Palo Alto VPN Access For Mac How To - Northern Virginia Community College

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Palo Alto VPN Access for Mac How To Internal (NVCC Only) Updated: 03/12/2020 Version 1.0

Internal (NVCC Only) Table of Contents 1 2 3 4 5 6 Introduction . 1 Palo Alto VPN Access for Mac . 1 Troubleshoot Connection Issues . 9 IT Help Desk Support . 10 Version History . 11 Approval History . 11 List of Figures Figure 1: GlobalProtect Portal . 1 Figure 2: Download Apple Mac Version of GlobalProtect Software . 2 Figure 3: Click Icon. 2 Figure 4: Introduction Screen . 3 Figure 5: Destination Select Screen . 3 Figure 6: Installation Type Screen (a) . 4 Figure 7: Installation Type Screen (b) . 4 Figure 8: Enter Apple Mac Device Password . 5 Figure 9: Open Security Preferences . 5 Figure 10: Security & Privacy Screen . 6 Figure 11: Summary Screen. 6 Figure 12: Click Icon . 7 Figure 13: GlobalProtect Connection . 7 Figure 14: GlobalProtect Sign In . 7 Figure 15: Secure Connection Message . 8 Figure 16: Disconnect GlobalProtect . 8 Figure 17: Select System Preferences . 9 Figure 18: Click Icon . 9 Figure 19: Security & Privacy Screen . 10 Version 1.0 Palo Alto VPN Access for Mac How To Page i

Internal (NVCC Only) 1 Introduction This How To document details the steps for Palo Alto VPN access for Mac. 2 Palo Alto VPN Access for Mac Follow these steps for Palo Alto VPN access for Mac: 1. Log into your Mac with an administrative account. 2. Open a web browser (Safari, Chrome, or Firefox). 3. Enter vpn.nvcc.edu in the address bar. 4. Enter your NVCC LAN account user name and password. 5. Click the LOG IN button. Figure 1: GlobalProtect Portal Version 1.0 Palo Alto VPN Access for Mac How To Page 1

Internal (NVCC Only) 6. Download the Apple Mac version of the software. a. Select the Download Mac 32/64 bit GlobalProtect agent link to download the GlobalProtect.pkg file to your computer. Figure 2: Download Apple Mac Version of GlobalProtect Software 7. Click the icon to be directed to the Downloads folder. Figure 3: Click Icon 8. Double-click the GlobalProtect.pkg file located in your Downloads folder to launch the GlobalProtect Installer. Version 1.0 Palo Alto VPN Access for Mac How To Page 2

Internal (NVCC Only) 9. Click the Continue button in the Introduction screen. Figure 4: Introduction Screen 10. Click the Continue button in the Destination Select screen. Figure 5: Destination Select Screen Version 1.0 Palo Alto VPN Access for Mac How To Page 3

Internal (NVCC Only) 11. Click the Continue button in the first Installation Type screen. Figure 6: Installation Type Screen (a) 12. Click the Install button in the second Installation Type screen. Figure 7: Installation Type Screen (b) Version 1.0 Palo Alto VPN Access for Mac How To Page 4

Internal (NVCC Only) 13. Enter the password for your Apple Mac device. 14. Click the Install Software button. Figure 8: Enter Apple Mac Device Password 15. If prompted, click the Open Security Preferences button. Figure 9: Open Security Preferences Version 1.0 Palo Alto VPN Access for Mac How To Page 5

Internal (NVCC Only) 16. Click the Allow button in the Security & Privacy screen. Figure 10: Security & Privacy Screen 17. Click the Close button to close the GlobalProtect Installer and complete the installation. Figure 11: Summary Screen Version 1.0 Palo Alto VPN Access for Mac How To Page 6

Internal (NVCC Only) 18. Click the icon in the taskbar to open the GlobalProtect software. Figure 12: Click Icon 19. Enter vpn.nvcc.edu in the Portal Address field. 20. Click the Connect button. Figure 13: GlobalProtect Connection 21. Enter your NVCC LAN account user name and password. 22. Click the Sign In button. Figure 14: GlobalProtect Sign In Version 1.0 Palo Alto VPN Access for Mac How To Page 7

Internal (NVCC Only) A message displays stating you are securely connected. Figure 15: Secure Connection Message 23. Click the Disconnect button when the session is over to disconnect GlobalProtect. Figure 16: Disconnect GlobalProtect Version 1.0 Palo Alto VPN Access for Mac How To Page 8

Internal (NVCC Only) 3 Troubleshoot Connection Issues If you do not get the option to enter your user name and password and only see the Connecting from GlobalProtect dialog, follow these steps: 1. Select System Preferences from the Apple menu. Figure 17: Select System Preferences 2. Click the icon. Figure 18: Click Version 1.0 Icon Palo Alto VPN Access for Mac How To Page 9

Internal (NVCC Only) 3. Click the Allow button in the Security & Privacy screen. Figure 19: Security & Privacy Screen 4 IT Help Desk Support If you have any issues, please contact the IT Help Desk: Toll-Free: 855-259-1019 (Outside of Northern Virginia) Local Telephone Number: 703-426-4141 Email: ithelpdesk@nvcc.edu Version 1.0 Palo Alto VPN Access for Mac How To Page 10

Internal (NVCC Only) 5 Version History Version Revision Summary Author Date 1.0 M. Cho 03/12/2020 Initial Version 6 Approval History Reviewer Signature User ID User ID User ID Version 1.0 Palo Alto VPN Access for Mac How To Page 11

Version 1.0 Palo Alto VPN Access for Mac Page 2 How To Internal (NVCC Only) 6. Download the Apple Mac version of the software. a. Select the Download Mac 32/64 bit GlobalProtect agent link to download the GlobalProtect.pkg file to your computer. Figure 2: Download Apple Mac Version of GlobalProtect Software

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