A714 Impact Printer: Owner’s Guide

A714 Impact Printer:Owner’s GuideA714-D100

A714 Impact Printer:Owner’s GuideA714-D100AXIOHMIthaca, New York

DisclaimerInformation in this document is subject to change without notice. Therefore, before using thisdocument, consult your Axiohm sales representative for information that is applicable and current.Axiohm reserves the right to improve products as new technology, components, software, andfirmware become available.No part of this document may be reproduced or transmitted in any form or by any means,electronic or mechanical, for any purpose without the express written permission of Axiohm.CopyrightCopyright 1998 by AXIOHMIthaca, New York USAAll rights reservedPrinted in USAConfidential, UnpublishedProperty of AXIOHMTrademarksAXIOHM is the registered trademark of AXIOHM.Epson is the registered trademark of Seiko Epson Corporation.ESC/POS is the trademark of Seiko Epson Corporation.Star is the registered trademark of Star Micronics Co., LTD.Citizen is the registered trademark of Japan CBM Corporation.Verifone is the registered trademark of Verifone “The Transaction Automation Company.”Other trademarks and registered trademarks are the property of their respective holders.iiApril 1998

Important Information to the UserIn order to ensure compliance with the Product Safety, FCC, and CE marking requirements, youmust use the power supply, power cord, and interface cable which were shipped with this productor which meet the following parameters:Power SupplyTwo CSA Listed, Class 2 power supplies, each with dual-volt output, input rated either 120 Vac, 60Hz, output rated 25 Vdc at 2A, 9 Vdc at 700 mA; or 240 Vac, 60 Hz, output rated 25 Vdc at 2A, 9Vdc at 700 mA.Use of this product with a power supply other than the Axiohm power supply will require you totest this power supply and Axiohm printer for FCC and CE mark certification.Interface CableA shielded (360 degree) interface cable must be used with this product. The shield must beconnected to the frame or earth ground connection or earth ground reference at EACH end of thecable.Use of a cable other than described here will require that you test this cable with the Axiohmprinter and your system for FCC and CE mark certification.Power CordA detachable power cord must be UL listed when used with this product. For applications wherethe power supply module may be mounted on the floor, a power cord with Type SJT markingmust be used. For applications outside the US, power cords which meet the particular country’scertification and application requirements should be used.Use of a power cord other than described here may result in a violation of safety certificationswhich are in force in the country of use.April 1998iii

Federal Communications Commission (FCC)Radio Frequency Interference StatementWarningChanges or modifications to this unit not expressly approved by the party responsible forcompliance could void the user’s authority to operate the equipment.NoteThis equipment has been tested and found to comply with the limits for a Class B digital device,pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protectionagainst harmful interference when the equipment is operated in a commercial or residentialenvironment. This equipment generates, uses, and can radiate radio frequency energy, and, if notinstalled and used in accordance with the instruction manual, may cause harmful interference toradio communications.Information to UserThis equipment must be installed and used in strict accordance with the manufacturer'sinstructions. However, there is no guarantee that interference to radio communications will notoccur in a particular commercial installation. If this equipment does cause interference, which canbe determined by turning the equipment off and on, the user is encouraged to contact Axiohmimmediately.The Axiohm company is not responsible for any radio or television interference caused byunauthorized modification of this equipment or the substitution or attachment of connecting cablesand equipment other than those specified by Axiohm. The correction of interferences caused bysuch unauthorized modification, substitution, or attachment will be the responsibility of the user.Industry Canada (IC)Radio Frequency Interference StatementThis digital apparatus does not exceed the Class B limits for radio noise emissions from digitalapparatus set out in the Radio Interference-causing equipment standard entitled “DigitalApparatus,” ICES-003 of the Department of Communications.Cet appareil numérique respecte les limites de bruits radioelectriques applicables aux appareils numériquesde Class B prescrites dans le norme sur le matèriel brouilleur: “Appareils Numériques,” NMB-003 édictépar le ministère des Communications.”ivApril 1998

A714 Owner’s GuideContentsContentsPrefaceviiWhere to Get Additional Information. viiChapter 1: About the A714 Printer1Features and Options. 2Ordering Paper and Supplies. 2Maintaining and Cleaning the Printer . 3Chapter 2: Operating the Printer5Using the Controls . 5Changing Paper. 6Changing the Ribbon Cassette . 8Chapter 3: Diagnostics9Level 0 Diagnostics . 9Diagnostic Print Tests and Printer Setup Mode .10Configuration Report .10Printer Setup Mode .12Extended Self-Test.15Chapter 4: When Something Goes Wrong17Problems .18Other Serious Problems .20Getting Service .20Chapter 5: Communication21Interface .21Sending Commands.21Using DOS to Send Commands .21Using BASIC to Send Commands.22RS-232C Interface Protocols .22XON/XOFF Protocol .22DTR/DSR Protocol .23Connectors.23RS-232C Communication Connector Pin Assignments.23Power Cable Connector Pin Assignments.24Cash Drawer Connector Pin Assignments.24Printer Setup Mode.25Chapter 6: Commands27ESC-POS Subset .27Command Conventions.27Command Operation .27Command Operands.28List of A714 ESC POS Commands.28April 1998v

ContentsA714 Owner’s GuideCommand Descriptions.31Printer Function Commands.31Vertical Positioning Commands .42Horizontal Positioning Commands .48Print Characteristics Commands .55Graphics Commands .65Printer Status Commands .69Bar Code Commands.77Page Mode Commands.83Macro Commands.87Appendix A: Specifications89Printing Specifications .89Speed and Print Modes.89Paper Specifications .89Character and Line Specifications .90Print Zone .90Power Requirements.90Environmental Requirements .91Reliability.91Appendix B: Character Sets93Code Page 254 (Space Page).93Code Page 255 (Space Page).94Code Page 437 (PC US).95Code Page 737 (Greek) .96Code Page 860 (PC Portuguese).98Code Page 863 (PC Canadian-French).99Code Page 865 (Nordic Languages) .100Katakana .101viApril 1998

A714 Owner’s GuidePrefacePrefaceThis book is a general guide for operators and supervisors who need to know how tooperate the printer. It is also a technical guide for programmers and system integratorswho need to know the technical information about the printer’s communication; theprogramming commands that control the printer; and the character sets and graphics thatare available.Where to Get Additional InformationThe following publications contain more information about the A714 printer. Contactyour sales representative to obtain additional copies of this Owner’s Guide or any of thepublications listed below.TitleAxiohm NumberA714 Impact Printer: Owner’s GuideA714-D100A714 Impact Printer: Setup GuideA714-D110A714 Impact Printer: Service GuideA714-D200A714 Impact Printer: Parts Identification ManualA714-D300April 1998vii

A714 Owner’s GuideChapter 1: About the A714 PrinterChapter 1: About the A714 witchThe A714 printer is a fast, reliable, and flexible printer, designed to meet your immediateand long term needs.The industry standard RS-232C communication interface allows the A714 to be connectedto any host computer PC or terminal system that uses RS-232C. In addition, the A714emulates the Epson TM-U200, Epson TM-U300 Star SP-200, Citizen iDP-3540, VERIFONE900, DP1000, Panasonic, and Axiohm A470 printers with an enhanced instruction set totake advantage of all the A714 printer features.April 19981

Chapter 1: About the A714 PrinterA714 Owner’s GuideFeatures and OptionsThe A714 printer comes with a variety of standard features. It can also be configured withthe optional components described below.Features Standard pitch (host selectable): 12.8/16 characters per inch, 32/40 columns Drop in paper loading, requires no spindle Paper status indicator light (LED) Industry standard RS-232C communication interface Wall mount option ESC/POS simulation with seven selectable printer emulations resident Cash drawer connectorOptions Remote power supply Paper cutterOrdering Paper and SuppliesThe following section lists the paper and supplies available for order. In addition to paperand ribbon casettes, you can order a new printhead, power supply, cables, cash drawer,and additional essCore InsideDiameterNumberOne-Ply3.35 inches(85 mm)3 inches(76.2 mm)0.028 inches(0.07 mm)0.44 inches(11.1 mm)103292-044Two-Ply3.35 inches3 inches0.008 inches (max) 0.44 inches103292-043(85 mm)(76.2 mm) (0.2 mm) (max)(11.1 mm)The paper must not be attached at the core. You may want to use paper with a coloredstripe at the end that signals the paper is running low. Call 1 800 377-2750 to orderpaper.2April 1998

A714 Owner’s GuideChapter 1: About the A714 PrinterOther SuppliesContact a sales representative to order the supplies listed below. The numbers are forreference only. Suppliers may use different numbers.ItemTypeNumberRibbon CassettesBlack (2.0 million characters)Purple (3.2 million characters)Red/Black (800 thousand AC Power Supply100639-029North ontact a sales representative to order the following documentation.TitleAxiohm NumberA714 Impact Printer: Owner’s GuideA714-D100A714 Impact Printer: Setup GuideA714-D110A714 Impact Printer: Service GuideA714-D200A714 Impact Printer: Parts Identification ManualA714-D300Maintaining and Cleaning the PrinterThere is no customer maintenance required for the A714 printer. However, you mayoccasionaly clean the cabinet as needed to remove finger marks and dust. Use anyhousehold cleaner designed for plastics, but test it first on a small, unseen area. Thecabinet finish and materials are durable and resistant to the following: Cleaning solutions Lubricants Fuels Cooking oils Ultrviolet lightsYou can clean lint and paper dust out of the mechanism using low pressure canned air.Caution: Do not spray or try to clean the printhead or the inside of the printer with anykind of cleaner. This may damage the printhead or the electronics.April 19983

Chapter 1: About the A714 Printer4A714 Owner’s GuideApril 1998

A714 Owner’s GuideChapter 2: Operating the PrinterChapter 2: Operating the PrinterThis chapter describes the printer controls and provides procedures for loading paperand ribbon cassettes, and replacing the printhead.Using the SwitchThe A714 printer includes the following controls: Paper feed button used to advance paper. Power switch used to turn the printer on and off.The A714 also includes a Slow Down mode which prevents damage to the printer byreducing print speed during long periods of continuous printing. The printedautomatically returns to normal speed when usage returns to normal. Do not cycle orreset the printer while it is in Slow Down mode or damage may result.April 19985

Chapter 2: Operating the PrinterA714 Owner’s GuideChanging PaperThe A714 features simple paper loading which is quick and efficient, saving both timeand paper.Caution: Do not operate the printer if it runs out of paper. The printer will continue tooperate, but data may be lost and the printhead may be damaged.Removing the Old Paper RollPaper1 Cover2 UsedPaper Roll61.Open the rear cover.2.Remove the used paper roll.April 1998