PECB Certified ISO/TS 16949 Lead Implementer
EXAM PREPARATION GUIDEPECB Certified ISO/TS 16949 Lead Implementer
PECB-820-31- ISO/ TS- 16949 LI Exam Preparation GuideThe objective of the “PECB Certified ISO/TS 16949 Lead Implementer” examination is to ensurethat the candidate has the knowledge and skills to support an organization in implementing andmanaging a Quality Management System in Automotive industry (AQMS) based on ISO/TS16949:2009.The target population for this examination is: Project managers or consultants wanting to prepare and support an organization in theimplementation of a Quality Management System in automotive industry;Automotive production quality executives and/ or automotive quality engineers;ISO/TS 16949 auditors who wish to fully understand the AQMS implementation process;Persons responsible for the quality, or conformity in an organization;Members of a quality team;Expert advisors in Automotive Quality Management Systems;Technical experts (Quality technicians, plant managers, automotive production managers,manager of automotive services, operations managers, CEOs, CFOs, etc.) wanting toprepare for a quality function, or for an AQMS project management function.The exam content covers the following domains: Domain 1: Fundamental principles and concepts of quality management in automotiveindustryDomain 2: Automotive industry QMS Best Practice based on ISO/TS 16949Domain 3: Planning an AQMS based on ISO/TS 16949Domain 4: Implementing an AQMS based on ISO/TS 16949Domain 5: Performance evaluation, monitoring and measurement of an AQMS based onISO/TS 16949Domain 6: Continual improvement of an AQMS based on ISO/TS 16949Domain 7: Preparing for an AQMS certification auditPage 2 of 13
PECB-820-31- ISO/ TS- 16949 LI Exam Preparation GuideThe content of the exam is divided as the following:Domain 1: Fundamental principlesmanagement in automotive industryandconceptsofqualityMain objective: To ensure that the ISO/TS 16949 Lead Implementer candidate canunderstand, interpret and illustrate the main Quality Management concepts related to anAutomotive Quality Management SystemCompetenciesKnowledge statements1.1. Knowledge of the application to the seven ISOmanagement principles to Quality Management.Understand and explain the operations ofthe ISO organization and the development ofQuality Management standards.2. Ability to identify, analyze and evaluate theAutomotive Quality Management compliancerequirements for an organization.3. Ability to explain and illustrate the mainconceptsinAutomotiveQualityManagement.2. Knowledge of the main standards in QualityManagement.3. Knowledge of the different source of AutomotiveQuality Management requirement for anorganization: laws, regulations, international andindustry standards, contractors, market practices,internal policies.4. Knowledge of the main Automotive QualityManagement concepts and terminology asdescribed in ISO/TS 16949.5. Knowledge of the difference between preventive,detective and corrective controls and theircharacteristics.Page 3 of 13
PECB-820-31- ISO/ TS- 16949 LI Exam Preparation GuideDomain 2: Automotive industry QMS Best Practice based on ISO/TS16949Main objective: To ensure that the ISO/TS 16949 Lead Implementer candidate canunderstand, interpret and provide guidance on how to implement and manageAutomotive Quality Management requirements based on best practices of ISO/TS16949.CompetenciesKnowledge statements1. Ability to identify, understand, classify andexplain the clauses with requirements fromISO/TS 16949.1. Knowledge of operational planning and control2. Ability to detail and illustrate the requirementsand best practices by concrete examples.2. Knowledge of various quality managementmethodologies and their integration withorganizational automotive quality managementsystem based on ISO/TS 16949.3. Ability to compare possible solutions to anAutomotive Quality Management issue of anorganizationandidentify/analyzethestrengths and weaknesses of each solution.3. Knowledge of Automotive Quality Managementstrategy.4. Ability to select and demonstrate the bestAutomotive Quality Management objectivesstated by the organization.4. Knowledge of establishing and implementingAutomotive Quality Management procedures.5. Knowledge of Automotive Quality ManagementBest Practices.5. Ability to create and justify an action plan forimplementinganAutomotiveQualityManagement by listing the activities related.6. Knowledge on requirements that come fromclause 4 to 8 of the ISO/TS 16949.6. Ability to analyze, evaluate and validateaction plans to implement a specificrequirement.7. Knowledge on continual improvement philosophyand practical implementation based on ISO/TS16949.Page 4 of 13
PECB-820-31- ISO/ TS- 16949 LI Exam Preparation GuideDomain 3: Planning an AQMS based on ISO/TS 16949Main objective: To ensure that the ISO/TS 16949 Lead Implementer candidate canplan the Implementation of an AQMS in preparation for an ISO/TS 16949 certification.CompetenciesKnowledge statements1. Ability to manage an AQMS implementationproject following project management bestpractices.1. Knowledge of the main project managementconcepts, terminology, process and best practiceas described in ISO 10006.2. Ability to assemble, analyze and interpret thenecessary information to plan the AQMSimplementation.2. Knowledge of the principal approaches andmethodology frameworks to implement an AQMS.3. Ability to observe, analyze and interpret theexternal and internal environment of anorganization4. Ability to perform a gap analysis and clarifytheAutomotiveQualityManagementobjectives of an organization.5. Ability to state and justify an AQMS scopeadapted to the quality objectives of a specificorganization.6. Ability to justify the selected approach andmethodology adapted to the needs of theorganization.3. Knowledge of the main concepts and terminologyrelated to organizations.4. Knowledge of an organization’s external andinternal environment.5. Knowledge of the main interested parties relatedto an organization and their characteristics.6. Knowledge of techniques to assemble informationon an organization and to perform a gap analysisof a management system7. Knowledge of the characteristics of an AQMSscope in terms of organizational, technologicaland physical boundaries.Page 5 of 13
PECB-820-31- ISO/ TS- 16949 LI Exam Preparation GuideDomain 4: Implementing an AQMS based on ISO/TS 16949Main objective: To ensure that the ISO/TS 16949 Lead Implementer candidate canimplement the processes of an AQMS required for an ISO/TS 16949 certification.CompetenciesKnowledge statements1. Ability to understand, analyze needs andprovide guidance on the attribution of rolesand responsibilities in the context of theimplementation and management of anAQMS.1.2. Ability to define the document and recordmanagement processes needed to supportthe implementation and the operations of anAQMS.3. Ability to define and design processes anddocument them.Knowledge of the roles and responsibilities of thekey actors during the implementation of an AQMSand in its operation after the end of theimplementation project.2. Knowledge of the main organizational structuresapplicable for an organization to manageAutomotive Quality Management.3. Knowledge of the best practices on documentand record management processes and thedocument management cycle.4. Ability to define and write an AQMS policyand Automotive Quality Managementpolicies & procedures.4. Knowledge of the characteristics and thedifferences between the different documentsrelated to AQMS policy, procedures, guideline,standard, baseline, worksheet, and so on.5. Ability to implement the required processesof an AQMS.5. Knowledge of model-building controlsprocesses techniques, and best practices.6. Ability to define and implement appropriateAutomotive Quality Management training,awareness and communication plans.6. Knowledge of controls and processes deploymenttechniques and best practices.7. Ability to define and implement a customersupport process based on AutomotiveQuality Management best practices.8. Ability to transfer an AQMS project tooperations and manage the changemanagement process.and7. Knowledge of techniques and best practices towrite Quality Management policies, proceduresand other types of documents included in anAQMS.8. Knowledge of the characteristics and the bestpractices to implement Automotive n plans.9. Knowledges of the characteristics and mainprocesses of an Automotive Quality Managementcustomer support process based on bestpractices.10. Knowledge of change management techniquesbest practices.Page 6 of 13
PECB-820-31- ISO/ TS- 16949 LI Exam Preparation GuideDomain 5: Performance evaluation, monitoring and measurement ofan AQMS based on ISO/TS 16949Main objective: To ensure that the ISO/TS 16949 Lead Implementer candidate canevaluate, monitor and measure the performance of an AQMS in the context of anISO/TS 16949 certificationCompetencies1. Ability to monitor and evaluateeffectiveness of an AQMS in operation.Knowledge statementsthe1. Knowledge of the techniques and best practicesto monitor the effectiveness of an AQMS.2. Ability to verify the extent to which identifiedAutomotiveQualityManagementrequirements have been met.2. Knowledge of the main concepts andcomponents related to an Automotive QualityManagementmeasurementprogramme:measures, attributes, indicators, dashboard, etc.3. Ability to define and implemented an internalaudit program for ISO/TS 16949.4. Ability to perform regular and methodicalreviews regarding the suitability, adequacy,effectiveness and efficiency of an AQMS withpolicies and objectives of an organization.5. Ability to define and implement amanagement review process and counselmanagement on it.3. Knowledge of the characteristics and thedifferences between an operational, tactical andstrategic Automotive Quality Managementindicators and dashboard.4. Knowledge of the techniques and methods todefine and document an adequate and reliableindicator.5.Knowledge of the main concepts andcomponents related to the implementation andoperation of an AQMS internal audit program.6. Knowledge of the differences between theconcepts of major nonconformity, minornonconformity, anomaly and observation.7. Knowledge of the guidelines and best practices towrite nonconformity report.8. Knowledge of the best practices on how toperform reviews.Page 7 of 13
PECB-820-31- ISO/ TS- 16949 LI Exam Preparation GuideDomain 6: Continual improvement of an AQMS based on ISO/TS16949Main objective: To ensure that the ISO/TS 16949 Lead Implementer candidate canprovide guidance on the Continual improvement of an AQMS in the context of ISO/TS16949CompetenciesKnowledge statements1. Ability to understand the principles andconcepts related to continual improvement.1. Knowledge of the main concepts related tocontinual improvement.2. Ability to counsel an organization on how tocontinually improve the effectiveness and theefficiency of an AQMS.2. Knowledge of the characteristics and thedifference between the concept of effectivenessand the efficiency.3. Ability to implement AQMS continualimprovement processes in an organization.3. Knowledge of the concept and techniques toperform a benchmarking.4. Ability to determine the appropriate businessimprovement tools to support continualimprovement processes of a specificorganization.4. Knowledge of the main processes, tools andtechniques used by professionals to identify theroot-causes of nonconformities.5. Ability to identify, analyze the root-causes ofnonconformities and proposed action plansto treat them.6. Ability to identify, analyze the root-cause ofpotential nonconformities and proposedaction plans to treat them5. Knowledge of thedifference betweenpreventive actions.characteristics and thecorrective actions and6. Knowledge of the main processes, tools andtechniques used by professionals to develop andpropose the best corrective and preventive actionplans.Page 8 of 13
PECB-820-31- ISO/ TS- 16949 LI Exam Preparation GuideDomain 7: Preparing for an AQMS certification auditMain objective: To ensure that the ISO/TS 16949 Lead Implementer candidate canprepare and assist an organization for the certification of an AQMS against the ISO/TS16949 standardCompetenciesKnowledge statements1. Ability to understand the main steps,processes and activities related to an ISO/TS16949 certification audit1. Knowledge of evidence based approach in anaudit.2. Ability to understand, explain and illustratethe audit evidence approach in the context ofan ISO/TS 16949 audit.3. Ability to counsel an organization to identifyand select a certification body that meetstheir needs.4. Ability to review the readinessorganizationforanISO/TScertification auditof an169495. Ability to coach and prepare the personnel ofan organization for an ISO/TS 16949certification audit6. Ability to argue and challenge the auditfindings and conclusions with externalauditors2. Knowledge of the different types of evidences:physical, mathematical, confirmative, technical,analytical, documentary and verbal.3. Knowledge of the differences between stage 1audit and stage 2 audit.4. Knowledge of stage 1 audit requirements, stepsand activities.5. Knowledge of the documentation review criteria.6. Knowledge of stage 2 audit requirements, stepsand activities.7. Knowledge of follow-up audit requirements, stepsand activities.8. Knowledgeofsurveillanceauditsandrecertification audit requirements, steps andactivities.9. Knowledge of the requirements, guidelines andbest practices to develop action plans following aISO/TS 16949 certification auditPage 9 of 13
PECB-820-31- ISO/ TS- 16949 LI Exam Preparation GuideTAKE A CERTIFICATION EXAMCandidates will be required to arrive at least thirty (30) minutes before the beginning of thecertification exam. Candidates arriving late will not be given additional time to compensate forthe late arrival, and may be denied entry to the exam room (if they arrive more than 5 minutesafter the beginning of the exam scheduled time).All candidates shall present a valid identity card with a picture such as a driver’s license or agovernment ID to the invigilator.The exam duration is three (3) hours. Non-native speakers receive an additional half an hour.The passing score is established at 70%.The questions are essay type questions. This type of format was chosen because the intentis to determine whether an examinee can write a clear coherent answer/argument and toassess problem solving techniques. Because of this particularity, the exam is set to be “openbook” and does not measure the recall of data or information. The examination evaluates,instead, comprehension, application, analysis, synthesis and evaluation, which mean that evenif the answer is in the course material, candidates will have to justify and give explanations, toindicate they really understood the concepts. At the end of this document, you will find sampleexam questions and their possible answers.As the exams are “open book”; the candidates are authorized to use the following referencematerials: A copy of the ISO/TS 16949:2009 standard,Course notes from the Participant Handout,Any personal notes made by the student during the course, andA hard copy dictionary.The use of electronic devices, such as laptops, cell phones, etc., is not allowed.All attempt to copy, collude or otherwise cheat during the exam will automatically lead to theexam’s failure.PECB exams are available in English. For availability of the exam in a language other thanEnglish, please contact examination@pecb.comPage 10 of 13
PECB-820-31- ISO/ TS- 16949 LI Exam Preparation GuideRECEIVE YOUR EXAM RESULTSResults will be communicated via email in a period of 6 to 8 weeks, after taking the exam. Theresults will not include the exact grade of the candidate, only pass or fail.After successfully passing the exam, candidates will be able to apply for the credentials ofPECB Certified ISO/TS 16949 Lead Implementer, depending on their level of experience.In the case of a failure, the results will be accompanied with the list of domains in which thecandidate had a low grade, to provide guidance for exams’ retake preparation.Candidates who disagree with the exam results may file a complaint by writing toexamination@pecb.com. For more information, please refer to www.pecb.comEXAM RETAKE POLICYThere is no limitation on how many times a candidate can retake the same exam. However,there are some limitations in terms of allowed time-frame in between exams.When candidates fail the examination, they are only allowed to retake the examination oncewithin 12 months after the first attempt. If second examination is unsuccessful, candidates willbe allowed to retake the exam only after 1 year (12 months). Retake fee applies.Only candidates, who have completed a full PECB training but fail the written exam, are eligibleto retake the exam for free, under one condition:“A candidate can only retake the exam once and this retake must occur within 12 months fromthe initial exam’s date.”When candidates fail the same examination for the second time, their file is automatically closedfor 1 year.CLOSING FILESClosing a file is equivalent to rejecting a candidate’s application. As a result, when candidatesrequest that their file be reopened, PECB will no longer be bound by the conditions, standards,policies, candidate handbook or exam preparation guide that were in effect before their file wasclosed.Candidates who want to request that their file be reopened must do so in writing, and pay therequired fees.EXAMINATION SECURITYA significant component of a successful and respected professional certification credential ismaintaining the security and confidentiality of the examination. PECB relies upon the ethicalbehaviour of certificate holders and applicants to maintain the security and confidentiality ofPECB examinations. When someone who holds PECB credentials reveals information aboutPECB examination content, they violate the PECB Code of Ethics. PECB will take actionPage 11 of 13
PECB-820-31- ISO/ TS- 16949 LI Exam Preparation Guideagainst individuals who violate PECB Policies and the Code of Ethics. Actions taken mayinclude permanently barring individuals from pursuing PECB credentials and revokingcertifications from those who have been awarded the credential. PECB will also pursue legalaction against individuals or organizations who infringe upon its copyrights, proprietary rights,and intellectual property.Page 12 of 13
PECB-820-31- ISO/ TS- 16949 LI Exam Preparation GuideSAMPLE EXAM QUESTIONS AND POSSIBLE ANSWERS1. Interpretation of ISO clausesFor each of the following clauses of the ISO 16949 standard, please provide an action plan withat least two concrete actions that would be acceptable to ensure conformity to the clause andfulfill control objectives.Clause 6.4 Work environmentPossible answers: Ergonomics analyses of each workstation Elaboration and distribution of a survey to gather employees’ perception about workenvironment2. Development of metricsFor each of the following clauses of the ISO/TS 16949 standard, please provide two examplesof metrics that would be acceptable to measure the conformity to the clause.Clause 5.1 Management CommitmentPossible answers: Management review meetings completed to date Average participation rates in management review meetings to date3. Corrective action planAn organization has been audited and a non-conformity has been reported by the auditor.Propose corrective actions for the non-conformity and justify it.A non-conformity has been raised because it was found that testing room and equipment werenot calibrated for a period of 14 months, which rose suspicions on the accuracy of test results.Possible answers:Root causes: The employee did not accomplish its duties in the companyCorrective action: Understand why the employee did not accomplish the duties assigned by thecompany. If it was lack of training, train the employee on how and when to perform calibrationand testing. If the employee has been trained but has not been completing his duties, terminatehis contract, and employ a new employee to perform these duties.Page 13 of 13
PECB-820-31- ISO/ TS- 16949 LI Exam Preparation Guide Page 6 of 13 Domain 4: Implementing an AQMS based on ISO/TS 16949 Main objective: To ensure that the ISO/TS 16949 Lead Implementer candidate can implement the processes of an AQMS required for an ISO/TS 16949 certification.
PECB-820 32 ISO/TS 16949 LA Exam Preparation Guide Page 8 of 15 Domain 6: Conclusion and follow-up of an ISO/TS 16949 Audit Main objective: To ensure that the ISO/TS 16949 Lead Auditor candidate can conclude an AQMS audit and conduct follow-up activities in the context of ISO/TS 16949. Competencies 1. Ability to explain and apply the
Clause Map – IATF 16949:2016 to ISO/TS 16949:2009 Clause Map – V1.2 Whittington & Associates, LLC Page 3 of 5 IATF 16949:2016 Clauses ISO/TS 16949:2009 Clauses 8.2 Requirements for Products
The third edition of the automotive quality standard, ISO/TS 16949:2009, has been published to include the text of ISO 9001:2008. ISO/TS 16949:2009 replaces ISO/TS 16949:2002 and can be ordered at this AIAG web page. ISO/TS 16949:2009 can be ordered in hard copy or electronic format at an AIAG member price of 30 or a non-member price of 90.
The PECB Certified ISO 37001 Lead Auditor training course provides the necessary knowledge and skills that enable you to perform anti-bribery management system (ABMS) audits by applying widely recognized audit principles, procedures, and . The PECB Certified ISO 37001 Lead Auditor exam fully meets the requirements of the PECB Examination and .
Management Systems (QMS) IATF 16949:2016, which has replaced ISO/TS 16949:2009. IATF 16949:2016 is to be implemented as a supplement to, and in conjunction with ISO 9001:2015 rather than being a standalone QMS standard. It specifies the requirements for establishing, implementing, maintaining and continually improving a
Complete the registration form and click the Submit button How to open a PECB account: 1. PECB Account. PECB ONLINE EXAM PREPARATION GUIDE 4 1. Login at your PECB account 2. Click the Examination Profile tab 3. Capture the required pictures following the guidelines set on the right side
PECB CERTIFIED TRAINER 2 4. Scroll down and click on Become a PECB Certified Trainer link 5. Fill in the Trainer Eligibility Form . In this section you will take the Trainer Quiz that is based on the PECB Trainer Presentation. Please be informed that you will have 3 attempts to pass the quiz. Choose one of the answers by checking the
Click 500 series – Customizable devices built on our Click 500 platform This user guide covers the Click 500 series. For the Click 100–400 series, please see the Click 100–400 Series User Guide. Using this Manual This manual is divided into two parts: Part I: Introduction to the Click Series – This part contains information common to the Click line, beginning with basic module .
