Vehicle Portfolio Management Reclaiming The Lost #vision2016 Value In .

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#vision2016 Vehicle Portfolio Management Reclaiming the lost value in your automotive vehicle portfolio 2016 Experian Information Solutions, Inc. All rights reserved. Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names mentioned herein are the trademarks of their respective owners. No part of this copyrighted work may be reproduced, modified, or distributed in any form or manner without the prior written permission of Experian. Experian Public.

Introducing: Adam Goldfein Goldfein Claims Management #vision2016 Patrick Clark BMW Financial Services Bryan Collins Experian 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public.

“ There are 244 million vehicles in the U.S. and 20 million of them are involved in an accident each year. ” — Goldfein Claims 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. #vision2016 3

State of the industry #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 4

State of the industry Strategic drivers There are two problems impacting the finance industry #1 – Time #2 – Money A motor vehicle accident occurs every 60 seconds #vision2016 Image source: clipartpanda.com 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 5

State of the industry Impact on vehicles Vehicles with accidents: Don’t sell as quickly Reduce value upon resale #vision2016 Image source: clipartpanda.com 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 6

State of the industry Impact of accidents on vehicles in market Vehicle Without accident With accident Difference (average) Price 29,517 26,379 3,138 #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 7

State of the industry Impact of accidents on vehicles in market Vehicle Without accident With accident Difference (average) Days to sell 73.47 77.14 3.67 Vehicles sold in upstream sell 53 days faster 98% of vehicles with accident sold at physical auction #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 8

State of the industry A surge of leased vehicles 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 9

THE NEED How do we become smarter and keep our retail costs down? 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. #vision2016 10

What is diminished value? The measure of damages The loss in market value that occurs when a vehicle is damaged Pre-accident value 22,175 8,200 in damage Repairs Post accident value? #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 11

Diminished value The measure of damages Under the law of most states, the measurement of damages is: Pre-accident value – post-accident value Total due injured party Pre-accident value is measured immediately prior to the accident How much is the vehicle worth immediately before it was damaged? Post-accident value is measured immediately following the accident How much is the vehicle worth at the accident site? Typically, post-accident value includes the cost of repairs and loss of market value (diminished value) #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 12

Diminished value Shopping for a used car Consumers and dealers may research the vehicle history of any used vehicle Consumers and dealers pay less for a damaged vehicle #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 13

State of the industry Recognizing the need Industry needs a way to: Quickly identify which assets within a portfolio have been in an incident Use data to improve retention / loyalty Mitigate remarketing losses #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 14

Diminished value Market misconceptions #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 15

Diminished value Market realities #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 16

The solution #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 17

Necessary tools Three parts for success Systems Claims management Data #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 18

Diminished value – How its done Data Experian data – North American Vehicle Database More than 9.5 billion records More than 745 million vehicles, More than 245 million U.S. vehicles in operation 1.7 billion titles 1.8 billion registrations More than 322 million title brands 185 million accident and related public records Access to millions of crash reports #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 19

Diminished value – How its done VIN to dollar work flow Client delivers VIN portfolio Claims management process initiated Payment is directed to client 2 3 Easy as 1 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 20

Diminished value – How its done Delivery systems Dashboards Track claims Track funds Custom reporting 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 21

Why partner with Experian / Goldfein Claims? Nobody competes at this level with these solutions Features: No IT requirement by client Minimal to no PII Experian public record and crash report data End-to-end solution with Experian and Goldfein Claims Ability to track claims through proprietary system All recovery checks sent directly to client Most experienced and established players in the industry Strong data security, compliance and CSI focus Only partner that has all the proprietary data Complete Coverage – all 50 states all carriers Depth and experience Proprietary claims management systems #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 22

Goldfein Claims and Experian Partnering to solve the industry need Benefits: Self-funding with exceptional ROI Money goes right to the bottom line Confidence / comfort that client data is handled appropriately Leverage existing partnerships Multiple financial benefits from single effort Partnering to solve the industry need #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 23

Summary #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 24

Summary This is a unique program and the correlation of success is simple: It’s YOUR time and money Get back what is rightfully YOURS “ We see every claim as an opportunity for our clients and their customers. ” #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 25

For additional information, please contact: #vision2016 Bryan.Collins@experian.com Follow us on Twitter: @ExperianVision #vision2016 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. 26

Share your thoughts about Vision 2016! Please take the time now to give us your feedback about this session. You can complete the survey in the mobile app or request a paper survey. 1 2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. Select the Survey button and complete 2 Select the breakout session you attended #vision2016 27

2016 Experian Information Solutions, Inc. All rights reserved. Experian Public. #vision2016 28

Post-accident value is measured immediately following the accident How much is the vehicle worth at the accident site? Typically, post-accident value includes the cost of repairs and loss of market value (diminished value) Diminished value The measure of damages

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