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l Reorganizing Supply Chain Management Office Depot Office Depot Office Depot Offic e Depot (SCM) Office Depot Office Depot Office Depot Office Depot Office Depot for the Corporation Business Strategy Office Depot Office Depot Office Depot Office Depot Office Depot Office Depot Office Depot Office Depot Office Depot Office Depot Office Depot Office Depot Office Depot Office Depot Office Depot Office Depot Office Depot Office Depot Offic e Depot Project Report Office Depot Office Depot Office Depot Supply Offic e Depot Office Depot Office Depot Office Depot Office Depot Chain Management Office Depot Office Depot Plan Offic e Depot Office Depot Office Depot Office Depot Course CMPE 221 – Depot Software Engineering Office Depot Office Office Depot Professor Office Depot Office Depot Office Depot Dr. Lee Chang Office Depot Office Depot Students Cuong Pham Depot Donny Chan Office Office Depot Page 1 of 206 OfficeDepot - Confidential Office Depot Office Depot
Table of Contents 1. INTRODUCTION . 6 1.1 OFFICE DEPOT TODAY . 6 1.2 DRAMATIC GROWTH OVER 15 YEARS . 6 1.3 NEW LEADERSHIP OPENS EXCITING NEW CHAPTER IN COMPANY HISTORY . 7 1.4 SUPPLY CHAIN MANAGEMENT- SUPPLY CHAIN MANAGEMENT DEFINED. 7 1.5 BUSINESS CHALLENGES AND OPPORTUNITIES . 8 1.5.1 Customer Retention . 8 1.5.2 Complexity of Extended Supply Chains. 8 1.5.3 The Challenge of the Internet . 9 1.6 SUPPLY CHAIN MANAGEMENT (SCM): FEATURES AND BENEFITS . 9 1.6.1 Features. 10 1.6.2 BENEFITS . 10 1.6.3 Inventory Reductions . 10 1.6.4 Increased Customer Satisfaction. 10 1.6.5 Revenue Growth . 10 1.6.6 Throughput Improvements. 11 1.6.7 Operating Cost Reduction . 11 1.6.8 Implementing Effective Supply Chain Management Strategies . 11 1.6.8.1 Manage inventory investment in the chain:. 11 1.6.8.2 Establish supplier relationships:. 11 1.6.8.3 Increase customer responsiveness: . 11 1.6.8.4 Build a competitive advantage for the channel: . 12 1.6.8.5 Introduce supply chain management solutions and enabling information technology:. 12 2. REQUIREMENTS . 13 2.1 BUSSINES MODELING . 13 2.1.1 Business Vision. 13 2.1.1.1 Vision Statement . 13 2.1.1.2 Goal Model . 14 2.1.1.3 Conceptual Model . 15 2.1.2 Business Structure. 16 2.1.2.1 Resource Structure Diagram. 16 2.1.2.2 Organization Structure . 17 2.1.3 Business Behavior . 18 2.1.3.1 Sequence Diagram for Interaction Analysis. 18 2.1.3.2 Process Diagram. 19 2.1.3.3 Process Decomposition for Forecasting . 20 2.1.3.4 Process Decomposition for Planning . 21 2.1.3.5 Process Decomposition for Warehousing-Store transfer. 22 2.1.3.6 Process Decomposition for warehouse-warehouse transfer . 23 2.1.3.7 Process Decomposistion Diagram for Order Tracking. 24 2.1.3.8 Process Decomposition Diagram for Purchasing . 25 2.1.3.9 Process Decomposition Diagram for System Inventory Management . 26 2.1.3.10 Assembly Diagram . 27 2.2 FUNCTION FEATURES . 28 2.2.1 SCM Strategy. 28 2.2.2 System Inventory Management (Track Inventory Level) . 28 2.2.3 Forecasting . 28 2.2.4 Planning . 29 2.2.5 Requisition . 29 2.2.6 Purchasing . 29 Page 2 of 206 OfficeDepot - Confidential
2.2.7 Suppliers’ performance measurement (Suppliers scoring). 30 2.2.8 Transacting – Action tracking and Cost calculating. 30 2.2.9 Warehousing. 30 2.2.10 Tracking . 31 2.2.11 Receiving . 31 2.3 USE CASE MODEL . 32 2.3.1 Forecasting. 33 2.3.1.1 Use Case Forecasting . 33 2.3.1.2 Use Case Diagram: Forecasting. 34 2.3.1.3 Sequence Diagram: Forecasting . 35 2.3.1.4 Contract: Forecasting . 36 2.3.2 Planning . 37 2.3.2.1 Use Case Planning . 37 2.3.2.2 Use Case Diagram: Planning . 38 2.3.2.3 Sequence Diagram: Planning . 38 2.3.2.4 Contract: Planning .39 2.3.3 Purchasing . 40 2.3.3.1 Use Case Purchasing . 40 2.3.3.2 Use Case Diagram: Purchasing . 40 2.3.3.3 Sequence Diagram: Purchasing . 41 2.3.3.4 Contract: Purchasing . 42 2.3.4 Supplier performance . 43 2.3.4.1 Use Case Supplier performance. 43 2.3.4.2 Use Case Diagram: Supplier performance. 43 2.3.4.3 Sequence Diagram: Supplier performance . 44 2.3.4.4 Contract: Supplier performance. 44 2.3.5 System Inventory Management. 45 2.3.5.1 Use Case: System Inventory Management . 45 2.3.5.2 Use Case Diagram: System Inventory Management . 46 2.3.5.3 Sequence Diagram: System Inventory Management. 47 2.3.5.4 Contract: System Inventory Management . 47 2.3.6 Order Tracking. 48 2.3.6.1 Use Case Order Tracking . 48 2.3.6.2 Use Case Diagram: Tracking. 49 2.3.6.3 Sequence Diagram: Order Tracking. 50 2.3.6.4 Contract: Order Tracking . 50 2.3.7 Warehousing . 51 2.3.7.1 Use Case Warehousing. 51 2.3.7.2 Use Case Diagram: Warehousing . 54 2.3.7.3 Sequence Diagram: Warehousing. 54 2.3.7.4 Contract: Warehousing . 55 2.3.8 Receiving. 56 2.3.8.1 Use Case Receiving . 56 2.3.8.2 Use Case Diagram: Receiving. 56 2.3.8.3 Sequence Diagram: Receiving . 57 2.3.8.4 Contract: Receiving . 57 3. ANALYSIS . 59 3.1 ANALYSIS CLASSES . 59 3.1.1 Class Diagram . 59 3.1.1.1 Forecasting . 59 3.1.1.3 Purchasing . 61 3.1.1.4 Supplier's Performance . 62 3.1.1.5 Order Tracking . 63 3.1.1.6 Warehousing. 64 3.1.1.7 System Inventory Management . 66 3.1.1.8. Receiving. 67 3.1.1 Use-Case Realization. 68 3.1.2.1 Forecasting . 68 Page 3 of 206 OfficeDepot - Confidential
3.1.2.2 Planning . 69 3.1.2.3 Purchasing . 70 3.1.2.4 Supplier’s Performance . 71 3.1.2.5 Tracking Order . 72 3.1.2.6 Warehousing. 73 3.1.2.7 System Inventory Management . 75 3.1.2.8 Receiving . 76 3.1.3 Package . 77 3.1.3.1 Forecasting . 77 3.1.3.2 Planning . 78 3.1.3.3 Purchasing . 79 3.1.3.4 Supplier’s Performance . 80 3.1.3.5 Order tracking . 81 3.1.3.6 Warehousing. 82 3.1.3.7 System Inventory Management . 83 3.1.3.8 Receiving . 84 3.1.4 Architectural View (Significant elements, tracabilities). 85 3.1.4.1 Forecasting . 85 3.1.4.2 Planning . 86 3.1.4.3 Purchasing . 87 3.1.4.4 Supplier’s Performance . 88 3.1.4.5 Order Tracking . 89 3.1.4.6 Warehousing. 90 3.1.4.7 System Inventory Management . 91 3.1.4.8 Receiving . 92 4. DESIGN . 93 DESIGN CLASSES . 94 4.1.1 Forecasting. 94 4.1.2 Planning. 96 4.1.3 Purchasing . 99 4.1.4 Supplier Performance . 102 4.1.5 Tracking. 104 4.1.6 Warehousing. 106 4.1.7 System Inventory Management. 110 4.1.8 Receiving. 114 4.1.9 Common classes .116 4.2 DESIGN SUBSYSTEMS . 117 4.2.1 Forecasting . 117 4.2.2 Planning . 118 4.2.3 Purchasing . 119 4.2.4 Supplier Performance . 120 4.2.5 Tracking . 121 4.2.6 Warehousing. 122 4.2.7 System Inventory Management. 123 4.2.8 Receiving. 124 4.2.9 Dependencies and layers. 125 4.3 USECASE REALIZATION . 128 4.3.1 Forecasting. 128 4.3.2 Planning. 129 4.3.3 Purchasing . 130 4.3.4 Supplier Performance . 131 4.3.5 Tracking . 132 4.3.6 Warehousing. 133 4.3.7 System Inventory Management. 135 2.3.1 Receiving. 142 4.4 DATABASE DESIGN . 143 4.5 ARCHITECTURAL VIEW . ERROR! BOOKMARK NOT DEFINED. 4.6 DEPLOYMENT MODEL . 145 Page 4 of 206 OfficeDepot - Confidential
5. IMPLEMENTATION . 147 5.1 IMPLEMENTATION SUBSYSTEMS . 148 5.1.1 Forecasting. 148 5.1.2 Planning. 149 5.1.3 Purchasing . 150 5.1.4 Supplier Performance . 151 5.1.6 Warehousing. 153 5.1.7 System Inventory Management . 154 5.2 COMPONENTS .156 5.2.1 Forecasting. 156 5.2.2 Planning. 158 5.2.4 Purchasing . 161 5.2.4 Supplier Performance . 163 5.2.6 Warehousing. 166 5.2.7 System Inventory Management. 167 5.3 ARCHITECTURAL VIEW . 172 5.4 PROTOTYPE. 173 6. TEST . 179 6.1 TEST CASES . 180 6.1.1 TEST CASE FOR FORECASTING: . 180 6.1.2 TEST CASE FOR PLANNING . 181 6.1.3 TEST CASE FOR PURCHASING . 183 6.1.4 TEST CASE FOR SUPPLIER PERFORMANCE:. 185 6.1.5 TEST CASE FOR TRACKING: . 187 6.1.6 TEST CASE FOR WAREHOUSE-WAREHOUSE TRANSFER: . 188 6.1.7 TEST CASE FOR WAREHOUSE-STORE TRANSFER: . 189 6.1.8 TEST CASE FOR SYSTEM INVENTORY MANAGEMENT: . 191 6.1.9 TEST CASE FOR RECEIVING: . 192 6.2 TEST MANAGEMENT . 194 APPENDICES. 199 A. GLOSSARY . 199 B. REFERENCES . 202 C. PROTOTYPE . 203 VERSION HISTORY . 204 Page 5 of 206 OfficeDepot - Confidential
1. Introduction 1.1 Office Depot Today Office Depot, Inc. is the world’s largest supplier of office products and services. The Company’s selection of brand name office supplies includes business machines, computers, computer software and office furniture, while its leading-edge business services encompass copying, printing, document reproduction, mailing and shipping. Office Depot’s customers include small office/home office (SoHo), medium-sized and large businesses located in the U.S. and in 17 other countries around the globe. The Company sells its products through multiple distribution channels, including more than 950 office supply stores, direct mail, global Internet sites, business-to-business e-commerce, and sales forces. Office Depot operates under the Office Depot, Office Depot Express and The Office Place names, while its contract and catalog businesses operate under the names Office Depot and Viking Office Products. An S&P 500 company, Office Depot generates revenues of 12 billion annually and ha
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