INSPECTOR GENERAL INSTRUCTION 1440.2 REASONABLE .

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INSPECTOR GENERALDEPARTMENT OF DEFENSE4800 MARK CENTER DRIVEALEXANDRIA, VIRGINIA 22350-1500July 1, 2019INSPECTOR GENERAL INSTRUCTION 1440.2REASONABLE ACCOMMODATION PROCEDURESFOREWORDThis instruction provides policies, assigns responsibilities, and prescribes procedures withinthe DoD Office of Inspector General for providing reasonable accommodations to individualswith a disability.This instruction will expire 10 years from its issuance date.The office of primary responsibility for this instruction is the Office of Equal EmploymentOpportunity. This instruction is effective immediately.FOR THE INSPECTOR GENERAL:Steven A. StebbinsChief of Staff5 Appendices

IGDINST 1440.2REASONABLE ACCOMMODATION PROCEDURESParagraphTABLE OF CONTENTSPageCHAPTER 1GENERALA.B.C.D.E.F.G.H.I.J.Purpose . 4Cancellation. 4Summary of Changes . 4Applicability. 4References . 4Definitions . 4Acronyms and Abbreviations . 4Scope . 4Policy . 4Responsibilities . 5CHAPTER 2REASONABLE ACCOMMODATIONSA.B.C.General . 11Job Applicants . 11Types of Reasonable Accommodations . 11CHAPTER 3PROCEDURESA.B.C.D.E.F.G.H.I.J.K.L.M.N.Request for Reasonable Accommodation . 14Written Request for Recordkeeping Purposes . 15Interactive Process . 16Timeframes for Processing Requests . 16Requests for Computer and Electronic Equipment . 18Recurring Requests . 19Approval of Reasonable Accommodation Requests . 19Requests for Medical Documentation . 19Rules against Acquiring Genetic Information . 21Denial of Reasonable Accommodation Requests . 21Confidentiality Requirements . 22Recordkeeping Requirements . 23Requests for Reconsideration . 24Information Tracking. 242

IGDINST 1440.2CHAPTER 4UTILIZING SIGN LANGUAGE INTERPRETERS AND COMMUNICATIONACCESS REAL TIME TRANSLATION SERVICESA.B.C.D.Scheduling Interpreter and Communication Access Real Time Translation Services . 25Work Events Outside Workplace . 26Office Social Functions and Special Events . 26Interpreting Phone Calls . 26CHAPTER 5PERSONAL ASSISTANCE SERVICESA.B.C.D.General . 27Provisions . 27Requests. 27Eligibility . 27APPENDICESA.B.C.D.E.References . 29Definitions . 31Acronyms and Abbreviations . 34Reasonable Accommodation Resources . 35IG Form 1440.2-5, Reasonable Accommodation Request . 373

IGDINST 1440.2CHAPTER 1GENERALA. Purpose. This instruction implements references (a) and (b), which instructs Governmentagencies to establish procedures and processes for employees and job applicants with disabilitiesto receive reasonable accommodations. This instruction provides guidance and direction fordelivering prompt accommodations to personnel within the DoD Office of InspectorGeneral (OIG).B. Cancellation. This instruction cancels IG Instruction 1440.2, Reasonable AccommodationProcedures, January 25, 2018.C. Summary of Changes. This instruction provides changes and additional reasonableaccommodation instructions for approving officials and supervisors.D.Applicability. This instruction applies to the OIG.E.References. (See Appendix A.)F.Definitions. (See Appendix B.)G.Acronyms and Abbreviations. (See Appendix C.)H. Scope. The provisions of this instruction apply to any Government civilian employee(permanent, temporary, or probationary) or job applicant with the OIG.I.Policy.1. The OIG policy fully complies with the reasonable accommodation requirements ofreference (c). Under this law, Government agencies must provide reasonable accommodations toqualified employees and job applicants with disabilities unless doing so causes an unduehardship. The reasonable accommodation process is limited to employees with a knowndisability and is not intended for employees requesting assistance to prevent occupational injuryor illness, as defined by the Safety and Occupational Health Program. The OIG providesreasonable accommodations as follows:a. When a job applicant with a disability needs an accommodation in order to beconsidered for employment.b. When an employee with a disability needs an accommodation to perform essentialjob functions, gain access to the workplace, or receive equal benefits and privilegesof employment.4

IGDINST 1440.22. The approving official, which may be any OIG leader within the employee’ssupervisory chain, will immediately initiate the Interactive Process after receiving a reasonableaccommodation request. (See Appendix B for the definition of the “Interactive Process.”)3. Employees may refer to reference (d) for additional information on the rights andresponsibilities of employees who request reasonable accommodation, as well as theresponsibilities of Government agencies in responding to those requests.J.Responsibilities.1. The Inspector General (IG) will:a. Ensure the development and implementation of reasonable accommodationprocedures.b. Promote the use of reasonable accommodations throughout the OIG.c. Provide sufficient resources for efficient and successful operation of the reasonableaccommodation process.2. The Component Heads will:a. Ensure wide dissemination, understanding, and implementation of reasonableaccommodation procedures at all levels within their respective Component.b. Actively support and promote reasonable accommodation procedures and remaininformed of, and sensitive to, accommodations made within their areas of responsibility.c. Take proactive measures to ensure all employees, job applicants, and approvingofficials comply with the reasonable accommodations procedures.d. Ensure personnel who interact with job applicants understand how to recognize andprocess reasonable accommodation requests.3. The Director, Office of Equal Employment Opportunity (EEO) will:a. Exercise overall responsibility for managing the reasonable accommodationprocesses and procedures.b. Institute a process to ensure individuals understand the reasonable accommodationprocedures.c. Monitor the progress and results of requests for reasonable accommodations.d. Provide advice to the IG, Component Heads, approving officials of employeesrequesting a reasonable accommodation, and employees requesting reasonable accommodations.5

IGDINST 1440.2e. Compile and maintain data for reporting requirements to Congress, the EqualEmployment Opportunity Commission (EEOC), and the Office of the Principal Deputy UnderSecretary of Defense for Personnel and Readiness regarding the OIG’s reasonableaccommodation activity.f. Provide training to OIG employees on the reasonable accommodation process and helpHuman Capital Management (HCM) train new employees and supervisors.4. The Disability Program Manager (DPM) will:a. Ensure individuals requesting a reasonable accommodation meet the Americanswith Disabilities Act (ADA) regulatory requirements according to reference (c).b. Review all medical documentation to determine that an employee requesting areasonable accommodation has a sufficiently documented disability covered by reference (c).The DPM has the primary responsibility of determining if medical documentation is needed, andif so, may request such information from the employee or their representative, appropriate healthprofessional, or both.c. Facilitate the interactive process between the approving official and the employeerequesting reasonable accommodation.d. Receive and review the IG Form 1440.2-5, Reasonable Accommodation Request,and medical documentation, and coordinate with the approving official and employee for furtherprocessing.e. Work collaboratively with the approving official, employee, and representativesfrom HCM, Office of General Counsel (OGC), Office of the Chief Information Officer (OCIO),and Facilities and Space Management Division (FSD), as appropriate, to facilitate the reasonableaccommodation process.f. Serve as the custodian who maintains a record of the employee’s reasonableaccommodation.g. Follow up with the employee receiving an approved reasonable accommodation toensure their accommodation has been implemented and to create open dialogue should theaccommodation need to be amended or extended. These actions may include a request forupdated medical information.5. The OCIO will:a. Ensure employees requesting a reasonable accommodation and their approvingofficials are provided the necessary information regarding assistive technology pertaining to thereasonable accommodation request. This information includes how equipment needs to beacquired and the steps to be taken to acquire the equipment, such as Job Access with Speech.6

IGDINST 1440.2b. Authorize assistive technology from the Computer or Electronic AccommodationProgram (CAP) within 5 business days after receiving the specific technological request.Recommend alternative solutions, offered through CAP, when the requested technology is notcompatible with OIG system requirements.c. Acquire assistive technology for an approved reasonable accommodation request,when appropriate, in coordination with Acquisition Division staff.6. The FSD in the Logistics Management Office will work collaboratively withrepresentatives from the Office of EEO, HCM, and OCIO, as appropriate, to:a. Install CAP procured furniture and equipment.b. Modify or adjust employee workstations procured as part of an approved reasonableaccommodation.c. Provide furniture and equipment for an approved reasonable accommodation.d. Coordinate with the appropriate building or facilities management personnel tomodify an employee’s existing workspace as part of an approved reasonable accommodation andto ensure employees have full access to the Mark Center or field site facilities.e. Review all SD Forms 474, OSD Office Services Request Form, and will:(1) ensure the form contains the approving official’s signature;(2) confirm approved reasonable accommodation with the Office of EEO; and(3) make workplace adjustments prior to procuring items, if applicable.f. Return any SD Form 474 to the Office of EEO that does not contain the appropriatesignatures for a reasonable accommodation.7. The HCM will work collaboratively with representatives from the Office of EEO,OGC, OCIO, and FSD, as appropriate, to:a. Provide guidance and advice about OIG personnel decisions.b. Ensure job applicants receive the reasonable accommodation required to apply forOIG positions.c. Advise and assist approving officials regarding reasonable accommodation requestsin conjunction with the investigation or initiation of disciplinary or performance-based actions.7

IGDINST 1440.2d. Compile data for the Office of EEO for reasonable accommodation requests fromjob applicants.e. Help the Office of EEO train OIG personnel performing the application process torecognize requests for reasonable accommodation and to handle them appropriately.f. Collaborate with the Office of EEO, FSD, approving officials, and employees,when applicable, to facilitate timely issuance of accommodation solutions.g. Ensure a copy of the employee’s reasonable accommodation is not included in theemployee’s official personnel files.8. The Approving Official will work collaboratively with representatives from the Officeof EEO, HCM, OGC, OCIO, and FSD, as appropriate, to:a. Approve or deny properly supported requests for reasonable accommodations forOIG employees within 15 business days. (See Appendix B for a definition of “approvingofficial.”)b. Ensure employees complete IG Form 1440.2-5, attach the completed SD Form 474,and any other received documents, and forward it to the Office of EEO for recordkeepingpurposes. (See Appendix E for IG Form 1440.2-5.)c. Advise the employee that a reasonable accommodation request may needsupporting medical documentation and that they should consult with the Office of EEO.d. Protect the employee’s right to privacy and limit access to accommodation relatedinformation to those individuals with a need to know.e. Engage in dialogue with the employee to assess their needs and to identify theappropriate reasonable accommodation. This dialogue is known as the Interactive Process.f. Consult with the Office of EEO, HCM, and OGC, as necessary, to ensure timelyreasonable accommodation processing.g. Ensure a copy of the employee’s reasonable accommodation is not included in theemployee’s official personnel files.h. Complete the SD Form 474 and ensure that the document contains all requiredsignatures before submitting the form to the FSD to procure furniture, equipment, or initiate aworkplace modification in connection with an approved reasonable accommodation.8

IGDINST 1440.2i. Ensure all furniture, chairs, and other equipment purchased by the OIG for anapproved reasonable accommodation at the Mark Center are turned into the FSD upon theemployee’s departure from the OIG. Similar items purchased for use at field sites will beretained there under the control of the property custodian until needed to fulfill anotherreasonable accommodation request.j. Sign the justification section on SD Form 474, for approved reasonableaccommodation requests.9. The Employee, Job Applicant, or Employee Representative will:a. Request, either orally or in writing, an adjustment or modification to their workenvironment or business process due to a disability, when appropriate.b. Engage in the Interactive Process, including answering relevant questions from theapproving official, the Office of EEO, or HCM, as necessary, who will collectively assess theemployee’s needs and identify the appropriate reasonable accommodations.c. Complete and submit the IG Form 1440.2-5, to the approving official after orallyrequesting a reasonable accommodation. (A recurring reasonable accommodation only needs awritten confirmation with the first request.)d. Provide appropriate notice, as defined in Chapter 4, to the approving official or theOffice of EEO each time they need a recurring reasonable accommodation, such as a signlanguage interpreter or communication access real time translation (CART) services.e. Provide sufficient medical documentation to the Office of EEO to substantiate theexistence of an ADA disability and explain the need for reasonable accommodation, whether thedisability is obvious or not.f. Submit a request to the DoD CAP for any computer and electronic equipment theCAP office can provide to the employee.g. Coordinate with their approving official and representatives from the OCIO toprovide the specifications of the requested assistive technology, in advance of CAP acquisition toensure the requested items will function properly on the OIG network. (Failure to properlycoordinate assistive technology may result in delays or denial of the requested technology.)h. Submit a written request for reconsideration to the approving official, if the initialrequest is denied.i. Contact the Office of EEO if the individual wishes to file an EEO complaint relatedto the request for a reasonable accommodation.9

IGDINST 1440.2j. Use the approved accommodation only for official purposes. Employees may nottake Government property home for personal use or use such resources for unofficial purposes.k. Respond by the suspense date, for requests for additional information, such asmedical documentation.10

IGDINST 1440.2CHAPTER 2REASONABLE ACCOMMODATIONSA. General. An accommodation is a change in the workplace or policies or procedures thatenables an individual with a disability to obtain equal opportunities in employment or applicationfor employment. A reasonable accommodation removes barriers, absent an undue hardship, thatprevent an individual with disabilities from applying for or performing jobs for which they arequalified. A reasonable accommodation can also provide access to a benefit or privilege ofemployment, such as use of medical benefits, access to facilities, training and

Jul 01, 2019 · the DoD Office of Inspector General for providing reasonable accommodations to individuals with a disability. This instruction will expire 10 years from its issuance date. The office of primary responsibility for this instruction is the Office of Equal Employment Opportunity. This instruction is effective

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