The Seven Habits
AMERICAN PUBLIC WORKS ASSOCIATION December 2018 www.apwa.netThe Seven Habitsof Highly Dysfunctional LeadersAlso inside:APWA Public WorksCompensation Reportand Salary CalculatorSee Page 6
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The APWA Reporter, the official magazine ofthe American Public Works Association, coversall facets of public works for APWA membersincluding industry news, legislative actions,management issues and emerging technologies.December 2018/Vol. 85, No. 12LEADERSHIP & MANAGEMENT ISSUEINSIDE APWA122President’s Message4Public Works: A Partner and First Responder6APWA Public Works Compensation Report and Salary Calculator offersnew member benefit10Technical Committee News1233rd Annual National Snow Roadeo15Continuity of Success: Second year of the Young Professionals Committee17Public Works gets the job done in Music City19Meet your APWA National Committee for Diversity & Inclusion23Reasonable Means Reasonable25APWA announces newly credentialed agencies and professionals27In and Around APWACOLUMNS5328Washington Insight30GAC Insight32Spotlight on Canada43Media Insight45Imagination to Innovation46Open Your Winter Toolbox48Leading from the Frontlines50International Idea ExchangeFEATURES7056The Seven Habits of Highly Defective Leaders Habit #1: Refusing to Make a Decision58 Habit #2: Not Doing What You Say You Will Do60 Habit #3: Not Doing What You Know You Should Be Doing64 Habit #4: “It Is Not My Job”66 Habit #5: Passive-Aggressive Behavior68 Habit #6: Avoiding Blame70 Habit #7: Résumé BuildingWORKZONE73WorkZone: Your Connection to Public Works CareersMARKETPLACE767877Original cover artwork byKelly Meyer, APWA.Products in the NewsProfessional DirectoryCALENDARS75Education Calendar8080World of Public Works CalendarIndex of Advertiserswww.apwa.net/December 2018/APWA Reporter1
The leader who mattersthe most: youDavid L. Lawry, P.E.APWA PresidentOne of the great things aboutthe field of public works isits tremendous and inherent variety. For most localgovernments, from city tocity, the operational departments arefairly homogenous. If you’ve seen onepolice department, you’ve seen themall. Oftentimes, the only differencebetween fire departments across thecountry is the color of the trucks.But, there are tens of thousands ofpublic works agencies across the UnitedStates and Canada and there’s no twoof them alike. Some have streets, somehave sewers, some have airports andtransit systems, while others have parks,beaches and even cemeteries in theirportfolio. Some have solid waste, manymore don’t. Some do building permitsand code enforcement while others arethe water utility and electric distribution for their community. A quick scanthrough the chapters of the accreditation manual show off the incrediblevariety of things different public worksdepartments are tasked with.Part of the challenge of an associationlike APWA is to bring value to theirmembers. So, we have Technical Committees to define and refine the leadingtrends of the industry and educationalresources to share our lessons learnedfrom our peer experts to the rest ofthe association. But it’s hard to findone thing that’s of interest to all the2APWA Reporter/December 2018members of the association. Fleetmanagers have very different demandson them than stormwater coordinatorsor collection system supervisors. Andstreet cleaning section chiefs often payattention to very different things thanthe typical public works director. Butthere is one thing that speaks across allthe wonderful variety of responsibilities entrusted to public works agencies:leadership. Every single one of ourworkplaces requires good leadershipbecause of all the people working inevery public works department.That's the common connectionbetween all our workplaces: us, thepeople in the workplace. Whether youwork in streets or sewers or cemeteries.Whether you build projects or maintain them afterwards. Whether youwork for a city, a county, or a privatecompany. Whether you lead a workgroup or a small team. Or maybe youare just a member of a team. Maybeyou even work by yourself, supervisingno one else. We are the common ingredient. Every workplace has people in it.Many of us in the public works industry do not think of ourselves as “leaders.” That’s always someone else: thedirector, the manager, the supervisor.But if you interact with people in anyway, even if you are an office of one orat the humblest height of a hierarchy,you are a leader. And this issue of theAPWA Reporter is for you. All of you./www.apwa.netOfficial Magazine of theAmerican Public Works AssociationPUBLISHERAmerican Public Works AssociationOne Kansas City Place1200 Main Street, Suite 1400Kansas City, MO 64105(800) 848-APWA (Member Services Hotline)(816) 472-6100 (Kansas City metro area)FAX (816) 472-1610e-mail: kclark@apwa.netWebsite: www.apwa.netEXECUTIVE DIRECTORScott D. GraysonEDITORR. Kevin ClarkGRAPHIC DESIGNERJulie SmithADVERTISING SALES: FOX ASSOCIATESChicago(312) 644-3888New York(212) 725-2106Los Angeles(805) 522-0501Detroit(248) 626-0511Phoenix(480) 538-5021APWA WASHINGTON OFFICE1275 K Street NW, Suite 750Washington, D.C. 20005-4083(202) 408-9541 FAX (202) 408-9542Disclaimer: The American Public Works Associationassumes no responsibility for statements and/oropinions advanced by either editorial or advertisingcontributors to this issue. APWA reserves the right torefuse to publish and to edit manuscripts to conform tothe APWA Reporter standards.Publisher’s Notice: The APWA Reporter, December2018, Vol. 85, No. 12 (ISSN 0092-4873; PublicationsAgreement No. 41450540). The APWA Reporter ispublished monthly by the American Public WorksAssociation, One Kansas City Place, 1200 Main Street,Suite 1400, Kansas City, MO 64105. Subscriptionrate is 226 for nonmembers and 25 for chaptersponsored students. Periodicals postage paid at KansasCity, MO and additional mailing offices. POSTMASTER:Send address changes to the APWA Reporter, OneKansas City Place, 1200 Main Street, Suite 1400,Kansas City, MO 64105. Canada returns to: P.O. Box2600, Mississauga, ON L4T 0A8.Reprints and Permissions: Information is available p. 2018 by American Public Works AssociationAddress Change?To alert us of a change to your membership record,contact an APWA Membership Specialist at (800) 848APWA or membership@apwa.net.The APWA Reporter is printed by Royle Printing, SunPrairie, Wisconsin.
The collection of articles at the heartof this month’s issue is a take-off fromthat self-help blockbuster, The SevenHabits of Highly Effective People, butwith a humorous twist: The Seven Habits of Highly Dysfunctional Leaders.Chances are, as soon as you saw thetitle of the series, you had a particularperson come to mind—perhaps a bossfrom your past. Hopefully not yourpresent! But that first thought—“Iknow someone who fits that description”—comes easily to mind becauseof our own natural ability to find faultin other people first. It’s just part ofhuman nature.But I’d like to invite you to take acloser look at the leader most easilyexamined but so frequently overlooked—yourself. Self-reflection,especially of the critical kind, does notcome easily to many of the types ofpeople who find themselves in serviceto the public—we get enough criticismin our daily work, right? But it’s a nec-essary part of improving how we workand how we better lead our workplacesand our communities.The seven habits start out as a tonguein-cheek way to get us to start thinkingabout our own habits by pointing firstat those in others that we may not haveremembered fondly.A key part of the examination of each ofthe habits is learning how to recognizebehaviors for what they are, in yourselfand others. Just having a name to putto that bad behavior is helpful to begincurbing it, not just in yourself, butalso in others. If you don’t know whatpassive-aggressive behavior looks like,you can’t recognize it when shows up.There’s also some tips and suggestionsfor how to deal with these bad habits,again, in yourself and in others. Thereare ways to deal with each of thesehabits that treat everyone with dignityand respect while remaining assertiveand proactive.The seven habits startout as a tongue-incheek way to get us tostart thinking aboutour own habits.I think you’ll find each of the articlesa helpful tool for managing not onlyyour interactions with vexing people,but also useful for helping ensure youare not yourself turning into someoneelse’s idea of a dysfunctional leader.While the business of public works isserious work, let’s not take ourselvestoo seriously. Take some time to enjoythis issue and the articles in it and seehow they apply to the leader who matters the most: you.AMERICAN PUBLIC WORKS ASSOCIATIONYour Comprehensive Public Works ResourceMission Statement: The American Public Works Association supports those whooperate, improve and maintain public works and infrastructure throughadvocacy, education & member engagement.BOARD OF DIRECTORSPRESIDENTDavid L. Lawry, P.E.Director of Municipal ServicesChastain & Associates LLCSchaumburg, ILPRESIDENT-ELECTWilliam E. (Bill) Spearman, III, P.E.PrincipalWE3 Consultants LLCSaluda, SCPAST PRESIDENTBo Mills, PWLFDirector of Public WorksCity of Germantown, TNDIRECTOR, REGION IGary Losier, P.Eng.Director of Engineering and WorksTown of Quispamsis, NBDIRECTOR, REGION IICharlie Jones, P.E., PWLFProject Manager, Great ValleyConsultantsWyomissing, PADIRECTOR, REGION IIIKeith Pugh, P.E., PWLFEngineering Services DirectorCity of High Point, NCDIRECTOR, REGION IVDouglas E. Layton, P.E., PWLFRetiredDIRECTOR, REGION VRichard T. (Rich) Berning, P.E., MPARetiredSpringfield, ILDIRECTOR, REGION VIChuck Williams, PWLFRetiredLenexa, KSDIRECTOR, REGION VIIDavid Fabiano, P.E., PWLFTown EngineerTown of Gilbert, AZDIRECTOR, REGION VIIIShahnawaz Ahmad, P.E., PWLFPresidentSA AssociatesArcadia, CAADVISORY sa Ann Rapp, PWLFDirector of Public WorksCity of Lakewood, CADIRECTOR-AT-LARGE, FLEET &FACILITIES MANAGEMENTMary Joyce Ivers, CPFP, PWLFFleet and Facilities ManagerCity of Ventura, CADIRECTOR-AT-LARGE,LEADERSHIP ANDMANAGEMENTStan Brown, P.E., PWLFCity ManagerCity of Oakwood, GA(Past APWA Presidents)Robert AlbeeRonald J. CalkinsNick W. DiakiwJerry M. FayBob FreudenthalLarry W. FrevertEdward A. GottkoKen HaagDwayne KalynchukLarry T. KoehleDiane LindermanMartin J. ManningJames J. McDonoughRobert MillerBo MillsJudith M. MuellerRonald L. NorrisRichard L. RidingsJohn J. RoarkLarry StevensHarold E. SmithJune Rosentreter SpenceNoel C. ThompsonElizabeth TreadwayTom TriceBrian R. UsherWilliam A. VerkestWin WestfallCarl D. WillsExecutive DirectorScott D. GraysonExecutive DirectorEmeritusRobert D. BugherFPOFPO FPODIRECTOR-AT-LARGE,TRANSPORTATIONDIRECTOR, REGION IXKathleen B. DavisDan Hartman, PWLFDirector of Public WorksDirector of Local ProgramsCity of Golden, COWashington State Department ofTransportationDIRECTOR-AT-LARGE,ENGINEERING & TECHNOLOGY Olympia, WAJim Neal, P.E., PWLFPublic Works DirectorCharleston County, SCwww.apwa.netFollow us on Instagram@apwagramFollow us on Twitter@apwatweets/December 2018/APWA Reporter3
Public Works: A Partner andFirst ResponderScott Grayson, CAE, Executive Director, American Public Works AssociationReprinted with permission from the International Association ofFire Chiefs, On Scene online newsletter, October 31 editionIn July, APWA reached out to IAFC leaders regarding their plansto launch its Public Works as First Responders campaign. We metwith them to learn more about the effort. They assured us thatpublic works directors will discuss this with their local municipalities and local organizations. We asked APWA to write anarticle for On Scene, summarizing the campaign’s intent andpurpose and how it may affect fire departments. Fire service leaders are encouraged to contact their local public works director formore information and be actively engaged in the discussion ofhow this designation will be used and addressed in your jurisdiction. – Mark Light, IAFC CEO and Executive DirectorIn November 2017, the board ofdirectors of the American PublicWorks Association (APWA) passeda motion to launch a campaignto promote Public Works as FirstResponders. So how did this cometo be?Recently, APWA developed andapproved a new strategic planinvolving all of our stakeholdersScott Graysonin the development. This planwill guide our association into the future. Our vision is“advancing quality of life for all.” Our mission is to “support those who operate, improve, and maintain publicworks and infrastructure through advocacy, education andmember engagement.”Two of our strategic goals focus on serving as the voicefor public works and showing the value of public worksto communities throughout North America. Why is thisimportant? Much like firefighters and police, those whowork in public works do not do what they do for recognition and kudos—although it is always nice when they arereceived. To this end, APWA has taken it upon itself to bethe voice of public works and share with the public in the4APWA Reporter/December 2018/www.apwa.netUnited States and Canada the value of public works. Oneof the many important roles of public works is to serve as afirst responder.In 2003, George W. Bush, through a Homeland SecurityPresidential Directive (HSPD-8), declared that:The term “first responder” refers to those individuals whoin the early stages of an incident are responsible for theprotection and preservation of life, property, evidence, andthe environment, including emergency response providersas defined in section 2 of the Homeland Security Act of2002 (6 U.S.C. 101), as well as emergency management,public health, clinical care, public works, and other skilledsupport personnel (such as equipment operators) thatprovide immediate support services during prevention,response, and recovery operations.For APWA, it is not enough to just be called a first responder.We have embraced this title and realize it is important to usthat we engage as first responders since we are responsiblefor emergency management and protecting, operating andmaintaining critical infrastructure throughout the U.S.Public works is charged with different duties during emergency situations than are firefighters; our skills, tools andprofessional experiences complement those of our firstresponder partners.I have been told by both firefighters and police that theywould have great difficulty getting to an emergency scene ifthe roads have not been cleared of snow, ice or debris.Public works and firefighters work hand-in-hand in manycommunities. For example, last year, two days after theThomas fires had stopped burning, I was taken into the hillsin Ventura, California, by the interim public works director and the fire department’s battalion chief. The battalionchief turned to the interim public works director, as welooked at the devastation and impending mudslides, andsaid, “We put out the fire, but now you and your team areon next to deal with the potential mudslides.”
Another way APWA members work with partners in emergency preparedness, response and recovery is by fully engaging and serving on many committees and task forces withinnongovernmental organizations and government agencies,such as: Emergency Management Assistance Compact – TheAmerican state-to-state mutual-aid system establishedunder PL 104-321. Stafford Act Coalition – A Washington-based coalitionof associations and organizations dealing with federallevel responses to disaster mitigation, recovery andrelief. National Homeland Security Consortium – Supported by the National Emergency Management Association, consisting of 21 national organizations representing local, state and private emergency responseprofessionals. SAFECOM – Managed by the Department of Homeland Security’s Office of Emergency Communications.Through collaboration with emergency respondersand elected officials across all levels of government,SAFECOM works to improve emergency responders’emergency-communication interoperability acrosslocal, regional, tribal, state, territorial and internationalborders and with federal government entities. Federal Highway Administration’s Traffic IncidentManagement – Consisting of a planned and coordinated multidisciplinary process to detect, respond to andclear traffic incidents so that traffic flow may be restoredas safely and quickly as possible. Public Safety Advisory Committee – Assisting the FirstResponder Network Authority in carrying out its dutiesto build, deploy, operate and maintain the FirstNetnetwork. The current Committee consists of 42 representatives from associations and organizations from alldisciplines of public safety responders as well as local,state, territorial, tribal and federal government. FirstNet – The first high-speed, nationwide, wirelessbroadband network dedicated to public safety. The FirstNet network provides a single, interoperable platformfor emergency and daily public-safety communications.Lastly, as part of the Public Works as First Responders campaign, APWA has launched a new public works symbol. ThePublic Works First Responder symbol uses familiar colors—orange, black and white—and a design reminiscent of roadconstruction signs, safety cones and construction barrels.By displaying the symbol wherever appropriate, publicworks agencies can raise awareness among communitymembers, government officials and other first respondersabout the critical role public works plays in emergency man-The Public Works First Responder symbolI believe that there is widespreadcooperation and respect amongemergency first responders. Let’swork together to protect ourcommunities everywhere.agement efforts. Public works directors that I have spokenwith have shared with me that they have sought approvalto use the symbol from their city managers, administrators, mayors and council and that other department headssuch as fire chiefs and police chiefs have embraced this newsymbol as well.I believe that there is widespread cooperation and respectamong emergency first responders. APWA is committed toworking with the IAFC to improve relations and cooperationamong fire, police and public works to protect the safety,health and welfare of our communities.Rest assured that the launch of the Public Works as FirstResponder campaign should in no way diminish the criticalimportance of firefighters, nor is it our intent to take awayany funds or recognition that other first responders receive.Let’s work together to protect our communities everywhere.Scott Grayson, CAE, is the Executive Director of the AmericanPublic Works Association.www.apwa.net/December 2018/APWA Reporter5
APWA Public Works CompensationReport and Salary Calculator offersnew member benefitStudy reveals some promising trendsDavid Dancy, Director of Marketing and Web Services, American Public Works Association, Kansas City, MissouriThe American Public Works Association boasts a proud traditionof excellence and serves as a fantastic resource for public workseducation and information. Butone thing APWA has been missing foryears is a compensation study of thepublic works profession. Not since the1989 Profile of Local Service Organizations and Managers, or as some wouldcall it the APWA Special Report 57, hasAPWA completed a full compensationstudy of its members.“We want to continuously meet theneeds of our members,” said ScottGrayson, APWA’s Executive Directorsince 2016, “which is why we felt it wasimportant to complete this study atthis time. As the Association for PublicWorks, our members and their agencies come to us looking for informationthat will help them to be successful intheir communities and in their careers.We want to provide quality education in public works and be the bestresource for public works technical andcareer informatio
The seven habits start out as a tongue-in-cheek way to get us to start thinking about our own habits by pointing first at those in others that we may not have remembered fondly. A key part of the examination of each of the habits is learning how to recognize behaviors for what th
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Seven habits “The 7 habits of highly effective people” - Stephen R. Covey I will give seven examples. Why seven? To match the title. The title is inspired by the book from Stephen Covey. The Seven habits book is a very good one. I can recommend it
light. Covey’s “Seven Habits” are principles for life that can be applied in any situation or relationship. In fact, this book followed up his bestselling book, “The Seven Habits of Highly Effective People,” where these same seven habits were defined an
