Deciphering The Resulting Status Codes In RightFax
Deciphering the Resulting Status Codes in RightFax OpenText RightFaxDeciphering the ResultingStatus Codes in RightFaxApplies toRightFax 20.2, 16.6, 16.4, 16.2, 10.6 & EarlierSummaryRightFax shows a status message for each fax in Faxutil and Webutil. To learn more about why a fax transmissionmay have failed, the fax history includes status codes that offer concise information. This article helps to decipherthese Resulting status codes.SolutionOften, with failed faxes, information on the failure can be found in the transmission record for the fax.Resulting Status Codes:RightFax shows the line status and the fax status for T.30 (PSTN) and T.38 (FOIP) fax transmissions. These statusmessages can be useful in analyzing fax errors and in helping to determine the nature of a failure (to assist with issueresolution).However, these status messages, in conjunction with troubleshooting the telephony integration, can be useful in determining the nature of failures. As the success or failure of a fax transmission is entirely dependent on the telephonytransport being used, these status messages can help to determine the underlying deficiency in end-to-end communication and can be used effectively to isolate an issue when combined with further troubleshooting and error reportingin the telephony network itself.Interpreting the Resulting Status Codes:The fax history shows a Resulting fax status code. Both the first and second sets of numbers are gathered by theBrooktrout API to report on the call progress (reflected in the first set of numbers before the semi-colon) and the faxprogress (reflected in the second set of numbers after the semi-colon). The text that comes after the Resulting StatusCode may display the same message for different numeric status code values, such as “Receive failure (Phase B)”.This is because different failure codes can be classified under the same heading, such as errors that occur duringPhase B of the T.30 fax call.A failure to send a fax using the server computer’s telephony integration can be generally classified into one of thesetwo categories.Call Setup FailuresCall setup failures occur when a call cannot be successfully placed to a dialed number. The first set of numbers canbe helpful in determining call setup failures. This is especially true with Analog, Analog DID, BRI, and T1 integrations.For FoIP (either TR1034 ethernet enabled fax boards or SR140 “Boardless” fax boards), the Wireshark Network capture utility is considerably more useful for troubleshooting call setup errors.First Set of Numbers – Call Progress StatusThe first set of numbers represents the RightFax call status and the call line status. The first number is typically zero(“0”) and means that the call was placed. The second number can be found in Table 1 below.Second Set of Numbers – Fax Progress Status(This is generally where transmission failures are reflected.)Transmission errors occur when a call is successfully placed from the fax server to the end point fax device (or fromPage 1 of 10Deciphering the Resulting Status Codes in RightFax ADVANTAGE TECHNOLOGIES
Deciphering the Resulting Status Codes in RightFax OpenText RightFaxan end point sending device to the fax server), but the overall quality of the connection between the two end points isinsufficient to convey the fax data effectively to or from the remote device.The second set of numbers in the Resulting status code reflects the outcome of the fax transmission. This information does not yield any data about why a fax failed (that is, it does not indicate the specific reason why the communication between the two end points was unsuccessful). However, it does show what happened at the time that the faxfailed.For example, a Resulting status code of “0/339; 4/75” indicates that a DCN message was received from the remotedevice (a DCN is the signal sent from a t.30 device that states “I’m disconnecting”). This information indicates that theremote side terminated the call, but it does not indicate specifically why the remote side terminated the call. Therefore, since this information does not explain why the remote device terminated the call, it is more useful for identifyinga behavior pattern, rather than for explaining the failure of an isolated fax call.See Related Information at bottom of this technote for definitions of the abbreviations within the error code descriptions.Table 1: RightFax Call Line Status:RightFax Call Line StatusMessage in HistoryStatus in Faxutil or Webutil258Dial Er: no dial toneError: No Dial Tone259Dial Er: no loop currentError: Phoneline Problem260Dial Er: local in useError: Line in Use301Normal BusyError: Busy302Normal BusyError: Busy303Fast BusyError: Busy304Recall Dial ToneError: Phoneline Problem305Confirmation toneError: Unknown Error306PulseError: Unknown Error308Ringing DetectedError: No Answer309Double Ringing DetectedError: No Answer316Answer (probably human)Error: Human Answered317Answered, quiet followedError: Human Answered318Dial tone after dialingError: Phoneline Problem324Silence, no signal or CNGError: Phoneline Problem325Ringing, no answerError: No Answer326Group 2 Fax MachineError: G2 Fax Machine327Special Info ToneError: Phoneline Problem328Dead line (after dialing)Error: Human Answered329Vacant tone (invalid phone num?)Error: Phoneline Problem330Reorder tone (PBX/Carrier failure)Error: Busy331No circuit tone (dead line?)Error: Phoneline Problem332CNG fax tone detectedError: Unknown Error333Remote off-hookError: Unknown ErrorPage 2 of 10Deciphering the Resulting Status Codes in RightFax ADVANTAGE TECHNOLOGIES
Deciphering the Resulting Status Codes in RightFax OpenText RightFax334Special CPError: Unknown Error339**Answer Tone DetectedSuccess** If the status in FaxUtil shows “Transmission Error” and the Resulting Status Code in Fax History shows 0/339 in thefirst two digits, then one or both of the third and fourth digits will have values greater than 0. In this case, the phonecall was answered (code 339) but failed at some point afterward. Match the 3rd and 4th digits of the Resulting StatusCode (e.g. 4/27 in the code 0/339;4/27) to their corresponding values in tables two and three respectively.Table 2: Dialogic Status TypesCall StatusDialogic Call StatusDescription0BT STATUS OKNormal return2BT STATUS ERRORError return3BT STATUS ERROR DIALDialing error4BT STATUS ERROR HANGUPHangup error5BT STATUS USER TERMINATEDUser function caused termination6BT STATUS TIMEOUTTimeout occurred7BT STATUS ALERTAlert occurredTable 3: Dialogic Return Codes from the Dialogic API 6.3Dialogic CodeValueCodeDescriptionBT STATUS ERROR2/0APIERR UNCLASSIFIEDNo further info provided.BT STATUS ERROR2/1APIERR FILEIOFile I/O error occurred.BT STATUS ERROR2/2APIERR FILEFORMATBad file format.BT STATUS ERROR2/3APIERR BOARDCAPABILITYHardware or firmware does notsupport capability.BT STATUS ERROR2/4APIERR NOTCONNECTEDChannel not in proper state.BT STATUS ERROR2/5APIERR BADPARAMETERBad parameter value used.BT STATUS ERROR2/6APIERR MEMORYMemory allocation error.BT STATUS ERROR2/7APIERR BADSTATEThe channel is not in a requiredstate.BT STATUS ERROR2/8APIERR TOOSOONDialing was attempted too soon.BT STATUS ERROR2/9APIERR BUSYResource busy.BT STATUS ERROR2/10APIERR DRV OPEN ERRORDriver open call failed, invalid channel or driver not correctly installed.BT STATUS ERROR2/11APIERR DRV IOCTL ERRORDriver call failed.BT STATUS ERROR2/12APIERR VERSIONIncompatible driver version.BT STATUS ERROR2/13APIERR INVALID PORTInvalid port; faxinit probably not runcorrectly.BT STATUS ERROR2/14APIERR RINGINGRinging during dialing attempt.Page 3 of 10Deciphering the Resulting Status Codes in RightFax ADVANTAGE TECHNOLOGIES
Deciphering the Resulting Status Codes in RightFax OpenText RightFaxBT STATUS ERROR2/15APIERR INFOPKT NESTINGIndir infopkt nesting level too deep.BT STATUS ERROR2/16APIERR MAX TAGSMaximum number of TIFF tagsexceeded.BT STATUS ERROR2/17APIERR LOCK FAILEDAn attempt to gain a lock failed.BT STATUS ERROR2/18APIERR INSUFF BUFFERBuffer size too small to receivedata.BT STATUS ERROR2/19APIERR INVALID DEST ADDRDestination address not found orinvalid.BT STATUS ERROR2/20APIERR PACKET CREATIONPacket or command creation error.BT STATUS ERROR2/21APIERR PACKET PARSEPacket or command parse error.BT STATUS ERROR2/22APIERR PACKET SENDPacket send error.BT STATUS ERROR2/23APIERR PACKET RECEIVEPacket receive error.BT STATUS ERROR2/24APIERR DATADATA encountered during command processing.APIERR INVAL BOARD PARAMInvalid parameter values receivedfrom firmware.BT STATUS ERROR2/25BT STATUS ERROR2/26APIERR FIRMWARE ERR DETECTEDFirmware detected an error.BT STATUS ERROR2/27APIERR MODULE REMOVEDModule was removed.BT STATUS ERROR2/28APIERR BOARD NO RESPONSEBoard not responding.BT STATUS ERROR2/29APIERR ASYNC LP ERRAsync lp value error.BT STATUS ERROR2/30APIERR ASYNC CONTEXT ERRAsync context error.BT STATUS ERROR2/31APIERR DRV RESOURCESDriver out of resources.BT STATUS ERROR2/32APIERR MODULE RESET FAILUREModule reset failure.BT STATUS ERROR2/33APIERR MODULE I20 FAILUREModule I20 enable failure.BT STATUS ERROR2/34APIERR MODULE CONFIG TIMEOUTNo valid response for module configuration.BT STATUS ERROR DIAL3/257DIAL OKDialing completed successfully.BT STATUS ERROR DIAL3/258DIAL NO DIAL TONENo dial tone detected.BT STATUS ERROR DIAL3/259DIAL NO LOOP CURBT STATUS ERROR DIAL3/260DIAL LOCAL IN USELocal phone in use successfully.BT STATUS ERROR DIAL3/261DIAL TRUNK BUSYBusy trunk line detected.BT STATUS ERROR DIAL3/265DIAL SLOT BUSYT1 time slot busy.BT STATUS ERROR DIAL3/266DIAL CALL COLLISIONRinging detected during dialing.BT STATUS ERROR DIAL3/267DIAL NO WINK2nd or later wink missing for Feature Group D.BT STATUS ERROR HANGUP4/0HNG NORMAL XMITNormal and proper end of connection.Page 4 of 10No loop current detected.Deciphering the Resulting Status Codes in RightFax ADVANTAGE TECHNOLOGIES
Deciphering the Resulting Status Codes in RightFax OpenText RightFaxBT STATUS ERROR HANGUP4/1HNG RNG DETRing detected without a successfulhandshake.BT STATUS ERROR HANGUP4/2HNG ABORTCall Aborted.BT STATUS ERROR HANGUP4/3HNG NO LOOP CURRENTNo loop current or A/B signalingbits.BT STATUS ERROR HANGUP4/4HNG ISDN DISCONNECTISDN disconnection.BT STATUS ERROR HANGUP4/11HNG T1 TIMEOUTNo answer, T.30 T1 timeout.BT STATUS ERROR HANGUP4/20HNG XMITB TIMEOUTUnspecified transmit Phase B error.BT STATUS ERROR HANGUP4/21HNG XMITB NORMRemote cannot receive or send.BT STATUS ERROR HANGUP4/22HNG XMITB MISCCOMREC error, Phase B transmit.BT STATUS ERROR HANGUP4/23HNG XMITB COMREC VCNRCOMREC invalid command received.BT STATUS ERROR HANGUP4/24HNG XMITB SERSPREC error.BT STATUS ERROR HANGUP4/25HNG XMITB DCS FTCDCS send three times withoutresponse.BT STATUS ERROR HANGUP4/26HNG XMITB DIS FTCDIS/DTC received three times; DCSnot recognized.BT STATUS ERROR HANGUP4/27HNG XMITB TRAINFAILFailure to train.BT STATUS ERROR HANGUP4/28HNG XMITB RSPREC VCNRRSPREC invalid response received.BT STATUS ERROR HANGUP4/29HNG XMITB COMREC DCNDCN (fax disconnect message)received in COMREC.BT STATUS ERROR HANGUP4/30HNG XMITB RSPREC DCNDCN received in RSPREC.BT STATUS ERROR HANGUP4/33HNG PHASEB INCOMPAT FMTIncompatible fax formats,for example, a page width mismatch.BT STATUS ERROR HANGUP4/34HNG XMITB INVAL DMACNTInvalid DMA count specified fortransmitter.BT STATUS ERROR HANGUP4/35HNG XMITB FTM NOECMBinary File Transfer specified, butECM not enabled on transmitter.BT STATUS ERROR HANGUP4/36HNG XMITB INCMP FTMBinary File Transfer mode specified,but not supported by receiver.BT STATUS ERROR HANGUP4/40HNG XMITD RR NORESNo response to RR after three tries.BT STATUS ERROR HANGUP4/41HNG XMITD CTC NORESNo response to CTC, or responsewas not CTR.BT STATUS ERROR HANGUP4/42HNG XMITD T5TO RRT5 time out since receiving firstRNR.BT STATUS ERROR HANGUP4/43HNG XMITD NOCONT NSTMSGDo not continue with next messageafter receiving ERR.BT STATUS ERROR HANGUP4/44HNG XMITD ERRRES EOREOPERR response to EOR-EOP or EORPRI-EOP.Page 5 of 10Deciphering the Resulting Status Codes in RightFax ADVANTAGE TECHNOLOGIES
Deciphering the Resulting Status Codes in RightFax OpenText RightFaxBT STATUS ERROR HANGUP4/45HNG XMITD RTN DCNTransmitted DCN after receivingRTN.BT STATUS ERROR HANGUP4/46HNG XMITD PPR EOREOR-MPS, EOR-EOM, EOR-NULL,EOR-PRI-MPS, or EOR-PRI-EOM sentafter fourth PPR received.BT STATUS ERROR HANGUP4/51HNG XMITD SERSPREC error.BT STATUS ERROR HANGUP4/52HNG XMITD MPS FTCNo response to MPS, repeatedthree times.BT STATUS ERROR HANGUP4/53HNG XMITD MPS VCNRInvalid response to MPS.BT STATUS ERROR HANGUP4/54HNG XMITD EOP FTCNo response to EOP repeated threetimes.BT STATUS ERROR HANGUP4/55HNG XMITD EOP VCNRInvalid response to EOP.BT STATUS ERROR HANGUP4/56HNG XMITD EOM FTCNo response to EOM, repeatedthree times.BT STATUS ERROR HANGUP4/57HNG XMITD EOM VCNRInvalid response to EOM.BT STATUS ERROR HANGUP4/60HNG XMITD RSPREC DCNDCN received in RSPREC.BT STATUS ERROR HANGUP4/61HNG XMITD PPSNULL NORESNo response received after third tryfor PPS-NULL.BT STATUS ERROR HANGUP4/62HNG XMITD PPSMPS NORESNo response received after third tryfor PPS-MPS.BT STATUS ERROR HANGUP4/63HNG XMITD PPSEOP NORESNo response received after third tryfor PPS-EOP.BT STATUS ERROR HANGUP4/64HNG XMITD PPSEOM NORESNo response received after third tryfor PPS-EOM.BT STATUS ERROR HANGUP4/65HNG XMITD EORNULL NORESNo response received after third tryfor EOR-NULL.BT STATUS ERROR HANGUP4/66HNG XMITD EORMPS NORESNo response received after third tryfor EOR-MPS.BT STATUS ERROR HANGUP4/67HNG XMITD EOREOP NORESNo response received after third tryfor EOR-EOP.BT STATUS ERROR HANGUP4/68HNG XMITD EOREOM NORESNo response received after third tryfor EOR-EOM.BT STATUS ERROR HANGUP4/70HNG RCVB TIMEOUTUnspecified receive Phase B error.BT STATUS ERROR HANGUP4/71HNG RCVB SERSPREC error.BT STATUS ERROR HANGUP4/72HNG RCVB MISCCOMREC error.BT STATUS ERROR HANGUP4/73HNG T2 PNOTREC T.30T2 timeout, expected page notreceived.BT STATUS ERROR HANGUP4/74HNG RCVB T1 TIMEOUTT.30 T1 timeout after EOM received.BT STATUS ERROR HANGUP4/75HNG NORMAL RCVDCN received in COMREC.BT STATUS ERROR HANGUP4/76HNG RCVB RSPREC DCNDCN received in RSPREC.Page 6 of 10Deciphering the Resulting Status Codes in RightFax ADVANTAGE TECHNOLOGIES
Deciphering the Resulting Status Codes in RightFax OpenText RightFaxBT STATUS ERROR HANGUP4/77HNG T2 TIMEOUT T.30T2 timeout, expected page received.BT STATUS ERROR HANGUP4/78HNG RCVB INVAL DMACNTInvalid DMA count specified forreceiver.BT STATUS ERROR HANGUP4/79HNG RCVB FTM NOECMBinary File Transfer specified, butECM not supported by receiver.BT STATUS ERROR HANGUP4/101HNG RCVD SE VCNRSPREC invalid response received.BT STATUS ERROR HANGUP4/102HNG RCVD COMREC VCNRCOMREC invalid response received.BT STATUS ERROR HANGUP4/103HNG RCVD T3TO NORESPT3 timeout; no local response forremote voice interrupt.BT STATUS ERROR HANGUP4/104HNG RCVD T2TOT2 timeout; no command receivedafter responding RNR.BT STATUS ERROR HANGUP4/105HNG RCVD DCN COMRECDCN received for command received.BT STATUS ERROR HANGUP4/106HNG RCVD COMREC ERRCommand receive error.BT STATUS ERROR HANGUP4/107HNG RCVD BLKCT ERRReceive block count error in ECMmode.BT STATUS ERROR HANGUP4/108HNG RCVD PGCT ERRReceive page count error in ECMmode.BT STATUS ERROR HANGUP4/240HNG INTERRUPT ACKNo interrupt acknowledges, timeout.BT STATUS ERROR HANGUP4/241HNG COMM FAULTLoop current still present whileplaying reorder tone after timeout.BT STATUS ERROR HANGUP4/242HNG T30 HOLDUPT.30 holdup timeout.BT STATUS ERROR HANGUP4/243HNG HOLDUP DCNDCN received from host in receiveholdup section for FAX PAD mode.BT STATUS ERROR HANGUP4/244HNG HOLDUP DCN NON FPADDCN received from host in receiveholdup section for non-FAX PADmode.HNG ERROR INTERRUPTAn error interrupt occurred, indicating a problem with the channel toosevere to continue. The value of theerror interrupt can be obtained withthe LINE ERROR INTR macro.HNG INTERRUPT OVERRUNThe application was unable toprocess incoming interrupts/commands fast enough, and information was lost.HNG UNEXPECTED IRSDONEThe channel generated an unexpected 03 (reset done) or 7F interrupt, indicating the existence of afirmware or hardware problem.BT STATUS ERROR HANGUPBT STATUS ERROR HANGUPBT STATUS ERROR HANGUPPage 7 of 104/5004/5014/502Deciphering the Resulting Status Codes in RightFax ADVANTAGE TECHNOLOGIES
Deciphering the Resulting Status Codes in RightFax OpenText RightFaxBT STATUS ERROR HANGUP4/503HNG IOCTL ERRORAn Bfv API command to the driverreturned an error value, indicatingthat the driver or the operating system detected an error.BT STATUS ERROR HANGUP4/504HNG OVERLAY DLOAD ERRError reported at termination of faxoverlay download.HNG MAX TIMEOUTMaximum timeout exceeded. Thiscode occurs when the user configuration file parameter max timeouthas been enabled and the specifiedtimeout has expired.BT STATUS ERROR HANGUP4/505Table 4: Resulting StatusResulting StatusValueStatus OK0Status Error2Table 5: Line StatusLine StatusValueSEND SUCCESS0SEND FAILURE PASS1101SEND FAILURE PASS2102SEND FAILURE PASS3103SEND FAILURE DBCONNECTIONERROR105SEND FAILURE REGISTRARSERVICE UNREACHABLE106SEND FAILURE RECEIVER NOT AVAILABLE107SEND FAILURE RECEIVER NOT REACHABLE108SEND FAILURE RF DELIVERY FAILURE109TRANSMITTER SEND FAILURE LICENSE EXPIRED OR NOT AVAILABLE116SEND FAILURE RECEIVER ERROR900SEND FAILURE EXCEPTION998SEND FAILURE UNKNOWN999NOTE: The SEND FAILURE PASS# defines an attempt to send a fax in which a failure occurs.PASS1 is the first send failure to the specified number.PASS2 is the second failure to the specified number, and so on, in which case a PSTN retry occurs.More details on the PSTN retry are outlined in Knowledge Base article 27175758:Additional InformationFor more information on fax statuses, see the Webutil help topic “Fax Status Messages.”To view a list of Dialogic return codes, see the following:Page 8 of 10Deciphering the Resulting Status Codes in RightFax ADVANTAGE TECHNOLOGIES
Deciphering the Resulting Status Codes in RightFax OpenText dialogic.com/webhelp/Brooktrout/SDK62/ref apiset.pdfIf this list is unavailable, search the Dialogic website for ref apiset.pdf:http://www.dialogic.comFor values related to RightFax Connect, see:http://www.dialogic.comGlossaryCFR Confirmation to receive.CIG Calling subscriber identification.CRP Command repeat.CSI Called subscriber identification.CTC Continue to correct.CTR Response to CTC.DCN DisconnectDCS Digital command signal.DIS Digital identification signal.DTC Digital transmit command.EOM End of message.EOP End of procedures.EOR End of retransmission.ERR Response to EOR.FTT Failure to train.MCF Message confirmation.MPS Multipage signal.NSC Nonstandard facilities command.NSF Nonstandard facilities.NSS Nonstandard facilities setup.PIN Procedure interrupt negative.PIP Procedure interrupt positive.PPR Partial page request.PPS Partial page signal.PRI-EOM Procedure interrupt—End of message.PRI-EOP Procedure interrupt—End of procedures.PRI-MPS Procedure interrupt—Multipage signal.PWD Password.RNR Receive not ready.RR Receive ready.RTN Retrain negative.RTP Retrain positive.SEP Selective polling.SUB Subaddress.TSI Transmitting subscriber identification.Page 9 of 10Deciphering the Resulting Status Codes in RightFax ADVANTAGE TECHNOLOGIES
Deciphering the Resulting Status Codes in RightFax OpenText RightFaxAbout AdvantageAdvantage atechnologies.comAdvantage Technologies has been providing on-premise and cloud-basedenterprise fax and automated electronic document delivery solutions forover 20 years. Our team has completed thousands of successful systemdeployments worldwide in such industries as finance, insurance, banking,government, manufacturing, transportation, and healthcare.Our North American helpdesk and sales team are certified on OpenTextRightFax, Alchemy, RightFax Connect, Secure Mail, Secure MFT,Brooktrout fax boards and FoIP software, Dialogic Media Gateways,Sonus Fax Gateways, and cloud-based fax solutions. AdvantageTechnologies is a leading OpenText Platinum Partner and AuthorizedSupport Partner (ASP).Throughout our partnership with OpenText, Advantage has beenrecognized as RightFax Partner of the Year, IX Partner of the Year, and anIX Partner Leader.Page 10 of 10Deciphering the Resulting Status Codes in RightFax ADVANTAGE TECHNOLOGIES
Status Codes in RightFax Applies to RightFax 20.2, 16.6, 16.4, 16.2, 10.6 & Earlier Summary RightFax shows a status message for each fax in Faxutil and Webutil. To learn more about why a fax transmission may have failed, the fax history includes status codes that offer concise information. This article helps to decipher these Resulting status .
RightFax - Deciphering the Resulting Status Codes in RightFax . Summary: RightFax shows a status message for each fax in Faxutil and Webutil. To learn more about why a fax transmission may have failed, the fax history includes status codes that offer concise information. . 318 Dial tone after dialing Error: Phoneline Problem 324 Silence, no .File Size: 475KBPage Count: 9Explore furtherDeciphering the Resulting Status Codes in RightFax .rightfax.atechnologies.comDeciphering the Resulting Status Codes in RightFax .atechnologies.comSolved: Rightfax 9.3 failed faxes Experts Exchangewww.experts-exchange.comSupport RightFax Resource Centerrightfax.atechnologies.comSolved: RightFax Receive failure (Phase B). Experts Exchangewww.experts-exchange.comRecommended to you b
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