2013 DAILY RATES - Refund Retriever

UPS Services   5 Choosing a Service Domestic UPS Services PAC KAGE Service Delivered By Destinations Other Information – Specific delivery commitment, including expected delivery time and day, provided at time of booking – All 50 states and Puerto Rico – Pickup and delivery available 24 hours a day, seven days a week, 365 days a year* – Full range of services, including surface, air, secure, hand-carry, white glove or chartered aircraft UPS Next Day Air Early A.M. – Delivery by 8:00 a.m. the next business day to major cities in the 48 contiguous states – Delivery by 8:30 a.m., 9:00 a.m. or 9:30 a.m. the next business day to most other U.S. cities, including Anchorage, Alaska – Additional locations guaranteed by 10:00 a.m. – 48 contiguous states and select locations in Alaska – Optional Saturday Pickup and Delivery** available (refer to page 72 for more information) UPS Next Day Air – Next business day by 10:30 a.m., 12:00 p.m. or end of day, depending on destination – All 50 states and Puerto Rico – Optional Saturday Pickup and Delivery** available (refer to page 72 for more information) UPS Next Day Air Saver – Next business day by 3:00 p.m. or 4:30 p.m. to commercial destinations where UPS Next Day Air delivery is committed by 10:30 a.m. or 12:00 p.m., respectively – Shipments to residential locations within the UPS Next Day Air Saver area are delivered by end of day – 48 contiguous states and select locations in Alaska – Optional Saturday Pickup available (refer to page 72 for more information) – Saturday Delivery is not available – Not available to destinations where UPS Next Day Air is committed by end of day SAME DAY UPS Express Critical 1 DAY S ome shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and delivery time commitments, visit ups.com or call 1-800-PICK-UPS . For UPS Express Critical, visit upsexpresscritical.com or call 1-800-714-8779 for more information. * Not available at locations of The UPS Store , UPS Alliance Locations (Office Depot and Staples ) or any UPS Authorized Shipping Outlet. ** For Saturday Delivery, each Express Envelope or package must bear a Saturday Delivery routing label. Saturday Delivery may vary based on location. Refer to ups.com for more information.

6 Domestic UPS Services PAC KAGE Service Delivered By Destinations Other Information UPS 2nd Day Air A.M. – Delivery by 10:30 a.m. or 12:00 p.m. on the second business day to metropolitan commercial destinations – 48 contiguous states where UPS Next Day Air delivery is committed by 10:30 a.m. or 12:00 p.m., respectively – Optional Saturday Pickup available (refer to page 72 for more information) – Saturday Delivery is not available – Not available to destinations where UPS Next Day Air delivery is committed by end of day – Not available to residential destinations UPS 2nd Day Air – End of second business day – All 50 states and Puerto Rico – Optional Saturday Pickup and Delivery* available (refer to page 72 for more information) – End of third business day – 48 contiguous states – Saturday Pickup and Delivery not available –D ay-definite delivery within one to five business days – All 50 states and Puerto Rico – Refer to UPS Ground Time in Transit maps on ups.com/maps to determine scheduled delivery 2 DAYS 3 DAYS UPS 3 Day Select WITHIN 5 DAYS UPS Ground S ome shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and delivery time commitments, visit ups.com or call 1-800-PICK-UPS . * For Saturday Delivery, each Express Envelope or package must bear a Saturday Delivery routing label. Saturday Delivery may vary based on location. Refer to ups.com for more information. Multiple-Package Shipments The contract-only offerings listed below are ideal for multiple-package shipments where a pallet is not required. Each package has its own shipping label and unique tracking number, and is backed by the UPS Service Guarantee. For more information, visit ups.com or call 1-800-PICK-UPS. Offering Description UPS Hundredweight Service – Designed for non-palletized multiple-piece shipments that may be classified as Less-Than-Pallet Load (LPL) going to the same destination. – Requires shipments to have two or more packages and have minimum shipment weight of 100 pounds for Air Services and 200 pounds for UPS Ground. – Available with UPS Next Day Air, UPS Next Day Air Saver , UPS 2nd Day Air A.M., UPS 2nd Day Air, UPS 3 Day Select and UPS Ground. – Day-definite delivery typically in one to five days, or time-definite delivery based on the UPS shipping service you choose. – Available in all 50 states. UPS Ground with Freight Pricing – Designed for non-palletized multiple-piece shipments that may be classified as Less-Than-Pallet Load (LPL) going to the same destination and using a pricing structure common in the Less-Than-Truckload (LTL) industry. – Requires shipments to have two or more packages and have minimum shipment weight of 151 pounds or more. – Available with UPS Ground only. – Day-definite delivery typically in one to five days. – Available in the 48 contiguous states.

UPS Services   7 UPS Services AIR FREIGH T Service Delivered By Destinations Other Information UPS Next Day Air Freight – Guaranteed next-business-day delivery by 12:00 p.m. or 5:00 p.m., depending on destination – Most major metropolitan areas within and between the 48 contiguous states, Puerto Rico and Canada (excluding intra-Canada) – Door-to-door delivery for shipments of more than 150 pounds (guaranteed) – Optional services, including Saturday Delivery, available (refer to pages 70 to 74 and pages 76 to 80 for more information) UPS Next Day Air Freight NGS (Non-Guaranteed Service) – Delivery the next business day by 12:00 p.m. or 5:00 p.m., depending on destination – Most areas within and between all 50 states, Puerto Rico and Canada – Door-to-door delivery for shipments of more than 150 pounds (non-guaranteed) – Optional services, including Saturday Delivery, residential pickup and delivery and movement of Dangerous Goods, avail able (refer to pages 70 to 74 and pages 76 to 80 for more information) UPS 2nd Day Air Freight – Guaranteed delivery by 12:00 p.m. or 5:00 p.m. on the second business day, depending on destination – Most major metropolitan areas within and between the 48 contiguous states, Puerto Rico and Canada (excluding intra-Canada) – Door-to-door delivery for shipments of more than 150 pounds (guaranteed) – Optional services, including liftgate pickup and delivery, available (refer to pages 70 to 74 and pages 76 to 80 for more information) UPS 2nd Day Air Freight NGS (Non-Guaranteed Service) – Delivery by 12:00 p.m. or 5:00 p.m. on the second business day, depending on destination –M ost areas within and between all 50 states, Puerto Rico and Canada – Door-to-door delivery for shipments of more than 150 pounds (non-guaranteed) – Optional services, including residential pickup and delivery, available (refer to pages 70 to 74 and pages 76 to 80 for more information) UPS 3 Day Freight – Guaranteed day-definite delivery within three or four business days by 5:00 p.m. – Most major metropolitan areas within and between the 48 contiguous states, Puerto Rico and Canada – Door-to-door delivery for shipments of more than 150 pounds (guaranteed) – Optional services, including liftgate pickup and delivery, available (refer to pages 70 to 74 and pages 76 to 80 for more information) UPS 3 Day Freight NGS (Non-Guaranteed Service) – Day-definite delivery within three or four business days by 5:00 p.m. – Most areas within and between the 48 contiguous states, Puerto Rico and Canada – Door-to-door delivery for shipments of more than 150 pounds (non-guaranteed) – Optional services, including residential pickup and delivery, available (refer to pages 70 to 74 and pages 76 to 80 for more information) 1 DAY 2 DAYS 3 DAYS UPS Air Freight Services are governed by the “UPS Air Freight Terms and Conditions of Contract for UPS Air Freight Services in the United States, Canada and International.” For more information about guarantee details, service availability, delivery time commitments or to request a pickup, view the Terms and Conditions at ups-scs.com/terms or call 1-800-443-6379. Notes: – Palletized and loose shipments accepted. – Air Freight services to Canada do not include customs clearance. Choosing a Service Within and Between the U.S., Canada and Puerto Rico

8 Within and Between the U.S., Canada, Mexico and Puerto Rico UPS Services L ESS -T HAN -T R U C K LOA D AN D T R U C K LOA D Service Delivered By Destinations Other Information UPS FREIGHT LTL (LESS-THAN-TRUCKLOAD) LTL – End of scheduled day – Backed by day-definite, on-time guarantee at no additional charge –A ll 50 states, Canada, Mexico, Puerto Rico, U.S. Virgin Islands and Guam – Regional, interregional and long-haul LTL services – More than 22,000 one- and two-day lanes nationwide – Backed by a day-definite, on-time guarantee at no additional charge in the 48 contiguous states, and to and from Canada – No Fee Guarantee applies to current UPS Freight Tariff customers only. Subject to the “Terms and Conditions” as provided in the UPS Freight Tariff LTL Guaranteed – Delivery by 5:00 p.m. of scheduled day – Direct service points in the 48 contiguous states and Canada – Guaranteed service available for customers with contracts and/or pricing other than the current UPS Freight Tariff LTL Guaranteed A.M. – Delivery by 12:00 p.m. of scheduled day – Select destination points in the 48 contiguous states – Guaranteed service with up-charge applied to existing LTL pricing provisions LTL Urgent Guaranteed capabilities for ship ments that require: – F aster delivery than standard LTL service or – S pecific time-definite delivery (e.g., 10:00 a.m., 12:00 p.m., 5:00 p.m.) ll 50 states, Canada, –A Mexico, Puerto Rico, U.S. Virgin Islands and Guam – Choose this service when speed is critical – Monitored to ensure higher level of on-time performance – Customized solutions for unique LTL trans portation needs – Call 1-800-644-0900 for rates and to schedule service Service Description Destinations Other Information UPS FREIGHT TRUCKLOAD Dedicated Contract Carriage – Gain the rigorous service levels that only a private fleet provides, but with the opera tional efficiencies of UPS ownership and management to create a customized solution – 48 contiguous states – Call 1-888-682-4652 or send an e-mail to dedicated@upsfreight.com to request information Truckload –W hether you need a dry van, flatbed or have a temperature-controlled move, we make it easy to secure the equipment you need, when you need it, for occasional or regular truckload ship ments – 48 contiguous states, Canada and Mexico – Call 1-888-682-4652 or send an e-mail to truckload@ups.com for rates and to schedule service Intermodal – Greater efficiencies and a reduced carbon footprint – E xpedited Intermodal with transit times equal to truckload service – S tandard Intermodal, a cost-efficient solution, when transit times are less critical – 48 contiguous states, Canada and Mexico – Call 1-888-682-4652 or send an e-mail to truckload@ups.com for rates and to schedule service UPS Freight Services are governed by the UPS Freight 102 Series Tariff. For full details and updates, refer to upsfreight.com/tariff. Additional Services for Less-Than-Truckload Offering Description Trade Show Services – Fast and reliable day-definite standard package and freight service – Fee-based and no fee guaranteed services apply for shipments destined for trade show events – Ship cartons, crates or containers from a dock to a trade show floor, or from one exhibit to the next – Handle complex traveling displays and high-tech equipment – Experienced experts available to provide the right solution for moving your exhibit to and from the show – well before it begins – Full portfolio of International package and Air Freight services to meet your trade show deadlines – Customs Brokerage Services available to help you with customs compliance and clearance when exhibiting internationally –C all 1-800-988-9889 for fees and more information Temperature Protection Services – Seasonal protection (October through April) for commodities with a freeze point of 32 degrees Fahrenheit or lower –R efrigerated unit service available in select markets – Call 1-800-644-0900 for fees and more information Consolidation and Distribution – Consolidate shipments from multiple origins; distribute from one origin to multiple destinations – Call 1-866-598-5814 for fees and more information

UPS Services   9 Choosing a Service Export UPS Services PAC KAGE Service Delivered By Destinations Other Information – Specific delivery commitment, including expected delivery time and day, provided at time of booking – To nearly every country – Pickup and delivery available 24 hours a day, seven days a week, 365 days a year* – Full range of services, including surface, air, secure, hand-carry, white glove or chartered aircraft UPS Worldwide Express Plus – Guaranteed by 8:30 a.m. to Canada and 9:00 a.m. to most other destinations – Next business day to Canada – Two business days to Europe – Two or three business days to Asia – To more than 25 countries and territories, including major cities in Canada, Europe and Asia – Add 40.00 to the appropriate UPS Worldwide Express rate for each UPS Worldwide Express Plus shipment – Rates include door-to-door delivery with in-house customs clearance** UPS Worldwide Express – Guaranteed typically by 10:30 a.m. or 12:00 p.m. – Next business day to Canada and for documents to Mexico – Two business days to Europe and Latin America – Two or three business days to Asia – To more than 65 countries and territories – Rates include door-to-door delivery with in-house customs clearance** UPS Worldwide Express FreightSM – Guaranteed by end of day – Next business day to Canada – Two business days to Europe and Latin America – Typically within two or three business days to Asia – To more than 40 countries and territories – Rates include door-to-door delivery with in-house customs clearance** – Non-door-to-door options are available – For palletized ship ments of more than 150 pounds* UPS Worldwide Saver – Guaranteed by end of day – Next business day to Canada and for documents to Mexico – Two business days to Europe and Latin America – Typically within two or three business days to Asia – To more than 220 countries and territories – Rates include door-to-door delivery with in-house customs clearance** – Guaranteed by end of day – Two business days to Canada – Three business days to Mexico – Three or four business days to Europe – Four or five business days to Asia and Latin America – To more than 220 countries and territories – Rates include door-to-door delivery with in-house customs clearance** – Guaranteed by end of day within two to six business days to Canada – Guaranteed by end of day within four to eight business days to Mexico – To all Canadian provinces and Mexico To Canada: – Rates include door-to-door delivery – Customs clearance is not included UPS will provide Customs Brokerage Services unless a different broker is specified** C harges will be billed to the importer unless otherwise indicated by the shipper To Mexico: – Rates include door-to-door delivery with in-house customs clearance† BEST AVAILABLE FLIGHT UPS Express Critical 1 TO 3 DAYS 2 TO 5 DAYS UPS Worldwide Expedited DAY-DEFINITE UPS StandardSM – To Canada – To Mexico S ome shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and delivery time commitments, visit ups.com or call 1-800-782-7892. For UPS Express Critical, visit upsexpresscritical.com or call 1-800-714-8779 for more information. *Not available at locations of The UPS Store , UPS Alliance Locations (Office Depot and Staples ) or any UPS Authorized Shipping Outlet. **Provided by UPS Supply Chain Solutions . †Customs clearance by UPS Supply Chain Solutions is required.

10 Import UPS Services PAC KAGE Service Delivered By Origins Other Information – Specific delivery commitment, including expected delivery time and day, provided at time of booking – From nearly every country – Available 24 hours a day, seven days a week, 365 days a year – F ull range of services, including surface, air, secure, hand-carry, white glove or chartered aircraft UPS Worldwide Express Plus – Guaranteed typically by 8:00 a.m. or 8:30 a.m. – Next business day from Canada – One or two business days from Asia, Europe and Latin America – From more than 185 countries and territories – Add 40.00 to the appropriate UPS Worldwide Express rate for each UPS Worldwide Express Plus shipment – Rates include door-to-door delivery with in-house customs clearance* UPS Worldwide Express NA1 – Guaranteed by 10:30 a.m. where UPS Worldwide Express is available – Overnight delivery to all 50 states and Puerto Rico from select European business centers – From select cities in Germany and the United Kingdom – Rates include door-to-door delivery with in-house customs clearance* – Service requires an early pickup at origin UPS Worldwide Express – Guaranteed by 10:30 a.m. or 12:00 p.m. – Next business day from Canada and Mexico – One or two business days from Asia, Europe and Latin America – From more than 185 countries and territories – Rates include door-to-door delivery with in-house customs clearance* UPS Worldwide Express FreightSM – Guaranteed by end of day – Next business day from Canada and Mexico – One or two business days from Asia, Europe and Latin America – From 40 countries and territories – Rates include door-to-door delivery with in-house customs clearance* – Non-door-to-door options are available – For palletized ship ments of more than 150 pounds UPS Worldwide Saver – Guaranteed by end of day – Next business day from Canada and Mexico – One or two business days from Asia, Europe and Latin America – From more than 185 countries and territories – Rates include door-to-door delivery with in-house customs clearance* – Guaranteed by end of day – Two business days from Cana

visit ups.com or call 1-800-PICK-UPS. For UPS Express Critical, visit upsexpresscritical.com or call 1-800-714-8779 for more information. For UPS Express Critical, visit upsexpresscritical.com or call 1-800-714-8779 for more information.