VOICE PROCESSING SYSTEM - Panasonic

VOICE PROCESSING SYSTEMKX-TVM50KX-TVM200the voice of business

SYSTEM HIGHLIGHTSThe human voice is still the bestway to communicate. With thePanasonic KX-TVM50AL and KXTVM200AL, Panasonic introducestwo feature-packed VoiceProcessing Systems (VPS) designedfor efficient communication.The KX-TVM50AL and KX-TVM200ALeach offer Automated AttendantAutomatic Call Routing and MessageNotification, each can be customisedto your needs.Other new features include EmailNotification and Voice Mail Menuusing the LCD on PanasonicProprietary Telephones (PT).With the KX-TVM50AL andKX-TVM200AL, Panasonic deliversnew levels of communication easeand efficiency that can help anybusiness be more productive.System ExpansionWhen your business grows, youneed a Panasonic Voice ProcessingSystem that can grow with you. Asyour needs change over time, theKX–TVM50AL and KX-TVM200ALcan be expanded to keep up withyour increased call traffic. TheKX-TVM50AL comes equippedwith 2 ports, capable of handling2 calls at once. This entry levelsystem is ready to satisfy smallscale voice mail needs right outof the box and can be expanded to6 ports, handling 6 calls at once.Recording time can also be doubledby adding a KX-TVM524 4-HourRecording Time Expansion Card.The larger-scale KX-TVM200AL canbe expanded to 24 ports, handling24 calls at once. Recording timeis an incredible 1000 hours.Custom ServiceUsing Custom Service, you cangive callers 1-digit access todepartment extensions, specialannouncements and otherinformation. The caller listens tothe first Custom Service menu, thenselects from the options available.Thank you forcalling Panasonic.For English, press 1.For Spanish, press 2.Voice Mail (VM) Menu on the LCDFor easier operation, Voice Mailmenus and the number of newmessages received can be displayedon the LCD screens of ProprietaryTelephones. Users can retrievemessages or specify parameters.1For information on new products, press 1.For technical support, press 2.For information on training courses, press 3.To send us a fax, press 4.E-MessageEven while you are away fromthe office, the Panasonic VoiceProcessing System will make sureyou never miss a message. You canconfigure the system to notify you byemail when you have received newmessages; you can then log in toyour mailbox remotely and listen toyour messages. Better yet, have thesystem send your new messages intelephone-quality WAV file formatas email attachments and listen toyour messages without even pickingup the phone! You can easily forwardthem by email to other partiesand keep backup copies of thosemessages on your PC. Calling theoffice to check your messages isfinally a thing of the past.LAN

STANDARD FUNCTIONSVoice Mail ServiceMessage Waiting NotificationThe KX-TVM50AL provides 64password-protected mailboxes whilethe KX-TVM200AL provides 1024.When callers reach your mailbox,they can hear a personal greetingthat you recorded and then leavea message. You can also set thesystem to automatically forwardmessages to a back-up mailbox,if desired.This feature tells you when a callerhas left a message in your mailbox.It can notify you in any of three ways:Automated Attendant ServiceAnswers incoming calls androutes the caller to the appropriateextension or department.Interview ServiceThe KX-TVM50AL and KX-TVM200ALcan provide a kind of “interviewservice”. You can record up to 10questions and set the system upso that when someone calls, heor she is sent to the questionand-answer mailbox. The systemwill ask the questions and thenrecord the caller’s answers. This isideal for such uses as taking mailorders, screening job applicants orconducting surveys. By lighting the “message waiting”lamp on your telephone. By sending a message to yourbeeper, either telling you to callyour mailbox or actually providingthe caller’s number. By calling you at a telephonenumber you specified in advance.Multilingual Voice PromptsYou can program Multilingual VoicePrompts. The opening greetingcan be set to let the caller choose alanguage and you can even programdifferent incoming phone lines to beanswered in different languages. It’sa great feature for global businesses.Direct Mailbox AccessAutomatic Message Forward /Copy MessageIf messages have not been “pickedup” after a specified period of time,the system can be programmedto automatically move or copy themessage to another mailbox.Holiday ServiceThe system can play specialgreetings for holidays and specialservice settings can be programmed.Playback Volume / Speed ControlSubscribers can change playbackvolume or speed while listeningto messages.Fax DetectionWhen a port receives a fax call andfax tones are detected, the systemwill automatically transfer the call tothe designated fax extension.Mailbox owners can retrieve newmessages simply by calling fromyour extension or pre-registeredtelephone number. No confusinglog-in codes are required.USEFUL PANASONIC FUNCTIONSCaller ID Call RoutingThis feature automatically sendscalls from preassigned Caller IDnumbers (“wild card” digits canbe used) to a designated mailbox,extension or Custom Service.Routing can help your companyprovide better service in countlessways. For example, when animportant customer rings, you canforward their call directly to yourcompany’s key contact, have callsfrom your client in Paris forwardedto a mailbox with a greetingmessage in French or have callsfrom family members or friendssent to a private Custom Servicemenu just for them. You can evenuse Message Waiting Notificationto call your beeper or mobile phonewhen someone has called andleft a message in your mailbox.Caller Name AnnouncementNow, you don’t even have to look atyour phone to identify certain callers.With this feature, you can store prerecorded audio messages that willbe played through the telephone’shandset, matching a Caller IDnumber that is programmed with apre-recorded message. Ë

USEFUL PANASONIC FUNCTIONS [Continued]Personal Greeting for Caller IDEach subscriber can record up tofour different Personal Greetingsand designate up to eight CallerID numbers to be directed to eachgreeting. For example, you couldcreate one greeting message inGerman and designate eight Germancustomers to it. If any of them callswhile you’re away from your desk,they will automatically be sent to themailbox with the German message.Intercom PagingNotifies you of an incoming call, evenif your extension is unanswered. Thesystem will put the caller on holdand use an internal or externalpaging function to announce, “I havea call for.”. You can answer thecall from anywhere in your facilityby dialling a pick-up code from anysystem phone.Live Call ScreeningThis lets you monitor incomingmessages and decide whether toanswer the phone or let the callerleave a message. It’s like having atelephone answering machine rightat your desk.Two-Way RecordingThis allows a subscriber to record aconversation (both the caller’s wordsand the subscriber’s own words) inhis or her mailbox. Simply press theTwo-Way Record key.Two-Way TransferThis allows the subscriber torecord a conversation into anothersubscriber’s mailbox. This isespecially useful, for example,for companies that want theirreceptionists to personally recordmessages from callers.KX-TVM50/200AL FEATURES LISTPBX Integration Features APT Integration (KX-TVM50AL only)Auto Configuration*DPT IntegrationDirect Mailbox Access*Display the Number of NewMessages on PTInband Integration (KX-TVM50AL only)Intercom Paging*Live Call Screening*Timed Reminder SettingVoice Mail MenuClient Application Custom Service Builder Windows-based AdministrationLAN Features Email Integration (E message)Subscriber’s Features Auto Play MessageAuto ReceiptBookmarkCall Transfer StatusCaller ID Screening*Caller Name Announcement – Personal*Covering ExtensionDeleted Messages RecoveryExternal Message Delivery ListExternal Message Delivery ServiceGroup Distribution List – PersonalIncomplete Call Handling ServiceMailbox Capacity WarningMessage Delivery, InternalMessage Reception ModeMessage TransferMessage Waiting Notification– Lamp / Phone or Beeper Multilingual Voice PromptsPassword Protection for SubscribersPersonal Greeting for Caller ID*Personal GreetingsPlay Message EnvelopePlayback PausePlayback Volume / Speed ControlPrivate MessageReply to Message SenderTemporary Personal GreetingUrgent MessageSystem Features Alternate Extension GroupAnnouncement on HoldAuto ForwardingAutomated Attendant ServiceBackup and Restore Messagesin MailboxesBroadcasting Messages (SystemManager Only)Busy Coverage ModeCall HoldCall Routing (Caller ID / DirectInward Dialling / PersonalIdentification Number)*Call ServicesCallback Number EntryCaller Name Announcement overIntercom PagingCaller Name Announcement – System*Calling a Wireless BeeperClass of Service (64 levels)Custom ServiceDay ServiceDaylight Saving Time (auto switching)Dialling by NameExtension GroupFax ManagementFax Transfer, AutomaticGeneral Delivery MailboxGroup Distribution List – SystemHoliday Service Incoming Call Services– Custom Service, Automated Attendant Service,Voice Mail Service, Interview Service Interview Service Logical Extension (All CallsTransfer to Mailbox) Mailbox Multilingual Voice Prompts Name Entry Parameters Night Service No Answer Coverage Mode On Hold Announcement Menu Operator Service Outgoing Call Services - Message WaitingNotification, External Message Delivery PIN Call Routing Play Owner’s Name during Transfer Play System Prompt After Personal Greetings Rotary Telephone Service Service Access Commands Special Feature Authorisation System Clock System Prompt / Multi Language Time and Date Stamp Voice Mail ServiceSystem Administration Features Auto Configuration* System Reports* APT / DPT OnlyAPT : Analogue Proprietary TelephoneDPT : Digital Proprietary TelephoneSLT : Single Line Telephone

NETWORK DIAGRAMKX-TVM200ALEthernetIP-PBXEmail ServerUSBDPTPCPCPCPCKX-TVM200ALInternal IP-PBXEmail ServerUSBDPTPCPCPCPCKX-TVM50ALInternal Modern(Optional)PCPSTNKX-TVM50AL/200AL SPECIFICATIONSKX-TVM50ALKX-TVM200ALNumber of Ports2 to 60 to 24Connectable IP-PBXPanasonic IP-PBX Panasonic IP-PBXExtension Numbering2 to 5 digits (programmable)Pause100 to 9900msec (every 100 msec per unit)Message Waiting LampProgrammable DTMF sequence.Data line of DPT interfaceData line of APT/DPT interfaceVoice StorageInitial : 4h Max.:8hMax. 1000 hNumber of Mailboxes (including System Manager andMax. 64Max. 1024Message Manager Mailboxes)Number of MessagesUnlimitedPersonal Greeting Messages1 to 360 sec (programmable)Message Retention Time1 to 30 days or unlimited (programmable)Maximum Message Length1 to 60 min. or unlimited (programmable)Activity ReportingCustom Service Report, Email Report, Call Account Report, Port Usage Report, HDD/Memory Usage Report,Mailbox Usage Report, Fax Call Report, Mailbox Information Report, Call Handling Statistic Report,Message Status Report, Subscriber Setup Report, Security Information Report, Hourly Statistics ReportConnectionsTelephone Line:Modular connectorsModular connectors(2-conductor wire; 4-conductor in the case of DPT/APT integration)(4-conductor wire)Data Port:USB Interface, LAN InterfacePower Source100V AC to 240V AC, 0.25A, 50/60Hz100V AC to 240V AC, 1.5A, 50/60HzDC Input9V, 0.75A (6.75W)40V, 1.38A (55.2W)Dimensions249 x 316 x 74 mm275 x 376 x 117 mmWeight1.3 Kg2.9 KgMemory MediaFlash MemoryHDDRemote ModemModem Card (Max. 33 600 bps) With a SLT interface, the VPS can be connected to other PBXs.OPTIONAL -TVM2962 - Port Hybrid Expansion CardMemory Expansion CardLAN Interface CardModem CardKX-TVM200ALKX-TVM204KX-TVM2964 - Port Digital Expansion CardModem Card