IBM Tivoli Storage Manager: Messages

The following table lists Tivoli Data Protection publications.OrderNumberPublication TitleIBM Tivoli Data Protection for EMC Symmetrix for R/3 Installation and User’sGuideSC33-6386IBM Tivoli Storage Manager for Hardware: Data Protection for Enterprise StorageServer Databases (DB2 UDB) Installation and User’s GuideSC32-9060-00IBM Tivoli Storage Manager for Hardware: Data Protection for Enterprise StorageServer Databases (Oracle) Installation and User’s GuideSC32-9061-00IBM Tivoli Data Protection for IBM ESS for R/3 Installation and User’s GuideSC33-6387IBM Tivoli Data Protection for Informix Installation and User’s GuideSH26-4095IBM Tivoli Storage Manager for Mail: Data Protection for Lotus Domino forUNIX and OS/400 Installation and User’s GuideSC32-9056-00IBM Tivoli Storage Manager for Mail: Data Protection for Lotus Domino forWindows Installation and User’s GuideSC32-9057-00IBM Tivoli Data Protection for Lotus Domino, S/390 Edition Licensed ProgramSpecificationsGC26-7305IBM Tivoli Data Protection for Lotus Notes on AIX Installation and User’s GuideSH26-4067IBM Tivoli Data Protection for Lotus Notes on Windows NT Installation andUser’s GuideSH26-4065IBM Tivoli Storage Manager for Mail: Data Protection for Microsoft ExchangeServer Installation and User’s GuideSC32-9058-00IBM Tivoli Storage Manager for Databases: Data Protection for Microsoft SQLServer Installation and User’s GuideSC32-9059-00IBM Tivoli Data Protection for Oracle for UNIX Installation and User’s GuideSH26-4112IBM Tivoli Data Protection for Oracle for Windows Installation and User’s GuideSH26-4113IBM Tivoli Data Protection for R/3 Installation and User’s Guide for OracleSC33-6340IBM Tivoli Data Protection for R/3 Installation and User’s Guide for DB2 UDBSC33-6341IBM Tivoli Data Protection for R/3 Installation and User’s GuideSC33-6389IBM Tivoli Data Protection for WebSphere Application Server Installation andUser’s GuideSC33-6399IBM Tivoli Data Protection for Workgroups for NetWare User’s GuideGC32-0444Referenced OS/390 and z/OS System PublicationsThe following table lists referenced OS/390 and z/OS publications.Publication TitleOrder NumberDFSMS/MVS DFSMSrmm Guide and ReferenceeSC26-4931DFSMS/MVS DFSMSrmm Implementation and Customization GuideSC26-4932OS/390 Security Server (RACF) Security Administrator’s GuideSC28-1915z/OS SecureWay Security Server RACF Security Administrator’s GuideSA22-7683Prefacevii

Related IBM Hardware Products PublicationsThe following table lists related IBM hardware products publications.TitleOrder NumberIBM Magstar 3494 Tape Library Introduction and Planning GuideGA32-0279IBM 3490E Model E01 and E11 User’s GuideGA32-0298IBM 3495 Tape Library Dataserver Models L20, L30, L40, and L50Operator’s GuideGA32-0235IBM Magstar MP 3570 Tape Subsystem Operator’s GuideGA32-0345IBM SCSI Tape Drive, Medium Changer, and Library Device Drivers:Installation and User’s GuideGC35-0154IBM TotalStorage Enterprise Tape System 3590 Operator GuideGA32-0330IBM Magstar 3494 Tape Library Dataserver Operator GuideGA32-0280IBM International Technical Support Center Publications (Redbooks)The International Technical Support Center (ITSC) publishes redbooks, which arebooks on specialized topics such as using Storage Manager to back up databases.You can order publications through your IBM representative or the IBM branchoffice serving your locality. You can also search for and order books of interest toyou by visiting the IBM Redbooks home page on the World Wide Web at ferenced PublicationsThe following table lists other publications referenced in this manual:TitleOrder NumberIBM 3494 Tape Library Dataserver User’s Guide: Media Library Device Driver GC35-0153for AS/400IBM Local Area Network Technical ReferenceSC30-3383LAN Technical Reference IEEE 802.2 & NETBIOS APIsSC30-3587AS/400 System API ReferenceSC41-3801IBM Tivoli Storage Manager Web SiteStorage Manager publications are available on the Storage Manager home page onthe World Wide Web at the following address:http://www.tivoli.com/support/storage mgr/tivolimain.htmlBy accessing the Storage Manager home page, you can keep up-to-date with thenewest product information.Contacting Customer SupportFor support for this or any Tivoli product, you can contact Tivoli CustomerSupport in one of the following ways:v Visit the Storage Manager technical support Web site athttp://www.tivoli.com/support/storage mgr/tivolimain.html.viiiIBM Tivoli Storage Manager: Messages

v Submit a problem management record (PMR) electronically atIBMSERV/IBMLINK. You can access IBMLINK athttp://www2.ibmlink.ibm.com.v Submit a problem management record (PMR) electronically athttp://www.tivoli.com/support. See “Reporting a Problem” for details.v Send e-mail to support@tivoli.com.Customers in the United States can also call 1-800-TIVOLI8 (1-800-848-6548). Forproduct numbers 5697-TS9, 5697-DRS or 5697-DPM call 1-800-237-5511.International customers should consult the Web site for customer supporttelephone numbers.You can also review the Customer Support Handbook, which is available on our Website at http://www.tivoli.com/support/handbook/.When you contact Tivoli Customer Support, be prepared to provide identificationinformation for your company so that support personnel can readily assist you.Company identification information may also be needed to access various onlineservices available on the Web site.The support Web site offers extensive information, including a guide to supportservices (the Customer Support Handbook); frequently asked questions (FAQs);and documentation for all Tivoli products, including Release Notes, Redbooks, andWhitepapers. The documentation for some product releases is available in bothPDF and HTML formats. Translated documents are also available for some productreleases.You can order documentation by e-mail at swdist@tivoli.com. Please provide thepublication number, part number, or order number of the desired document.Alternatively, you can provide the document title, version number, and date ofpublication.We are very interested in hearing about your experience with Tivoli products anddocumentation. We also welcome your suggestions for improvements. If you havecomments or suggestions about our documentation, please contact us in one of thefollowing ways:v Send e-mail to pubs@tivoli.com.v Complete our customer feedback survey g a ProblemPlease have the following information ready when you report a problem:v The Storage Manager server version, release, modification, and service levelnumber. You can get this information by entering the QUERY STATUS command atthe Storage Manager command line.v The Storage Manager client version, release, modification, and service levelnumber. You can get this information by entering dsmc at the command line.v The communication protocol (for example, TCP/IP), version, and release numberyou are using.v The activity you were doing when the problem occurred, listing the steps youfollowed before the problem occurred.v The exact text of any error messages.Prefaceix

TranslationsSelected Storage Manager publications have been translated into languages otherthan American English. Contact your service representative for more informationabout the translated publications and whether these translations are available inyour country.xIBM Tivoli Storage Manager: Messages

Part 1. Introduction Copyright IBM Corp. 1993, 20021

2IBM Tivoli Storage Manager: Messages

Chapter 1. IntroductionIBM Tivoli Storage Manager (Storage Manager) is an enterprise-wide storagemanagement application for the network. It provides automated storagemanagement services to multivendor workstations, personal computers, and localarea network (LAN) file servers. Storage Manager includes the followingcomponents:v Serverv Administrative clientv Backup-archive clientv Space Manager (Hierarchical storage management (HSM) client)v Application programming interface (API)v Data Protection productThis chapter contains information to help you understand the messages issued bythese components.Messages can appear on the server console, the administrative client, an operatorterminal, the administrative graphical user interface, the backup-archive client, thespace-management client, or the application clients.Storage Manager provides an activity log to help the administrator track serveractivity and monitor the system. The activity log contains messages generated bythe server, and is stored in the database. The server automatically deletes messagesfrom the activity log after they have passed the specified retention period. Anymessages sent to the server console are stored in the activity log. Examples of thetypes of messages stored in the activity log include:v When client sessions start or endv When migration starts or endsv When backed up files are expired from server storagev Any output generated from background processesSee the IBM Tivoli Storage Manager Administrator’s Guide.Understanding MessagesThe following examples illustrate the format used in this publication to describeStorage Manager messages:v Messages that begin with prefix ANE and are in range 4000–4999 originate fromthe backup-archive client. These messages (or events) are sent to the server fordistribution to various event logging receivers.v The client may send statistics to the server providing information about abackup or restore. These statistics are informational messages that may beenabled or disabled to the various event logging receivers. These messages arenot published in this manual.v Messages that begin with prefix ANR originate from the server.v Messages that begin with prefix ANS are from one of the following clients:– Administrative clients– Application program interface clients– Backup–archive clients– Space Manager (HSM) clients Copyright IBM Corp. 1993, 20023

vvvvvvvvv– Data Protection for Lotus Notes Messages that begin with prefix ACD are from Data Protection for LotusDomino .Messages that begin with prefix ACN are from Data Protection for Microsoft Exchange Server.Messages that begin with prefix ACO are from Data Protection for MicrosoftSQL Server.Messages that begin with prefix ANU are from Data Protection for Oracle.Messages that begin with prefix BKI are from Data Protection for R/3 for DB2 UDB and Data Protection for R/3 for Oracle.Messages that begin with prefix DKPand are in range 0001–9999 are from DataProtection for WebSphere Application Server.Messages that begin with prefix EEO and are in range 0000–9999 are from DataProtection for ESS for Oracle.Messages that begin with prefix EEP and are in range 0000–9999 are from DataProtection for ESS for DB2 UDB.Messages that begin with prefix IDS and are in range 0000–0999 are from DataProtection for EMC Symmetrix for R/3.v Messages that begin with prefix IDS and are in range 1000–1999 are from DataProtection for IBM ESS for R/3.Message FormatThe following examples describe the Storage Manager message format:The callouts to the right identify each part of the format.Message PrefixMessage NumberMessage Type*ANR 0992 IServer installation complete.Message TextExplanation: The server installation procedurehas completed successfully. The server is nowavailable for normal operation.ExplanationSystem Action: Server completes installationprocessing.System ActionUser Response: None.User Response* I InformationE ErrorS Severe ErrorW WarningK Kernel message that originates from thehierarchical storage management (HSM) clientMessage variables in the message text appear in italics. The server and clientmessages fall into the following categories:v Common messages that pertain to all Storage Manager server platforms4IBM Tivoli Storage Manager: Messages

v Platform specific messages that pertain to each operating environment for theserver and the clientv Messages that pertain to application clientsHow to Read a Return Code MessageMany different commands can generate the same return code. The followingexamples are illustrations of two different commands issued that result in the samereturn code; therefore, you must read the descriptive message for the command.Example One for QUERY EVENT Command:Example Two for DEFINE VOLUME Command:Chapter 1. Introduction5

6IBM Tivoli Storage Manager: Messages

Chapter 2. Obtaining Help for IBM Tivoli Storage ManagerThis section describes the following:v How to obtain help with processing errors by using Internet andIBMLink /ServiceLinkv How to describe errors with keywordsv How to obtain online message helpv What information to have available when you contact your servicerepresentativeInternet and IBMLink AssistanceStorage Manager message help explanations may suggest that you contact yourservice representative for additional help with processing errors.Online help is available through Internet and IBMLink/ServiceLink.InternetYou can get additional information through an anonymous FTP server,ftp.software.ibm.com. Tivoli Storage Manager information is in the/storage/tivoli-storage-management directory.A newsgroup, listserv@marist.edu, is implemented by a third party. IBM supportsthis newsgroup on a best-effort basis only.IBMLink/ServiceLinkIf your installation has access to IBMLink/ServiceLink, an interactive onlinedatabase program, you can:v Search for an existing authorized program analysis report (APAR) that is similarto your problem.v Search for an available program temporary fix (PTF) for the existing APAR.v Order the PTF if it is available.v Create an Electronic Technical Response (ETR) problem report to get assistancefrom an Storage Manager service representative.Describing the Error with KeywordsWhen you use IBMLink/Servicelink or call your service representative, accuratelydescribe the problem so that the service representative may quickly help you solvethe problem. Identify the processing error with a full set of keywords wheneverpossible. A keyword is a word or an abbreviation used to describe a single aspectof a program failure. Each keyword describes an aspect of a processing error.The following example displays the necessary set of keywords:56480200n R312 type command functionWhere56480200n Copyright IBM Corp. 1993, 2002RepresentsComponent identification keyword7

WhereR312typecommandfunctionRepresentsRelease level keywordType-of-failure keywordCommand keywordFunction keywordComponent Identification KeywordThe component identifiers for Storage Manager are 5698-ISM and 5698-ISX, withthe exceptions listed below:ComponentSpace Manager (HSMclients)Managed System forSANHigh Speed DataAccess for LANfree toDiskStorage Manager forMailStorage Manager forDatabasesStorage Manager forApplication ServersStorage Manager forHardwareStorage Manager forEnterprise ResourcePlanningComponent 5698-APH5698-APRType-of-Failure KeywordThe following keywords identify the type of failure that may occur:KeywordABENDxxxINCORROUTLOOPMSGANRnnnnt (or)MSGANSnnnntDescriptionUse this keyword when the system ends abnormally.Use this keyword when incorrect output is received or expectedoutput is missing.Use this keyword if a part of the program code runs endlessly;include situations in which a part of the output repeatscontinuously.Use this keyword when a message:v Indicates an internal program errorv Is issued in a set of conditions that should not cause it to beissuedv Contains invalid or missing dataWAIT8IBM Tivoli Storage Manager: MessagesSee “Understanding Messages” on page 3 for a description of themessage format.Use this keyword when you receive no response within areasonable time that can be perceived as poor response or poorperformance.

e this keyword when a programming problem appears to becaused by incorrect, missing, or ambiguous information in one ofthe Storage Manager publications. Enter the order number of thepublication in place of xxxxxxxxxx. Include the letter prefix andversion number, but omit all hyphens, for example, GC35040500.Refer to “IBM Tivoli Storage Manager Publications” on page v for alist of the Storage Manager publications.Use this keyword as a closing code for an APAR.Command KeywordBuild keywords based on Storage Manager commands. Refer to Administrator’sReference for a list of the commands.Function KeywordUse keywords that refer to basic Storage Manager functions such as backup,retrieve, archive, recover, migrate, and export-import.Obtaining Online HELP (Get Help on Error Messages)Use the HELP command on the server console or administrative command lineclient to display information about server and administrative command line clientmessages. Use the HELP command on the backup-archive client to displayinformation about backup-archive client messages.The Help error message number command displays the help text specific to the errormessage. You can get help information on server messages (prefixed by ANR), andadministrative command line and backup-archive client messages (prefixed byANS or ANE) except those specific to the administrative graphical user interfaceclient.Contacting Your Service RepresentativeWhen you contact your service representative after the proper diagnosticprocedures have been followed and user specifications have been checked foraccuracy, you should have on hand the information listed in “Reporting aProblem” on page ix.Running Trace CommandsYour service representative may request that you run trace commands to performdiagnostic functions. The output from the trace commands is classified asDiagnosis, Modification, and Tuning Information.Messages That Do Not Appear in This PublicationSee “Messages Not Appearing in This Publication” on page v for information aboutmessages that appear online but are not documented in this publication.Chapter 2. Obtaining Help for IBM Tivoli Storage Manager9

10IBM Tivoli Storage Manager: Messages

Part 2. Server Messages Copyright IBM Corp. 1993, 200211

12IBM Tivoli Storage Manager: Messages

Chapter 3. Common and Platform Specific Messages(ANR0100–ANR9999)This chapter contains the common and platform-specific server messages. Theorganization of the messages are grouped by the message prefix ANR anddocumented in ascending numeric order. If a message is platform specific and aduplicate, the appropriate platform name is added after the message number andit is also documented alphabetically by platform name.ANR0100ESource file(line number): Error error codecreating table ″table name″.ANR0104ESource file(line number): Error error codedeleting row from table ″table name″.Explanation: An internal error has occurred in anattempt to create a server database table. This messagealways accompanies another error message andprovides more detail about that error.Explanation: An internal error has occurred in anattempt to remove data from a server database table.This message always accompanies another errormessage and provides more detail about that error.System Action: The activity that generated this errorfails.System Action: The activity that generated this errorfails.User Response: Contact your service representative.User Response: Contact your service representative.ANR0101ESource file(line number): Error error codeopening table ″table name″.ANR0105ESource file(line number): Error settingsearch bounds for table ″table name″.Explanation: An internal error has occurred in anattempt to access a server database table. This messagealways accompanies another error message andprovides more detail about that error.Explanation: An internal error has occurred in anattempt to access data in a server database table. Thismessage always accompanies another error messageand provides more detail about that error.System Action: The activity that generated this errorfails.System Action: The activity

IBM Tivoli Storage Manager for Mail: Data Protection for Lotus Domino for Windows Installation and User’s Guide SC32-9057-00 IBM Tivoli Data Protection for Lotus Domino, S/390 Edition Licensed Program Specifications GC26-7305 IBM Tivoli Data Protection for Lotus