WARRANTIES - Honda Owners Site
11 Civic 4D Covers US size Warranty:OM Cover Draft10/27/201010:38 AMPage com2011 Honda Civic Warranties 2010 Honda Motor Co., Ltd. — All Rights ReservedPrinted in U.S.A.2012 HONDA
AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage iiIn the United States:American Honda Motor Co., Inc.Honda Automobile Customer ServiceMail Stop 500-2N-7A1919 Torrance BoulevardTorrance, CA 90501-2746(800) 999-1009In Puerto Rico and the U.S. Virgin Islands:Vortex Motor Corp.Bella InternationalP.O. Box 190816San Juan, Puerto Rico 00919-0816(787) 620-7546
AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/2011These warranties are given by12:07 PMPage 1Table of ContentsIntroductionCustomer Satisfaction .2Some Repairs May Be Covered Beyond the Limited Warranty .5A Quick Reference to Warranty Coverages .6Your Warranties in DetailGeneral Warranty Provisions .8New Vehicle Limited Warranty .9Powertrain Limited Warranty.10Federal Emissions Warranties .11California Emissions Warranties .17Federal and California Emissions Systems Coverages .24IMA Warranty .25Tires .26Seat Belt Limited Warranty .27Rust Perforation Limited Warranty .28Accessory Limited Warranty .29Replacement Parts Limited Warranty .31Replacement Battery Limited Warranty.32Replacement Exhaust Components Lifetime Limited Warranty .33Your ResponsibilityOperation and Maintenance of Your Honda .34How to Get Warranty Service .36Limitations and Disclaimer .38Honda Automobile Division, a division of American Honda Motor Co., Inc., gives these warranties on behalf of American Honda, 1919 TorranceBoulevard, Torrance, California 90501-2746, a California Corporation. 2011 American Honda Motor Co., Inc. – All Rights ReservedAWL 45311 (1101)
AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 2Customer SatisfactionYour complete satisfaction with yourHonda automobile is our main goal.All personnel at Honda automobiledealerships are thoroughly trained toprovide the best service for yourvehicle. If you are not satisfied withany maintenance or repair workdone by the dealership, follow thesethree steps:Step 1 - Talk over your concerns withthe dealership's management, such asthe Service Manager or GeneralManager. In most cases, a satisfactorysolution is found at this step.Step 2 - We recognize that, on someoccasions, a customer will not betotally satisfied with a dealer'sdecision or actions in Step 1. If thisis the case, you should call or writeHonda Automobile CustomerService. The address and telephonenumber are on the inside front cover.2Please provide the followinginformation: Year, model, and VehicleIdentification Number of yourvehicle, and its current mileage. The name of the dealer who soldyou the vehicle. The name of the dealer whoservices your vehicle. Date, mileage, and reason foreach visit to a Honda dealership. Any non-Honda dealership repairservice for the problem(s). Your daytime and eveningtelephone numbers.The staff of Automobile CustomerService is interested in working withyou and the dealership to find asatisfactory solution.Introduction2012 Honda WarrantiesStep 3 - If you disagree with thedecision reached by the staff ofHonda Automobile CustomerService, you may request to haveyour case reviewed in anindependent forum run by theCouncil of Better Business Bureaus(BBB). This program is called "BBBAUTO LINE." You may file a claimat any time by calling the BetterBusiness Bureau, toll-free, at (800)955-5100. Your call will beautomatically directed to the BBB inyour area.You may also write to:BBB AUTO LINECouncil of Better Business Bureaus4200 Wilson Blvd., Suite 800Arlington, VA 22203-1804
AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 3Customer SatisfactionBBB AUTO LINE's purpose is toresolve disputes between vehiclemanufacturers and their customers.BBB AUTO LINE's decision makersare impartial third parties who willlisten to both the customer and themanufacturer and decide what canbe done to resolve the disagreement.The BBB AUTO LINE's decision isnot binding on you unless youagree to accept it. If you accept thedecision, Honda will abide by it.Generally, disputes submitted toBBB AUTO LINE are resolvedwithin 40 days (47 days if you havenot first contacted Honda aboutyour complaint).limited by your vehicle's age,mileage, and other factors. In orderto file a claim, you need to provideyour name and address, the VehicleIdentification Number of yourvehicle, and a brief statementoutlining the disagreement. Initially,BBB may try to resolve thedisagreement through mediation. Ifthis is not successful, your complaintwill be reviewed by an impartial,volunteer arbitrator. You may presentthe facts of your case to thearbitrator at an informal meeting.Honda offers you the opportunity tomediate and arbitrate a disagreementthrough BBB AUTO LINE becausewe want you to feel that you havebeen treated fairly. Eligibility isWe encourage you to use thisprogram before, or instead of, goingto court. It is informal, free of chargeto you, and generally resolvesproblems much faster than the courtsystem. Lawyers are usually notinvolved in the resolution of claimsthrough the BBB, although you mayobtain one at your own expense ifyou choose.If you want to go to court, we donot require you to first file a claimwith BBB AUTO LINE. Pleasenote that laws in some states mayrequire that you file a claim withBBB AUTO LINE before you canproceed to a state-operated disputeresolution process or the courtsystem. If you do not accept thedecision of BBB AUTO LINE, youcan still go to court.Introduction2012 Honda Warranties3
AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 4Customer SatisfactionLemon LawsMany states have enacted what arecommonly referred to as “LemonLaws.” Although the details of theselaws vary from state to state, theirmain purpose is to assure youcertain rights if you have problemswith your new vehicle. In generalterms, these laws usually say that ifyour new vehicle has a problem thatcannot be repaired in severalattempts, or has a series of problemsthat keep it out of service for anextended period, you may qualifyfor relief under the lemon law inyour state.4Some states require you to notify themanufacturer about the problem(s),and some states give the manufacturer,or its representative, a chance tocorrect the problem(s). A state mayrequire you to submit yourcomplaint to a dispute resolutionprogram, such as BBB AUTO LINE,before proceeding to other forums.Lemon laws have many provisions.If you feel your new Honda qualifiesfor consideration under the lemonlaw in your area, we suggest youcheck the laws in your state.Introduction2012 Honda WarrantiesWe want you to be satisfied withyour Honda automobile. If you haveany questions, please contact yourHonda dealer or Honda AutomobileCustomer Service.
AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 5Some Repairs May Be Covered Beyond the Limited WarrantyHonda may cover, on a case-by-casebasis, some or all of the cost torepair a problem that is not coveredby your vehicle's limited warranties.If your vehicle develops a problemyou feel should be repaired byHonda at no cost, discuss it withyour dealer.If you are not satisfied with yourHonda dealer's decision, call orwrite Honda AutomobileCustomer Service (the addressand telephone number are on theinside front cover). Please providethis information about yourvehicle: year, model, VehicleIdentification Number (VIN),mileage, maintenance history, adetailed explanation of theproblem, and why you thinkHonda should be responsible forthe repair. Your request will beinvestigated, and you will beinformed of Honda's decision.Sometimes Honda offers a specialadjustment program to pay all orpart of the cost of certain repairsbeyond the terms of the warranty.Check with your dealer to determinewhether any adjustment program isapplicable to your motor vehicle.Introduction2012 Honda Warranties5
AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 6A Quick Reference to Warranty CoveragesThis is a brief summary of the warranties covering your 2012 Honda. Please refer to the listed page for a fulldescription of each warranty's coverage and limitations.New Vehicle Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Every new Honda is covered, including the 12-volt battery, for 3 years or 36,000 miles. The tires are warrantedseparately.Powertrain Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10The powertrain in your new Honda is warranted for 5 years or 60,000 miles.Federal Emissions Warranties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11The Emissions-related Defects and Performance Warranties cover the components that make up yourHonda's emissions control systems.California Emissions Warranties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17The Emissions Control Systems Defects and Performance Warranties cover Honda vehicles registered andoperated in California or in other States that have adopted California warranty regulations.IMA Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26The original tires are warranted by their manufacturer. Your Honda dealer will be glad to assist you incontacting a local representative of the tire's manufacturer, if needed.6Introduction2012 Honda Warranties
AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 7A Quick Reference to Warranty CoveragesSeat Belt Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Seat belts that fail to function properly are covered for 15 years or 150,000 miles.Rust Perforation Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Honda will repair or replace any body panel on your vehicle that rusts from the inside out. Thiscoverage extends for 5 years with no mileage limit.Coverage of Accessories and Replacement ItemsAccessory Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29All Honda accessories are covered up to 3 years or 36,000 miles, depending on time of installation.Replacement Parts Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Honda Genuine parts purchased from a Honda dealer are covered for 1 year.Replacement Battery Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32A replacement battery purchased from your Honda dealer is covered by a 100-month (8 years and 4 months)limited warranty.Replacement Exhaust Components Lifetime Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Replacement exhaust components (muffler, A-pipe, and B-pipe) purchased from your Honda dealer arecovered for as long as you own the vehicle. Installation is included if the covered exhaust componentwas originally installed by your Honda dealer.Introduction2012 Honda Warranties7
AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 8General Warranty ProvisionsThe warranty coverages in thisbooklet are offered only to theowner of a 2012 Honda automobile.To be covered, the vehicle must bedistributed by American Hondathrough the Honda AutomobileDivision, and sold by a Hondaautomobile dealer in the UnitedStates, Puerto Rico, the U.S. VirginIslands, Guam, and theCommonwealth of the NorthernMariana Islands.Parts replaced under any of thewarranties in this booklet become theproperty of Honda. Honda will makethe final decision whether to repairany existing part or assembly orreplace it.Honda may use factoryremanufactured parts rather than newparts for some warranty repairs. Thoseparts, like new parts, are covered forthe remainder of the New Vehicle8Limited Warranty (see page 9).The warranties in this booklet donot cover: The failure of any part or accessorydue to:- Abuse, misuse, accidentaldamage, or acts of nature.- Improper installation ormaintenance.- A low fluid level or the use ofa fluid other than specified byHonda.- The installation of any part thatis not equal to the original inquality of materials orworkmanship.- Use of the vehicle in competitionor racing events. Any installed part or accessory thatfails because it was not designed tofit that year and model of Honda. Any vehicle with an odometer thathas been altered so it is impossibleto determine the actual mileage.Your Warranties in Detail2012 Honda Warranties Any vehicle while it is registered ornormally driven outside of theUnited States, Puerto Rico, the U.S.Virgin Islands, Guam, and theCommonwealth of the NorthernMariana Islands. Any failure caused by modifyingthe vehicle, or installing accessoriesnot authorized by Honda. Any incidental expenses orinconvenience you may suffer dueto the loss of use of your vehicle. Any vehicle that has ever beendeclared a total loss or sold forsalvage by a financial institution orinsurer, or that has been issued a“salvage” or similar title under anystate's law. This exclusion does notapply to the Emissions Warranties,the Seat Belt Limited Warranty, theReplacement Parts LimitedWarranty, or any recalls or othercampaigns.
AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 9New Vehicle Limited WarrantyTime and Mileage PeriodThis warranty begins on the date thevehicle is put into use in one of thefollowing ways: The vehicle is delivered to thefirst purchaser by a Honda dealer. The vehicle is leased. The vehicle is used as ademonstrator or company vehicle.Your vehicle, including the 12-voltbattery, is covered for 3 years or36,000 miles, whichever comes first.Some parts may have separatecoverage under other warrantiesdescribed in this book.Warranty CoverageHonda will repair or replace any partthat is defective in material orworkmanship under normal use. SeeProper Operation on page 34. Allrepairs/replacements made under thiswarranty are free of charge. Thereplaced or repaired parts arecovered only until this New VehicleLimited Warranty expires.This New Vehicle LimitedWarranty Does Not Cover: Normal wear or deterioration ofany part. Cleaning and polishing. The adding of any fluids, unlessthey are needed as part of awarranty repair. Air conditioner refrigerant chargeafter the first year, unless requiredas part of a warranty repair. Broken, chipped, or scratchedwindow glass unless it is due to adefect in material orworkmanship. Any item concerning yourvehicle's general appearance thatis not due to a defect in materialor workmanship. Cosmetic flawsor minor damage to the body,paint, or other items may occurduring manufacture or shipping ofyour vehicle. If you find anyuncorrected flaws or damage onyour new vehicle, notify thedealer as soon as possible afterdelivery. Expendable maintenance items(such as filters, or brake pads/linings) when replaced due tonormal wear or customer abuse. Wheel balancing and wheelalignment after 1 year or 12,000miles, unless required as part of awarranty repair.Limited 6-Month WarrantyCoverage Original equipment batteries forkey fobs and remotes are coveredfor the first 6 months ofownership. Original equipment wiper bladeinserts are covered for the first 6months of ownership.Your Warranties in Detail2012 Honda Warranties9
AWL 45311 2012 Honda Warranty Basebook US:Layout 11/18/201112:07 PMPage 10Powertrain Limited WarrantyTime and Mileage PeriodThis warranty’s coverage begins onthe same date as the New VehicleLimited Warranty (see page 9).Your powertrain is covered for5 years or 60,000 miles, whichevercomes first.Some powertrain parts may haveadditional coverage under otherwarranties described in this book.Warranty CoverageHonda will repair or replace anypart that is defective in material orworkmanship under normal use.See Proper Operation on page 34.All repairs/replacements made underthis warranty are free of charge.The replaced or repaired parts arecovered only until this PowertrainLimited Warranty expires.10Parts Covered by thePowertrain WarrantyYour vehicle may not be equippedwith all the parts listed. Other partsmay be covered. Contact anauthorized Honda automobile dealeror the Honda Automobile CustomerService Department (see inside frontcover) for further information.EngineCylinder block and head and allinternal parts, timing gears andgaskets, timing chain/belt and cover,flywheel, valve covers, oil pan, oilpump, intake and exhaust manifolds,engine mounts, engine/powertraincontrol module, water pump, fuelpump, seals and gaskets.Transmission and TransaxleCase and all internal parts, torqueconverter, transfer case and allinternal parts, transmission/powertrain control module, sealsand gaskets.Front-Wheel-Drive SystemF
2012 HONDA www.owners.honda.com 31SNAW50 2011 Honda Civic Warranties 00X31-SNA-W501 2010Honda Motor Co.,Ltd. —AllRightsReserved Printed in U.S.A. 11 Civic 4D_Covers_US size_Warranty:OM Cover Draft 10/27/2010 10:38 AM Page 1
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t "One Team Honda" speaks well to the fact that HFCU is a member of the Honda Family, working together with the Honda Companies to . Honda Retiree Card Program, the Purchase Card Program for American Honda, Honda R&D, Honda Aircraft, and American Honda Finance. In total, we have managed over 100 million for Honda through these programs .
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Honda offers Accord and Civic hybrids. d First Honda automobiles are Honda returns to Formula 1 racing In the first-ever EPA fuel-economy Honda begins assembling assembled in the U.S. motorcycles in the U.S. rankings, Civic comes out on top Honda R&D Americas opens in Torrance, CA Honda-powered Formula 1 cars win the Constructor’s .
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BIOGRAFÍA ACADÉMICA DE ALFREDO LÓPEZ AUSTIN Enero de 2020 I. DATOS PERSONALES Nacimiento: Ciudad Juárez, Estado de Chihuahua, México, 12 de marzo de 1936. Nacionalidad: mexicano. Estado civil: casado. Investigador emérito de la Universidad Nacional Autónoma de México, por acuerdo del Consejo Universitario, con fecha 21 de junio de 2000. Sistema Nacional de Investigadores. Nivel III .
