Release Notes For Polycom CMA Desktop For Windows, Version 5.2

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Release NotesPolycom Converged Management Application (CMA ) Desktop for Windows, Version 5.2.6Polycom is pleased to announce the release of Polycom ConvergedManagement Application (CMA ) Desktop for Windows, Version 5.2.6. Thisdocument provides the latest information about the Polycom CMA Desktopsystem and version 5.2.6 software.For more information about using the features described in this document, referto the product documentation available atwww.polycom.com/videodocumentation.Software Version HistoryVersionRelease DateFeatures5.2.6July 2014Fixes for several issues. Refer to Corrected Issues in Version 5.2.6 fordetails.Fix for an OpenSSL security vulnerability (CVE-2014-0224).5.2.5April 2013Fixes for several issues.5.2.4January 2013Fixes for several issues.5.2.3June 2012Fixes for several issues.5.2.2December 2011User Interface, online help and user documentation are available inSimplified Chinese, Traditional Chinese, English, French, German,Japanese, Korean, Russian, and Spanish.5.2.0October 2011Support for placing SIP calls, additional options for provisioned settings,support for audio packet loss recovery, ability to import and exportconfiguration and user profiles.5.1.0October 2010Support for the Windows 7 64-bit operating system, more tightly integratedsoftware update, support for the Windows 7 built-in VPN, ability to attemptcalls to offline contacts.July 20143725-28848-016/B1

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsInstalling and Using Polycom CMA Desktop forWindows Version 5.2.6This installation requires the installation of Adobe AIR version 2.0 or above. Whenprompted to install Adobe AIR, follow the instructions on the screen and thencontinue the installation of Polycom CMA Desktop for Windows.Your local administrator will provide the information you need to download andinstall the Polycom CMA Desktop software. Typically, you’ll receive an emailwith instructions to do one of the following: Click a link to download and install the software. When installation iscomplete, start the Polycom CMA Desktop application. If you are signed into the domain, your user name is entered for you automatically. If not, enteryour user name manually. Sign in to the CMA system using the user name and password provided byyour administrator, and then download the software. When installation iscomplete, sign in to Polycom CMA Desktop using the user name andpassword provided by your administrator. Run an executable installation file that has been automatically copied toyour computer. When installation is complete, sign in to Polycom CMADesktop using the user name and password provided by youradministrator.To download the .exe file for Polycom CMA Desktop for Windowsversion 5.2.6:1On a computer, open Internet Explorer.2Go to support.polycom.com.3Select Documents and Downloads Telepresence and Video.4Select Polycom Converged Management Application CMA Desktop.5Download the .exe file for Polycom CMA Desktop for Windows version5.2.6.The .exe file for Polycom CMA Desktop for Windows is zipped. To get the .exe file,you need to download the .zip file first.To install Polycom CMA Desktop for Windows version 5.2.6: Double-click the .exe file for Polycom CMA Desktop for Windows version5.2.6 to start the installation, and follow the prompts on the screen.2Polycom, Inc.

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsTo upgrade Polycom CMA Desktop for Windows from a previousversion:1Make a note of your current Polycom CMA Desktop for Windows settingsand information about your contacts.2Double-click the .exe file for Polycom CMA Desktop for Windows version5.2.6 to start the installation, and follow the prompts on the screen.To perform a silent install Polycom CMA Desktop for Windows: Use the following command:msiexec.exe /qn /i "Polycom CMA Desktop.msi" REINSTALLMODE vomusREINSTALL ALLTo get more information about using Polycom CMA Desktop, click Menu andchoose Help after you install.Installing on Windows Vista or Windows 7When you install on a Windows Vista or Windows 7 system, you must specifythat the installation should run as administrator, even if you are logged in withan account with administrator privileges.Note that the following steps are required when User Account Control (UAC)is enabled.To install from the command prompt:1Click Start.2In the Search box, type cmd.3On the Applications list, right-click the command prompt application andchoose Run as Administrator.To install using a setup file:1Right-click the setup file.2Choose Run As Administrator and then choose an account that hasadministrator privileges.Setting Your Polycom CMA Desktop PreferencesMost of the Polycom CMA Desktop settings are configured for you by yourlocal administrator. You can also configure your Preferences to customize yourlocal Polycom CMA Desktop environment. The Preferences pages also showyou information about your system’s configuration and performance duringcalls.Polycom, Inc.3

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsPolycom CMA Desktop has been provisioned with the maximum call speed that isavailable to your system.The Network Preferences setting helps Polycom CMADesktop take advantage of the available network bandwidth to optimize each call.The Network Preferences setting does not configure the Polycom CMA Desktop toplace calls above the provisioned maximum call setting.For more information about the settings on a Polycom CMA Desktop Preferencepage, press F1 from the page.Setting Your Windows Power SettingsWhen you use Polycom CMA Desktop on a laptop, you must adjust thepower management setting to ensure the best performance from yourprocessor.To set your Windows Power Settings on Windows Vista and Windows 7:1On your Windows Vista or Windows 7 computer, sign in using an accountwith Administrator privileges.2Right-click your Windows desktop and choose Personalize ScreenSaver.3Click Change power settings.4Choose High performance as your power plan. You may need to clickShow additional plans to see this choice.To set your Windows Power Settings on Windows XP:1On your Windows XP computer, sign in using an account with Administratorprivileges.2Right-click your Windows XP desktop and choose Properties.3Click the Screen Saver tab, and then click Power.4On the Power Schemes tab, choose Maximum Performance as the powerscheme.Sending HD Video with Polycom CMA DesktopSome HD-capable cameras may provide better video at a lower frame rate(15 fps) or at a lower resolution (VGA) than at a higher resolution (720p) or at ahigher frame rate (30 fps). For example, configuring the Logitech Webcam Pro9000 for 30 fps results in reduced capture area and increased graininess andvideo “noise.” Reducing the frame rate to 15 fps resolves these problems,resulting in higher-quality captured video.4Polycom, Inc.

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsTo enable HD video on your system:1From the main window, click Menu and choose Preferences Video.2Specify whether to enable sending 720p (HD) video.3If you enable sending 720p video, specify the maximum frame rate toallow. Note that, if you install the camera drivers provided by themanufacturer, the camera may not provide video at 30 fps.If you cannot enable sending 720p (HD) video, please contact your networkadministrator.Using Polycom CMA Desktop with a Virtual Private Network (VPN)In order to use Polycom CMA Desktop over a corporate VPN, connect the VPNfirst before running the Polycom CMA Desktop make sure that the system can: See the VPN as a distinct network adapter Receive the local IP address on the VPN from that adapter Access the necessary ports through the VPN’s firewallThese requirements are met by most VPN clients, such as Juniper NetworkConnect client, version 6.4.0.Getting Started with Polycom CMA DesktopPolycom CMA Desktop is simple and intuitive to use. To get started, here aresome things you can try. Add people to your Contacts list.1.Click the Directory (2.Start typing a name.).The system shows you all entries that contain the characters youenter as you type. For example, if you type and, your search may findentries such as Andrew Jones, Christine Anderson, or AndoverConference Room.Tip: For faster searches in large Directories, clickand choose theGroup that contains the person you're looking for, if you know it.3.Click the name of the person you want to add.4.Click Add to Contacts.If the person’s system supports sharing presence, Polycom CMADesktop sends an invitation to be on your Contacts list. The name onyour Contacts list is identified with theInvited icon. When theperson accepts your invitation, the icons on the Contacts list changePolycom, Inc.5

Release Notes Polycom Converged Management Application (CMA ) Desktop for Windowsto to show availability for video calls andto show availability forchatting. If the person’s system does not support video calls, theicons change toto show unavailability for video calls and totoshow availability for chatting. Call someone. Try either of the following methods:— Click a name in your Contacts list or your Recent Calls, and then clickCall.— Type a system name or number, and then click Call.The Directory includes current Polycom CMA Desktop users whom you can call, aswell as people whose accounts are not yet active. A Polycom CMA Desktopaccount is activated when the person signs in for the first time. If you want to call aperson whose account is not activated, tell him or her to activate the account bysigning in. You can then locate the user in the Directory and place a call.New Features in Version 5.2.3The version 5.2.3 software includes the features and functionality of version5.2.2, along with enhancements to address several problems.New Features in Version 5.2.2Version 5.2.2 includes the following enhancements: User Interface, online help and user documentation are available inSimplified Chinese, Traditional Chinese, English, French, German,Japanese, Korean, Russian, and Spanish.New Features in Version 5.2.0Version 5.2.0 includes the following enhancements:6Polycom, Inc.

Release Notes Polycom Converged Management Application (CMA ) Desktop for Windows Support for placing SIP calls Additional options for provisioned settings Support for audio packet loss recovery Ability to import and export configuration and user profileNew Features in Version 5.1.0Version 5.1.0 includes the following enhancements:Polycom, Inc. Support for the Windows 7 64-bit operating system including the HomePremium 64-bit, Professional 64-bit, and Enterprise 64-bit versions. More tightly integrated software update that downloads new softwarewithout launching a browser. Support for the Windows 7 built-in VPN. Ability to attempt calls to offline contacts. Enhancements to diagnostic logging. General stability improvements.7

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsCorrected Issues in Version 5.2.6The following table lists corrected issues in version 5.2.6.FeatureIssue IDDescriptionCall ControlVIDESC-11765The mute icon is disappeared during a call.Call ControlVIDESC-11777When CMA Desktop is in a point to point or multipoint call with RMX ,the video freezes when you press the mute icon.InstallationVIDESC-12023CMA Desktop cannot be installed on Windows with Adobe AIR 13.InteroperabilityCMAD-10548CMA Desktop users occasionally fail to register to the gatekeeperthrough VBP ST due to incorrect Endpoint ID.InteroperabilityVIDESC-11737CMA Desktop users are not able to launch the application since theyare quarentined on DMA server.InteroperabilityVIDESC-11774CMA Desktop cannot playback recordings using Quick Code.User InterfaceVIDESC-11762CMA Desktop does not delete missed calls from the main windowafter the call log has been deleted.Corrected Issues in Version 5.2.5The following table lists corrected issues in version 5.2.5.8FeatureIssue IDDescriptionUser InterfaceCMAD-10483Newly created CMA Desktop contacts group could not display if thepreferences flag Show Recent Calls in Contact List was not ticked.This issue has been fixed.User InterfaceCMAD-10529If your CMA Desktop application is of the version 5.2.4, and you expandthe video to full screen, sometimes you could not close or minimize CMADesktop and need to exist the application via Task Manager. This issuehas been fixed.Signing InCMAD-10523When using NTLM v2 authentication, manual method of logging intoResource Manager did not work on the CMA Desktop client. This issuehas been fixed.User InterfaceCMAD-10525If you click on the Show full-screen icon, sometimes the maximizedwindow covered the whole screen which made the task bar invisible.This issue has been fixed.User InterfaceCMAD-10530If your CMA Desktop application is of the version 5.2.4, sometimes thevideo participants’ screens could not display in full.This issue has beenfixed.Polycom, Inc.

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsCorrected Issues in Version 5.2.4The following table lists corrected issues in version 5.2.4.FeatureIssue IDDescriptionCall ControlCMAD-8148If a Polycom HDX systems from an ISDN network joins the call through aPolycom RMX gateway, and your CMA Desktop application is of theversion 5.2.2, you cannot receive content sent from this HDX system.DirectoryCMAD-9065If your CMA Desktop application is of the version 5.2.2, and you log in asan Active Directory user, you cannot see other Active Directory users inthe same group.GeneralCMAD-10482If you copy and sent a large amount of the chat messages, the Chatwindow will be closed, and you may be logged out and in repetitively.GeneralCMAD-10424When you add contacts from search results, the contact’s detailinformation is not copied into your CMA Desktop application.GeneralCMAD-10329Duplicate contact entries exist in CMA Desktop application version 5.2.3.GeneralCMAD-10130After you upgrade your Polycom CMA Desktop from version 5.2.2 to5.2.3, you cannot receive video from the Logitech QuickCam Messenger.GeneralCMAD-9019Timestamps included in Call Detail Report (CDR) sent from the PolycomCMA Desktop version 5.2.2 to the Polycom CMA system are incorrect.Interoperability:RMX1500CMAD-10442When a Polycom CMA Desktop application of the version 5.2.2 or 5.2.3connects to a Polycom RMX meeting room, you cannot receive peoplevideo till 10 seconds later.Provisioningand Call ControlCMAD-10129When you log in to the Polycom CMA Desktop application, the defaultcalling type is always set as H.323, even when H.323 calling is disabledin Site Provisioning in the Polycom RealPresence Resource Manager.VideoCMAD-9799When you are in a call with a Polycom HDX system, and your far endselects a different camera source, your local Picture-in-Picture (PIP)disappears.Corrected Issues in Version 5.2.3The following table lists corrected issues in version 5.2.3.Polycom, Inc.9

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsFeatureIssue IDDescriptionCallingCMAD-7751In the previous version, when you added a contact from the RecentCalls list, the system did not correctly add Annex O dialinginformation (alias@domain.com). This problem has been fixed.GeneralCMAD-5970Previously, when you upgraded from version 5.1 to the 5.2.2 softwareversion, the 720p people video transmit frame rate decreased from amaximum of 25fps to a maximum of 10fps. This problem has beenresolved.Interoperability:Codian MCUCMAD-7745When the Polycom CMA Desktop system called into a Codian MCUusing a Codian IP gateway, CMA Desktop connected as audio only.This problem has been fixed.User InterfaceCMAD-7746In the previous version, some user interface text was missing whenyou install Polycom CMA Desktop on an operating system other thanEnglish, German, Korean, French, Simplified Chinese, TraditionalChinese, Japanese, Russian, or Spanish. For example, this problemoccurred on systems running the Portuguese operating system. Thisproblem has been resolved.Corrected Issues in Version 5.2.2The following table lists the corrected issues in version 5.2.2.FeatureJira IDDescriptionInteroperabilityCMAD-4603Codian MCU 4505 did not recognize DTMF tones from Polycom CMADesktop in SIP calls. This issue has been fixed.Call ControlCMAD-4542You could not place a H.323 call between Polycom CMA Desktop andViewStation. This issue has been fixed.VideoCMAD-4541Polycom CMA Desktop did not transmit video to FX system in aH.323 call. This issue has been corrected.Corrected Issues in Version 5.2.0The following table lists the corrected issues in version 5.2.0.10Polycom, Inc.

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsFeatureIssue IDDescriptionAudioCMAD-1162A problem has been resolved that caused two CMA Desktop usershear high pitch yCMAD-2550VIDESC-7173Signing In 8DirectoryCMAD-2696VIDESC-6261A problem has been resolved that caused Polycom CMA Desktop getprogram runtime error when hanging up a video call.Previously, if Polycom CMA Desktop was installed on 32-bit Window7 operating system, you could not browse the directory. This issuehas been corrected.Previously, if Citrix Xen Desktop was installed on the same computeras Polycom CMA Desktop, the CMA Desktop locked up when a userlogged out and logged in again. This issue has been corrected.A problem has been resolved that caused DTMF tones not berecognized when Polycom CMA Desktop connected to a PolycomRMX bridge at 64 kbps using G.711u audio codec. This issue hasbeen fixed.Previously, Polycom CMA Desktop could not register with directoryserver through the VBP-ST access proxy. This issue has beencorrected.Signing In ility:CMAD-2697RMX2000VIDEO-82320Call ControlCMAD-2445A problem has been resolved that prevented the system fromregistering with a Broadsoft SIP server when selecting UDP as thetransport protocol.Call ControlCMAD-2379In previous versions, after you placed a call to an invalid SIP URL inContacts list, the IP address of your laptop changes to 0.0.0.0automatically. This issue has been corrected.Call ControlCMAD-2366In previous versions, using Display Name@FQDN to place a callfrom CMA Desktop to another fails when both are registered with aSIP server.VIDESC-5858VIDEO-83827Previously, Polycom CMA Desktop did not automatically log backafter the computer woke up from sleep mode. This issue has beencorrected.A problem has been resolved that caused the system to ignore thechange of provision value of Maximum Time in Call.A problem has been resolved that caused the system fail to sendcontent to the far site when video format changed.This issue has been corrected.Call ControlPolycom, Inc.CMAD-2133In previous versions, when you placed a call from CMA Desktopusing the annex O dialing string, CMA Desktop could not receivecontent form the far end. This issue has been corrected.11

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsFeatureIssue IDDescriptionCall ControlCMAD-3342Previously, the alternate gatekeeper on Polycom CMA was notsupported. This issue has been 2102Tandberg E20In previous versions, the CMA Desktop could not recover the videoafter you repeatedly held and resumed the SIP call on Tandberg E20.This issue has been corrected.Interoperability:CMAD-2272Codian MCUIn previous versions, the call window resized when the videoresolution of the call changed in a conference held on Codian MCU.This issue has been corrected.Corrected Issues in Version 5.1.0The following table lists corrected issues in version 5.1.0.FeatureIssue IDFound inReleaseAudioVIDEO-676104.0In previous versions, when you muted your microphone during a call,the Preferences Audio Test Audio Devices page does notindicate that an audio device is available for testing. This problem hasbeen fixed.AudioVIDEO-666924.0Answering and ending calls using the control buttons on PolycomCommunicator is now supported.CamerasVIDEO-819715.0.0A problem was resolved that caused the system to show blue video inthe video preview window if virtual camera drivers are installed onyour system and you configure Polycom CMA Desktop to choose acamera automatically (Preferences Video).Contacts ListVIDEO-679844.0A problem has been resolved that under certain circumstances couldprevent users from initiating chat sessions with users before theyaccepted invitations to be on the Contacts list.Contacts ListVIDEO-687414.0In previous versions, if you place a call to a user from the directoryand then invite the user to your Contacts list during the call, you canopen the chat window, but you can't send an instant message to theuser until the call ends. This problem has been resolved.ContentVIDEO-820065.0.0A problem has been resolved that prevented Polycom CMA Desktopfrom sending and receiving H.264 content in calls with systemscapable of premium video when the call is hosted by the PolycomRMX.ContentVIDEO-821385.0.0On a Windows Vista or Windows 7 system configured to disable theWindows Aero theme when sending content, the Windows Aerotheme is restored correctly when the far end disconnects the callwithout stopping content.12DescriptionPolycom, Inc.

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsFeatureIssue IDFound inReleaseInstallationVIDEO-820875.0.0A problem has been resolved that caused an error on a WindowsVista or Windows 7 system when you attempt to use Internet Explorerto download Polycom CMA Desktop from the Polycom CMA system.Interoperability: PolycomRMX 2000 VIDEO-823505.0.0In previous versions, when participating in a call with a Polycom RMXvirtual meeting room that has a conference profile set to a Line Rate1024 or higher, Video Quality set for Motion, and Windows Layoutsetting greater than one, Polycom CMA Desktop may not be able tosend content to other participants. This problem has been resolved.Signing In andOutVIDEO-817874.1.2A problem was resolved that removed both the user name andpassword from the sign in fields when you disabled the Remembermy password setting.User InterfaceVIDEO-740914.1.1Previously, if you started a video call from the chat window and thenchanged the dock location of the chat window, Polycom CMADesktop might crash. This problem has been resolved.DescriptionCorrected Issues in Version 5.0.0The following table lists corrected issues in version 5.0.0.FeatureIssue IDFound inReleaseCallingVIDEO-711794.0.1In previous versions, installing another internet calling application(such as Skype) may cause the other application to start when youclick a callto link. This problem has been resolved.CallingVIDEO-749314.0.1Calls to systems that do not support video calls now correctlyconnect at 64 kbps.GeneralVIDEO-771384.1.2Polycom CMA Desktop now reliably sends its RTCP reports at 5second intervals.Interoperability:PolycomMGC VIDEO-820564.1.2A problem has been resolved that prevented you from using thePolycom CMA Desktop tone pad to enter a password for an MGCcall.Polycom, Inc.Description13

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsFeatureIssue IDFound inReleaseInteroperability:PolycomPVX VIDEO-673464.0In previous versions, if you ran Polycom PVX and Polycom CMADesktop together on a system that uses the NVIDIA graphics driverversion 7.14.10.9686, the Polycom CMA Desktop system crashed.This problem has been fixed.Interoperability:Polycom RMX2000 VIDEO-690504.0In previous versions, when a conference hosted by a Polycom RMXplatform added a Polycom CMA Desktop system, the Polycom CMADesktop system’s call log did not show the correct E.164 number forthe RMX platform. This problem has been fixed.Signing In andOutVIDEO-685354.0If you sign out of Polycom CMA Desktop and then close theapplication before signout is complete, you no longer haveproblems restarting Polycom CMA Desktop.DescriptionCorrected Issues in Version 4.1.2The following table lists corrected issues in version 4.1.2.FeatureIssue IDFound inReleaseAudioVIDESC-55024.0DescriptionIn previous versions, using the Logitech Quick Cam Pro 9000microphone resulted in bad audio. This problem has been fixed.Feature LimitationsThe following table lists the known feature limitations for this software version.If a workaround is available, it is noted in the table.FeatureIssue IDFoundinReleaseCall ControlCMAD-3359Call ControlCMAD-335314DescriptionWorkaround5.2.0When Polycom RMX 4000invites CMA Desktop into a SIPcall, the call keeps ringing afterCMA Desktop answered.Let RMX place a H.323 callwhen it invites CMA Desktop tothe conference.5.2.0When Polycom HDX places aSIP call to CMA Desktop at acall rate higher than 1024 kbps,CMA Desktop cannot send orreceive content.NonePolycom, Inc.

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsFeatureIssue IDFoundinReleaseCall ControlCMAD-3345Call ControlDescriptionWorkaround5.2.0After the call is connected, if thedirect mode gatekeeper onPolycom CMA server isdisabled, the call disconnects.NoneCMAD-33315.2.0"disengageRequest" is sent toalternate gatekeeper when the"need to register" on CMA isdisabled.Enable “need to register” onPolycom CMA alternategatekeeper setting.Call ControlCMAD-38915.2.0CMA Desktop installed on anetbook with Atom CPU onlysupports audio-only calls.NoneCall ControlCMAD-41915.2.0Content is disabled in aRMX4000 conference inBroadsoft SIP call.On RMX4000, do followingconfig to support BroadWorkscontent:1. Set sys flag on RMXENABLE SIP PPC FOR ALLUSER AGENT with val YES2. SetCFG KEY ENABLE FLOW CONTROL REINVITE to NOCall ControlCMAD-45085.2.0If Polycom CMA Desktopregisters with a Polycom CMAserver as a backup gatekeeper,you cannot place a call on CMADesktop by inputting E.164 orH.323 alias.Input the IP address to make acall.Call ControlCMAD-45175.2.0The call disconnects if the directmode of Polycom DMAGatekeeper is down.Register with a Gatekeeper andplace the call again.Call ControlCMAD-45435.2.0Memory leak occurs afterhundreds of calls on PolycomCMA Desktop.Close Polycom CMA Desktopand start it again.Call ControlCMAD-45455.2.0If you place a call by dialing anAvaya Call Manager numbermanaged by Polycom DMAversion 4.0, the call isaudio-only.NoneCall ControlCMAD-45425.2.0You cannot place a H.323 callbetween Polycom CMADesktop and ViewStation.NonePolycom, Inc.15

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsFeatureIssue Workaround5.2.2If the CMA Desktop system isregistered to a provisioningserver that has H.323 and SIPcalling disabled, placing a callcauses the CMA Desktopsystem to crash.Register to a provisioningserver that has H.323 or SIPcalling enabled, and try the callagain.DOC-2505.1When you use the Directory toplace call to a Polycom OTXtelepresence room, you areprompted to choose which ofthe HDX systems associatedwith the telepresence room tocall. If you choose a systemother than the first system, thecall has no audio.Try the call again, and choosethe first system associated withthe telepresence room.CallingCMAD-79575.2.0Annex O (alias@domain.com)addresses that were added tothe Recent Calls list or Call Login a previous software versioncannot be added to theContacts list correctly.Manually dial the Annex Oaddress, and then add theContact from your Recent Callslist.CameraCMAD-43995.2.0Sometimes there is no localvideo preview on the mainwindow after the system wakesup.Click the “Hide my previewwindow” button twice.CMAProvisioningCMAD-32665.2.0You cannot sign in CMADesktop with non-Englishcharacters accounts.Create accounts with Englishcharacters only.CMAProvisioningCMAD-28855.2.0Sometimes CMA Desktopkeeps registering to the LDAPserver.Exit and restart CMA DesktopCMAManagementCMAD-41865.2.0The CMA Desktop returns errormessage with wrong user nameand password if the account isdisabled or locked.Go to CMA server and enableor unlock the account.CMAManagementCMAD-25425.2.0If CMA Desktop is installed onWindow 7 operating system, itmay has problems withautomatically discovering aCMA server.None16Polycom, Inc.

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsFeatureIssue Workaround5.2.0When the power scheme is"Energe Star" without externalpower source, sometimes thecontent sent by CMA Desktopchanges between normal andnull automatically.Connect the external powersource in a call.CMAD-41915.2.0Content is disabled if CMADesktop dials in a conferenceon RMX 4000 through SIP call.NoneContentCMAD-45275.2.0In a SIP conference withPolycom RMX 1000, PolycomCMA Desktop receives contentfrom the video channel.NoneContentCMAD-45285.2.0In a SIP call from Lyncregistered Polycom HDXsystem to Polycom CMADesktop, CMA Desktop cannotsend content.NoneDirectoryCMAD-45145.2.0If Active Directory is used as aLDAP server, when PolycomCMA Desktop imports a contactfrom the LDAP server, the IPfield might be filled with otherinformation, such as E.164.NoneGatekeeperCMAD-77345.2.3The Polycom CMA Desktopsystem does not show anotification if gatekeeperregistration fails due to aninvalid gatekeeper hostname.NoneGeneralCMAD-82475.2.3Occasionally, entries areduplicated in the Contacts list.Delete one of the duplicates toremove all duplicates of anentry.InstallationCMAD-42165.2.0Getting .net installation errorwhen upgrading from CMADesktop 5.1.1 to CMA Desktop5.2.0.Run the installation.exe filedirectly.InstallationCMAD-43235.2.0CMA Desktop cannot startnormally on HanWangTouchPad BA10E.NonePolycom, Inc.17

Release Notes Polycom Converged Management Application (CMA ) Desktop for WindowsFeatureIssue IDFoundinReleaseInstallationCMAD-4269Insta

Polycom, Inc. 3 To upgrade Polycom CMA Desktop for Windows from a previous version: 1 Make a note of your current Polycom CMA Desktop for Windows settings and information about your contacts. 2 Double-click the .exe file for Polycom CMA Desktop for Windows version 5.2.6 to start the installation, and follow the prompts on the screen.

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