ORAT - AECOM
ORATBridging the gap between constructionand successful airport operations usingOperational Readiness, Activation andTransition (ORAT) servicesAviation / WorldwideNext page
ORAT CONTENTSINTRODUCTIONGLOBAL EXPERTISE315What is ORAT?From the US to the Middle East, we have delivered ORAT projectsat major airports. Find out about some of our key projects.Using ORAT to mitigate potentialrisks of airport openings andoperations.SOLUTIONS5Read how we integrate ORATthrough project, design,development, and delivery.SERVICES7Find out aboutthe ORATservices wedeliver at eachstage of theproject sOPERATIONAL READINESS EXCELLENCE (OREx)CONTACT US1423We have developed ourown innovative informationmanagement tool to supportORAT. Discover more.Get in touch with the team.2Next page
CONTENTSINTRODUCTIONSEAMLESS TRANSITION FROMPROJECT DELIVERY TO OPERATIONSGovernanceWHAT IS ORAT?Operational Readiness, Activation and Transition(ORAT) is the integrated approach to managingthe transition of a new airport service or facilityfrom project delivery into active AT is a recognised and proven risk mitigationtechnique that increases opportunities for aseamless transition of new airport projects, services,and facilities from construction to active operations.ProductAn ORAT approach combines the operational goalsof airport owners, operators, and aviation partnersinto a single program — integrating project deliveryand operational readiness activities into one plan toensure that an organisation maximizes the potentialand return on their investment from day one.SystemsORAT is a project andprogramme deliverymethodology whichprovides a standard andstructured approach formanaging multi-stakeholder,cross-functional projectsand rocessTransitionActivationTrials3Next page
CONTENTSINTRODUCTIONUSING ORAT TO REDUCE THE RISKS OFAIRPORT OPENINGS AND OPERATIONSUndertaking the development of a new airport ora major airport expansion will create numerouschallenges for the airport owner, operator and itsaviation partners.All stakeholders need to collaborate to visualiseand plan for how the airport’s operations willchange, so that they are aligned to the new workingenvironment and are prepared to perform fromday one.If these risks are not effectively managed theairport owner can face the negative impactsof a failed or problematic opening, whichcan potentially lead to loss of business anddamage to the airport's reputation.Drawing on our experiencefrom airport projectsaround the world, AECOM’sORAT approach reducesoverall time to market andensures a predictable andsustainable outcome, witheffective and efficientoperations. We encourage,and help implement, earlyadoption of ORAT serviceswithin the planning phase ofprojects so that operationalobjectives are defined asearly as possible — keepingprojects on track forsuccessful openings.Problems associated with airport openingscan be directly linked to a lack of formal ORATprocesses. AECOM’s ORAT approach integratesthe owner, operator, construction delivery, andoperational stakeholder plans; providing a holisticand structured approach for dealing with thechallenges of managing the many risks involved.Major airport projects are further compounded withthe risks involved in the transition from constructionto operations which must be meticulously managed.4Next page
CONTENTSOUR APPROACHOUR ORAT APPROACHOur ORAT approach focuses on creating boththe environment for success through connectedleadership and governance, and the structure forsuccess by adopting a proven ORAT frameworkand approach.Our experienced ORAT leaders help airports deliversuccessful openings by facilitating executive buyin, ensuring enough resources are accounted for,enhancing communication, and delivering effectiveplanning and stakeholder engagement services.We coordinate cross-functional teams of internaland external stakeholders, managing projectdelivery through operational and functional singlepoint-of-contact resources.We have a track record of delivering successfulORAT projects which have provided a safe,sustainable, and smooth transition from projectcompletion through to facility operations. Ourapproach combines strategies, people, processes,facilities, systems, products, and services into onesingle plan.Connecting different stakeholder groups, ourORAT teams continually plan, act, check and revisestakeholder readiness activities along the projectschedule. This helps achieve safe, secure, smooth andsustainable airport operations from the opening date.By harnessing the project knowledge we’ve gainedfrom working on airports across the world, weeliminate common ORAT implementation issues andbridge the gap from construction completion to afunctional airport./ Integrated approach/ Connected leadershipConstructionstakeholders/ Preparing people/ Operations & activation/ TransitionORATTEAMRegulatory &governmentTo mitigate common ORAT issues, we havedeveloped OREx — an advanced informationmanagement tool which leverages technology tosupport operational readiness. The OREx platformhelps us manage large, complex projects, allowingusers to track critical issues and overall progressthroughout a project (see page 14).5AirportstakeholdersNext page
CONTENTSOUR APPROACHINTEGRATING ORAT THROUGH PROJECTDESIGN, DEVELOPMENT, AND DELIVERYMaster PlanningFor us, ORAT starts at the very beginning of aproject, as early engagement of ORAT serviceshelps overcome the challenges of deliveringsuccessful airport openings. We help integrateORAT throughout the entire lifecycle of an airportproject — through design, development and deliverystages, and advocate early engagement to ensureoperational objectives are considered and definedat the master planning phase.Our approach overlaps ORAT processes with thetypical project delivery cycle from planning throughto completion. This helps identify scope gapsearly, align business and project priorities, improvecommunication among stakeholders, and preparethe airport operator for acceptance and operation ofa new facility.While early engagement of ORAT services at theplanning stage is our ideal approach to ensuringsuccessful airport openings, we also have thecapability and experience of delivering ORATservices at later stages of a project’s lifecycle,helping keep an airport opening on track even whenORAT wasn’t initially considered at the outset.DesignDeliveryHandoverOperation & egyStrategiesConceptsProcessServicePlan ruption TIONBUSINESSCONTINUITYNext page
CONTENTSORAT SERVICESOUR ORAT SERVICESGOVERNANCEGovernanceConnected leadership focused on ajoint objectiveWe work with clients to establish a robust and formalORAT governance structure to manage projects.This helps align project and business priorities tofacilitate risk management, issue resolution, anddecision making. The framework we use focuses onexecutive-level governance, as well as managementlevels and single points of contacts (SPOCs) acrossstakeholder groups. Our focus cascades down tocore work streams and cross functional focus groupsto maintain regular and effective communication.Good governance fosters understanding, encouragesexecutive ‘buy in’, minimizes uncertainty and guidessenior management and operational stakeholderstowards a combined ProcessTransitionActivationTrials7Next page
CONTENTSORAT SERVICESOUR ORAT SERVICESOPERATIONAL PLANNINGGovernanceStrategies, master planning andoperational conceptsEarly adoption of the ORAT approach begins frominception and master planning. Our ORAT team defineoperational strategies and concepts to influence andalign master planning, design, and development stagesof projects. We then develop this into a comprehensivePlan of Operations covering every aspect of our client’sTarget Operating Model, including product and serviceperformance aspirations. The Plan of Operationsforms the plans for business and operational changesrequired during the operational readiness phase ofprojects including budgeting, associated resourcerequirements, and stakeholder tiesProcessTransitionActivationTrials8Next page
CONTENTSORAT SERVICESOUR ORAT SERVICESOPERATIONAL READINESSGovernancePreparing for day one, people, and processesOperational readiness focuses on the execution ofthe Operational Readiness Plan in close collaborationwith stakeholders. Our ORAT team work with clientsto manage stakeholders to execute operational plansin close coordination with the overall project. Thisensures stakeholder readiness to operate, enablingthe operational trials and ultimately the airportopening. We have a keen focus on both strategicand tactical change management covering changesto the airports operating model, management ofoperations and standard operating procedures, aswell as ensuring people readiness through trainingand ilitiesProcessTransitionActivationTrials9Next page
CONTENTSORAT SERVICESOUR ORAT SERVICESACTIVATIONGovernanceHandover and acceptance, transition ofoperational responsibilityWe prepare the owner and operator for theacceptance and operation of the new facilities andsystems and focus on the transition of responsibilityand ownership from construction to operations. OurORAT team work with aviation clients to ensure a clearhandover process and that facilities and systems areconfigured for day one operations. We ensure thatsupport and maintenance responsibilities are clearlydefined, and in place, for active esProcessTransitionActivationTrials10Next page
CONTENTSORAT SERVICESOUR ORAT SERVICESTRIALSGovernanceFirst of type, basic, intermediate, disruption andemergency, and advanced trialsOperational trials demonstrate that a new or modifiedfacility is ready for operations. Trials are intended toemulate actual operating conditions that show the fullintegration of systems and facilities with operationalprocedures and staff. Trials are progressive both inscale and complexity, ensuring that every aspect ofnew operations is thoroughly proven before opening.Carrying out trials helps engage stakeholdersand build momentum and confidence towards litiesProcessTransitionActivationTrials11Next page
CONTENTSORAT SERVICESOUR ORAT SERVICESTRANSITIONGovernanceOpening strategy andtransition logisticsAn opening strategy and transition plan define themost appropriate route for the airport to commenceactive operations. This must be carefully plannedand co-ordinated with the owner, operators,maintainers, and stakeholders to minimise thepotential for interruptions to operations, reductionsto airport capacity, and to ensure a smooth andtrouble-free esProcessTransitionActivationTrials12Next page
CONTENTSORAT SERVICESOUR ORAT SERVICESBUSINESS CONTINUITYGovernanceOperational support through transition and earlyphases of operationsThe early days of operations carry the most risk tooperational and business continuity. Our aviationexperts ensure that our clients and their stakeholdershave the support needed to manage the transitionalperiod, as well as the early days of airport operations.We support operations and help build confidence andefficiencies during early operations. ransitionActivationTrials13Next page
CONTENTSORExLEVERAGING TECHNOLOGY TOSUPPORT OPERATIONAL READINESSOPERATIONAL READINESSEXCELLENCE (OREx)OREx is our advanced information managementplatform for ORAT. Through collaboration withAECOM’s Global Aviation team, we developedan effective management tool for ORAT byleveraging decades of aviation experience.It uses a comprehensive approach that focuses ondelivering assets from construction as well as theactivities needed for an operational facility. OREx iseasily tailored to a client’s specific project needs.Using OREx creates multiple advantages. Theplatform helps efficiently utilize work breakdownstructures to manage large and complex projects,and increase team accountability. It can track criticalissues and overall progress as well as tracking actualversus scheduled performance. OREx helps identifychange events and integrate them into projects.Our team of professionals help mitigate common ORAT issues and highlightthe solution to a successful ORAT program. Using OREx, we can deliver a vastrange of benefits including:/ Secure, enterprise-gradeinfrastructure/ Improve stakeholder coordinationand communication/ Management of large, complexprojects/ Schedule ORAT activities/ Provide real-time monitoringand reporting on all systems andprocesses required under ORAT/ Early identification of critical issues,missing scope, or actions/ Track and resolve new facility issuesin an operational environment/ Increased stakeholder engagementand ownership of process/ Reduced time from constructioncompletion to an operational facility/ Provide real-time management anddistribution of required actions/ Facilitates critical decision-makingon a timely basisOur OREx platform helps managelarge and complex ORAT projects14Next page
CONTENTSINSIGHTSCASESTUDYDELIVERING SUCCESSFUL AIRPORTOPENINGS ACROSS THE WORLDOur experience is drawn from airport projects from around the world. We’veassembled a team of experts in the field of ORAT that are flexible to meeting theneed for ORAT services globally.SANSAN DIEGO INTERNATIONAL AIRPORTSAN DIEGO, USThe Activation Team helpeddeliver the following project at SANWe’ve provided program and construction managementservices for San Diego Airport since 2006 and successfullycompleted several major projects. As a stakeholder on theActivation Team, we provide ORAT services for theaviation department.Green Build 820 million LEED(Leadership in Energy andEnvironmental Design) ratingplatinum terminal expansionRental car centre 316 million, 2.1 millionsquare foot facilityParking plaza 127 million 2,900 parkingspace garageFlight informationservice project 229 million project toconvert six existing gates tointernational swing gates andprovide 1,000 PAX per hourprocessing capacity15Next page
CONTENTSCASE STUDYFLLFORT LAUDERDALE-HOLLYWOODINTERNATIONAL AIRPORTFLORIDA, USAerial view of FLLNew south runway andTerminal 4 replacementAs program manager of the FLL Terminal 4 replacementproject, we developed the commissioning guideline andperformed as a stakeholder in the ORAT process as anextension of the client staff.Fast factsThe ORAT process supported the successful delivery of acomplex phasing project to replace an existing 10-gate facilitywith a new 14-gate concourse, while maintaining airportoperations. Additional projects include Federal InspectionServices and a Checked Baggage Inspection System.We also implemented OREx (see page 14) to managethe client’s complex transition from temporary off-siteadministrative offices to a consolidated office building locatedon top of the new 14-gate Concourse H.16Project value 1.3 billionArea483,000 square feetHighlights12 international swinggates, 2 domestic gates,SSCP, Checked BaggageInspection System, 2000PAX/hr Federal InspectionServices, runway, 60,000 SFaviation department officesNext page
CONTENTSCASE STUDYFast factsICTWICHITA DWIGHT D. EISENHOWERNATIONAL AIRPORTKANSAS, USAir Capital Terminal 3Providing extensive ORAT services for Wichita NationalAirport’s new terminal, we implemented a two-prongedapproach using both a Transition team and a ConstructionLogistics team to ensure a successful opening.Our Transition team worked with all the future buildingoccupants — such as airlines, concessionaries,maintenance, police, operations, to develop lists ofoperational requirements and physical movements.The Construction Logistics team held bi-weekly stakeholdermeetings to determine a list of items occurring over the fewmonths prior to activation.The project transitioned into the new terminal from the oldterminal in an overnight move. We set up a command / callcentre in the new terminal and staffed it 24 hours a day afteropening for a period of five days to take care of the manydifferent questions and minor building problems.17ScaleCapacity to support two millionpassengers per year. Designsupports future expansion for2.4 million passengersInvestment 160 millionBuilt-up area275,000 square feetNo. of gates12BaggageExpanded baggage handlingsystems with three carouselsNo. of security lines4Car parking spaces1,600 over four levels designedfor horizontal expansionSustainabilityDesigned and constructed inaccordance with Leadershipin Energy and EnvironmentalDesign (LEED) Gold certificationNext page
CONTENTSCASE STUDYEmergency power trialsPassenger simulation at BABSFOSAN FRANCISCO INTERNATIONAL AIRPORTHARVEY MILK TERMINAL 1SAN FRANCISCO, USThe 2.4 billion Harvey Milk Terminal 1 project consists of anew check-in hall, Boarding Area B (BAB) supporting 25 gates,a new consolidated security checkpoint and baggage handlingsystem. Construction is divided into two projects: BAB andHarvey Milk Terminal 1 Center (T1C). This is an operatingterminal with construction being performed in phases, whilemaintaining flight operations.As Construction Manager for T1C, we are working inconjunction with the project team, and have created amanual that defines the steps and processes to performcommissioning and ORAT. The manual will act as a guidancedocument for use on current and future projects at SFO tocreate an exceptional project outcome.We developed a structured process with documented planning,governance, resolution structure, goals, metrics and reportingto ensure a successful terminal opening. An important factor ofour success was the Stakeholder Engagement Process (SEP)groups which were made up of key airport stakeholders withvested interests in particular systems or operations. Workingcollaboratively with design builders and SEPs, we had 36systems for which we coordinated the operational planning,training, familiarization, operational readiness trials and postopening issue resolution.18The four-year timeline for the project2019Nine gates open in BAB; new consolidatedsecurity checkpoint opens; T1C partially opens2020Nine more gates open in BAB (18 gates total),entire south check-in lobby2021International connector open, seven additionalgates (25 gates total), swing gates open2023BAB and T1C fully operationalNext page
CONTENTSCASE STUDYFast factsBAE simulation daySFOSAN FRANCISCO INTERNATIONAL AIRPORTTERMINAL 3 BOARDING AREA ESAN FRANCISCO, USThe 138 million Terminal 3 Boarding Area E (BAE) projectincluded a building expansion and remodel to the concoursefloor area. The additional square footage helped expand holdrooms and provide appropriate seat counts for the aircraftfleet mix, as well as revenue-generating concession spaceand additional passenger amenities. The project improvedthe many terminal systems and building components that hadreached the end of their useful life and enhanced securityby improving access control, paging, fire protection and firealarm systems, and IP-based CCTV systems.Operational readiness trials were performed on all majorsystems that impact public customer service activi
/ Secure, enterprise-grade infrastructure / Management of large, complex projects / Provide real-time monitoring and reporting on all systems and processes required under ORAT / Early identiication of critical issues, missing scope, or actions / Provide real-time management and distribution o
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Passenger/Staff Flow - ORAT Supporting Activities . Baggage Hall Curbside . Advanced & Integrated Full Passenger Processing o Queues o Departures o Arrivals Remote Gate Bussing o Wait Times . 15 ACI Operations & Technical Committee XXX111 PAX / Staff Flows
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