VOLUNTARY RECALL CAMPAIGN 2018-2019 LEAF; AV
ober 29, 2019VOLUNTARY RECALL CAMPAIGN2018-2019 LEAF; AV CONTROL UNIT (INFOTAINMENT)SOFTWARE UPDATECAMPAIGN ID #:NHTSA #:APPLIED VEHICLES:R191119V6542018-2019 Leaf (ZE1)Check Service COMM or Dealer Business Systems (DBS)National Service History to confirm campaign eligibility.INTRODUCTIONNissan is conducting this voluntary recall campaign on certain specific model year 20182019 Leaf vehicles to update the AV Control Unit (Infotainment) software. This service willbe performed at no charge to the customer for parts or labor.IDENTIFICATION NUMBERNissan has assigned identification number R1911 to this campaign. This number mustappear on all communication and documentation of any nature dealing with this campaign.DEALER RESPONSIBILITYIt is the dealer’s responsibility to check Service COMM or Dealer Business Systems (DBS)National Service History for the campaign status on each vehicle falling within the range ofthis voluntary recall which for any reason enters the service department. This includesvehicles purchased from private parties or presented by transient (tourist) owners andvehicles in a dealer’s inventory. Federal law requires that new vehicles in dealerinventory which are the subject of a recall must be corrected prior to sale. Failure todo so can result in civil penalties by the National Highway Traffic SafetyAdministration. While federal law applies only to new vehicles, Nissan stronglyencourages dealers to correct any used vehicles in their inventory before they are retailed.Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians areproperly trained individuals who have the equipment, tools, safety instruction, and know-how to do a jobproperly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DONOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.1/11
REQUIRED SPECIAL TOOLSD Card J-52812-13 One special tool SD Card J-52812-13 has been shipped to each dealer (seeFigure 1). Additional SD cards are available from Tech Mate: nissantechmate.com or1-800-662-2001.Figure 1IMPORTANTIt is highly recommended that the provided campaign SD card, J-52812-13, be used.HINT: If unavailable, the reprogramming software may be downloaded onto special tool SDcard J-52727-2 using the Infotainment Software Download procedure. Special tool SD card J-52727-2 has also been shipped to each dealer. Click here to access the Infotainment Software Download procedure. After thesoftware has been downloaded, continue to step 1 in this bulletin.2/11NTB19-092
SERVICE PROCEDUREUpdate AV Control UnitNOTE: Refer to Figure 2 below for location of controls and SD card.SD card slotMenu buttonMap buttonVolume buttonInfo buttonFigure 21.Make sure the MAP SD card (not the software update card) is inserted in the SD cardslot before starting the software update procedure.2.Turn the ignition to ON/ACC.3.Turn the hazard warning lights ON.4.Ensure the map is displayed on the screen by pressing the MAP button (Figure 2).5.Ensure the audio system is OFF (Audio OFF should be displayed in the top left cornerof the MAP screen as shown in Figure 2).3/11NTB19-092
6.Access the System Diagnostic Menu. Press and hold down the MENU button and at the same time rotate the volume knob(Figure 3) more than three clicks in each direction (back and forth) until SystemDiagnostic Menu displays (Figure 4).NOTE: The audio system must be OFF in order to enter System Diagnostic Menu.Press andhold while rotatingthis knobFigure 37.Select Confirmation/Adjustment (Figure 4).Figure 44/11NTB19-092
8.Use the scroll bar to scroll down, and then select Software Update (Figure 5).Scroll barFigure 59.Select YES (Figure 6). The system will reboot automatically.Figure 65/11NTB19-092
The reboot is complete when the message in Figure 7 displays. DO NOT select“OK” or “CANCEL” at this time.Figure 710.11.Remove the MAP SD card. Refer to Figure 2 on page 3 for the SD card location. The SD card slot has a small cover. To access the MAP SD card, open the coverwith a suitable tool. Push on the MAP SD card, and then it will pop out.Install Essential Tool J-52812-13 (provided, Figure 8) into the SD card slot.Figure 86/11NTB19-092
12.Select OK (Figure 9).Figure 9 Once OK has been selected, the message in Figure 10 should appear.The program update will now be started.Figure 107/11NTB19-092
Update status progress bar will appear (Figure 11). The software update will take approximately 5-7 minutes.Figure 11 After the update has completed, the screen in Figure 12 should display.Figure 128/11NTB19-092
13.Remove J-52812-13 from the SD card slot.14.Insert the MAP SD card.15.Select OK (Figure 13).Figure 139/11NTB19-092
After selecting OK, the screen in Figure 14 should display after 1-2 minutes.Figure 1416.Turn the hazard warning lamps OFF.17.Turn the ignition OFF.18.Turn the ignition ON.10/11NTB19-092
CLAIMS INFORMATIONSubmit a “CM” line claim using the following claims coding:CAMPAIGN (“CM”) IDR1911DESCRIPTIONReprogram AV Control UnitReprogram not neededOP CODER19111R19113FRT0.3 hrs0.2 hrsAMENDMENT HISTORYPUBLISHED DATE REFERENCEOctober 29, 2019NTB19-092DESCRIPTIONOriginal bulletin published11/11NTB19-092
APPLIED VEHICLES: 2018-2019 Leaf (ZE1) Check Service COMM or Dealer Business Systems (DBS) National Service History to confirm campaign eligibility. INTRODUCTION Nissan is conducting this voluntary recall campaign on certain specific model year 2018-2019 Leaf vehicles to update the AV Control
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