Polycom UC Software 5.2.4 Rev D
Polycom UC Software Release NotesRELEASE NOTESVersion 5.2.0UC Software 5.2.4 Rev D May 2016 3725-11530-524BPolycom UC Software 5.2.4 Rev DApplies to the Polycom VVX 300/310, VVX 400/410, VVX500, VVX 600, VVX 1500 Business Media Phones, andPolycom SoundStructure VoIP InterfacePolycom, Inc.1
ContentsGeneral . 4Important Upgrade Notes and Considerations in UC Software 5.2.4 Rev D . 4Understand Phone Features and Licenses . 4Download the Distribution Files . 5Release History . 9What’s New in Release 5.2.4? . 10New or Enhanced Features .10Resolved Issues in 5.2.4 .10Resolved Issues in 5.2.3 .12Configuration File Enhancements .14Known Issues and Suggested Workarounds . 15Updates to Previous Software Releases . 40Updates to UC Software 5.2.3 .40New or Enhanced Features .40Configuration File Enhancements .40Updates to UC Software 5.2.2 .41New or Enhanced Features .41Configuration File Enhancements .42Updates to UC Software 5.2.1 .43New or Enhanced Features .44Configuration File Enhancements .44Updates to UC Software 5.2.0 .44New or Enhanced Features .45Configuration File Enhancements .46Updates to UC Software 5.1.0 .48New or Enhanced Features .48Configuration File Enhancements .49Updates to UC Software 5.0.1 .50New or Enhanced Features .51Configuration File Enhancements .53Updates to UC Software 5.0.0 .54New or Enhanced Features .55Configuration File Enhancements .55Polycom, Inc.2
Get Help . 59The Polycom Community .59Copyright and Trademark Information . 60Polycom, Inc.3
GeneralPolycom Unified Communications (UC) Software 5.2.4 Rev D is a general release for all open SIPplatforms in addition to Microsoft Lync Server 2010 and Microsoft Lync Server 2013.Polycom UC Software 5.2.4 Rev D supports the following Polycom endpoints: VVX 300/310 business media phones VVX 400/410 business media phones VVX 500 business media phones VVX 600 business media phones VVX 1500 business media phones SoundStructure VoIP InterfacePolycom UC Software 5.2.4 Rev D offers support for the following VVX accessories: VVX Camera VVX Expansion ModuleThese release notes provide important information on software updates, phone features and featurelicenses, and known issues. These release notes also refer to previous UC Software versions to assistadministrators who are updating to a UC Software 5.2.4 Rev D release from an earlier software release.Important Upgrade Notes and Considerations inUC Software 5.2.4 Rev DImportant UpdateImpacted: All Polycom SPIP, SSIP and VVX Business Media Phones.Details: This release includes a critical fix (VOIP-116689) that corrects a problem with Polycom phonesmanufactured with Serial Number or MAC address in the range 64167F as opposed to 0004F2. Without this fix,customers using Polycom phones with the new serial number range will see impaired performance.Recommendation: Polycom recommends that this release be used for all phones going forward. Phones witholder Serial Numbers or MAC addresses will continue to work correctly with this build with no impact.Understand Phone Features and LicensesThe features and licenses required to operate phone features vary by phone model. Use this section tofind out which phone features and licenses you require for your phone model.Use the following table to view features available for each phone and whether a feature license isrequired. In the following table, No indicates that a phone does not support a feature, Yes indicates that aPolycom, Inc.4
Polycom UC Software Release NotesVersion 5.2.4 Rev Dphone supports a feature and no license is required, and Yes* indicates that the phone requires a featurelicense to support a feature.VVX Series and SoundStructure VoIP Interface Features and LicensesFeatureVVX 300/310VVX 400/410VVX 500VVX 600VVX 1500SoundStructureVOIP InterfaceVQMonYes*Yes*Yes(Audio only)Yes(Audio only)Yes(Audio only)NoServer BasedCall RecordingYesYesYesYesYesNoUSB NoEnhancedFeature KeysYesYesYesYesYesNoCustomizableUI YesYesNoEnhanced BLFYesYesYesYesYesNoH.323 VideoNoNoYesYesYesNo*You must purchase a feature license from Polycom.Download the Distribution FilesYou can choose the combined UC Software package or the split UC Software package, both in ZIP fileformat. The combined version contains all files for all phone models. The split software package issmaller, downloads more quickly, and contains sip.ld files for each phone model, enabling you to chooseprovisioning software for your phone model and maintain software versions for each model in the sameroot directory.For general use, Polycom recommends using the split resource file that corresponds to the phone modelsfor your deployment. To match the correct UC software resource file to your phone model, see the tableCombined ZIP and Split ZIP Files. If you are provisioning your phones centrally using configuration files,download the corresponding resource file and extract the configuration files to the provisioning server,maintaining the folder hierarchy in the ZIP file. The current build ID for the sip.ld and resource files is UCSoftware 5.2.4.0155.Polycom, Inc.5
Polycom UC Software Release NotesVersion 5.2.4 Rev DThe following table lists the distributed files included in the combined ZIP file or split ZIP file.Combined ZIP and Split ZIP FilesDistributed FilesFile Purpose and ApplicationCombined ZIPSplit ZIP3111-46135-002.sip.ldSIP application executable for VVX 300x 3111-46161-001.sip.ldSIP application executable for VVX 310x 3111-46157-002.sip.ldSIP application executable for VVX 400x 3111-46162-001.sip.ldSIP application executable for VVX 410x 3111-44500-001.sip.ldSIP application executable for VVX 500x 3111-44600-001.sip.ldSIP application executable for VVX 600x 2345-17960-001.sip.ldSIP application executable for VVX 1500x 3111-33215-001.sip.ldSIP application executable for SoundStructureVOIP Interfacex sip.ldConcatenated SIP application executable for allVVX phones xsip.verText file detailing build-identification(s) for therelease 000000000000.cfgMaster configuration template file 000000000000-directory .xmlLocal contact directory template file. To apply foreach phone, replace the (zeroes) with the MACaddress of the phone and remove the (tilde)from the file name applications.cfgConfiguration parameters for microbrowser andbrowser applications features.cfgConfiguration parameters for telephony features firewall-nat.cfgContains configuration parameters for telephonyfeatures H323.cfgConfiguration parameters for the H.323 signalingprotocol lync.cfgContains Lync specific configuration parameters Polycom-hold.wavPlays when call placed on hold pstn.cfgContains parameters for PSTN use reg-advanced.cfgContains configuration parameters for the lineand call registration and advanced phone featuresettings Polycom, Inc.6
Polycom UC Software Release NotesVersion 5.2.4 Rev DDistributed FilesFile Purpose and ApplicationCombined ZIPSplit ZIPreg-basic.cfgConfiguration parameters for line and callregistration and basic phone settings region.cfgConfiguration parameters for regional andlocalization settings such as time and date andlanguage sip-basic.cfgConfiguration parameters for the VoIP server andsoftswitch registration sip-interop.cfgConfiguration parameters for the VoIP server,softswitch registration, and interoperabilityconfiguration site.cfgConfiguration parameters that are set for eachsite video.cfgConfiguration parameters for video connectivity video-integration.cfgConfiguration parameters for Polycom HDXsystem integration VVX-dictionary.xmlIncludes native support for the followinglanguages: Chinese, Traditional Chinese, Simplified Danish, Denmark Dutch, Netherlands English, Canada English, United Kingdom English, United States French, France German, Germany Italian, Italy Japanese, Japan Korean, Korea Norwegian, Norway Polish, Poland Portuguese, Brazil Russian, Russia Slovenian, Slovenia Spanish, Spain Swedish, Sweden Arabic, UAEWelcome.wavStartup welcome sound effect LoudRing.wavSample loud ringer sound effect Polycom, Inc.7
Polycom UC Software Release NotesVersion 5.2.4 Rev DDistributed FilesFile Purpose and ApplicationWarble.wavSample ringer sound effectPolycom, Inc.Combined ZIPSplit ZIP 8
Release HistoryThis following table shows the release history of Polycom Unified Communications (UC) Software.Release HistoryReleaseRelease DateDescription5.2.4 Rev DMay 2016This release has important field fixes.5.2.4September 2015This release has important field fixes.5.2.3May 2015This release has important field fixes.5.2.2March 2015This release has important field fixes. Minor feature improvements, anadded Open Source Software license, and other resolved issues.5.2.0September 2014Major release focused on improved GENBAND interoperability andresolution of critical customer issues, particularly around BLF and UIperformance.5.1.1Revision BJuly 2014Resolved the bandwidth hold issues on VVX 300 phones andSoundStructure VoIP Interface when using Lync 2013 with CAC.5.1.1July 2014Added full support of Lync contact card, forwarding delegated calls tothe boss’s voicemail, visual indication of security classification,centralized call recording controls for BroadSoft server, and enabling ordisabling the security vulnerable ports.5.0.1October 2013Added Arabic language support, BToE auto-pairing, and quick searchsupport for the BroadSoft UC-One local contacts.5.0.0September 2013Added support for Lync Call Park, Better Together over Ethernet(BToE) and Address Book Services (ABS).Polycom, Inc.9
What’s New in Release 5.2.4?Polycom UC Software 5.2.4 is a general release for all open SIP platforms, Microsoft Lync 2010 andMicrosoft Lync 2013. Note that if you are using Polycom UC Software 5.2.2 with Microsoft Lync Server,you cannot register multiple lines on one phone.For information on feature information available with UC software 5.x.x, see the section Updates toPrevious Software Releases.Note: Using Polycom phones with Lync Server You can register only one line when Lync is set as the base profile on the phone. Better Together over Ethernet is disabled by default on VVX business media phones with UCsoftware 5.1.0 or later. VQMon is currently unavailable for Lync deployments. The Web Configuration Utility is disabled by default when the base profile is set to Lync withadded support for HTTP and HTTPS. Video calls are currently not supported between Polycom phones and the Lync 2013 client.New or Enhanced FeaturesThere are no new or enhanced features for this release.Resolved Issues in 5.2.4The following issues have been resolved for the UC Software 5.2.4 release.UC Software 5.2.4 Resolved IssuesCategoryDescriptionIssue No.Busy Lamp FieldThe phone now correctly picks up Busy Lamp Field (BLF)calls when the parameter CallsPerLineKey is set to 1.VOIP-102007Busy Lamp FieldA problem was resolved that hides an incoming call and doesnot play call waiting tone while there is an existing BLF pickup call.VOIP-101730CallingA problem was resolved that when a VVX3310 phone shareda call with two other phones, the third call caused the systemto crash.VOIP-106337CallingIn a Bridged Line Appearance (BLA) scenario, phone nowsuccessfully resumes remote call.VOIP-105975Polycom, Inc.Found inRelease10
Polycom UC Software Release NotesCategoryDescriptionIssue No.CallingEven if the Emergency server is not configured, 911 calls willbe treated as emergency call (i.e. normal call with PAIheader) and the registrar server will be used as emergencyserver.VOIP-104132CallingNew parameter (call.shared.remoteActiveHoldAsActive) wasadded to allow user to specify whether remote hold andremote active calls should be treated as active call or not.VOIP-101830CallingThe phone now sucessfully holds and resumes a call from avideo-enabled endpoint through a PSTN gateway to a nonvideo endpoint through a PSTN gateway.VOIP-101739CallingPhone now displays incoming call alert without any issue ifcall forwarding is disabled and indefinite ringing setting isenabled.VOIP-101723CallingA problem with using a shared appearance on multiplephones has been resolved, and a remote hold call on onephone can be now be resumed by the other shared users.VOIP-100631ExpansionModulesMultiple issues regarding expansion modules have beenaddressed optimizing several performance related issuesVOIP-99624ExpansionModulesStability and performance have been improved for VVXExpansion Modules.VOIP-102074GeneralA problem was resolved that caused a mismatch between filesystem versions due to a flash corruption so that the phonenow starts successfully without displaying the Fix soft key.VOIP-102347GeneralThe phone now correctly handles the Group Pagingsubscription options.VOIP-102076A problem with handling the MWI NOTIFY message withsame message count has been resolved.VOIP-101541GeneralA problem was resolved that caused the phone to display thecaller ID for an incoming call incorrectly.VOIP-101382GeneralA problem was resolved which caused phone to reboot whenconfigured with VLAN IP.VOIP-101216GeneralA problem was resolved that caused the phone to handlesession expirations incorrectly.VOIP-100628GeneralPhone upgrades to the server without any issue when tryingto upgrade using HTTPS server.VOIP-100420GENBANDinteroperabilityIn a GENBAND environment, the phone now displays thecorrect caller ID after resuming a held MADN call.VOIP-101186GeneralPolycom, Inc.Found inReleaseVersion 5.2.4 Rev D4.0.811
Polycom UC Software Release NotesCategoryFound inReleaseVersion 5.2.4 Rev DDescriptionIssue No.InteroperabilityLyncThe phone now successfully registers the user to the Lync2013 server without user intervention after upgrading from aSurvivable Branch Appliance or Server.VOIP-103879InteroperabilityLyncA problem was resolved that caused issues whenestablishing a call with an Avaya IP phone in a Lync 2013environment.VOIP-100180InteroperabilityLyncThe voIpProt.SIP.useInactiveHold parameter has been addedto enable the phone to send the a inactive message whenput on hold. This parameter applies only to Lync gatewaycalls.VOIP-99719SecurityResolved important security vulnerabilities.VOIP-105011Resolved Issues in 5.2.3The following issues were resolved for the UC Software 5.2.3 release.UC Software 5.2.3 Resolved IssuesCategoryFound inReleaseDescriptionIssue No.Audio5.2.0The new parameter voice.rxPacketFilter allows you to enablea high pass audio filter for RX audio when a narrow bandcodec is active.VOIP-99312BToE5.2.0BToE now stays connected after placing an outbound call toa PSTN number established through the Clarity Connectsystem.VOIP-99269Calling4.1.7A problem was resolved that prevented the phone fromanswering an call that was transferred from another user aftermultiple holds and resumes.VOIP-99240Calling5.1.2The phone now gracefully accepts DNSnaptr while user istrying to place an incoming PSTN call on Hold.VOIP-99239Calling5.2.2The VVX phone now is in compliance with RFC 3261 forsending intercom alert information header.VOIP-98884Calling5.2.0Parameters have been added to allow receiving PTT calls ona specified channel or on a specified group. Theseparameters are ptt.channel.x.allowReceive ling5.1.2A problem was resolved that occurred with calls fromVVX3XX and VVX4XX phones to a Lync user who hasSimultaneous Ring set to a PSTN number.VOIP-98161Polycom, Inc.12
Polycom UC Software Release NotesVersion 5.2.4 Rev DCategoryFound inReleaseDescriptionIssue No.Calling5.2.0Pressing the answer softkey now answers incoming calls ona Bluetooth headset when the headset is active.VOIP-97600Calling5.2.2Misconfiguring the dialplan no longer causes stability issueson the Lync server.VOIP-99850Calling4.1.6When URL dialing is disabled, the phone no longer allows theuser to enter a URI in the call forward menu.VOIP-99515Expansion Module5.2.0Basic calls and transfer scenarios have been improved forphones connected with Expansion Modules.VOIP-98903InteroperabilityBroadsoft5.2.0A problem was resolved that caused intermittent issues onVVX phones when using the GuestIn for Broadworks Hotelinghost.VOIP-99573Network5.2.0The phone now sends "BYE" to the same route value bywhich it got in 200 OK of INVITE.VOIP-98476Profiles5.1.3When phones are registered with Lync, calls no longer failwhen the media port range is set to 65300 or higher. Theformula to determine the TURN port has been updated to fixthis problem.VOIP-99679Software Update5.2.2Software on the VVX phone is now upgraded correctly afteran Updater upgrade when you connect the phone using themanual/DHCP option 128 VLAN setting.VOIP-100191Software Update5.2.0A problem was resolved that prevented upgrading the phone
Polycom UC Software Release Notes Version 5.2.0 Polycom, Inc. 1 . RELEASE NOTES . Polycom UC Software 5.2.4 Rev D . Applies to the Polycom VVX 300/310, VVX 400/410, VVX 500, VVX 600, VVX 1500 Business Media Phones, and
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Polycom UC Software supports the following devices with Skype for Business: Polycom VVX 201 business media phones Polycom VVX 300, 301, 310, 311 business media phones Polycom VVX 400, 401, 410, 411 business media phones Polycom VVX 500 and 501 business media phones Polycom VVX 600 and 601 business media phones
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Polycom, Inc. iii About This Guide The Administrator's Guide for Polycom HDX Systems is for administrators who need to configure, customize, manage, and troubleshoot Polycom HDX systems. The guide covers the Polycom HDX 9000 series, Polycom HDX
