Field Personnel To Project Managers - BICSI
Field Personnel to Project Managers Christopher S. Hobbs RCDD, DCDC, OSP, RTPM, CT BICSI
Agenda Career Progression Personal Skills Business Skills Communication Leadership NECA BICSI Summit San Antonio, Texas
Career Progression NECA BICSI Summit San Antonio, Texas
How do Technicians Become Project Managers? Demand Promotion/Recognition Desire NECA BICSI Summit San Antonio, Texas
Field Personnel to Project Manager 1 Awesome! I’m a project Manager! 2 Wow, I didn’t expect to work this hard. 3 Why can’t I get anything done!? I’m always putting out fires! What did I get 4 myself into? Panos, Tony, and Mark Gray. "WHY DO TECHNICAL EXPERTS STRUGGLE IN THE TRANSITION TO MANAGEMENT?" Rice College, Houston, TX. 05 Oct. 2011. Rice College. Web. 24 June 2017. NECA BICSI Summit San Antonio, Texas
Field Personnel Expectations Do less work Make more money Less stress More time off Panos, Tony, and Mark Gray. "WHY DO TECHNICAL EXPERTS STRUGGLE IN THE TRANSITION TO MANAGEMENT?" Rice College, Houston, TX. 05 Oct. 2011. Rice College. Web. 24 June 2017. NECA BICSI Summit San Antonio, Texas
Company Expectations Perform as well as a project manager as he or she did as a technician Customer satisfaction Technical skills translate to business skills Panos, Tony, and Mark Gray. "WHY DO TECHNICAL EXPERTS STRUGGLE IN THE TRANSITION TO MANAGEMENT?" Rice College, Houston, TX. 05 Oct. 2011. Rice College. Web. 24 June 2017. NECA BICSI Summit San Antonio, Texas
Hands‐on & Task‐Oriented Skills Installer 1 Installer 2 Technician Project Manager Director Stages of Responsibility Panos, Tony, and Mark Gray. "WHY DO TECHNICAL EXPERTS STRUGGLE IN THE TRANSITION TO MANAGEMENT?" Rice College, Houston, TX. 05 Oct. 2011. Rice College. Web. 24 June 2017. NECA BICSI Summit San Antonio, Texas VP & Above
Why do Field Personnel Fail at Project Management? Unrealistic Expectations Little to no Training Lack of Mentoring Managing Former Peers Does not Understand Responsibilities NECA BICSI Summit San Antonio, Texas
Transitioning to Project Manager Set Expectations Understand Responsibilities Provide a Mentor Provide Project Management Training Provide Business Training Panos, Tony, and Mark Gray. "WHY DO TECHNICAL EXPERTS STRUGGLE IN THE TRANSITION TO MANAGEMENT?" Rice College, Houston, TX. 05 Oct. 2011. Rice College. Web. 24 June 2017. NECA BICSI Summit San Antonio, Texas
Personal Skills NECA BICSI Summit San Antonio, Texas
Forest for the Trees NECA BICSI Summit San Antonio, Texas
Time Management Established Set of Rules What am I doing that I don’t have to be doing at all? Can be done better by others? Can be done sufficiently well by others? Priorities Kerzner, Harold, Ph.D. Project Management: A Systems Approach to Planning, Scheduling, and Controlling. 11th ed. Hoboken: Wiley, 2013. Print. NECA BICSI Summit San Antonio, Texas
Time Management Tip Ivy Lee Method Six most important tasks Prioritize in order of true importance Concentrate on first task until complete Move on to next task Move unfinished items to new list Repeat process Clear, James. "The Ivy Lee Method: The Daily Routine Experts Recommend for Peak Productivity." James Clear. N.p., n.d. Web. 26 June 2017. NECA BICSI Summit San Antonio, Texas
Time Management Time Mapping Visual Diagram of daily, weekly, and monthly schedule Create blocks of time to accomplish tasks Can be used with the previous time management tip Morgenstern, Julie. Time Management from the Inside Out. 1st ed. New York: Henry Holt and Company, LLC, 2000. Print. NECA BICSI Summit San Antonio, Texas
Ethics Moral Principles, Values, and Beliefs Used to Analyze or Interpret Jones, Gareth R., and Jennifer M. George. Essentials of contemporary management. 4th ed. Boston: McGraw Hill, 2004. Print. NECA BICSI Summit San Antonio, Texas
Why are Ethics Important as a Project Manager? Ethical Dilemmas Change reports for customers Withhold bad news Change test results NECA BICSI Summit San Antonio, Texas
Why do New Project Managers Need Ethics Training? Utilitarian Moral Rights Rules Justice Practical Jones, Gareth R., and Jennifer M. George. Essentials of contemporary management. 4th ed. Boston: McGraw Hill, 2004. Print. NECA BICSI Summit San Antonio, Texas
Business Skills NECA BICSI Summit San Antonio, Texas
Financial Estimating Create Validate Controlling Budget Reporting Telecommunications Project Management Manual. First ed. Tampa: BICSI, 2016. Print. NECA BICSI Summit San Antonio, Texas
Estimating Create Drawings, Specs Validate Review Telecommunications Project Management Manual. First ed. Tampa: BICSI, 2016. Print. NECA BICSI Summit San Antonio, Texas
Controlling Budget Creating Reporting Earned Value Management Telecommunications Project Management Manual. First ed. Tampa: BICSI, 2016. Print. NECA BICSI Summit San Antonio, Texas
Legal Expectations Contracts Authority Change Orders Process NECA BICSI Summit San Antonio, Texas
Risk Identify Analyze Response Risk Management Monitor/Control Kerzner, Harold, Ph.D. Project Management: A Systems Approach to Planning, Scheduling, and Controlling. 11th ed. Hoboken: Wiley, 2013. Print. NECA BICSI Summit San Antonio, Texas
Communication NECA BICSI Summit San Antonio, Texas
Verbal Field Personnel Most Used Project Manager Public Speaking Least Acceptable NECA BICSI Summit San Antonio, Texas
Taking Notes Project Notebook One per project All project information Email Historical Legal NECA BICSI Summit San Antonio, Texas
Communications Assistance Free Publication Covers Writing Speaking Email Meetings Grammar NECA BICSI Summit San Antonio, Texas
Company Expectations What should be on all communications? What forms are acceptable? What can be communicated? When can communications be sent? NECA BICSI Summit San Antonio, Texas
Conflict Resolution procedures and techniques Sequence of events Minimize the conflict Use problem solving Kerzner, Harold, Ph.D. Project Management: A Systems Approach to Planning, Scheduling, and Controlling. 11th ed. Hoboken: Wiley, 2013. Print. NECA BICSI Summit San Antonio, Texas
Managing Peers Tread Lightly Distance Yourself Be Engaging Authority Through Competence Gallo, Amy. "How to Manage Your Former Peers." Harvard Business Review. N.p., 12 Aug. 2015. Web. 06 July 2017. NECA BICSI Summit San Antonio, Texas
Leadership NECA BICSI Summit San Antonio, Texas
Leadership Borders Objectives Development Searcy, Tom. "4 Ways To Build Leaders, Not Followers." Inc.com. Inc., 05 Sept. 2013. Web. 06 July 2017. NECA BICSI Summit San Antonio, Texas
Delegate Project Team Growth Acceptance "Successful Delegation: Using the Power of Other People's Help." Team Management Training from MindTools.com. N.p., n.d. Web. 06 July 2017. NECA BICSI Summit San Antonio, Texas
Mentoring Formal Program Resource Challenges NECA BICSI Summit San Antonio, Texas
Conclusion Define and Manage Expectations Provide Skills Training Personal Business Leadership abilities Provide a Mentor NECA BICSI Summit San Antonio, Texas
Questions? NECA BICSI Summit San Antonio, Texas
Thank You! chobbs@bicsi.org NECA BICSI Summit San Antonio, Texas
Transitioning to Project Manager Set Expectations Understand Responsibilities Provide a Mentor Provide Project Management Training Provide Business Training Panos, Tony, and Mark Gray. "WHY DO TECHNICAL EXPERTS STRUGGLE IN THE TRANSITION TO MANAGEMENT?" Rice College, Houston, TX. 05 Oct. 2011.Rice College.
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project manager has as there is about what a good leader has. In addition, just as good leaders are in high demand, so are good project managers as the field of project management expands to encompass a wide variety of fields formerly considered part of traditional management. Archibald (1976) states that project management is the
