E Komo Mai - Hawaii Tourism Authority

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Brand Marketing

Organization Chart of the Marketing Team Pattie V. Herman Vice President, Marketing & Product Development 973-2271 Ariana Kwan Administrative Assistant 973-2254 Chris Sadayasu Market Manager: Oceania, Sports, Cruise, MCI 973-2274 Jadie Goo Market Manager: China, Taiwan, Hong Kong, Southeast Asia 973-2252 Minami Aoki Market Manager: Japan, Korea 973-2262 Laci Goshi Market Manager: USA, Canada, Europe 973-2268 Anda Garel Administrative Assistant 973-2279 HAWAI’I TOURISM AUTHORITY 2

2020 Contractors USA Hawai‘i Visitors and Convention Bureau John Monahan, President & CEO Island of Hawai‘i Visitors Bureau Kaua‘i Visitors Bureau Maui Visitors & Convention Bureau O‘ahu Visitors Bureau Ross Birch, Executive Director Sue Kanoho, Executive Director Sherry Duong, Executive Director Noelani Schilling-Wheeler, Executive Director HAWAI’I TOURISM AUTHORITY 3

2020 Contractors Japan a. Link Eric Takahata China ITRAVLOCAL Limited Dennis Suo Taiwan Brandstory Asia Reene Ho-Phang Europe Hills Balfour Niamh Walsh Canada VoX International Susan Webb Oceania The Walshe Group Giselle Radulovic (Australia) Darragh Walshe (New Zealand) Southeast Asia AVIAREPS Malaysia South Korea AVIAREPS Marketing Garden Kelvin Ong Irene Lee HAWAI’I TOURISM AUTHORITY 4

Organization Chart with Contractors Pattie V. Herman Chris Sadayasu Sports The Walshe Group-Oceania Jadie Goo ITRAVLOCAL Limited-China Brandstory Asia- Access Cruise Cruise Taiwan HVCB – MCI Global AVIAREPS MalaysiaSoutheast Asia Minami Aoki Laci Goshi a. Link HVCB US Japan Leisure AVIAREPS Marketing Garden-Korea Hills Balfour Europe VoX Intl Canada HAWAI’I TOURISM AUTHORITY 5

Hawai‘i Tourism Authority OUR MISSION To strategically manage Hawai‘i tourism in a sustainable manner consistent with economic goals, cultural values, preservation of natural resources, community desires and visitor industry needs. OUR VISION By 2025, tourism in Hawai‘i will: Ho‘oulu (Grow) the uniqueness and integrity of the Native Hawaiian culture and community Provide a unique, memorable, and enriching visitor experience Generate clear community benefits and responsibly manage tourism-related impacts and issues Support a vital and sustainable economy HAWAI’I TOURISM AUTHORITY 6

Brand Positioning World class beaches Best weather on the planet Breathtaking natural beauty Unique Hawaiian culture Responsible tourism destination Tourism brings more benefits then problems HAWAI’I TOURISM AUTHORITY 7

HTA: Key Marketing Objectives Drive destination brand awareness Reinforce the attributes of each of the Hawaiian Islands Competitive analysis to target present and next generation travel Drive high-value visitation. Focus marketing on market segments that have higher trip expenditures Collaborate with industry partners to optimize results and leverage resources Maintain the cultural integrity i. Hawaiian Language ii. Customs, music, dance, cultural, historic sites and imagery Increase awareness and understanding of the diversity of Hawaii's people, place and culture to consumer and travel trade HAWAI’I TOURISM AUTHORITY 8

HTA: Key Marketing Objectives Maintain high value air service to Hawai‘i Stimulate high value market share against competing destinations Focus marketing and enhance tour product development to build a desire to visit during shoulder seasons Maintain a balance between travel trade and consumer promotions backed up research regarding consumer destination travel shopping and buying trends Promote Hawai‘i as an MCI destination with special focus on the State-owned Hawai‘i Convention Center and city-wide convention growth Ensure that initiatives are metric driven HAWAI’I TOURISM AUTHORITY 9

Responsible Tourism An active awareness about the effects that travel can have on places, both positive and negative The Four Pillars Hawaiian Culture Aloha Festival, Century RIDE, Dukes Oceanfest, Great Aloha Run, Hapalua Half Marathon, Honolulu Marathon, Hawai‘i Food & Wine Festival, Hawai‘i International Film Festival, Kaua‘i Marathon, Maui Marathon, King Kamehameha Celebration, Merrie Monarch Festival, Mission Houses and the list goes on Natural Resources Climate: Vegetation, Ground Water Supply, Surrounding Ocean Brand Marketing Locations: All Beaches, ‘Īao Needle, Hawai‘i Volcano National Park, Haleakalā, Waimea Canyon, ‘Akaka Falls and the list goes on Community HAWAI’I TOURISM AUTHORITY 10

Elimination of Single Use Plastic is not a Choice By law end single use plastic by 2020 2021 we will proudly announce that Hawai‘i no longer has single use plastic Will work with organizations following this change and market them as success stories HAWAI’I TOURISM AUTHORITY 11

Key Performance Indicators (KPI) Residents satisfaction Visitor satisfaction Average daily spend Total visitors spend HAWAI’I TOURISM AUTHORITY 12

2019 Per Person Per Day Spending (PPPD) Visitor Expenditures Total Arrivals USA 188.70 11.67 Billion 6,879,214 Japan 239.80 2.19 Billion 1,545,806 109.03706 Canada 165.30 1.07 Billion 535,267 1.3269667 China 324.90 244.3 Million 93,703 6.9090789 Europe 153.20 274.1 Million 138,550 0.8933635 Oceania 259.00 883.4 Million 362,360 1.439190343 Currency to USD HAWAI’I TOURISM AUTHORITY 13

HAWAII TOURISM AUTHORITY 14

Visitors Bureau Sue Kanoho, Executive Director Kaua'i Visitors Bureau Sherry Duong, Executive Director Maui Visitors & Convention Bureau Noelani Schilling-Wheeler, Executive Director O'ahu Visitors Bureau HAWAI'I TOURISM AUTHORITY 3. 2020 Contractors Japan a. Link Eric Takahata

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