DNDView of Homescreen when you’ve selected Do Not Disturb (DND).Account Phone888-888-88882.6 Homescreen Available for Calls DND Priority CallersWhen DND is enabled, you can allow “priority callers” to stillring your phone instead of going directly to voicemail or beingforwarded (as determined by your “If there is no answer” setting).Account Phone888-888-888836
MywavephoneForwardingFeatures(Continued )Forwarding Settings in Mywavephone3. Homescreen Ring Your Account Phone dropdownCustomizable options for when someone calls your numberand DND is not enabled: Ring your Account Phone: Default Ringyour phones in order: Allows you to set up multiplephones to ring.o E.g., ring your account phone for 3 rings, then your mobilephone for 3 rings before “if there is no answer” settingstake effect. Ring your phones together : Ring multiple phones at thesame time.o E.g., ring your account phone and mobile phone atthe same time.Note: If one of the other phones would send the caller to voicemail before this line’s “if there is no answer” settingstake effect, that phone’s voicemail would pick up. E.g., youraccount phone is set to go to voicemail after 30 seconds, butyour mobile phone is set to go to voicemail after 24 seconds.Because both phones are ringing, the call would terminateat your mobile phone’s voicemail at 24 seconds. Forwardto another phone: When set, the account phone willnot ring but will forward to the phone number you set.Account Phon888-888-888837
MywavephoneForwardingFeatures(Continued )Forwarding Settings in Mywavephone4.Homescreen Advanced SettingsAdvanced customization options for what happens when specificcircumstances are met. Note: Clicking on the setting (opening itsin-page description) enables it – though for some you’ll have to clickanother link to specify numbers to apply the setting to. The user thenhas to click the blue Apply button above the Advanced Settingsmenu to save their changes. ForwardSelected: Create a list of numbers that will forward tothe specified number when they call your account phone, no matteryour other incoming call settings. RejectSelected: Create a list of numbers that will be rejectedwithout ringing your account phone or going to voicemail.Common uses are for robo-calls or numbers being spammed orharassed from. The caller will hear a message that the person theyare calling is not accepting calls from them. DistinctiveRing: Create a list of numbers that will have a ringdistinctive from the default ring. Common uses are to distinguishpersonal calls (e.g., partner, children) or co-workers on the sameWave account vs. other callers (e.g., distinguishing which is a callfrom a client vs. co-worker). The distinctive ringtone is defaulted andcannot be altered/selected. Forwardif Unavailable: This sets up a forward in case yourphone loses power or connection to the Wave phone service. In thiscircumstance callers would normally be sent directly to voicemail(or forwarded if that’s the “if there is no answer” setting). This is away to ensure even if the phone stops working you can still receivecalls, for example on your mobile phone. AnonymousCallers: If turned on, anonymous callers (callswith caller ID blocked/masked) will be rejected and will not goto voicemail. Callers will hear a message that you’ve blockedanonymous callers.Account Phone888-888-888838
MywavephoneForwardingFeatures(Continued )Forwarding Settings in Mywavephone5. H omescreen Advanced Settings Forwarded Selected Another PhoneThis screen comes up when you open Forward Selected and clickthe “another phone” link. This is where the user determines thenumber to forward all calls to.Account Phone888-888-88886. H omescreen Advanced Settings Forward Selected Forwarding ListView of screen that pops up when a user clicks Forward Selectedthen the “Forwarding Screening List” link. This is where the usercreates the list of numbers to forward to.Account Phone888-888-888839
MywavephoneForwardingFeatures(Continued )Forwarding Settings in Mywavephone7. Homescreen Advanced Settings Reject SelectedScreen that pops up when you click on the “Rejection List” link.The numbers listed here are the ones that will be rejected.Rejected callers hear a message that the user is not acceptingcalls from them.Account Phone888-888-8888Distinctive Ringtone Screening ListAdding numbers to this list will cause calls from them to have adistinctive ring. It’s a specific ring and cannot be changed.Account Phone888-888-888840
MywavephoneForwardingFeatures(Continued )Forwarding Settings in Mywavephone9. H omescreen Advanced Settings Forward if Unavailable Another PhoneIf a user’s phone loses registration with Wave’s platform (e.g., losespower), instead of going to voicemail the call will be forwarded tothe number set here.Account Phone888-888-888841
ContactFeaturesSpeed Dial Speed Dials New Speed DialOne digit codes range from 2 - 9. Two-digit codes range from 20- 49.Type in the number to be dialed.Press “Add”.Note: Include all numbers needed to dial out, eg: area code number.Using Speed DialDial the speed dial number then press “Dial” on phone.To delete Speed Dial: Under Speed Dial, press the black X next tothe speed dial to be removed.Press “Apply”.42
ContactFeaturesShort CodesShort Codes allows your Administrator to set up three digit or fourdigit codes to quickly dial common numbers. The Short Codes arethen available to all users in the Business Group. The three digit andfour digit codes are required to prevent duplication of Short Codes.43
MywavephoneCRM IntegrationCRM IntegrationOur CRM applet integrates a wide range of popular customerrelationship management solutions that improves your customer’sproductivity. This service will help customers take advantage of theirCRM data, with advanced services such as incoming call pop-ups,CRM search, click to dial and Skype. The solution is poweredby MondaGo.The integration of this software with a business’s CRM andour Hosted Voice will: Improve productivity Provide a better calling experience Reduce call times Allow for quicker database searches44
MywavephoneCRM IntegrationCRM Integration(Continued)Specific Capabilities Include: Incoming caller Pop-Up window that provides contact info AutomatedCRM search of this incoming call and opens theirCRM Profile Clickto Dial allows the CRM user to dial directly from the CRMusing our Hosted Voice Also integrates with Skype for Business and our Hosted VoiceThe Target Customer for this Service Includes: Existing Hosted Voice customers Field service type organizations rganizations that want more data-driven, personal interactionsOwith their customers and prospects SMB and Enterprise45
MywavephoneAttendant ConsoleAttendant ConsoleAttendant Console is a specialized softphone with advancedcapabilities for receptionists and front desk managers that allows themto manage multiple incoming calls at the same time seamlessly. It alsolets them look up calendar schedules, send out emails, and leverageIM integration to enhance internal communications. Powered by JoHer,the attendant console makes it easy for businesses to deploy a softwarebased receptionist portal in place of expensive hardware extensions todesk phones, and provides a high level of functionality and usabilityvia an intuitive user interface.John SmithJohn DoeJane SmithJohn SmithJohn DoeBob DoeJane SmithJane SmithJane SmithRobert SmithAdding this Service: Provides customers with a better user experience Manages medium to high call volume Offers more visibility within the workplace Provides call-flow efficiencyThis service comes with: Presence status of a business’s Hosted Voice Users Incoming and outgoing call dashboard Blind and Warm
Wave Hosted Voice Thank you for choosing Wave Hosted Voice as your new telephone solution. By partnering with Wave Business, you now have access to incredible state-of-the-art technology and dedicated local support. Wave Hosted Voice offers you a robust, scalable communications package that fits your business.
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Hosted Voice Access Reference this section of the guide to learn about all the features you can use to streamline communication. Find out how to log in to your Hosted Voice's Call Manager, listen to voice mail, configure personal phone settings, transfer calls, and activate frequently used shortcuts to maximize your service. Hosted Voice
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