Santa Clara Valley Health & Hospital System: Making Santa Clara County .

SANTA CLARA VALLEY HEALTH & HOSPITAL SYSTEMMaking Santa Clara Countya Healthier Place

Better Health for AllThe Santa Clara Valley Health & Hospital System has been, andwill continue to be, Santa Clara County’s healthcare safety net.But our public healthcare system must do and be more.To succeed in a changing healthcare environment, a transformation in the way healthcare isdelivered is needed. And to meet the goals of national healthcare reform, the Institute forHealthcare Improvement described an approach to enhance health system performance.The approach is called the “Triple Aim” and it targets quality, cost and population health.Hospitals and health systems, large and small, have adopted it as framework for improvement.The approach and objectives outlined by the Institute have already generated meaningfulchange. But there is more work to be done and Santa Clara Valley Health & Hospital System(SCVHHS) is committed to carrying out the Triple Aim objectives: Improve the patient experience of care (quality) Reduce the cost of healthcare per person (cost) Improve the health and well-being of the community (population health)Over the last five years, Santa Clara Valley Health & Hospital System has made a numberof changes and achieved a great deal. You will read about the accomplishments in thesepages. But more importantly, you will see examples of how the Triple Aim objectives arebeing reached.SCVHHS has undertaken this work for the well-being of our community, and for the healthof residents, patients, clients, and employees. Thank you for taking the time to learn aboutthe work of Santa Clara Valley Health & Hospital System.SCVHHS includes the Behavioral Health Department, Public Health Department and SantaClara Valley Medical Center, as well as the Emergency Medical Services Agency, CustodyHealth Department and Valley Health Plan, a local health plan included in Covered CA,the state’s health exchange.

2010 Better Health for AllPreparing for Health Care ReformBurn Center Turns 40To prepare for the Affordable Care Act,the Low Income Health Program (ValleyCare) was established. Patients weremoved from costly irregular care tomanaged care to improve access to careand overall health.As one of only two regional burntrauma centers between LosAngeles and the Oregon border,the Regional Burn Center atSanta Clara Valley Medical Centerprovides the best care, treatmentand rehabilitation of burn injuries.Nurse–Family PartnershipProgram StartedNation’s First ChildhoodObesity OrdinanceThe Public Health and Mental HealthDepartments combined efforts to helpyoung, low-income, expectant mothershave healthier pregnancies, become betterparents and gain greater self-sufficiency.Approved by the Board of Supervisors,restaurants can offer toys and otherincentive items as long as theyare with food that meet nationalnutritional criteria for children.Landmark TobaccoOrdinances PassedThe Public Health Departmentworked on three ordinances passedby the Board of Supervisors. Now, inunincorporated areas of the county,tobacco retailers must be licensed,smoking inside multi-unit residencesis banned and second-hand smokeprotections are stronger.NAPH Safety AwardWomen’s health serviceswere honored for applying arobust improvement model toexpand regional prenatal careservices. Growing access tothese services is an importantstep in protecting the health ofmothers and infants.VHC Milpitas OpensFree Whooping Cough VaccinesThe health center offers Obstetricsand Gynecology, Pediatrics, InternalMedicine and Family PracticeMedical Homes, pharmacy andlaboratory services.When whooping cough reachedepidemic levels in California, thePublic Health Department offered freevaccinations to prevent the spread ofthis highly contagious disease.Rehabilitation CenterCelebrates 40 YearsRecognized nationally as a center forexcellence, the Rehabilitation Centertreats patients with severe brain, spinalcord and stroke related injuries.Trauma CenterReceives VerificationRecognizing the Trauma Center’sdedication to providing the best care forinjured patients, the American Collegeof Surgeons re-verified the Center asa Level I Trauma Center and a Level IIPediatric Trauma Center.Stroke System of CareServices for VeteransThe Emergency Medical Services Agencydesignated SCVMC as a Primary StrokeCenter. All stroke centers, includingSCVMC, specialize in the treatment ofacute stroke patients.The Adult System of Care, withthe Drug Treatment Court, createdspecial services for veteransincluding residential treatmentand case management services.By providing great care, passing local ordinances on limitingtobacco use and preventing childhood obesity, we areimproving the health and well-being of the community.

2011 Better Health for AllNew Nutritional StandardsBurn Center Nationally VerifiedEcstasy Drug PreventionDiabetes Center RecognizedNew Technology PilotedThe Public Health Department, based on national bestpractices, develops standards that apply to food andbeverages offered, purchased, or served at Santa ClaraCounty facilities, or by the County’s departments or agencies.The American Burn Association and the American College ofSurgeons Committee on Trauma congratulated the center for itscommitment to excellence and for providing quality burn careto both adult and pediatric patients.The Department of Alcohol & Drug Serviceslaunched outreach to schools. This includedlesson plans for teachers and a Train-theTrainer program to educate youth and theirparents about the risks.The prestigious American DiabetesAssociation awarded the EducationRecognition Certificate to theDiabetes Program for havingexcellent diabetes self-managementeducation programs.eLEGS, a wearable robotused by patients with paralysisor weakness in the lowerextremities, was tested atSCVMC. The hospital was1 of 10 rehabilitation centersin the nation to pilot thisnew technology.Stem Cell Therapy TrialSCVMC enrolled the fourthparticipant, and the first inthe Western United States,in the nation’s first stem celltrial for spinal cord injuries.Secondhand SmokeCampaign LaunchedA public awareness campaign developed bythe Public Health Department drew attentionto the dangers of secondhand smoke.Led Way for Newborn Screening5 Star Excellence AwardsSCVMC was one of the first hospitals inthe nation to screen newborns at 24 hoursafter birth for possible heart diseaseand led the way in having this screeningadded to the Universal Screening Panelfor newborns.The Burn Center and Rehabilitation Center each received a “5 Star ExcellenceAward” for inpatient services and quality of care. The Professional ResearchConsultants (PRC) conducts confidential surveys to measure patient’s perceptionof their care.Medical School Residents RecognizeSanta Clara Valley Medical CenterTwo Resident Training Programs of StanfordUniversity, School of Medicine awarded three“Best Service” Awards to SCVMC and gave thePediatric Department inpatient and intensivecare units the “Best Overall” rotation.The Diabetes Center’s recognition, and patients ratingSCVMC as excellent, are just two examples that show weare improving the patient experience.

2012 Better Health for AllElectronic HealthRecords LaunchedThe new electronic medical recordsystem started with providers gettinginformation about patients acrossthe health system and to help ensurethe delivery of safe, timely andeffective care.SCVMC Ranked a Best HospitalSanta Clara Valley Medical Center was rankeda best hospital in the San Jose metro areain U.S. News & World Report’s 2011–12Best Hospitals publication.New LeadersNamedRené G. Santiago,Deputy CountyExecutive; Dr. JeffreyArnold, Chief MedicalOfficer; and Paul Lorenz,CEO of Santa ClaraValley Medical Center.Gage Patient Safety AwardThe Neonatal Intensive Care Unit’s project on“Eliminating Hypothermia on Admission in Very LowBirth Weight Infants” not only helps save infantlives, it also won a patient safety Honorable Mentionfrom the National Association of Public Hospitals.Diabetes Center Part ofNational Research StudySCVMC was 1 of about 200screening sites in the UnitedStates to conduct new tests toidentify diabetes as much as 10years before symptoms start.BRIDGE ProgramCommunity Health ImprovementExcellence in Family/Maternity CareWorld Leaders in RehabilitationAfter being dischargedfrom the hospital, momsand their premature babiesget home visits to providecare, access and support toimprove the health of thesehigh-risk babies.The Public Health Department and theCommunity Health Partnership began toidentify the most pressing health prioritiesfacing County residents. They developeda common set of strategies to improvehealth and well-being.The California Health Care Safety NetInstitute Patient Experience Collaborativeshowed that SCVMC had a 29% growth in its“Excellent” ratings for its Family MaternityCenter care.The Rehabilitation Center at Santa Clara Valley Medical Centerpresented at the Spinal Cord Injury and Regenerative Medicineconference at Stanford University. This collaborative conferencewas an essential step in translating regeneration research intoclinical treatments.School-Linked ServicesThis system of coordinatedand effective health and socialservices on school campuses andin the community help childrenthrive at home, in school, and intheir communities.Volunteers Celebrate 75 Years ofDedication and ServiceOver the years, thousands of volunteers have been partof our team making patients their top priority. In the last10 years alone, over 2,000 volunteers have given 450,000hours of service to patients, visitors and staff.Our electronic medical record system gives physicians andmedical staff immediate information about their patients.More timely and effective care is provided, and healthcarecosts can be reduced.